276 to 300 of 461 Permanent Problem Management Jobs

observability team and wider engineering groups. Champion and enforce best practices, fostering a culture of proactive and data-informed decision-making.* Drive Incident & Problem Management: Working with Operations teams on high-priority incident resolution efforts, utilizing deep analysis of telemetry data for swift root cause identification. Drive post … Terraform, Ansible).* Programming & Automation: Strong programming and scripting skills (e.g., Python, Go, Shell) with a focus on creating scalable automation and custom tooling.* Problem-Solving: Exceptional analytical and strategic problem-solving skills, with the ability to lead through complex technical challenges.* Data Analysis: Expertise in analysing ...

Strong experience as a Business Analyst in ServiceNow projects* Good understanding of ServiceNow modules such as:* ITSM* ITOM* HRSD* CMDB* Service Catalog* Incident, Change, Problem Management* Experience with Agile/Scrum methodologies* Strong stakeholder management and communication skills* Ability to create process maps and functional documentation* Knowledge … integrations, workflows, and ServiceNow platform capabilities* Experience in requirement gathering and business process analysis* Strong analytical and problem-solving skills**Required Experience*** 7+ years of experience as Business Analyst* 4+ years of experience working on ServiceNow platform projects* Experience working in enterprise/global environments preferred**Education*** Bachelor ...

root cause, not just symptom resolution and coordinate resolution activity across internal teams and third‐party resolver groups Identify patterns and trends that require problem management or service improvement Provide day‐to‐day technical coaching to Level 1 Engineers and Service Desk Analysts, supporting them in developing structured … trusted working relationships with resolver teams and service owners Identify opportunities to improve tools, processes, and automation and input into service improvement plans and problem‐reduction initiatives Promote a culture of accountability, learning, and technical excellence What we expect of you 2-3 years of experience in a similar ...

Desk team Managing SLAs, KPIs, ticket performance and operational metrics Driving continual service improvement across the function Reviewing and improving processes, documentation and knowledge management Analysing recurring incidents and supporting root-cause and post-incident reviews Managing escalations and supporting Major Incident activity Working closely with resolver teams, suppliers … user experience and promoting a strong customer-service culture Supporting the development and adoption of incident playbooks and escalation processes Working alongside Change and Problem Management to reduce recurring issues Producing clear reporting around service performance, incident trends and operational performance The role will also have exposure ...

vision is to be the world’s most exciting leader in automotive business intelligence solutions. We aim to generate excitement through implementing pioneering ideas, problem solving and going beyond our customer expectations. Our JATO colleagues are partners in our future and stakeholders in our desires. Our strategic intent … well as driving improvements in processes, tools, and systems to enhance overall service reliability and resilience. Key Responsibilities: 1. Service Monitoring and Incident Management: Proactively monitor IT systems, applications, and infrastructure to identify and address issues before they impact business operations. Respond to incidents, perform root cause analysis ...

approximately 9,000 Windows and iOS devices across the business.This role combines technical leadership with hands-on delivery, offering the opportunity to modernise endpoint management, enhance identity and security controls, and maximise the value of our existing Microsoft technology investments. You will play a key role in shaping … automated endpoint management.Greater adoption of Microsoft 365 and Microsoft Copilot capabilities.Passwordless authentication and modern identity services.Zero Trust security and Conditional Access maturity.Cloud-native endpoint management and digital employee experience improvements.What You’ll Be DoingAct as a senior SME and design contributor for Modern Workplace, identity and endpoint security.Help shape ...

Windows and iOS devices across the business. This role combines technical leadership with hands‐on delivery, offering the opportunity to modernise endpoint management, enhance identity and security controls, and maximise the value of our existing Microsoft technology investments. You will play a key role in shaping our Modern Workplace … adoption of Microsoft 365 and Microsoft Copilot capabilities. Passwordless authentication and modern identity services. Zero Trust security and Conditional Access maturity. Cloud‐native endpoint management and digital employee experience improvements. What You’ll Be Doing Act as a senior SME and design contributor for Modern Workplace, identity and endpoint ...

Create integration roadmaps aligned with product releases and enterprise architecture. Integration Delivery • Lead solution design using SAP Integration Suite (Cloud Integration/CPI, API Management, Event Mesh). • Orchestrate end-to-end flows for master data, transactional data, and identity across SAP and non-SAP systems. • Govern mapping, transformation … error handling, retries, and idempotency. Security & Compliance • Implement secure integration (OAuth2/SAML, mTLS, IP allowlists, secrets management). • Enforce data privacy, retention, and regulatory controls (e.g., GDPR/SOX) in integrations. Operations & Reliability • Set SLAs/SLOs; implement monitoring and alerting via Cloud ALM and SIEM. • Drive incident ...

continuous service improvement, acting as a key escalation point for 1st and 2nd Line teams. You will support network support, operational change, onboarding, lifecycle management, and small-scale engineering work, ensuring all activity aligns to Managed Services ownership and BAU service delivery.Job Role ResponsibilitiesTechnical Escalation, Ownership & Resolution … senior escalation point for 1st and 2nd Line engineersTake full accountability for technical outcomes and permanent resolutionPerform deep troubleshooting and root cause analysisWork with problem management to identify trends and preventative fixesNetwork Support, Engineering & Operational ChangeSupport and optimise network environments across the live managed estateDeliver operational changes ...

maximise the value of the ITSM platform, using automation, service intelligence and data-driven insight to improve performance and efficiency. Lead incident, request and problem management activities, ensuring effective triage, rapid resolution and sustainable service improvements. Champion user-centred service delivery, using feedback, performance data and operational insight … continuous improvement, and support career development aligned to professional standards and frameworks. About you and your experience Experience leading Service Desk, IT Service Management or Digital Support functions within a complex technology environment. A strong commitment to user-centred service delivery, service excellence and continual improvement. Experience using service ...

resilience and lifecycle of a portfolio of enterprise applications. Maintain clear application ownership, support models, documentation, dependencies and recovery arrangements. Lead major incident and problem management activity and drive action to prevent recurring issues. Own application risks, controls, audit actions and remediation plans. Ensure access, change, data … comfortable taking accountability for their ongoing operation rather than simply delivering projects. Experience should include: Enterprise application or SaaS service management. ITIL-based service-management practices. Major incident, problem and change management. Operational resilience and service improvement. Technology risk, controls and audit requirements. Supplier, vendor and commercial management. ...

vital member of the SAS Cloud team within the Cloud and Information Services (CIS) division, you will contribute to the management and delivery of hosted and remotely managed SAS application environments. Your role will involve close collaboration with customers, analysts, developers, and implementation teams to ensure the delivery … urgent tasks, configure and debug mid‐tier software, manage container‐based applications, and develop tools for SAS and third‐party software. Apply IT Service Management best practices for change, incident, and problem management, while creating and maintaining service documentation including runbooks, knowledge base articles, and wiki content. ...

meet with Company requirements.Ensuring hardware and software fault calls are placed, managed and resolved according to relevant maintenance contracts and in line with problem management processes.Building pro-active and constructive professional relationships with other teams and departments.Day to day support of Microsoft Server Platforms and MS Products (Windows … InfrastructureUnderstanding of Virtualization Hypervisors, AHV, ESXiOut of hours availability to support for maintenance and changes.Infrastructure Security - Knowledge of security controls, including encryption and access management, to safeguard infrastructure and ensure compliance.What will you bring to the role? You will have experience in a similar role delivering third-line support ...

Everything you see on screen or at an event comes via our passionate and dedicated people. Whether its engineering, broadcast, legal, logistics, security, event management, commercial, media rights, marketing, or communications there is always a talented team working to maximise the potential of the sport. Role Overview … providing training to other technology teams including full documentation and walkthroughs Make appropriate changes and additions to the IT Systems infrastructure within Change management processes and SOX controls Respond in a flexible and adaptive to supporting business requirements, when ad hoc requests are made Monitoring system performance to ensure ...

looking for a skilled and motivated Platform Team Lead (Server Infrastructure) to join our Infrastructure team. In this role, you will take management of the server infrastructure platforms and services that underpin our core server infrastructure, with responsibility for designing, building, automating, and operating resilient compute, storage, and backup … services and driving adoption of automation, observability, and platform reliability best practices. What you would be doing You will be responsible for the operational management, maintenance, and continual improvement of enterprise server infrastructure platforms, including hosting, virtualisation, compute, storage, and backup technologies. You will: Manage physical and virtual server ...

continue to build for the future. The Recipe (About the Role) As a Application Support and Dynamics 365 (D365) Product Update (PU) Management, you will take ownership of the product vision, roadmap, and backlog, ensuring maximum business value from the platform while providing advanced application help across the organisation. … operating model—driving process standardisation using native Dynamics 365 capabilities, enabling integrations and evaluations, and improving delivery speed and quality through modern product management and automation practices. Define and deliver the D365 roadmap, translating strategy into a prioritised, value-driven backlog Advocate standard functionality, driving process consistency and reducing ...

meet with Company requirements. Ensuring hardware and software fault calls are placed, managed and resolved according to relevant maintenance contracts and in line with problem management processes. Building pro-active and constructive professional relationships with other teams and departments. Day to day support of Microsoft Server Platforms … Virtualization Hypervisors, AHV, ESXi Out of hours availability to support for maintenance and changes. Infrastructure Security - Knowledge of security controls, including encryption and access management, to safeguard infrastructure and ensure compliance. What will you bring to the role? You will have experience in a similar role delivering third-line ...

help design, implement and maintain the organisation's cyber security capabilities. You will have a broad remit across Microsoft security technologies, identity and access management, vulnerability management, incident response, SIEM/SOAR, threat hunting and cloud security, while also providing security advice to technology projects and supporting security … capabilities. Administer and monitor Microsoft 365 security technologies, including Intune, Entra ID, Defender, Purview, Exchange Online, SharePoint and Teams. Support identity and access management, vulnerability management and security monitoring. Investigate and respond to security incidents, including SIEM/SOAR investigations and advanced threat hunting. Support security reviews, audits ...

operational reliability of the company’s GPU‐accelerated HPC infrastructure and lead a team of Operations Engineers. This role combines technical leadership with people management and Agile delivery ownership. The successful candidate will set the vision for operational excellence, manage and develop the internal team, and work closely with … part in implementing and maturing the company’s scaled Agile Framework across Operations Engineering, ensuring alignment, transparency, and continuous improvement. YOUR RESPONSIBILITIES Team Leadership & Management Lead, coach, and develop an internal team of Operations Engineers. Set clear goals, priorities, and expectations for the team. Manage workload and resource allocation ...

network upgrades, migrations, optimisation, and continuous improvement Monitor network health and performance using observability and monitoring tooling Participate in root-cause analysis and problem management Maintain technical documentation, configuration records, and operational procedures Collaborate with engineering, service management, and customer teams Identify opportunities to improve automation, reliability … industry. With us our customers, like the UK’s Home Office & Bank of England, are harnessing cloud-native technologies, limiting the challenges of infrastructure management and rapidly delivering digital products. What’s on offer? Work-life balance Flexible working with core hours of 10-4pm because we know ...

risk, and improve the reliability and scalability of critical engineering workflows. Design and implement reusable frameworks for release scheduling, validation, rollback, reporting, and configuration management that support the software delivery lifecycle. Drive automation initiatives that improve engineering efficiency, standardization, and operational excellence across teams. Manage & Evolve Data Platforms Design … modernization efforts. Analyze and optimize database performance through index tuning, execution plan analysis, replication monitoring, and capacity management. Develop automation for database operations, configuration management, and schema deployments using tools such as Ansible, Liquibase, and CI/CD pipelines. Build proactive monitoring, observability, and reporting solutions that identify reliability ...

Everything you see on screen or at an event comes via our passionate and dedicated people. Whether its engineering, broadcast, legal, logistics, security, event management, commercial, media rights, marketing, or communications there is always a talented team working to maximise the potential of the sport. Main Duties and Responsibilities … ensure that the D365 system is smooth running and optimised. Subject matter expert in D365 Finance & Operations and support the team in operational management of the tool and infrastructure. Develop, build and manage integrations with the system. Create and maintain documents for IT systems and assist building ...

third-party technology providers. Set and manage SLAs, OLAs and KPIs, ensuring IT performance is aligned with business outcomes. Lead major incident and problem management governance, driving root-cause analysis and continuous improvement. Own the vendor management and multi-supplier governance framework. Take accountability … organisation is prepared for disruption. Lead, mentor and develop the IT Service & Operations team, including recruitment, performance and career development. Contribute to the Senior Management Group, helping shape the wider technology operating model and direction of the business. What we're looking forYou'll be a senior IT service ...

designing and documenting cutting-edge infrastructure. What Youll Do Inspire & Support the Team: Collaborate with the Service Desk Manager to guide the Incident Management Team, ensuring top-notch support on a daily basis. Empower Talent: Develop training programs that boost product knowledge and keep the team at the forefront … technology. Streamline Operations: Review, recommend, and implement processes to supercharge team efficiency and effectiveness. Problem-Solve Like a Pro: Provide expert advice to resolve operational issues, address complex queries, and deliver solutions that impress. Track & Report: Monitor SLAs, produce insightful reports, and highlight opportunities for improvement to management ...

team), work effectively with IT; development and business teams and communicate technical risks and recommendations clearly. The role includes participation in incident, change and problem management, with some out-of-hours work required for planned change, maintenance or urgent security response. Education, Skills & Experience Must Have Extensive hands … knowledge. Proven ability to design, configure, implement and improve security technologies, controls, tooling and processes. Experience with SIEM technologies, security monitoring, incident response, vulnerability management, patch compliance, server security and endpoint security. Ability to work independently, take ownership of technical deliverables and collaborate effectively with IT, Development and wider ...