Product and Customer Experience
- Hiring Organisation
- LJ Recruitment
- Location
- London, South East, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £35,000 - £40,000 per annum
customer satisfaction measures, including NPS, CSAT and Customer Effort Score (CES) . Develop actionable insights and recommendations to support product enhancements, service improvements and process optimisation. Support customer listening programmes, satisfaction surveys and Voice of Customer initiatives. Analyse customer journeys and behaviours to identify opportunities to improve satisfaction, loyalty … sizing and pricing analysis to support product strategy. Develop and monitor product KPIs, helping teams understand product performance, usage and profitability. Identify opportunities for process improvement, automation and greater operational efficiency. Work collaboratively with Product, Operations, Marketing, Sales, Customer Service, Finance, Risk and Compliance teams. Support marketing ...