strategic enterprise integration and alignment of processes, data, and systems that impact a given business unit and or functional area. Responsible to analyze and define technical solutions and recommend process changes or enhancements to meet business unit needs for continuous improvement initiatives. Essential Responsibilities Business Integration: Primary business area owner for processes, data, reports, testing, testing coordination/… defect resolution/troubleshooting, training, education or communication material for process or application updates or enhancements. Acts as a key liaison between business units. Business Process Design, Data Management, and Governance: Enforces established change controls for enterprise process design documentation, role assignments, performance measures, reports, and training and education materials. Maintains and applies current knowledge of functional … technical and industry trends. Accountable for designing business rulesets/roles that meet compliance requirements and end user needs. Facilitates enterprise data management disciplines and process adherence across business areas. Troubleshoots and ensures problem resolution. Value Realization: Routinely tracks and measures process effectiveness, efficiency, and adherence across departments within a given business area. Assembles and leads teams utilizing More ❯
that will support future growth and lasting community impact. The Role Reporting to the Directors, you'll play a pivotal role in coordinating strategic planning, performance reporting and business improvement activity. This is a hands-on and varied position where you'll help ensure the organisation stays on track to achieve its objectives. Key responsibilities include: Supporting the development … and performance updates Gathering, analysing and interpreting data to support decision-making Assisting with forecasting, budgeting and resource planning Supporting risk management, compliance and governance processes Identifying opportunities for processimprovement and efficiency gains Helping embed consistent project planning and reporting frameworks across teams About You You'll be someone who thrives on organisation, structure and continuous improvement … level reports Strong stakeholder management and collaboration skills Competence with Excel, Word and other reporting tools Desirable: PRINCE2 or Six Sigma qualification (or equivalent experience in structured project/processimprovement) Experience within housing, property, or the public sector Why Join? Join an organisation with a strong social purpose and clear growth trajectory The opportunity to make your More ❯
the office)£45,000 – £55,000 (12-Month FTC) REED Technology are working with a client in Ipswich who are seeking a Project Manager with a strong focus on processimprovement and governance to join their Technology team on a 12-month fixed-term contract. You’ll lead a range of technology and business change initiatives, ensuring projects … who thrives on driving structure, collaboration, and accountability — particularly within CRM and system change environments . Key Responsibilities Lead and manage technology and business change projects, ensuring effective governance, process alignment, and delivery outcomes. Drive consistency and accountability through structured project governance frameworks. Collaborate with stakeholders across Technology, Operations, People, and Finance to deliver process improvements and system … alignment between evolving priorities and delivery plans, ensuring projects contribute to strategic goals. Skills & Experience Essential: Proven experience managing technology or business change projects, with a strong focus on process and governance . Hands-on experience delivering CRM system projects or similar business-critical platforms. Strong understanding of project lifecycle management, stakeholder engagement, and change delivery. Confident using project More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
KSEYE Group
improved operational performance, the company is now seeking to employ a junior/graduate level developer to work closely with the Head of Operations and support the streamlining and process establishment of the Operations team and wider company. Job Summary: As a junior developer for KSEYE, you will be responsible for driving operational excellence by identifying, planning, and executing … business process improvements through our systems and bespoke in-house software. You will work closely with cross-functional teams to analyse, design, and implement changes and implement, where suitable, AI and automation to existing processes and systems. Responsibilities Assist in developing and maintaining AI-driven chatbot scripts to support customer service, broker communication, and internal query automation. Collaborate with … intranet, ensuring accurate content, smooth functionality, and a positive user experience for staff and partners. Demonstrate a commitment to quality by applying industry best practices in all development and processimprovement activities. Ensure that solutions are robust, secure, and maintainable, with appropriate documentation and testing standards embedded throughout the lifecycle. Integrate AI tools and APIs (such as OpenAI More ❯
challenge feedback, optimize business architecture, and identify opportunities for transformation. Lead development initiatives, collaborating with engineering and delivery teams to ensure business requirements are accurately captured and implemented. Promote processimprovement, automation, and innovation, especially in accounting workflows, reconciliations, and reporting. Facilitate strategic discussions around future areas of transformation, positioning Coforge as a long-term partner in operational … modeling. Basic familiarity with SQL queries; technical depth not required but ability to interpret data is essential. Limited prior experience in AI or automation, but openness to innovation and processimprovement is expected. Excellent communication and stakeholder management skills, with the ability to instill confidence in global banking teams. Strategic mindset with the ability to evangelize product value More ❯
challenge feedback, optimize business architecture, and identify opportunities for transformation. Lead development initiatives, collaborating with engineering and delivery teams to ensure business requirements are accurately captured and implemented. Promote processimprovement, automation, and innovation, especially in accounting workflows, reconciliations, and reporting. Facilitate strategic discussions around future areas of transformation, positioning Coforge as a long-term partner in operational … modeling. Basic familiarity with SQL queries; technical depth not required but ability to interpret data is essential. Limited prior experience in AI or automation, but openness to innovation and processimprovement is expected. Excellent communication and stakeholder management skills, with the ability to instill confidence in global banking teams. Strategic mindset with the ability to evangelize product value More ❯
open actions for the customer following established processes. Communicate workflow inefficiencies across teams and make recommendations for improving operational/system effectiveness. Identify and communicate opportunities where solutions/processimprovement can be realized through the application of technology. Provide the customer with ongoing processimprovement suggestions Coordinate new and existing customer implementations, aligning internal resource More ❯
City of London, London, United Kingdom Hybrid / WFH Options
Bangura Solutions
Business Analyst – TOM, Local Authority, Strategic, process mapping, Hybrid, London Our Client within Local Authority are seeking a proven TOM Business Analyst to join our team and lead initiatives focused on service improvement and efficiency, particularly in front-door/customer services. Role Overview: The Target Operating Model Business Analyst will be instrumental in identifying opportunities for service … operational efficiencies. You will work closely with data and insight colleagues to analyse current processes, recommend improvements, and deliver impactful solutions. Key Responsibilities: Identify and analyse opportunities for service improvement and efficiencies, primarily within front-door/customer service functions. Collaborate with data and insight teams to gather intelligence, develop recommendations, and implement efficiency initiatives. Ensure projects are well … managed, and aligned with the Council’s strategic objectives and priorities. Lead the creation, review, and validation of documentation for redesigned processes, supporting new ways of working and enhancing process-specific technology functionalities. Develop workflow diagrams, case studies, user stories, and other documentation to support process redesign and technology integration. Facilitate stakeholder engagement and workshops to validate processMore ❯
Business Analyst – TOM, Local Authority, Strategic, process mapping, Hybrid, London Our Client within Local Authority are seeking a proven TOM Business Analyst to join our team and lead initiatives focused on service improvement and efficiency, particularly in front-door/customer services. Role Overview: The Target Operating Model Business Analyst will be instrumental in identifying opportunities for service … operational efficiencies. You will work closely with data and insight colleagues to analyse current processes, recommend improvements, and deliver impactful solutions. Key Responsibilities: Identify and analyse opportunities for service improvement and efficiencies, primarily within front-door/customer service functions. Collaborate with data and insight teams to gather intelligence, develop recommendations, and implement efficiency initiatives. Ensure projects are well … managed, and aligned with the Council’s strategic objectives and priorities. Lead the creation, review, and validation of documentation for redesigned processes, supporting new ways of working and enhancing process-specific technology functionalities. Develop workflow diagrams, case studies, user stories, and other documentation to support process redesign and technology integration. Facilitate stakeholder engagement and workshops to validate processMore ❯
excel as a Finance Transformation Manager, you will bring proven expertise gained from working within banking or financial services environments. Your background should include hands-on involvement in finance processimprovement projects where you have applied technology solutions to streamline operations. You will possess strong interpersonal skills that enable you to collaborate effectively with both clients and colleagues … of regulatory requirements affecting the . Key experience required: Demonstrated understanding of current banking industry trends as well as regulatory frameworks impacting financial services organisations. Proven experience in finance processimprovement initiatives including financial reporting optimisation, transactional processing enhancements, or financial planning & analysis automation. Familiarity with finance transformation technologies such as enterprise resource planning (ERP) systems, data analytics More ❯
IS Project Manager, you’ll act as the vital link between the IS function and the wider business. You’ll scope, plan, and deliver a portfolio of technology and processimprovement projects -ensuring each is completed on time, within budget, and to scope. Key responsibilities include: Leading the delivery of complex infrastructure, systems, and digital initiatives. Partnering with … management experience (PRINCE2, PMP, or equivalent). Experience working within the manufacturing industry Demonstrable experience leading IT projects (including infrastructure and software deployments) Strong stakeholder and budget management skills. Processimprovement knowledge (Lean, Six Sigma, or similar). Excellent communication, problem-solving, and analytical skills. Flexibility to travel to UK sites as required. A full UK driving licence. More ❯
to make measurable improvements to systems, processes, and performance. What You'll Be Doing Auditing and optimising the company's internal technology stack (mainly M365 and Azure). Leading processimprovement initiatives across all departments - identifying inefficiencies, streamlining workflows, and introducing best practice frameworks like Lean or Six Sigma . Challenging current ways of working and driving change … Bringing innovation and structure to a business that's scaling rapidly through both organic growth and acquisition. What We're Looking For 10+ years in IT leadership, operations, or processimprovement roles. Experience in an MSP or IT services environment preferred, but not essential. Strong track record of process transformation and change management. Comfortable working in a … Irish company, work directly with the CEO and senior leadership team, and have a real, tangible impact on how the business operates. If you're someone who loves driving improvement, enjoys autonomy, and wants to be part of a company on an upward trajectory, this could be the perfect next step. CLICK APPLY TO BE IMMEDIATELY CONSIDERED OR REACH More ❯
large staffing engagements across multiple regions. This role is pivotal in maintaining service quality, operational consistency, and client satisfaction , while overseeing high-value projects, managing global teams, and driving process standardisation through SOP (Standard Operating Procedure) creation and governance . You will act as a bridge between clients, internal delivery teams, and senior leadership — ensuring every engagement meets defined … HR for workforce planning, onboarding, and utilization. Monitor deployment, productivity, and performance of on-site and offshore teams. Drive optimization of staffing costs and bench management strategies. 4. SOPs, Process Design & Continuous Improvement Develop, document, and maintain Standard Operating Procedures (SOPs) for all delivery functions, including: Incident/Problem/Change management Request fulfilment and escalation Service reporting … risk management, and client communication Staffing engagement and onboarding/offboarding Ensure all processes adhere to ITIL, ISO, and Teceze’s governance frameworks. Drive automation, process simplification, and continuous improvement across service lines. Conduct regular audits to ensure process adherence and identify improvement areas. 5. Client & Stakeholder Management Serve as a primary point of contact for More ❯
large staffing engagements across multiple regions. This role is pivotal in maintaining service quality, operational consistency, and client satisfaction , while overseeing high-value projects, managing global teams, and driving process standardisation through SOP (Standard Operating Procedure) creation and governance . You will act as a bridge between clients, internal delivery teams, and senior leadership — ensuring every engagement meets defined … HR for workforce planning, onboarding, and utilization. Monitor deployment, productivity, and performance of on-site and offshore teams. Drive optimization of staffing costs and bench management strategies. 4. SOPs, Process Design & Continuous Improvement Develop, document, and maintain Standard Operating Procedures (SOPs) for all delivery functions, including: Incident/Problem/Change management Request fulfilment and escalation Service reporting … risk management, and client communication Staffing engagement and onboarding/offboarding Ensure all processes adhere to ITIL, ISO, and Teceze’s governance frameworks. Drive automation, process simplification, and continuous improvement across service lines. Conduct regular audits to ensure process adherence and identify improvement areas. 5. Client & Stakeholder Management Serve as a primary point of contact for More ❯
telephone system and other integrated systems. Manage system upgrades, configuration, and maintenance to align with business requirements and regulatory standards. Analyse clinical and administrative workflows to identify opportunities for processimprovement using IT solutions. About us Elmham Group of Practices (EGoP) is a GP Surgery in rural Mid-Norfolk serving a population of 10,000 patients across two … telephone system and other integrated systems. Manage system upgrades, configuration, and maintenance to align with business requirements and regulatory standards. Analyse clinical and administrative workflows to identify opportunities for processimprovement using IT solutions. IT support and infrastructure Provide technical support for all hardware and software issues, either by resolving them directly or by escalating to third-party … policies. Oversee the quality and accuracy of all data within the clinical system, providing advice and training to staff. Generate regular and ad-hoc reports for clinical audits, quality improvement initiatives (e.g., QOF), and internal performance management. Implement and maintain robust business continuity and disaster recovery procedures. Clinical system management Manage the day-to-day operation of the practice More ❯
also encompasses compliance, facilities, health and safety and marketing, working in a fast-paced recruitment environment. A great opportunity for someone with a keen interest in technology, data, and processimprovement to learn and develop on the job. You’ll gain hands-on experience supporting ICT systems, data protection compliance, and general operational processes. You’ll play a … desks ensuring DSE and H&S compliance Support staff with ICT and operational queries to resolution Collaborate with our MSPs, and relevant stakeholders to support timely resolution of issues, process improvements, efficiencies and business continuity Ensure all leaver offboarding processes adhered to and documented Accurately maintain the asset register and retire assets and electronic equipment in line with GDPR … a summary of the typical functions of the job, not an exhaustive list of all possible responsibilities, tasks, and duties. Skills, experience, qualifications required Interest in technology, data, and processimprovement Strong administrative skills, accuracy and attention to detail Comfortable learning new software and systems Logical and process-oriented mindset Resilient, positive, proactive, and adaptable approach Excellent More ❯
customer engagement, account hygiene, and internal alignment are executed with excellence. You will manage the operational components of the customer lifecycle - from onboarding through to renewal - ensuring accurate documentation, process consistency, and timely execution. This role is ideal for someone highly organised, analytical, and proactive, with strong operational discipline and the ability to balance customer success with delivery oversight. … accuracy in client interactions, issue resolution, and documentation. Familiarity with CRM and CSM platforms (e.g., Salesforce, Planhat). Comfortable owning processes from initiation to resolution. A mindset focused on processimprovement and cross functional collaboration. Experience and Qualifications Excellent communication skills, both verbal and written, to engage effectively with clients and internal teams. Strong stakeholder management skills, able … workstreams, identify dependencies and mitigate delivery risks. Familiarity with CRM and CSM platforms (e.g., Salesforce, Planhat). Comfortable owning processes from initiation to resolution, with a mindset focused on processimprovement and cross functional collaboration. Solution oriented, with the ability to "get into the weeds" of the product features to troubleshoot and problem solve effectively. Benefits As you More ❯
deliver innovative, sustainable energy solutions and are now looking to expand their team. In this role, you will oversee maintenance projects nationwide , taking ownership of service delivery, operational coordination, processimprovement, health & safety compliance , and more. This is an excellent opportunity for the right candidate to join a forward-thinking renewable energy company that values its people and … to make a tangible impact on the future of sustainable energy. The Role: *Service Maintenance Manager - Solar/EV, Building Service, HVAC, M&E *Responsibilities - service delivery, operational coordination, processimprovement, H&S. *UK wide, Monday - Friday The Person: *Senior Maintenance background. *Sector- Solar/EV To apply for this role or to be considered for further roles More ❯
experience, who can thrive in a rapidly growing, dynamic business with a huge emphasis on collaborating with our clients to help them deliver exceptional service. The role The Business Process Consultant role works with our customers to help them understand and achieve their desired business goals. We are a leading team of process experts who offer our customers … As part of the BPC team, you will work with our customers to help them expand their use of the platform and increase their return on investment. Our Business Process Consultants are the process experts as part of our project teams. The role involves running discovery workshops and shaping requirements to working with the technical team to design … solutions our customers want and need. This role needs someone who has a passion for process and is knowledgeable and experienced working with the ServiceNow platform and complex digitalisation projects. We stand by our values and when we’re looking for the best of the best to join us, we look for people who share these values too. No More ❯
City of London, London, United Kingdom Hybrid / WFH Options
UP3 - ServiceNow Elite partner
experience, who can thrive in a rapidly growing, dynamic business with a huge emphasis on collaborating with our clients to help them deliver exceptional service. The role The Business Process Consultant role works with our customers to help them understand and achieve their desired business goals. We are a leading team of process experts who offer our customers … As part of the BPC team, you will work with our customers to help them expand their use of the platform and increase their return on investment. Our Business Process Consultants are the process experts as part of our project teams. The role involves running discovery workshops and shaping requirements to working with the technical team to design … solutions our customers want and need. This role needs someone who has a passion for process and is knowledgeable and experienced working with the ServiceNow platform and complex digitalisation projects. We stand by our values and when we’re looking for the best of the best to join us, we look for people who share these values too. No More ❯
and providing line management, guidance, and escalation support for the wider PM function. As a key partner to the Head of Delivery, you will support strategic initiatives such as processimprovement, resourcing and forecasting, ensuring that our Professional Services function operates efficiently and consistently delivers for our clients. This is a step beyond project management - it combines delivery … PMs to improve their delivery skills and stakeholder management. Support the hiring, onboarding, and training of new PM team members. Foster a culture of collaboration, knowledge sharing, and continuous improvement within the team. Process & Continuous Improvement Partner with the VP of Professional Services to design, improve, and embed PM standards, processes, and frameworks. Champion best practices in More ❯
City of London, London, United Kingdom Hybrid / WFH Options
poq
and providing line management, guidance, and escalation support for the wider PM function. As a key partner to the Head of Delivery, you will support strategic initiatives such as processimprovement, resourcing and forecasting, ensuring that our Professional Services function operates efficiently and consistently delivers for our clients. This is a step beyond project management - it combines delivery … PMs to improve their delivery skills and stakeholder management. Support the hiring, onboarding, and training of new PM team members. Foster a culture of collaboration, knowledge sharing, and continuous improvement within the team. Process & Continuous Improvement Partner with the VP of Professional Services to design, improve, and embed PM standards, processes, and frameworks. Champion best practices in More ❯
Contract Opportunity: Process Analyst – Manchester (Hybrid) Contract: 3 months initially (potential to extend) Start: ASAP We’re looking for an experienced Process Analyst to join a busy and collaborative team on a contract basis. This role will focus on Root Cause Analysis (RCA) and process optimisation across key business areas — helping to identify issues, streamline operations, and … support continuous improvement initiatives. You’ll work closely with cross-functional teams to analyse trends, map processes, and implement meaningful change that drives efficiency and compliance throughout the organisation. What you’ll do Analyse existing processes to identify opportunities for simplification and improvement. Create and maintain process maps using tools such as Visio and Solman . Ensure compliance … with all relevant legal, regulatory, and business standards. Build and implement controls to manage process risk and monitoring. Act as a change champion, promoting the adoption of new processes. Explore opportunities to integrate processes with partner wholesalers and distributors. Collaborate with L&D teams to create process guides and training materials. Conduct Root Cause Analysis to address inefficiencies More ❯
Job Title: Global Process Owner (Payroll & Compliance) Location: London/Cambridge Employment Type: Full time The Job As the Global Process Owner (GPO) for Payroll, you will be responsible for designing, governing, and continuously improving the global payroll processes across all regions. You will ensure payroll operations are compliant, efficient, and aligned with business objectives, while driving standardization … and automation. This role requires strong leadership, stakeholder management, and expertise in global payroll operations. Responsibilities Process Ownership & Strategy Define and maintain the global payroll process framework, including policies, standards, and controls. Develop and execute a roadmap for payroll transformation, including automation, vendor optimization, and scalability. Ensure alignment with global HR, Finance, and Legal teams. Governance & Compliance Monitor … internal controls. Partner with internal audit and risk teams to ensure robust governance and risk mitigation. Own documentation and audit readiness across all payroll processes. Operational Excellence Lead continuous improvement initiatives to enhance payroll accuracy, timeliness, and employee experience. Establish and track KPIs and SLAs for payroll performance globally. Drive standardization across regions while allowing for local flexibility where More ❯
Job Title: Global Process Owner (Payroll & Compliance) Location: London/Cambridge Employment Type: Full time The Job As the Global Process Owner (GPO) for Payroll, you will be responsible for designing, governing, and continuously improving the global payroll processes across all regions. You will ensure payroll operations are compliant, efficient, and aligned with business objectives, while driving standardization … and automation. This role requires strong leadership, stakeholder management, and expertise in global payroll operations. Responsibilities Process Ownership & Strategy Define and maintain the global payroll process framework, including policies, standards, and controls. Develop and execute a roadmap for payroll transformation, including automation, vendor optimization, and scalability. Ensure alignment with global HR, Finance, and Legal teams. Governance & Compliance Monitor … internal controls. Partner with internal audit and risk teams to ensure robust governance and risk mitigation. Own documentation and audit readiness across all payroll processes. Operational Excellence Lead continuous improvement initiatives to enhance payroll accuracy, timeliness, and employee experience. Establish and track KPIs and SLAs for payroll performance globally. Drive standardization across regions while allowing for local flexibility where More ❯