with a team of Project Managers and cross-functional specialists (data, creative, tech) to ensure smooth workflow/delivery. You will identify opportunities for process improvements to increase efficiency, reduce errors, and enhance client satisfaction. You will uphold high standards across all deliverables, ensuring campaigns meet SLAs and internal … teams are supported with any process challenges. Role Requirements Previous experience in loyalty, data, eCRM account management within a fast-paced agency environment. Excellent communication and stakeholder management skills. Highly organised, responsive, detail-oriented, and proactive. Comfortable working across multiple projects and deadlines. A natural collaborator who thrives ...