Technical Services Manager New Windsor, UK
- Location
- Windsor, England, United Kingdom
adherence to service level agreements (SLAs). In addition to managing Tier 1 operations, this role coordinates with other teams to deliver new technologies, process improvements, and system implementations. Key Responsibilities Leadership & Team Development Lead, coach, and mentor Tier 1 staff, providing guidance, training, and assignments that prepare them … Quality Assurance Implement quality assurance processes, including ticket audits, satisfaction surveys, and feedback reviews Collaborate with other IT leaders to ensure a seamless escalation process for complex issues Process Improvement & Knowledge Management Oversee the creation and maintenance of a knowledge base for internal staff and end users ...