SOC Shift Lead
- Hiring Organisation
- Claranet Limited
- Location
- Leeds, West Yorkshire, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- Competitive salary
alerts and incidents handled by the team while serving as the primary point of escalation. In this role, you support team development, drive process improvements, and maintain clear, customer-centric communication with all stakeholders. You also lead quality assurance efforts and ensure that service-level agreements (SLAs) are met. … shift operations, ensuring compliance with SLAs and maintaining high-quality incident handling. You set shift agendas, balance workloads, and promptly address any process or staffing issues. You also maintain effective, customer-centric communication with internal teams (including Security Optimisation and Engineering), customers, and their incident response partners Incident Triage ...