3 of 3 Remote Permanent Products Support Specialist Jobs

drive commercial growth from, existing clients in order to deliver consistently remarkable service. This role offers hybrid working hours our Bank office in London. The Role The Product Specialist for 2nd Line Support at Board Intelligence plays a crucial role in providing technical assistance to our clients. You will work closely with the Customer Service team … to ensure that all end-users receive high-quality support regarding our software products. You will be focused on solving more complex issues that have been escalated from the first line of support, providing in-depth technical assistance and ensuring user queries are resolved efficiently. This role operates on a Monday to Friday, 9 am to … pm basis, with an on-call rotation once every seven weeks for weekend support. What will you be responsible for: Act as an escalation point for First Line Support, providing advanced technical investigation and resolution for complex or persistent client issues using tools like Datadog, Bugsnag, and Jira. Triage and prioritise product defects, analysing exceptions and identifying whether More ❯

Social network you want to login/join with: Product Support Specialist - Fully Remote, London col-narrow-left Client: Passion.io Location: London, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Reference: 9783d693e3e5 Job Views: 5 Posted: 01.07.2025 Expiry Date: 15.08.2025 col-wide Job Description: Product Support Specialist … you ready to join the niche-leading platform for creators and be the voice that guides them to success? But We're not just looking for your everyday Product Support Specialist. We're looking for someone who brings warmth, curiosity, and drive to every interaction. Someone who loves helping others win and turns hiccups into high-fives ! If … excites you. We'll share insights about , our culture, and what makes this role so impactful ️ Let's go deeper - Technical Round: Next, you'll meet Georgie, our Product Support Lead. This session dives into the nitty-gritty of technical problem solving and a behind-the-scenes peek at our current tooling, challenges, and how we think about More ❯

Job Title: Product Support Specialist Salary: Up to £32,000 per year Department: Customer Experience Basis: Full-time, permanent Location: Canary Wharf, London - WeWork Reporting to: Customer Experience Lead About Onetrace Our relentless focus on user experience has been the cornerstone of our growth, helping us become the market leading software for fire protection subcontractors across … manager to other Commercial Teams and the Head of Commercial & Strategy Work with the wider team to continuously improve and contribute to the development and innovation of our product support processes. What We're Looking For Essential Previous experience in a customer support role in a SaaS environment Proficiency in Google Workspace Experience using help desk … software and remote support tools such as Intercom, HubSpot, Freshworks (Freshdesk) etc. Deep understanding of the SaaS product being supported, including features, functionalities, and common user challenges Understanding of SaaS platforms, including basic troubleshooting of software issues Able to manage customer contact from query to resolution (involving cross-functional teams where necessary Ability to relay technical information in More ❯