well as Operations staff to utilize for troubleshooting purposes. • Background/experience in PowerShell in order to automate tasks a plus. • Complete Incident and Change Request tickets utilizing BMCRemedyITServiceManagement and/or Service+. Disruptive Solutions is committed to the principles of equal employment. We are committed to complying with all federal, state, and local More ❯
CSD, Site/Local Helpdesk, OEMS, Network, Server, Architecture, and/or Engineering and the requesting organization. • Conduct pre-installation and site surveys as necessary. • Makes use of Remedy for receiving, documenting, and closing tickets. • Update management tools as required. • Make use of available tools to troubleshoot and resolve issues such as SCCM, McAfee, InTune, Forescout, Tivioli, and More ❯
Demonstrated experience managing the installation and maintenance of IT infrastructure -Hardware experience with Dell systems is a plus - Experience working in an environment with rapidly changing job priorities -ServiceNow ITSM Ticket Management experience Job Description TEKsystems seeks a Systems Administrator (Windows) to provide customer support and technical assistance to users supporting a Research, Development, Test and Evaluation Program in More ❯
Demonstrated experience managing the installation and maintenance of IT infrastructure -Hardware experience with Dell systems is a plus - Experience working in an environment with rapidly changing job priorities -ServiceNow ITSM Ticket Management experience Drug Test Required false Workplace Type On-site Experience Level Intermediate Level Tier 2 windows workstation admin Although Dahlgren is on the Northeast tip of Virginia More ❯
laptops, tablets, scanners, printers, mobile cellular devices, and peripherals in an environment with Microsoft Windows 10, and Microsoft Office 2016 Utilize Active Directory Users and Computers (ADUC), BMCRemedy, Directory and Resource Administrator (DRA), Dame Ware Remote Control, and other software as needed to assist users and administer user and computer accounts, security groups, and distribution lists Work More ❯
laptops, tablets, scanners, printers, mobile cellular devices, and peripherals in an environment with Microsoft Windows 10, and Microsoft Office 2016 Utilize Active Directory Users and Computers (ADUC), BMCRemedy, Directory and Resource Administrator (DRA), Dame Ware Remote Control, and other software as needed to assist users and administer user and computer accounts, security groups, and distribution lists Work More ❯
Belfast, County Antrim, Northern Ireland, United Kingdom Hybrid / WFH Options
Alexander Edward James Consulting Limited
managing high-priority incidents in a shared service or multi-client IT environment. Strong understanding of ITIL principles and frameworks. Familiarity with ITservicemanagement tools such as Remedy or equivalent platforms. Excellent communication, coordination and stakeholder management skills. Ability to perform effectively under pressure in high-stakes situations. Desirable Attributes: Proactive mindset with a commitment to continuous More ❯
Utilize the Microsoft Endpoint Configuration Manager (MECM), Microsoft Intune and Tanium to deploy updates and applications to endpoint devices. • Reporting on software deployment and compliance status. • Utilize BMCRemedy or ServiceNow to troubleshoot and resolve customer tickets associated with software deployment and agent health. • Document procedures, configurations, and security events related to Patch Management for knowledge sharing and More ❯
scenarios to ensure service continuity REQUIREMENTS: 3+ years in fault and performance monitoring (e.g., Netcool, AppDynamics, HP Ops Manager) 3+ years in incident management tools (e.g., ServiceNow, BMCRemedy) 3+ years in MoM (Manager of Manager) monitoring environments 3+ years of experience with ITIL frameworks (incident, change, problem, RCA) 2+ years of hands-on troubleshooting distributed systems Strong More ❯
and knowledge of the 802.11 wireless internet standards Proficient in Jamf Pro, macOS, Active Directory, MySQL Certifications relating to Apple Mac Technician, Jamf Technician strongly encouraged RemedyITSM/ServiceNow experience a plus Clearance/Citizenship: Secret Must be US Citizen Travel Requirements: This position will involve minimal travel Location: Fort Meade, MD Salary More ❯
Network monitoring protocols/methods such as SNMP, NetFlow, and Syslog. • Implementation/Administration of one or more Network Management Systems (Splunk, CA/Broadcom Product Suite, BMCRemedy, IPAM, Infoblox, ownCloud). • Networking principles and systems functionality, with the ability to troubleshoot OSI layers 1-7 throughout a COTS environment. • Linux OS (RHEL/CentOS) and Microsoft More ❯
role in a greenfield department. A brilliant opportunity! The following skills/experience is essential: Previously worked in an IT Asset Manager position ServiceNow or BMCRemedy (ITSM) Previously worked in Financial Services Good ITIL understanding Excellent communication skills Salary: Up to £80,000 + bonus + package Level: AVP Location: London (good work from home options More ❯
Qualifications Certified Cisco Network Professional (CCNP) or equivalent. Demonstrate experience in one or more of the following enterprise network management tools such as SolarWinds, MECM, Core Light, BMC Helix ITSM (Remedy), JIRA, etc. Hands on experience with WAN, LAN, SPPNs, DECCs, compute, storage, capability delivery platforms, telecommunications and circuits Demonstrate expertise in design and improvement of complex More ❯
Qualifications Certified Cisco Network Professional (CCNP) or equivalent. Demonstrate experience in one or more of the following enterprise network management tools such as SolarWinds, MECM, Core Light, BMC Helix ITSM (Remedy), JIRA, etc. Hands on experience with WAN, LAN, SPPNs, DECCs, compute, storage, capability delivery platforms, telecommunications and circuits Demonstrate expertise in design and improvement of complex More ❯
Qualifications Certified Cisco Network Professional (CCNP) or equivalent. Demonstrate experience in one or more of the following enterprise network management tools such as SolarWinds, MECM, Core Light, BMC Helix ITSM (Remedy), JIRA, etc. Hands on experience with WAN, LAN, SPPNs, DECCs, compute, storage, capability delivery platforms, telecommunications and circuits Demonstrate expertise in design and improvement of complex More ❯
Qualifications Certified Cisco Network Professional (CCNP) or equivalent. Demonstrate experience in one or more of the following enterprise network management tools such as SolarWinds, MECM, Core Light, BMC Helix ITSM (Remedy), JIRA, etc. Hands on experience with WAN, LAN, SPPNs, DECCs, compute, storage, capability delivery platforms, telecommunications and circuits Demonstrate expertise in design and improvement of complex More ❯
at the Pentagon. WHAT YOU'LL NEED TO SUCCEED - DESIRED: Security Clearance: Active TS/SCI clearance Certification: F5 Network certification Technical Skills: Experience with proposals. Experience utilizing Remedy ITSM. Experience administering and troubleshooting server operating systems such as Linux, Windows, or UNIX. Experience documenting network topology using Visio. More ❯
Security Clearance • CWF designation IAT Level III Certification • 6 years of similar professional experience in DoD or Federal environments with help desk tools such as ServiceNow or BMCRemedy Additional Qualifications This position is required to be designated as an IT Level 1 with a T5/T5R investigation with a CWF designation at the IAT III level More ❯
will lead and optimize the end-to-end delivery of IT services in alignment with ITIL best practices. You’ll own the design, implementation, and continuous improvement of core ITSM processes—ensuring high availability, reliability, and customer satisfaction. This role involves hands-on coordination of incident, problem, change, and request management activities. Key Responsibilities Maintain ITIL-based servicemanagement … Improvement (CSI) initiatives to identify, prioritize, and implement efficiency gains Serve as the escalation point for high-impact service disruptions and coordinate communication to business leaders Work with the ITSM toolset (e.g., Atlassian, ServiceNow, BMCRemedy, Cherwell) to automate workflows and enhance data quality Prepare for and support internal/external IT audits and compliance assessments Qualifications … environment ITIL Foundation v4 (minimum); ITIL Practitioner/Intermediate or Expert certification preferred Proven leadership of multi-disciplinary IT support teams Hands-on experience with at least one major ITSM platform (ServiceNow, BMCRemedy, Cherwell) Strong analytical, organizational, and problem-solving skills Excellent communication and stakeholder-management abilities Preferred Skills Advanced ITIL certifications (Practitioner, Expert) Project managementMore ❯
processes ️ Excellent leadership, communication, and customer service skills ️ Experience managing cross-functional teams and third-party vendors ️ Ability to analyze complex service issues and propose effective solutions ️ Familiarity with ITSM tools (e.g., ServiceNow, BMCRemedy) ️ Relevant ITIL certifications and a degree in IT, Computer Science, or related field are a plus More ❯
Experience creating and managing Nexthink campaigns, dashboards, and investigations Proficiency in scripting (e.g., PowerShell, Python) for remote actions and automation Excellent analytical, problem-solving, and communication skills Experience with ITSM tools (e.g., ServiceNow, Remedy) and endpoint tools (e.g.,SCCM, Intune) DoD 8140 compliance, CompTIA Security + or higher Must have Active Secret Clearance Preferred Qualifications Nexthink Certified More ❯
Qualified Managing Successful Programmes Familiarity with Project and Financial Management Software such as Microsoft Project, JIRA, Salesforce, PeopleSoft, Trello Understanding of ServiceManagement best practice - ITIL Operational use of ITSM Products such as ServiceNow, Remedy, Confluence, FreshWorks Methods is passionate about its people; we want our colleagues to develop the things they are good at and enjoy. More ❯
II technical support for hardware, software, network connectivity, and user access issues • Resolve escalated trouble tickets from Tier I support and document resolutions using ticketing systems (e.g., ServiceNow, Remedy) • Perform system diagnostics, basic scripting, patching, and software installations • Support Active Directory tasks such as account creation, group policy troubleshooting, and permissions • Assist in workstation imaging, hardware refresh, and … user interactions, resolutions, and follow-up actions • Collaborate with Tier III engineers and system administrators for issue escalation and knowledge sharing • Follow FBI security procedures and adhere to federal ITSM and documentation standards Required Qualifications: • Active TS/SCI with Polygraph clearance (mandatory, no exceptions) • U.S. Citizenship (required for all federal positions) • 3+ years of IT help desk experience … of Microsoft Windows OS, Microsoft 365, Outlook, Teams, and standard desktop applications • Familiarity with Active Directory, DNS, DHCP, and basic network troubleshooting • Experience using ticketing and ITservicemanagement (ITSM) systems • Excellent communication, documentation, and customer service skills • Ability to work in a high-security, fast-paced environment with minimal supervision Preferred Qualifications: • CompTIA Security+, A+, or other relevant More ❯
