1 to 25 of 91 Permanent Remedy ITSM Jobs

as Memory, Battery, Keyboard, Speakers, etc. • Familiarity with Microsoft Active Directory (Hands on preferred) • Familiarity with Network Printers • Familiarity with IT Service Managment System (for example - Service Now, Remedy QUALIFICATIONS Required Certifications DoD IAT … Level II Certification. Education, Background, and Years of Experience Bachelor's or Associate degree w/5 years' experience. ADDITIONAL SKILLS & QUALIFICATIONS Required Skills Proficient in IT Service Management (ITSM) system ServiceNow, Remedy, or other similar systems. Excellent Customer Service and communications skills. Provide clear and concise communications with customers and keep customers updated on progress. Proficient More ❯

CE certification Preferred: ITIL 4 Foundation Certification Cisco Certified Network Associate (CCNA) Certification Windows Server 2019 Certification Understanding of SolarWinds and Remedy Understanding of ITIL or other ITSM models Windows 10/11 Certification or Microsoft 365 Certification (Modern Desktop Administrator Associate (MDAA) or Endpoint Administrator Associate Certification More ❯

well as Operations staff to utilize for troubleshooting purposes. Background/experience in PowerShell in order to automate tasks a plus. Complete Incident and Change Request tickets utilizing BMC Remedy IT Service Management and/or Service+. Qualifications Clearance Required: Active TS clearance (with SCI Eligibility) and eligibility to obtain CI Poly This position is not open for More ❯

documentation such as Standard Operating Procedures (SOP) for both new personnel as well as Operations staff to utilize for troubleshooting purposes. Complete Incident and Change Request tickets utilizing BMC Remedy IT Service Management and/or Service+. DESIRED QUALIFICATIONS: Background/experience in PowerShell in order to automate tasks a plus. CLEARANCE: TS/SCI minimum More ❯

documentation such as Standard Operating Procedures (SOP) for both new personnel as well as Operations staff to utilize for troubleshooting purposes. Complete Incident and Change Request tickets utilizing BMC Remedy IT Service Management and/or Service+. Desired Skills: Background/experience in PowerShell in order to automate tasks a plus. About Abile Group, Inc. Abile Group, Inc. More ❯

well as Operations staff to utilize for troubleshooting purposes. • Background/experience in PowerShell in order to automate tasks a plus. • Complete Incident and Change Request tickets utilizing BMC Remedy IT Service Management and/or Service+. Location: On Customer Site US Citizenship Required GDIT IS YOUR PLACE: • 401K with company match • Comprehensive health and wellness packages • Internal More ❯

should have the following qualifications and attributes tailored to enterprise IT environments: Enterprise IT Help Desk/Service Desk: 7-10 years of progressive experience in IT Service Management (ITSM) roles, including Quality Assurance, Service Delivery, or IT Operations management. Experience managing large-scale enterprise service desks with at least 75+ Full-Time Equivalents (FTEs). Expertise in ensuring … understanding of ITIL frameworks (certified in ITIL v3 or ITIL 4). Proficiency in developing and implementing Quality Control Plans (QCPs) for service desk operations. Knowledge of enterprise-level ITSM tools and integration into broader IT ecosystems. Analytical & Problem-Solving: Expertise in analyzing ticket trends, resolving incident escalations, and optimizing workflows to improve service delivery. Ability to assess SLA … . Preferred: ITIL Foundation Certification (able to obtain within 30 days) PMP (Project Management Professional) or equivalent certification. Service Desk-specific certifications such as HDI Support Center Manager or ITSM certifications. Personal Attributes Customer-Focused Mindset: Committed to delivering exceptional customer service and improving end-user experiences. Ability to empathize with and resolve customer issues quickly and effectively. Stability More ❯

such as vSphere and Azure Virtual Desktops . Liaise with third-party suppliers and escalate issues where necessary. Ensure best practices are followed, including ITIL and IT Service Management (ITSM) standards . Key Requirements: Minimum of 4 years' experience in 2nd line IT support . Strong knowledge of Windows operating systems, Microsoft 365, and Active Directory . Experience troubleshooting … hardware and mobile devices . Knowledge of Azure, Intune, and MDM solutions . Familiarity with ITSM tools such as ServiceNow, Remedy, or Ivanti . Excellent customer service and communication skills , both face-to-face and over the phone. Ability to diagnose and resolve complex IT issues independently . Previous experience in a public sector or enterprise IT More ❯

Tier 2 technical support for hardware, software, and network issues that Tier 1 support cannot resolve. Respond to and manage incidents, change requests, and work orders through the USDA ITSM system (e.g., BMC Remedy Helix or ServiceNow), ensuring all details are documented accurately. Troubleshoot user problems by simulating or recreating issues to identify solutions, performing necessary configurations … Administer workstation accounts and assist with distribution list management, ensuring users have access to necessary resources. Support asset management tasks, including tracking inventory, deploying hardware, and updating the USDA ITSM asset module to maintain accurate records. Assist with on-site and remote deployments for telecommunications and network equipment, including VoIP, VTC, and wireless connectivity. Contribute to knowledge management by … or equivalent experience. Minimum of 3 years of IT support experience, with a focus on hardware, software, and network troubleshooting. Experience with IT service management systems, particularly BMC Remedy Helix or ServiceNow. Proficient in Active Directory administration, account management, and related user support functions. Familiarity with USDA IT standards, including asset management practices and customer service protocols. Strong More ❯

USDA's IT policies and standards. Coordinate with subcontractors and stakeholders to ensure unified project goals, incorporating a "One Badge" approach for seamless team integration. Utilize the USDA-provided ITSM system (BMC Remedy Helix or equivalent) for tracking, reporting, and managing incident and service request tickets. Ensure compliance with USDA's requirements for asset tracking, customer notifications … CMMI Level 3. Strong organizational and leadership skills, with experience managing Tier 2 and Tier 3 technical support teams. Familiarity with federal IT service management platforms, including BMC Remedy or ServiceNow. Excellent communication skills, with the ability to engage and build relationships with stakeholders and team members. The salary range for this role is $155k to $163k. DecisionPoint More ❯

Ability to bridge business and technical conversations; strong stakeholder engagement skills. Excellent communication, presentation, and facilitation skills. • Service Desk ticketing, telephony, and resource allocation tools (e.g., ServiceNow, BMC Remedy Helix) • Azure Active Directory and Azure Virtual Desktop Services Required Education High School Diploma/GED Preferred Education Bachelor's Degree • Experience of Offering and Point of View developments More ❯

processes ️ Excellent leadership, communication, and customer service skills ️ Experience managing cross-functional teams and third-party vendors ️ Ability to analyze complex service issues and propose effective solutions ️ Familiarity with ITSM tools (e.g., ServiceNow, BMC Remedy) ️ Relevant ITIL certifications and a degree in IT, Computer Science, or related field are a plus More ❯

be ideal. • SNMP walk and MIB-tree review experience a plus. • Understanding of ITIL basics and the principles of change control management is ideal. • Experience with IT Service Management (ITSM) tools such as Remedy, Service Now, etc. is ideal. • Configuration Management Database (CMDB) experience ideal. • CompTIA Security+ or other Linux and/or network administration certifications ideal … Splunk, Dyntrace, Docker, Kubernetes is a plus. REST API Integration Experience (familiar with curl, swagger, request/payload management) Knowledge of integrations of BMC Discovery with a CMDB (Remedy/ServiceNow, etc.) and other applications Knowledge of SAAM/CAM Concepts a plus Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to More ❯

a permanent basis. Technically resolves end users Incidents and fulfils Service Requests, across all supported IT devices in accordance with agreed service levels. Utilising the Service Management tool-set (ITSM Remedy), provides accurate and timely updates to agreed standards for all allocated Incidents and Service Requests. Undertakes all relevant technical support and maintenance tasks/activities as More ❯

Demonstrated experience managing the installation and maintenance of IT infrastructure -Hardware experience with Dell systems is a plus - Experience working in an environment with rapidly changing job priorities -ServiceNow ITSM Ticket Management experience Job Description TEKsystems seeks a Systems Administrator (Windows) to provide customer support and technical assistance to users supporting a Research, Development, Test and Evaluation Program in More ❯

Demonstrated experience managing the installation and maintenance of IT infrastructure -Hardware experience with Dell systems is a plus - Experience working in an environment with rapidly changing job priorities -ServiceNow ITSM Ticket Management experience Drug Test Required false Workplace Type On-site Experience Level Intermediate Level Tier 2 windows workstation admin Although Dahlgren is on the Northeast tip of Virginia More ❯

a fantastic role to develop expertise in the range of Ivanti solutions, services & customers and the multiple technologies we interact with. If you are seeking to further strengthen your ITSM technical knowledge in an environment based on excellence, then Join Us Now. How will your day look like: Provide enterprise level technical and functional support for Ivanti Enterprise Service … reduction, mentoring or coaching of others What skills will make you successful: Experience supporting IT Service Management tools such as Ivanti Service Manager/Service Desk, Cherwell, BMC Remedy/Helix, ServiceNow, Axios, etc Strong technical troubleshooting skills Excellent interpersonal and communication skills Confident user of Microsoft Windows and common applications Understanding of Database and Server Technologies Understanding … be able to work well with others as part of a team but at the same time able to work independently What skills are nice to have: Knowledge of ITSM, CMDB and ITIL business processes Experience troubleshooting Microsoft Internet Information Services (IIS) and associated protocols Experience with troubleshooting Networking issues Strong troubleshooting/root cause isolation skills Familiarity with More ❯

a Service Management toolset - Jira/Remedy/ServiceNow etc. Who you'll be working with The Change & Release Analyst role is part of IT Service Management (ITSM), which is a team of 12 individuals. The ITSM Change & Release team consists of 1 Lead and 5 Change & Release Analysts who are entirely responsible for the Change More ❯

primary point of contact in the Program Manager's absence, overseeing operations, providing support to staff, and ensuring that all program activities align with USDA objectives. Use the USDA ITSM system (such as BMC Remedy Helix or ServiceNow) to monitor, document, and report on ticket status, ensuring accurate data entry and reporting on key metrics. Ensure team … or a related field. 3-5 years of experience supporting or managing IT service delivery programs, preferably in a federal or public sector environment. Knowledge of IT service management (ITSM) practices and ITIL Familiarity with federal service quality standards, including ISO 9001, ISO 20000, and CMMI Level 3. Experience using ITSM tools, such as BMC Remedy More ❯

technical support requests via telephone, email, and in-person interactions. Identify, research, and resolve technical issues related to hardware, software, and network access. Utilize USDA's IT service management (ITSM) system (e.g., BMC Remedy Helix or ServiceNow) to document, track, and monitor issues for timely resolution. Update tickets regularly with troubleshooting steps, ensuring accuracy and completeness of … of workstations, peripherals, and telecommunications equipment, including assisting with configurations and connectivity issues. Maintain up-to-date asset records by tracking equipment movements, deployments, and disposals in USDA's ITSM asset module. Assist in managing the loaner equipment program, ensuring devices are ready for immediate use. Follow USDA's protocols for escalating unresolved issues to Tier 2 Mid or … Degree in Information Technology, Computer Science, or related field, or equivalent experience. Minimum of 1 year of IT support experience. Familiarity with IT service management tools (e.g., BMC Remedy Helix or ServiceNow). Basic troubleshooting skills for common IT issues, including hardware and software problems. Strong customer service orientation with excellent communication skills. Certifications preferred: CompTIA A+, ITIL More ❯

configuration control, and versioning. Familiarity with cloud-based platforms (AWS, Azure), virtualization, and storage solutions. Ability to interpret and manage software licenses and compliance tracking. Strong working knowledge of ITSM tools (e.g., ServiceNow, Remedy) and project collaboration tools (e.g., Jira, Confluence). Knowledge of database platforms such as Oracle, SQL Server, and Ingres, and experience supporting data … experience in an Agile DevSecOps software and engineering environment and Methodologies At least one (1) year of experience with Jira, Confluence, and Bitbucket Minimum of one (1) with using ITSM Tools such as Remedy Help Desk or ServiceNow. Experience supporting compliance and reporting for federal IT systems preferred. Clearance: U.S. citizenship required Must have or be eligible More ❯

Secret Security Clearance Current CompTIA Security+ Certification Understanding of Wi-Fi topography and wireless network configurations Familiarity with IT service management tools such as ServiceNow and/or Remedy Experience with iPhone provisioning and mobile device management Preferred Qualifications: Proficient in various mobile device management (MDM) platforms (Intune, Mobile Iron, Blackberry Unified Endpoint Management). Proficient in Apple More ❯

Track record of working effectively within a team, and support to peers toward improved processes and results Experience with IT Service Management solutions such as Service Now or Remedy Candidate must, at a minimum, meet DoDM 8140.03 (previously DoD 8570) - IT System Admin Intermediate certification requirements (Cloud+, GICSP, SSCP, Security+ CE, GSEC, or higher) Preferred Qualifications Certification relating More ❯

The Opportunity: CACI is seeking an experienced and highly motivated Service Integration and Management (SIAM) Operations Lead with 10 or more years of combined IT Program Management, Service Management (ITSM), and Systems Engineering (SE) management experience in an IT Service Provider Ecosystem environment. The candidate is responsible for assisting in the lead of functional areas leads though implementation, maintenance … and delivery of the ITSM Practices. Key focus areas will be on operational Situational Awareness (SA) and ensuring key decision makers have the operational information they need to be able to make informed decisions. The SIAM Operations Lead also collaborates US Government, Service Providers and other programs to support the implementation and management of the SIAM organization, processes, and … policies. Responsibilities: As the SIAM Operations Lead, you will: Understand the Government customer and IT Service Provider ITSM and SE business practices and the impact of the ecosystem's ability to deliver on customer commitments Support in the organizational change initiatives required to transition the customer's operations to the commercial-based Integrated ITSM ecosystem model Collaborate with More ❯

in a fast-paced environment. Excellent communication, inter-personal, team working and task management skills. Experience with the following: Active Directory RSA Admin console Microsoft Exchange Intune BitLocker Remedy Microsoft Office Essential Criteria: We are interested in hearing from candidates who have the following capabilities: Excellent customer service skills and business knowledge including effective listening, patience, empathy and … the first point of contact for IT, Network & Telephony queries from Bank employees. The team provide crucial support to the Bank by recording, investigating, diagnosing and resolving incidents within ITSM (our call logging system). Our Approach to Inclusion The Bank values diversity, equity and inclusion. We play a key role in maintaining monetary and financial stability, and to More ❯