BMC Remedy IT Service Management (ITSM)
UK

The following table provides summary statistics for permanent job vacancies with a requirement for Remedy ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Remedy ITSM over the 6 months to 9 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
9 May 2024
Same period 2023 Same period 2022
Rank 767 809 1120
Rank change year-on-year +42 +311 -290
Permanent jobs citing Remedy ITSM 135 163 109
As % of all permanent jobs advertised in the UK 0.14% 0.16% 0.069%
As % of the Business Applications category 2.98% 2.67% 1.72%
Number of salaries quoted 34 108 80
10th Percentile £28,500 £37,500 £28,500
25th Percentile £37,688 £45,000 £30,750
Median annual salary (50th Percentile) £67,500 £52,750 £47,500
Median % change year-on-year +27.96% +11.05% -32.14%
75th Percentile £88,750 £88,750 £77,500
90th Percentile £90,000 £90,000 £82,500
UK excluding London median annual salary £29,500 £45,000 £43,750
% change year-on-year -34.44% +2.86% -5.91%

All Business Application Skills
UK

Remedy ITSM is in the Business Applications category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for business application skills.

Permanent vacancies with a requirement for business application skills 4,531 6,096 6,339
As % of all permanent jobs advertised in the UK 4.57% 6.02% 4.04%
Number of salaries quoted 2,943 3,466 3,912
10th Percentile £31,250 £38,750 £35,343
25th Percentile £42,500 £48,750 £42,500
Median annual salary (50th Percentile) £56,500 £60,000 £57,500
Median % change year-on-year -5.83% +4.35% +4.55%
75th Percentile £75,000 £77,500 £77,500
90th Percentile £92,500 £95,000 £97,500
UK excluding London median annual salary £50,000 £55,000 £50,000
% change year-on-year -9.09% +10.00% +1.52%

Remedy ITSM
Job Vacancy Trend

Job postings citing Remedy ITSM as a proportion of all IT jobs advertised.

Job vacancy trend for Remedy ITSM in the UK

Remedy ITSM
Salary Trend

3-month moving average salary quoted in jobs citing Remedy ITSM.

Salary trend for Remedy ITSM in the UK

Remedy ITSM
Salary Histogram

Salary distribution for jobs citing Remedy ITSM over the 6 months to 9 May 2024.

Salary histogram for Remedy ITSM in the UK

Remedy ITSM
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Remedy ITSM within the UK over the 6 months to 9 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
UK excluding London +19 93 £29,500 -34.44% 14
England +31 88 £67,500 +27.36% 22
Work from Home +59 54 £67,500 -18.18% 13
London +73 40 £82,500 - 7
Wales - 33 - -
South East +10 25 £30,000 -41.75% 5
North of England +40 13 £33,238 -26.14% 2
North West +15 7 £29,000 -35.56% 2
Yorkshire +78 6 £37,475 -16.72%
Scotland -61 6 - - 1
Midlands -19 5 £26,500 -31.61% 2
South West -23 4 £42,500 - 3
Isle of Man - 4 - - 1
East Midlands -19 3 - -
West Midlands +6 2 £26,500 -37.65% 2
Northern Ireland - 2 - -
East of England +8 1 £26,000 -49.51% 1

Remedy ITSM
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 44 (32.59%) Oracle Service Bus
1 44 (32.59%) WebLogic
2 3 (2.22%) Microsoft Exchange
3 2 (1.48%) SharePoint
Applications
1 49 (36.30%) Microsoft Excel
2 46 (34.07%) Microsoft Office
2 46 (34.07%) MS Visio
3 2 (1.48%) Spreadsheet
Business Applications
1 7 (5.19%) Elite 3E
2 1 (0.74%) Salesforce CRM
Cloud Services
1 16 (11.85%) SaaS
2 13 (9.63%) Microsoft 365
3 9 (6.67%) Azure
4 7 (5.19%) Entra ID
5 6 (4.44%) Azure Monitor
5 6 (4.44%) Azure Storage
6 1 (0.74%) AWS
6 1 (0.74%) Azure AKS
6 1 (0.74%) Azure DevOps
6 1 (0.74%) Cloud Computing
6 1 (0.74%) Dynamics 365
6 1 (0.74%) GCP
6 1 (0.74%) GitHub
6 1 (0.74%) IaaS
6 1 (0.74%) PaaS
6 1 (0.74%) Salesforce Service Cloud
Communications & Networking
1 6 (4.44%) SSL
1 6 (4.44%) VPN
2 2 (1.48%) BGP
2 2 (1.48%) Firewall
2 2 (1.48%) Internet
2 2 (1.48%) MPLS
2 2 (1.48%) OSPF
2 2 (1.48%) SD-WAN
2 2 (1.48%) TCP/IP
2 2 (1.48%) WAN
2 2 (1.48%) Wireless
3 1 (0.74%) SNMP
Database & Business Intelligence
1 44 (32.59%) Oracle Database
1 44 (32.59%) Oracle Database 10g
1 44 (32.59%) Oracle Database 11g
1 44 (32.59%) VLDB
2 8 (5.93%) SQL Server
3 7 (5.19%) MySQL
3 7 (5.19%) Relational Database
4 1 (0.74%) Azure SQL Database
4 1 (0.74%) OLAP
4 1 (0.74%) QlikView
Development Applications
1 5 (3.70%) JIRA
2 1 (0.74%) GitLab
General
1 52 (38.52%) Analytical Skills
2 18 (13.33%) Inclusion and Diversity
3 16 (11.85%) Social Skills
4 7 (5.19%) Law
4 7 (5.19%) Legal
5 5 (3.70%) Finance
6 2 (1.48%) Organisational Skills
7 1 (0.74%) Presentation Skills
7 1 (0.74%) Telecoms
Job Titles
1 49 (36.30%) Analyst
2 44 (32.59%) Applications Support
2 44 (32.59%) Applications Support Analyst
2 44 (32.59%) Oracle Analyst
2 44 (32.59%) Oracle Support Analyst
2 44 (32.59%) SQL Analyst
2 44 (32.59%) SQL Support Analyst
2 44 (32.59%) Support Analyst
3 39 (28.89%) Architect
3 39 (28.89%) ServiceNow Architect
4 17 (12.59%) Developer
5 16 (11.85%) ServiceNow Developer
6 7 (5.19%) Consultant
6 7 (5.19%) Solutions Architect
6 7 (5.19%) Technical Architect
6 7 (5.19%) Technical Consultant
6 7 (5.19%) Technical Solutions Architect
7 6 (4.44%) ITSM Consultant
7 6 (4.44%) Senior Consultant
7 6 (4.44%) Senior Technical Consultant
Libraries, Frameworks & Software Standards
1 30 (22.22%) Web Services
2 29 (21.48%) HTML
2 29 (21.48%) XML
3 24 (17.78%) JSON
4 22 (16.30%) CSS
4 22 (16.30%) LDAP
5 16 (11.85%) AngularJS
5 16 (11.85%) Twitter Bootstrap
6 13 (9.63%) SOAP
7 7 (5.19%) REST
8 6 (4.44%) Ajax
9 1 (0.74%) ARM Templates
9 1 (0.74%) Middleware
9 1 (0.74%) Regular Expression
Miscellaneous
1 25 (18.52%) CMDB
2 10 (7.41%) Management Information System
3 8 (5.93%) Public Cloud
4 7 (5.19%) Legacy Systems
5 6 (4.44%) Linux Command Line
6 2 (1.48%) Clustering
6 2 (1.48%) Data Centre
6 2 (1.48%) Enterprise Software
6 2 (1.48%) Self-Motivation
7 1 (0.74%) Analytical Mindset
7 1 (0.74%) Product Ownership
Operating Systems
1 50 (37.04%) Linux
2 45 (33.33%) Unix
3 44 (32.59%) Solaris
4 8 (5.93%) Windows
5 1 (0.74%) Android
5 1 (0.74%) VMS
5 1 (0.74%) Windows 10
5 1 (0.74%) Windows 7
5 1 (0.74%) Windows Server
Processes & Methodologies
1 131 (97.04%) ITSM
2 75 (55.56%) Actionable Insight
3 63 (46.67%) Service Management
4 58 (42.96%) Incident Management
5 50 (37.04%) Capacity Planning
6 46 (34.07%) Release Management
7 45 (33.33%) Presales
8 44 (32.59%) Artificial Intelligence
8 44 (32.59%) Performance Monitoring
8 44 (32.59%) Performance Tuning
9 43 (31.85%) Capacity Management
10 36 (26.67%) ITIL
11 32 (23.70%) IT4IT
11 32 (23.70%) TOGAF
12 22 (16.30%) IT Asset Management
13 16 (11.85%) Project Delivery
13 16 (11.85%) Service Catalogue
13 16 (11.85%) Workflow
14 15 (11.11%) Change Management
15 13 (9.63%) Customer Service
Programming Languages
1 49 (36.30%) SQL
2 44 (32.59%) PL/SQL
3 29 (21.48%) JavaScript
4 9 (6.67%) PowerShell
5 7 (5.19%) Perl
5 7 (5.19%) Python
6 6 (4.44%) Bash
7 1 (0.74%) Groovy
7 1 (0.74%) Shell Script
Qualifications
1 95 (70.37%) Security Cleared
2 89 (65.93%) SC Cleared
3 56 (41.48%) Degree
4 7 (5.19%) Azure Certification
5 5 (3.70%) ITIL Foundation Certificate
6 2 (1.48%) A+ Certification
6 2 (1.48%) Microsoft Certification
7 1 (0.74%) AWS Certification
7 1 (0.74%) ITIL Certification
Quality Assurance & Compliance
1 48 (35.56%) SLA
2 32 (23.70%) COBIT
3 3 (2.22%) GDPR
4 2 (1.48%) Data Quality
5 1 (0.74%) ISO/IEC 27001
System Software
1 44 (32.59%) Oracle RAC
2 10 (7.41%) Active Directory
3 2 (1.48%) Hyper-V
4 1 (0.74%) Docker
Systems Management
1 44 (32.59%) Data Guard
1 44 (32.59%) Oracle RMAN
2 32 (23.70%) OpenView
3 16 (11.85%) Single Sign-On
4 6 (4.44%) HP UCMDB
5 3 (2.22%) Kubernetes
5 3 (2.22%) Microsoft Intune
6 2 (1.48%) Failover Clustering
6 2 (1.48%) SCCM
6 2 (1.48%) WSUS
7 1 (0.74%) Terraform
Vendors
1 135 (100.00%) Remedy
2 83 (61.48%) BMC
3 72 (53.33%) ServiceNow
4 62 (45.93%) HP
5 51 (37.78%) Oracle
6 44 (32.59%) Sun
7 14 (10.37%) Microsoft
8 3 (2.22%) Snow
8 3 (2.22%) SolarWinds
8 3 (2.22%) VMware
9 1 (0.74%) Computacenter
9 1 (0.74%) Dell
9 1 (0.74%) Jitterbit
9 1 (0.74%) Salesforce