Westhill, Aberdeenshire, Scotland, United Kingdom Hybrid / WFH Options
First Recruitment Group - IT
to support on an industrial automation system adhering to schedule, deadlines and budget of the project, ensuring quality, safety and performance in line with SLA's. Key Responsibilities - Senior Control & Instrumentation Engineer (C&I): - Project Initiation, System Design: Analyse, verify, complete and translate the User Requirements Specification into Front End more »
New Milton, England, United Kingdom Hybrid / WFH Options
Appello
problems through to resolution. Managing their own daily schedule by working through the service desk, priority schedule. Ensuring that tickets do not exceed our SLA's. Proactively review alerts that have originated from our monitoring services. Support other internal teams with testing against the EVO platform and Appello’s product more »
Portsmouth, South East, United Kingdom Hybrid / WFH Options
Global Technology Solutions Ltd
a blue chip organisation in Portsmouth on a permanent basis. This Role will be site based, with occasional shifts based remotely. Due to company SLA's, candidates must live within one hour travel time of Portsmouth. Due to the nature of the end client, there is a requirement for financial more »
Reading, Berkshire, South East, United Kingdom Hybrid / WFH Options
Searchability NS&D Ltd
freight security, and paperwork. Support ISO procedures and company values. THE IDEAL CANDIDATE… Proven experience in meeting operational targets as well as working to SLA's and KPI's Experience in adhering to budgetary restrictions and controlling expenditure Knowledge of Quality systems Health and Safety trained DG Awareness trained Fork more »
Reading, England, United Kingdom Hybrid / WFH Options
Project People
inventory data. Work closely with the PC/SWCs to maintain stock levels, including stock in field with local facilities and ensure compliance to SLA’s. Ensure supplier & PC/SWC audits are conducted in line with the MBNL policy and that the PC/SWCs are adhering to processes more »
inventory data. Work closely with the PC/SWCs to maintain stock levels, including stock in field with local facilities and ensure compliance to SLA’s. Ensure supplier & PC/SWC audits are conducted in line with the MBNL policy and that the PC/SWCs are adhering to processes more »
Bradford, West Yorkshire, Yorkshire, United Kingdom Hybrid / WFH Options
Yorkshire Water
support and service delivery. Coordinate with suppliers for issue resolution, product updates, and system enhancements. Evaluate supplier performance and ensure compliance with contractual obligations. SLA Management: Monitor and ensure adherence to servicelevel agreements (SLAs) for network and telephony systems. Track and report on SLA performance metrics, identifying areas for … improvement. Work with internal teams and suppliers to address any SLA breaches and implement corrective actions. Customer Service: Communicate effectively with internal stakeholders, providing clear and concise updates on incident status and resolution. Maintain a customer-centric approach to ensure high levels of satisfaction and adherence to SLAs. Continuous Improvement more »
are captured in line with Service Desk standards. Classify calls accurately with the information provided and prioritise in line with the ServiceLevelAgreement (SLA). Investigate and diagnose Incidents by providing first line telephone support, gathering and analysing information to identify and resolve a range of technical Incidents such more »
Walton-On-Thames, Surrey, South East, United Kingdom Hybrid / WFH Options
1st Executive Limited
implementation of European-wide sourcing strategies Identify, lead and collaborate with in-country teams for local sourcing projects Manage strategic suppliers by monitoring performance, SLA's and continuous improvement activities where required across your portfolio Own contract information, KPI indicator data and approvals for your categories, providing updates annually and more »
Manchester, North West, United Kingdom Hybrid / WFH Options
Manchester Airport
Support Leading a team that manages more than 35 specialist Engineering support contracts with a value of circa £5.5m each year. Ensuring contract support SLA's and KPI's are met and that all support requirements are enshrined within the contract and are aligned to MAG's overarching Procurement policies. more »
benefits. You will have experience in the following: - To maintain minimum downtime for critical business applications. Worked within the commercial sector. Work with business SLA's and manage the support engineers to ensure these are met along with external suppliers. Have an understanding of application architecture. To provide ad-hoc more »
Bristol, Avon, South West, United Kingdom Hybrid / WFH Options
CCA Recruitment Group
Responsible for up to 15 legal advisors in a thriving contact centre environment. Leading daily operational performance in line with strict KPI's and SLA's. Drive performance through coaching, 121's, feedback, and personal development plans. Coming from a law background will allow you to deal with any complex more »
Greater London, England, United Kingdom Hybrid / WFH Options
Pod Talent
CMOs is a must have – ideally with experience in open book costing A track record of improving supplier performance through collaboration, quality checks and SLA management The procurement function is highly collaborative, however applicants must he self-starters, naturally inquisitive and proactive Excellent stakeholder management skills with experience managing a more »
Egham, England, United Kingdom Hybrid / WFH Options
Intersoft
documented Processes and Procedures where required with self-initiatives. You will also be responsible to ensure Live issues are followed up and fixed within SLA’s. Preparing service review reports, and working closely with relevant departments and stakeholders to report Issues when required. Key responsibilities include: Work with DevOps enabled … etc 5+ years’ hands-on experience as Service Delivery lead/manager Extensive problem solving and debugging skills Experience in providing services to agreed SLA’s Experienced in Problem and Incident Management Excellent interpersonal and communication skills Flexible in working outside of core business hours at short notice Must be more »
management Ensuring engineering resources working on Technical Support are working at optimum levels of performance with sufficient skilled resource available to adhere to contract SLA Quality checking technical support queues/calls Maintaining a deep understanding of our IT solutions and ensure the team stays current with the latest technologies … on site visits Adhering to ITIL best practice where possible Working closely with the Head of Technical Services and provide Bi-Monthly reporting on SLA and team performance Salary £45-£50k DOE 25 Days Holiday + 8 Bank Holidays Optional Hybrid working (3 days in Reigate) Other organisations may call more »
Reigate, Surrey, South East, United Kingdom Hybrid / WFH Options
Opus Business Systems Ltd/T.A.Opus Telecom
management Ensuring engineering resources working on Technical Support are working at optimum levels of performance with sufficient skilled resource available to adhere to contract SLA Quality checking technical support queues/calls Maintaining a deep understanding of our IT solutions and e nsure the team stays current with the latest … on site visits Adhering to ITIL best practice where possible Working closely with the Head of Technical Services and provide Bi-Monthly reporting on SLA and team performance Salary £45-£50k DOE 25 Days Holiday + 8 Bank Holidays Optional Hybrid working (3 days in Reigate) Other organisations may call more »
Cambridge, Milton, Cambridgeshire, United Kingdom Hybrid / WFH Options
Arcus Global
1st line support to customers using our products as well as ensuring timely resolution of requests in line with a published ServiceLevelAgreement (SLA). You will aim to maintain a high level of customer satisfaction upon receipt of incidents & raised tickets. You will become an integral member of more »
Cambridge, Cambridgeshire, East Anglia, United Kingdom Hybrid / WFH Options
Arcus Global
1st line support to customers using our products as well as ensuring timely resolution of requests in line with a published ServiceLevelAgreement (SLA). You will aim to maintain a high level of customer satisfaction upon receipt of incidents & raised tickets. You will become an integral member of more »
Banbury, England, United Kingdom Hybrid / WFH Options
Propel
customers informed of status and progress in line with SLAs. · Review ticket queues to ensure Service Desk tickets are updated and resolved within defined SLA, aiming to avoid SLA failures. · Create and maintain knowledge articles and other documentation/procedures. · Coach and mentor other members of the team. · Support Servicemore »
objective of the role is to provide hardware and software support, both remotely and deskside on IT products within the required ServiceLevelAgreement (SLA). To meet our customer needs a diverse working environment, the role calls for a degree of flexibility and an expectation that the core working more »
Farringdon, England, United Kingdom Hybrid / WFH Options
Kurt Geiger
across the Retail estate, Head Office, and Warehouse. Monitor, triage and manage assigned and unassigned tickets, ensuring timely updates and resolution within the agreed SLA where defined. Support queries and issues that arrive via email, phone and walk-ins and ensure a ticket log is recorded. Work closely with third … point for incidents and issues, ensuring appropriate steps are followed for security incidents or serious outages. Process starters, leavers, and amendments promptly and within SLA where defined Identify opportunities and assist in the implementation of recommendations to reduce or remove common support issues through training, technology, or improved processes. Contribute more »
Devizes, Wiltshire, South West, United Kingdom Hybrid / WFH Options
Oakford Technology
1st Line IT Service Desk Engineer An exciting opportunity has become available for a full time 1st Line Support Engineer to join our friendly service desk team based in Devizes. The successful candidate will earn up to £26,000 per more »
Luton, Bedfordshire, United Kingdom Hybrid / WFH Options
Data Careers Ltd
working from home after probation) Salary: £30,000 - 32,000 + a comprehensive range of Employee Benefits Key Skills: Application support experience, great customer service, SLA's etc. Why Apply: This role joins a busy, friendly team providing User support to Users of various payments software solutions for a large … development and career progression. The Role: Provide excellent customer service and End User support to Users of various payments software applications, in a ServiceLevelAgreement environment, (responding to and resolving User problems/issues). Support a variety of user support queries across payments, BACS transfers, general ledger issues more »
Employment Type: Permanent
Salary: £30000 - £32000/annum comprehensive range of Employee Bene
Northamptonshire, England, United Kingdom Hybrid / WFH Options
S-SA Digital
Customer Service Engagement Advisor Northampton (hybrid 3 days in 2 days out) Salary is 27k-33k (Depending on experience) Skills: Service Delivery, KPI, SLA, Service Desk, ITIL, M365, Azure, IT Support, 1st line, Cloud, stakeholder management,Customer Service. We're on the hunt for a Customer Service Engagement Advisor, armed … must, with familiarity in M365 as a cloud-based licensing software application. Your main gig? Juggling multiple clients' queries, ensuring timely responses within agreed SLA timeframes. You'll be an integral part of our service delivery team, backed by the Service Delivery Manager. Collaboration is key as you'll work more »
Mersey and West Lancashire Teaching Hospitals NHS Trust
Injury Costs Recovery (ICR) Scheme. To be responsible for the development and training of the Assistant Income Accountant. To work with the Income and SLA analyst in the maintenance and development of the CIVICA SLAM system to ensure accurate and timely reporting of our income and activity performance to the … Level CCAB qualification, Degree in relevant discipline or equivalent Desirable Committed to achieving CCAB qualification Knowledge and Experience Desirable Experienced in routinely contract monitoring, SLA monitoring systems and SQL server software and/or statistical packages. Experience of interpreting and working with specialist financial guidance. Specialist experience routinely working with more »