126 to 150 of 237 Permanent SLA Jobs

review and approvals. Client asset management. Support the team with travel and accommodation booking as required. Provide timely and visual client-ready reporting on SLA/KPI adherence, social value commitments, financial performance, commercials and delivery status at the agreed frequency level to a range of stakeholders across the business ...

business insights. Develop dashboards, reports and automated data solutions using Snowflake, SQL, Python, Power BI and Alteryx . Oversee outsourced asset data services, ensuring SLA, quality and governance standards are met. Act as the key liaison between internal stakeholders and third-party data providers. Partner with Portfolio Managers, Risk ...

Proactively identify and resolve blockers that may delay revenue recognition Ticket & Workflow Management Manage incoming requests via Zendesk, prioritising according to revenue impact and SLA Balance urgent tactical requests with ongoing operational responsibilities Provide clear communication back to stakeholders on progress and expectations Cross-Functional Sales Support Support all sales ...

critical electrical and mechanical infrastructure, ensuring maximum uptime and reliability within a high-availability environment. Key Responsibilities: Respond to reactive breakdown calls within agreed SLA timescales, minimising any risk to uptime. Maintain, fault-find, and repair modular UPS systems, diagnosing power quality issues across critical power infrastructure - escalate any concerns ...

performance directly to senior leadership and the Executive team Drive service transformation projects that improve efficiency and client outcomes Monitor client sentiment and SLA performance to identify and resolve emerging risks Reduce cancellations and attrition through root-cause analysis and cross-team collaboration Improve onboarding, payments and scheduling processes ...

throughout their lifecycle through to completion • Case diagnosis and first-line qualification of issues before call-out • Ensure cases are restored for service within SLA • Central point of contact between international customers and suppliers • Booking of engineering resource, logistics, travel, critical spares, etc. • Raising accurate escalations in a timely manner ...

customers, and pass sales opportunities to the internal sales team * Report customer complaints or issues to the Service Manager * Manage your time to hit SLA and KPI targets * Observe site and company Health & Safety policies at all times * Continuously develop your own technical knowledge and skills What You'll Bring ...

site engineering support and remote technical assistance. Due to the nature of the support services environment, the successful candidate will work within strict SLA and KPI requirements, ensuring timely fault resolution and maintaining excellent client relationships. This is an exciting opportunity for an experienced AV Field Service Engineer to join ...

customer service and support for dedicated key accounts. Due to the nature of the Support Services business many of theses areas are subject to SLA s, key performance indicators and balanced scorecard assessments. Developing and sustaining excellent customer relations whilst ensuring the commercial impact of accounts are upheld ...

customer service and support for dedicated key accounts. Due to the nature of the Support Services business many of theses areas are subject to SLA’s, key performance indicators and balanced scorecard assessments. Developing and sustaining excellent customer relations whilst ensuring the commercial impact of accounts are upheld ...

them through. Team & Operations Lead and mentor a globally distributed managed services team across multiple time zones Define and improve the operating model, service level agreement frameworks, and delivery standards Foster a culture of technical excellence, accountability, and client obsession Report to the COO on performance metrics, client health ...

varying security levels. 2 nd line engineers are responsible for conducting advanced Troubleshooting. Liaising with customers to ensure all issue are dealt within SLA and KPI set down by the customer. Provide Second line technical support: Manage and maintain servers, virtual machines to ensure high availability and performance, including ...

deployment processes, focusing on automation and operational excellence. Drives continuous improvement in system observability, alerting, and capacity planning through the definition and implementation of SLA, SLOs & SLIs Define and enhance frameworks for Toil identification, analysis & remediation to identify opportunities to eliminate or automate remediation of recurring tasks and issues Develops ...

Support the definition and development of Security Services portfolio: MDR, SIEM, Identity, Compliance, and AI SOC Help productise security services with clearly defined scope, SLA, and pricing Contribute to the security attach strategy Assist in developing Security+ and compliance offerings within the Modern Workplace and Cloud tiers Keep the portfolio ...

Support the definition and development of Security Services portfolio: MDR, SIEM, Identity, Compliance, and AI SOC Help productise security services with clearly defined scope, SLA, and pricing Contribute to the security attach strategy Assist in developing Security+ and compliance offerings within the Modern Workplace and Cloud tiers Keep the portfolio ...

maintaining compliance with relevant policies and legislation. Key Responsibilities IT & Infrastructure Manage the relationship and performance of the external Managed Service Provider (MSP), including SLA monitoring and service reviews. Oversee IT security, Cyber Essentials accreditation, IT assets, user access controls, backups, and disaster recovery arrangements. Maintain oversight of website security ...

impact within a growing technology business, this is an opportunity where you can truly make your mark. Leading, mentoring, and developing existing team Driving SLA performance, customer satisfaction, and first-contact resolution Managing technical escalations for key enterprise customers Implementing support processes, workflows, and troubleshooting frameworks Analysing support trends ...

hands-on leadership and supervision of a busy technical and customer support team Work closely with technical and after-sales teams to ensure all SLA's and KPI's are achieved Effectively processing customer technical queries via phone, email, chat or online. Raise, process, complete and effectively manage 'Tickets ...

shift rota covering 24/7/365. The role involves maintaining and troubleshooting fixed/mobile telecom equipment, managing tickets to SLA standards, updating documentation, and performing risk assessments. Tasks also include DATA Centre, Fibre Fault Finding, street cabinet work, preventative maintenance, site surveys, and reporting. FLM Engineer will ...

shift rota covering 24/7/365. The role involves maintaining and troubleshooting fixed/mobile telecom equipment, managing tickets to SLA standards, updating documentation, and performing risk assessments. Tasks also include street cabinet work, preventative maintenance, site surveys, and reporting. Engineer will be required to respond ...

connectivity requests, delivering seamless service for VIP hospitality Wi‐Fi, IP‐CCTV feeds to broadcasters and bandwidth allocation for race teams. SLA Audits & Continuous Improvement: Author technical debriefs and analyse vendor performance against strict SLAs within 72 hours of every race, documenting incidents and outlining systemic improvements for the next ...

necessary project administration is carried out. Provisions of 1st, line assure activities on 24 x 7 x 365 basis adhering to our agreed contractual SLA targets. Completion of nominated RMI activities as & when required. Core skills competencies, knowledge, and experience Exceptional organisation skills Demonstrable engineering installation & Commissioning experience Assure/ ...

then tracking Technology service performance and health against Service Level Agreements* Accountable for providing regular data for senior management that includes Technology and KPI, SLA and risk management MI to Senior Executives in the form of executive dashboard and automated alerts to drive investment and governance decisions to meet business … assessment and prioritisation of multiple incidents based on the customer, business, regulatory, reputational and financial impacts, knowing when to escalate without sacrificing SLA commitments* Accountable for communicating the incident status, resolution and impacts to internal and external stakeholders clearly and concisely, including gathering relevant information to communicate to regulators* Accountable ...

whilst driving operational transformation and service maturity. Key Responsibilities Service Delivery & Performance Management Accountable for end-to-end delivery of assigned programmes, ensuring 100% SLA adherence across availability, response times, and service quality metrics. Manage operational P&L, including revenue forecasting, cost control, and profitability against contracted deliverables. Oversee resource … operations management or programme management, including experience at leadership level. Proven experience managing complex, multi-stakeholder defence, aerospace or government contracts. Strong background in SLA management, operational metrics tracking and KPI-driven delivery. Demonstrated experience managing significant P&L responsibility and financial performance. Track record of delivering operational excellence ...

team objectives, service level expectations and customer satisfaction targets. Monitor workloads, manage productivity and allocate tasks effectively across the team. Drive improvements in SLA performance, customer response times and overall turnaround from enquiry to dispatch. Act as an escalation point for customer queries, issues and more complex service matters. Observe ...