126 to 150 of 738 Permanent SLA Jobs

including the delivery of the underpinning technical infrastructure and applications to support the health and corporate directorates across NHSGGC to agreed KPI’s and SLA’s. In addition, Information security and compliance. Key aspects of the Architecture Services Account Manager role include: Leadership and management of teams involved in assessing ...

used by the Systems Operations section. To assist with D&Is Problem Management function: o Ensure problems are dealt with appropriately and within Service Level Agreement timescales. o Review metrics for trends which may indicate emergent problems. o Produce recommendations as required. o Produce regular reports for the Systems Manager ...

Oracle), including basic querying and performance awareness. Scripting experience (PowerShell, APIs, Python preferred) for automation, reporting, and operational improvements. Demonstrable experience working in SLA/KPI-driven support models, with strong customer-facing and stakeholder management skills. Familiarity with ITIL-based processes; ITIL Foundation/ITIL 4 certification preferred. Bachelor ...

benefits realisation to closure Desirable Managing Successful Programmes (MSP) Practitioner or equivalent programme management certification Advanced commercial/procurement training (e.g., contract management, SoW, SLA basics in NHS context) Thorough understanding of the NHS Information Governance environment Expert knowledge of PAS/EPR'S and other hospital/health-based ...

Directory and access management. Sound understanding of networking principles. Excellent diagnostic, troubleshooting and problem-resolution skills. Experience of incident, problem and change management within SLA-driven services. Clear communication, documentation and stakeholder-management skills. #J-18808-Ljbffr ...

experience). 2+ years of combined experience in application/production support, cloud operations, and/or software DevOps engineering in a high‐availability SLA environment. Demonstrated experience working as a contributor on a software engineering or platform team. Technical Skills – Required Strong proficiency with Linux and Unix environments; working ...

Fujitsu and Customer standards for all areas of work undertaken, attend Customer and Fujitsu sites when required to ensure deliverables are completed within target SLA’s and KPI’s (i.e. document reviews/system installation). As lead you will be responsible for raising any risks, issues that may impact ...

Linux workloads, with the ability to govern standards and technical gates. A track record of operating production, multi-tenant SaaS at scale, including SLA/SLO ownership, major-incident command, root-cause analysis, disaster recovery and service improvement. Willingness and ability to participate personally in the out-of-hours ...

high levels of client satisfaction. Ability to work in a team, and to collaborate effectively with other team members and stakeholders. Strong knowledge of SLA tracking and management. Willingness to continuously learn and stay updated with the latest trends and developments in the tech services industry. Interested in hearing more ...

spanning onshore/offshore teams, and comfortable working within an international or dual-reporting organisational structure Governance & risk: Strong track record of KPI/SLA governance, risk and change management on contracts with service credits or similar commercial exposure, including safe delivery of national-scale government programmes. Stakeholder management: Excellent ...

product, usability and troubleshooting guidance • Escalate more complex issues to Engineering/Product teams • Create and maintain knowledge base and user documentation • Work to SLA and KPI targets • Help improve support processes and the overall customer experience What we’re looking for: • 2+ years’ experience in application support or technical ...

problem-solving capabilities. Ability to independently manage complex technical assignments. Excellent verbal and written communication skills. Experience supporting mission-critical production environments with stringent SLA requirements. Desired QualificationsExperience with ACF2 Security Administration. Knowledge of GDPS (Geographically Dispersed Parallel Sysplex) environments. Working knowledge of: AssemblerREXXOMEGAMONRMFSMFSASExperience with automation and operational tooling ...

problem-solving capabilities. Ability to independently manage complex technical assignments. Excellent verbal and written communication skills. Experience supporting mission-critical production environments with stringent SLA requirements. Desired Qualifications Experience with ACF2 Security Administration. Knowledge of GDPS (Geographically Dispersed Parallel Sysplex) environments. Working knowledge of: REXX OMEGAMON RMF SMF SAS Experience ...

devices, cloud platforms, and enterprise applications. You will be the main contact for IT requests and escalation of complex issues, ensuring service quality and SLA adherence. The role covers Windows 11, Microsoft 365, AD/Entra ID, Azure, and ERP systems. You will work with stakeholders, vendors ...

strengthen Shared Service's security posture Deputise for the Service Desk Manager during high workload or absence periods Lead cyber service operations focused on SLA attainment, incident response, and resolution quality Oversee daily workflow distribution and prioritise emerging threats and investigative escalations Ensure complex or unresolved cybersecurity issues are escalated ...

. Provide feedback to Engineering teams on how to better enhance our products for Duck Creek customers. Review monthly metrics reports with Customers including SLA targets and actuals, volumetric performance data, major issues and outages. Perform all other duties and activities as required. Act in accordance with ...

root cause analysis for recurring incidents and produce incident reports Complete regular MDM compliance reviews and coordinate remediation activity Support service reviews using SLA and KPI data to identify opportunities for improvement You'll work closely with engineers, service management teams, account stakeholders and third-party suppliers to ensure users ...

years in a Technical Analyst, Systems Analyst, or similar Service Desk role. Experience working as part of a fast‐paced service desk, consistently meeting SLA’s and time‐based deadlines. Proven ability to write clear and detailed technical records (ticket logs, project notes, technical documentation, recommendations etc.). Technical proficiency ...

base Taking ownership of tickets from logging through to resolution, keeping users informed throughout Triaging, categorising and prioritising tickets based on impact, urgency and SLA requirements Investigating and resolving desktop, Microsoft 365, connectivity, access and device related issues Applying a logical, structured troubleshooting approach and escalating appropriately when needed Identifying ...

Team Leader also deputises for theService DeskManager during high workload or absence periods. Operational Oversight & Incident Coordination Lead cyber service operations with focus on SLA attainment, incident response, and resolution quality Team Leadership & Development LinemanageCyber Analysts, settingobjectivesand supporting individual development plans Model desired behaviours that promote collaboration, precision, and accountability ...

Entra ID and Intune Networks and Infrastructure: Troubleshoot wired and wireless networks, servers where applicable, printers, backups and filtering or safeguarding technology Ticket and SLA Management: Log, own and progress tickets with accurate notes, time entries and customer updates Customer Relationships: Act as a key IT contact for allocated schools ...

driven solutions to reduce manual intervention, accelerate incident resolution, and enhance operational efficiency. Experience managing strategic vendor relationships and third-party service providers, including SLA negotiation, performance governance, and holding vendors accountable to deliver against operational and contractual commitments. Excellent coaching, feedback, and talent development skills, with experience building ...

driven solutions to reduce manual intervention, accelerate incident resolution, and enhance operational efficiency. Experience managing strategic vendor relationships and third-party service providers, including SLA negotiation, performance governance, and holding vendors accountable to deliver against operational and contractual commitments. Excellent coaching, feedback, and talent development skills, with experience building ...

deliver change governance, including impact assessments, stakeholder sign-off, and change readiness. Strong documentation skills across process maps (L1-L4), SOPs, RACIs, KPI/SLA frameworks, and training materials. Proven ability to influence and align senior stakeholders without direct authority, with a track record of embedding process standards and driving ...

patch-related issues and routing/connectivity incidents. Produce patch compliance reports and present to network management and security teams. Drive patching SLA adherence: Critical vulnerabilities within 72 hours, High within 14 days. TECHNICAL SKILLS & KNOWLEDGE Expert-level CLI skills: Cisco IOS/IOS-XE/NX-OS, Juniper JunOS ...