226 to 250 of 672 Permanent SLA Jobs

Assisting in recommending service and process improvements to ensure effective handling and correction of defects in the client’s environments Accountable for resolving incidents and fulfilling Service Requests within SLA targets, which are assigned to themselves, or ensuring they are moved to the correct resolver team Escalating service incidents to a higher severity when appropriate to ensure the on-going More ❯

from the UK, India, and South Africa locations. What youll do Manage customers security p atch ing and s oftware d eployment requirement according to the agreed contract and SLA 1st point of contact for escalation of Patch related incident and problems Incidents and Problems are owned and managed through to resolution Undertake root cause analysis with technical teams where More ❯

readiness on complex accounts which may include multi-national or global accounts or key customers Interprets data provided by the customer to help drive effective business decisions Ensures customer SLA's/KPIs and quality standards are met Ensures territory/vertical readiness for new product and offer launches Delivers service reference customer case studies to distinguish company services and More ❯

readiness on complex accounts which may include multi-national or global accounts or key customers Interprets data provided by the customer to help drive effective business decisions Ensures customer SLA's/KPIs and quality standards are met Ensures territory/vertical readiness for new product and offer launches Delivers service reference customer case studies to distinguish company services and More ❯

readiness on complex accounts which may include multi-national or global accounts or key customers Interprets data provided by the customer to help drive effective business decisions Ensures customer SLA's/KPIs and quality standards are met Ensures territory/vertical readiness for new product and offer launches Delivers service reference customer case studies to distinguish company services and More ❯

readiness on complex accounts which may include multi-national or global accounts or key customers Interprets data provided by the customer to help drive effective business decisions Ensures customer SLA's/KPIs and quality standards are met Ensures territory/vertical readiness for new product and offer launches Delivers service reference customer case studies to distinguish company services and More ❯

manage and own technically complex Incidents and Request through to resolution when required. Manage the team to ensure Incidents and Requests are picked up, triaged effectively and resolved within SLA to a high standard, setting a benchmark for best-in-class technical resolution. Collaboration Engaging vendors and 3rd parties at senior technical levels to ensure Incidents are triaged and managed More ❯

manage and own technically complex Incidents and Request through to resolution when required. Manage the team to ensure Incidents and Requests are picked up, triaged effectively and resolved within SLA to a high standard, setting a benchmark for best-in-class technical resolution. Collaboration Engaging vendors and 3rd parties at senior technical levels to ensure Incidents are triaged and managed More ❯

platforms. REQUIREMENTS 3 - 5 years of experience supporting end users and upper management on Windows and Microsoft Office Suite. 3+ years working with third party service suppliers - should include SLA and service definition functions. Experience working with remote and travel users - plans and assists with issues that come up. Subject Matter Expert in supporting and troubleshooting Windows 11, Windows More ❯

platforms. REQUIREMENTS 3 - 5 years of experience supporting end users and upper management on Windows and Microsoft Office Suite. 3+ years working with third party service suppliers - should include SLA and service definition functions. Experience working with remote and travel users - plans and assists with issues that come up. Subject Matter Expert in supporting and troubleshooting Windows 11, Windows More ❯

resolution. Proactively engage with all members of the System Management Team to support a continuous improvement program for TPCMS and the service provided with the customer. Ensure all Service Level Agreement targets are exceeded. Support the transition of the TPCMS service to other parties by aiding the development and training needs of candidates. Who you are: This role would be More ❯

load balancing, intrusion detection and prevention, setting up remote access and site-to-site VPNs. Strong practical experience of following ITIL processes in a 24x7 operations environment with tight SLA and security compliance requirements. Practical experience with the majority of: Cisco Nexus 7000/9000 series, NX-OS, IOS, VDC, VPC, HSRP, STP, NTP, logging, port channels, layer 3 switching More ❯

training, and threat updates Maintain a security risk management framework using IMP and audit data Issue regular and remedial security threat bulletins Collaborate with the SSA team to meet SLA targets for fraud investigations What’s in it for you? A generous base salary (pro-rata for part time), and great flexibility with your working schedule, we offer training, development More ❯

driven campaigns. Key requirements: Experience managing Jira Service Desk or similar IT/service management platforms. Ability to monitor and manage service requests , ensuring timely resolution. Strong understanding of SLA adherence and response time management , with clear communication of ticket status. Technical skills : Basic to intermediate SQL querying to maintain and compare marketing platform data against databases. Python knowledge is More ❯

driven campaigns. Key requirements: Experience managing Jira Service Desk or similar IT/service management platforms. Ability to monitor and manage service requests , ensuring timely resolution. Strong understanding of SLA adherence and response time management , with clear communication of ticket status. Technical skills : Basic to intermediate SQL querying to maintain and compare marketing platform data against databases. Python knowledge is More ❯

driven campaigns. Key requirements: Experience managing Jira Service Desk or similar IT/service management platforms. Ability to monitor and manage service requests , ensuring timely resolution. Strong understanding of SLA adherence and response time management , with clear communication of ticket status. Technical skills : Basic to intermediate SQL querying to maintain and compare marketing platform data against databases. Python knowledge is More ❯

driven campaigns. Key requirements: Experience managing Jira Service Desk or similar IT/service management platforms. Ability to monitor and manage service requests , ensuring timely resolution. Strong understanding of SLA adherence and response time management , with clear communication of ticket status. Technical skills : Basic to intermediate SQL querying to maintain and compare marketing platform data against databases. Python knowledge is More ❯

driven campaigns. Key requirements: Experience managing Jira Service Desk or similar IT/service management platforms. Ability to monitor and manage service requests , ensuring timely resolution. Strong understanding of SLA adherence and response time management , with clear communication of ticket status. Technical skills : Basic to intermediate SQL querying to maintain and compare marketing platform data against databases. Python knowledge is More ❯

driven campaigns. Key requirements: Experience managing Jira Service Desk or similar IT/service management platforms. Ability to monitor and manage service requests , ensuring timely resolution. Strong understanding of SLA adherence and response time management , with clear communication of ticket status. Technical skills : Basic to intermediate SQL querying to maintain and compare marketing platform data against databases. Python knowledge is More ❯

driven campaigns. Key requirements: Experience managing Jira Service Desk or similar IT/service management platforms. Ability to monitor and manage service requests , ensuring timely resolution. Strong understanding of SLA adherence and response time management , with clear communication of ticket status. Technical skills : Basic to intermediate SQL querying to maintain and compare marketing platform data against databases. Python knowledge is More ❯

requests and supporting compliance, youll play a key role in keeping our customers environments running smoothly. What youll do Manage and resolve network incidents and service calls to meet SLA targets Increase First Time Fix rates and reduce escalations Monitor call queues and follow up with specialist teams Support technical escalations and assist team members Ensure accurate documentation and incident More ❯

requests and supporting compliance, youll play a key role in keeping our customers environments running smoothly. What youll do Manage and resolve network incidents and service calls to meet SLA targets Increase First Time Fix rates and reduce escalations Monitor call queues and follow up with specialist teams Support technical escalations and assist team members Ensure accurate documentation and incident More ❯

requests for service Assisting your team members in the on-time closure of any outstanding customer cases as needed. Continuous management and upkeep of Customer. Meet or exceed the SLA’s, Case Quality and Customer Satisfaction (CSAT) score per the company standards. Collaborate with customers and ServiceMax functional teams to integrate, implement software updates, change requests and application support activities. More ❯

SC clearance. Desirable certifications: NRSWA, EUSR, IOSH, Emergency First Aid, DC/AC Competency Key Responsibilities: Provide first-line field support (24x7, on-call rota) and routine maintenance within SLA targets Carry out installation and commissioning of telecom network equipment Complete project documentation and communicate progress with the service desk Ensure health & safety and quality compliance across all on-site More ❯

on application security, licensing, upgrades, backups, and disaster recovery. Ensure support requests are handled efficiently and in line with service standards. Manage relationships with third-party suppliers to ensure SLA compliance. Skills & Experience Experience supporting Oracle E-business Suite financials Proven experience in 2nd and 3rd line Applications Support Team leadership experience ITIL Foundation qualification (or equivalent) preferred Strong communication More ❯