226 to 250 of 738 Permanent SLA Jobs

holder could be required to carry out reasonable management requests as and when required. The role requires the post holder to operate in a SLA environment which at times can lead to pressure and considerable expectations; this will therefore require the ability to undertake analysis, assessment and effective judgement ...

site inspections and audits across the designated area. Maintain regular engagement with on‐site management teams, attend relevant meetings, and implement agreed actions within SLA timelines. Lead and manage formal disciplinary processes as required, including investigations, grievances, hearings, and tribunals. Continuously monitor health and safety risks, taking swift and appropriate ...

expense tracking. Act as the escalation point for account invoice reviews, TOIL validation, and client asset management. Provide strategic, visual, client‐ready reporting on SLA/KPI adherence, social value commitments, and commercial performance to stakeholders up to the C‐Suite level. Manage team capacity, work plans, and schedules across ...

performance, improvements, and next steps Manage open quotes, back orders, renewals, and inventory through structured, scheduled engagement Build and deliver regular customer reporting and SLA tracking Support customer onboarding, including ServiceTrack onboarding Act as the first point of operational escalation for customer issues Manage catalogue ownership, software and managed service ...

event of an emergency, which may require temporary Shift working.* Ensure the team and Specialist Vendors comply with the contractual service level agreements (SLA’s).* Key operator of the Corrigo CMMS system, ensuring that MEP PPM, Reactive and Corrective Work Orders/Tasks are accurately completed within SLA. Monitoring ...

Collaborate with IT to scope and build daily operational reporting tools and distribute daily performance reports across internal and external teams. Build and maintain SLA and KPI reports for both clients and internal teams. Develop peak planning documents for multiple fulfilment sites. Interpret customer forecasts to align resource planning. Identify ...

well as possess the ability to liaise with stakeholders at all levels of seniority, including the customer. Adherence to resolving issues and problems within SLA levels and ensuring KPIs are met is also required. Essential Requirement Software Defined Networking experience with VMWare NSX. You will; Have a thorough and demonstrable ...

London. You will lead a cross-functional team of ~36 resources spanning development, testing, DBA, Scrum Master, and production support, ensuring KPI/SLA performance and governance excellence. The role requires deep ITIL knowledge, strong stakeholder management, and a track record in continuous improvement and service reporting. #J-18808-Ljbffr ...

ability to interpret complex technical issues in simple business terms for merchants and non-technical stakeholders. Able to manage a live workload against SLA countdowns in a fast-paced environment while maintaining high service standards. Proficiency in using customer service software (e.g. Zendesk, Salesforce) and CRM tools. Proven ability ...

demand. Facilitate onboarding of new team members and manage knowledge transfer during work package transitions. Provide regular reporting to client covering delivery status, risks, SLA performance, and improvement actions. Ensure all working practices comply with client Ways of Working standards and Technology Code of Practice. ESSENTIAL SKILLS & EXPERIENCE Demonstrable experience ...

solutions, ensuring that we uphold data subject rights for our customers Experience introducing a data governance & observability stack enabling rich data lineage, data contracts, SLA/SLO, tagging and data quality monitoring capabilities both on our own platform but also for data owners Proven experience designing, building, and scaling data ...

computer room air handlers, building monitoring systems, etc. - Perform root cause analysis of equipment failures, and troubleshooting of facility within internal Service Level Agreements (SLA). - Provide training and guidance to Engineering Operations Technicians and responsible for working with Facility Manager (FM) to set team culture. - Create and deploy ...

team culture. Conduct regular performance reviews and coaching sessions. Service Desk Management Oversee daily Service Desk operations. Ensure tickets are managed effectively and within SLA targets. Monitor queues, workloads and escalation paths. Coordinate responses to high-priority incidents. Maintain excellent documentation and ticket quality standards. Customer Service & Escalations ...

designing and developing the CMDB application itself, automating data collection and integration across multiple sources, and delivering operational and executive dashboards with KPI/SLA reporting to improve service quality, governance, and operational efficiency across a multi-supplier delivery environment. Key skills and Experience required 3+ years' application development experience ...

update incidents and service requests through ServiceNow . Liaise closely with the Support Desk and Support Desk Manager to prioritise and coordinate work. Monitor SLA performance and ensure timely resolution of incidents. Produce reports and updates on work progress, engineer performance, and outstanding issues. Identify opportunities to improve scheduling efficiency ...

consents, routine customer correspondence, and other customer-related documentation using approved templates, playbook positions, and lawyer guidance.Support Legal Leasing review of root cause analyses, SLA events, and related operational incident materials where customer contractual obligations or contractual remedies may be implicated.Support Legal Leasing in providing practical contract interpretation and guidance ...

with health and safety/environmental requirements, including RAMS, permits, and site access processes General Ensure adherence to established processes, standards, compliance requirements and SLA’s Contribute to Service revenue, utilisation, and customer satisfaction targets/KPIs Maintain and develop technical knowledge of FANUC core products, applications, and related technologies ...

support experience in production environments. Strong experience supporting CyberArk Vault, CPM, PSM, and PVWA. Proven experience resolving complex L3/L4 incidents within SLA-driven environments. Experience working within managed services, enterprise support, or operational security functions. Strong PowerShell scripting skills for troubleshooting, automation, and remediation. Good understanding of Identity ...

working knowledge of Windows and macOS in managed settingsExperience supporting endpoint hardware, peripherals, collaboration tools, and workplace technologyConfidence working with ITSM tools, ticket discipline, SLA-driven delivery, and clear case ownershipUnderstanding of JML processes, access governance, and controlled execution of user changesGood understanding of ITIL-aligned incident, request, and problem ...

impact within a growing technology business, this is an opportunity where you can truly make your mark. Leading, mentoring, and developing existing team Driving SLA performance, customer satisfaction, and first-contact resolution Managing technical escalations for key enterprise customers Implementing support processes, workflows, and troubleshooting frameworks Analysing support trends ...

macOS environments in managed enterprise settings. Experience supporting endpoint hardware, collaboration tools, peripherals, and workplace technology services. Familiarity with ITSM tooling, case ownership, SLA-driven delivery, and structured ticket discipline. Understanding of joiner, mover, leaver processes, access governance, and controlled execution of user changes. Good understanding of ITIL-aligned incident ...

governance. Lead a high-performing global production services organization with strong talent development, accountability, and consistent execution across regions. Drive improvements in availability, resiliency, SLA performance, incident reduction, and time to restore service for critical platforms. To be successful in this role, were seeking the following: Bachelors degree in computer ...

governance. Lead a high-performing global production services organization with strong talent development, accountability, and consistent execution across regions. Drive improvements in availability, resiliency, SLA performance, incident reduction, and time to restore service for critical platforms. To be successful in this role, were seeking the following: Bachelors degree in computer ...

with their incident progress either by phone or by using ConnectWise Manage (Our service desk ITSM application) in a timely manner in alignment with SLA's Provide your knowledge to troubleshoot and identify technical issues raised by our monitoring platform or by customer engagement. Continuing to either resolve or provide ...

enhancements, releases, and regulatory updates. Drive finance process improvement and standardisation initiatives. Manage and prioritise workloads across the AMS support function. Monitor and improve SLA and KPI performance, ensuring service excellence Stakeholder Engagement Serve as a trusted adviser to senior finance leaders, programme teams, and business stakeholders. Facilitate workshops ...