226 to 250 of 331 Permanent SLA Jobs

defect resolution, unit testing and production bug fixes. Collaborate with Product Owners, cross platform teams and third party vendors on requirements, story creation and SLA compliance. Provide technical guidance, code reviews and mentoring to junior developers where required. Extensive hands on Oracle Xstore POS experience across multiple versions ...

Create meaningful reporting & executive insight Deliver clear, actionable reporting for both: Technical teams (operational prioritisation) Senior stakeholders (strategic risk visibility) Track key metrics including SLA adherence, vulnerability ageing, exposure trends, and coverage Provide regular updates to senior leadership and risk committees Lead tooling and data integration Own the coordination ...

Cisco routers and switches Fortinet Fortigate firewalls (FortiManager/FortiAnalyzer) WAN, LAN, VPN and satellite network environments BGP, OSPF, IPSEC, QoS and IP SLA VoIP networking environments Linux-based systems Additional technologies that may be encountered include MPLS, 802.1x, multicast, containerisation and automation tools. What We ́ll Expect: Experience designing ...

Translate business priorities into operational action Provide clear feedback on risks, capacity, and performance 5. KPI & Performance Management Own and drive service KPIs, including: SLA performance Ticket ageing and backlog Escalation rates and repeat issues KPIs are used to improve outcomes, not just produce reports. 6. Process & Structure Improvement Continuously ...

Service Manager, you will be one of four other service managers who oversee the day-to-day delivery of support services, ensuring KPI and SLA targets are achieved while managing escalations, reporting, and service improvements. The role also includes line management responsibilities, supporting and developing a team of Support Desk ...

working hours as required. DEVELOPMENT GOALS • Enhanced training and certification • Career progression. AREAS OF MEASUREMENT • KPI - Cost per Call. • KPI - 1st Time fix • KPI - SLA achievement for tasks. ...

appropriate to ensure knowledge base is maintained. To ensure all break-fix activities are carried out under the contracted terms and within the agreed SLA’s. To arrange all preventative maintenance activities and produce via proAV helpdesk the appropriate reports detailing works carried out and any key activities/concerns ...

respective P&L owners Service Level Agreements (SLAs): Architect the performance metrics (e.g., call answering times, quote accuracy, renewal rates) that define and meet SLA requirements. 3. Risk & Governance Product Governance: Coordinate the "fair value" assessments for each new partnership, ensuring the product meets the needs of the target audience ...

communicate effectively with both technical and non-technical individuals Respond to requests and inquiries from users within the pre-determined timeframe of our service level agreement Must be a proactive self-starter, motivated, innovative, capable of providing technical solutions Flexible and able to meet tight deadlines while working under pressure ...

operating model, and self-serve infrastructure Partner Experience & Operations • Drive partner NPS from current levels to +20 across all segments • Hold the organisation to SLA standards, inbound case hygiene disciplines, and handover rigour • Collaborate with Marketing on MDF allocation, co-sell programmes, and partner demand generation • Work cross-functionally with ...

that support multiple products and regions. Drive measurable outcomes: define and instrument KPIs (e.g., time‐to‐onboard, straight‐through processing, drop‐off, exception rates, SLA adherence, rework/defects) and iterate based on data. Align stakeholders: manage communication and interlocks across Product, Technology, Operations, and Risk/Compliance to ensure ...

Site surveys Signal troubleshooting Authentication protocols Installation planning Experience with: VLANs VoIP systems Internet connectivity (ADSL, leased lines, etc.) Helpdesk/ticketing systems and SLA environments Rack installations, comms rooms, and structured cabling If you would like to be considered for this position then please contact Tom Rayner on (phone ...

discovery through scaled deployment, including requirements definition, prioritisation, and executive stakeholder alignment Define and govern contractual relationships with telematics vendors, including leading commercial negotiations, SLA frameworks, performance accountability structures, and contract renewals Establish and maintain vendor governance mechanisms to ensure delivery against contractual commitments, data quality standards, and operational KPIs ...

their business growth strategy, before negotiating and agreeing a Search & Staffing Partnership under our EDGE or CATALYST solutions. By offering hiring process analysis, agreeing SLA’s and assisting with employer branding techniques as part EDGE or CATALYST; we embed ourselves within our Partners, working alongside hiring teams & TA departments ...

within agreed SLAs, coordinating the engineering team, and ensuring smooth operational execution. Key Responsibilities: Monitor the ServiceNow platform and ensure tasks are completed within SLA timeframes. Schedule work for engineers and allocate resources efficiently. Arrange travel and accommodation for engineers as required. Prepare monthly costing sheets ready for billing. Manage ...

commercial stakeholders to deliver reporting, insights and performance analysis across a complex logistics network. You’ll own dashboards and reporting packs, investigate delivery and SLA performance issues, identify root causes and turn data into clear commercial recommendations. The role combines structured reporting with ad hoc analysis and requires someone confident ...

modelling (3NF, dimensional modelling, star/snowflake schemas, data vault concepts) Experience designing and operating ELT/ETL pipelines Familiarity with data quality frameworks, SLA monitoring and lineage tracking Experience with Snowflake and dbt Proficiency with AWS Experience with version control, CI/CD and testing Comfortable working in Agile ...

pricing and negotiation strategies that balance growth, margin, and long‐term value. Assess non‐standard deal constructs (ramps, free periods, opt‐outs, minimum commitments, SLA exposure) and recommend practical alternatives. Support large or material opportunities through formal deal review and executive approval processes. Commercial Advisory to Sales ...

positions, fallback clauses, escalation triggers Legal point of contact for the GTM team Triage and turn around RFP/security/legal questionnaires within SLA, working with Security, Finance, and Product as needed Pre-clear known customer paper and common redlines ahead of quarter-end to compress deal times Vendor ...

Why join this team About UNFCU United Nations Federal Credit Union (UNFCU) provides global banking for global citizens. Since 1947, we have been the leading financial cooperative for the UN community, serving more than 240 ...

Microsoft 365, Entra ID, and Intune administration Assist with onsite support visits and project work when required Maintain and update knowledge base documentation Ensure SLA targets and service quality standards are met Identify and escalate potential security incidents Technical Environment Windows Desktop & Windows Server Microsoft 365 Microsoft Entra ID Microsoft … experience in IT Service Desk/IT Support role Strong Microsoft 365 support experience Experience with device troubleshooting and endpoint support Confident working within SLA-driven ticketing environments Strong communication and customer service skills Logical, structured troubleshooting approach Comfortable working independently in a remote environment Motivated to build a long ...

Service Manager, you will be one of four other service managers who oversee the day-to-day delivery of support services, ensuring KPI and SLA targets are achieved while managing escalations, reporting, and service improvements. The role also includes... LFWQ1_UKTJ ...

Service Manager, you will be one of four other service managers who oversee the day-to-day delivery of support services, ensuring KPI and SLA targets are achieved while managing escalations, reporting, and service improvements click apply for full job details ...

Service Manager, you will be one of four other service managers who oversee the day-to-day delivery of support services, ensuring KPI and SLA targets are achieved while managing escalations, reporting, and xkybehq service improvements. The role also includes Please click on the apply button to read the full ...

necessary. Carrying out the analysis of SERCs data holdings and identifying gaps at least annually in order to inform the following years activities. Undertaking SLA deliverables regarding data extracts in a timely and accurate manner as required by each Service Level Agreement. Providing technical input to the development of SERC ...