276 to 300 of 738 Permanent SLA Jobs

alerts and automated system monitoring Ensure that all systems and services are proactively maintained, monitored and supported to ensure that we are meeting set SLA's Monitor the Service Desk email inbox to respond to support calls logged via email Answer telephone and complete support issues from initial contact ...

ensuring world-class service and timely issue resolution. You will work with the Service & Reliability function to prioritise problems, oversee production activities, and drive SLA improvements, leveraging MS Office and JIRA Service Management. #J-18808-Ljbffr ...

Sword Group is seeking a Service Delivery Manager to shape and lead service delivery, ensuring efficiency and KPI/SLA alignment. You will support growth and strengthen customer relations across geographies, while maturing service management practices with an ITIL framework. The role offers opportunity to influence processes, manage diverse teams ...

Client Service Delivery to oversee end-to-end infrastructure and cloud service delivery. You will lead cross-functional teams, drive improvements, and ensure SLA-driven performance with a focus on AI-enabled operations. The role emphasizes stakeholder management, governance, and data-driven automation using Dynatrace, ServiceNow, Datadog, and Splunk ...

stakeholder management and continuous improvement . Key responsibilities include: IAM Service Design and Target Operating Model Leading transition, knowledge transfer and shadowing KPI/SLA management and reporting Stakeholder, risk and issue management Driving continuous service improvement What we're looking for Strong IAM Service Leadership experience in a hybrid ...

communications and request status. Review, prioritize, and respond to service scope requests promptly. Triage and elevate requests to relevant stakeholders per policy and SLA Preparing Contracts & Documents: Generate and update service scoping documents, maintaining current and accurate records of all relevant documents Ensure completed workflows are met: Particularly reviewing case ...

mission to provide exceptional 24/7 support across all channels. You will manage and mentor our Service Desk team, ensuring team success, SLA adherence, and customer satisfaction. Drive continuous improvement by implementing ITIL best practices and leveraging customer feedback to enhance our services. Your leadership will be pivotal ...

highly organised and able to prioritise your workload, balancing multiple demands whilst maintaining service quality. You will have proven experience in managing SLA's and KPI's to ensure consistent, high quality service delivery. Additionally, you will have the willingness to continue learning and developing to succeed in this role. ...

service delivery for a strategic global customer. Maintain accountability for service performance, stability and customer satisfaction. Lead monthly, quarterly and executive governance reviews. Manage SLA and KPI performance and proactively identify service risks and improvement opportunities. Lead critical incident and escalation management activities. Drive continual service improvement initiatives. Strategic Client ...

call with reduced hours Monday - Friday Youll support customers from issue receipt to resolution, allocate work, and assist engineers to ensure timely updates and SLA compliance. Key tasks include monitoring systems, managing tickets in Field Service Lightning, updating customers, prioritising faults, coordinating engineers and spares, tracking tasks, completing maintenance, reporting ...

technical delivery across the Studio Tour. Manage departmental budget, reporting (including downtime and P&L), and supplier relationships, ensuring strong cost control and SLA performance. Qualifications and Experience Previous Management experience leading a Technical Services team within the tourism, leisure or heritage industry, ideally within fast moving Visitor Attractions ...

Salesforce Administrator you will be responsible for providing operational and technical support to AspireCRM’s customer base and their respective Salesforce implementations, within defined SLA periods. You will take complete ownership of all investigating, analysing, planning and implementation of support requests including bug fixes, queries and small scale development requests. ...

definition and development of Espria's Security Services portfolio: MDR, SIEM, Identity, Compliance, and AI SOC Help productise security services with clearly defined scope, SLA, and pricing aligned to the standard service catalogue Contribute to the security attach strategy, ensuring security services are embedded across platform bundles Assist in developing ...

keywords Customer Service Experience Technical Triage AI Tool Utilization Strong Communication Skills Problem Solving Hard Skills Incident Response Ticketing Management CRM Navigation Data Integrity SLA Adherence Soft Skills Composure Under Pressure Creative Problem Solving Effective Written Communication Collaboration Industry Keywords Healthcare Productivity Customer Success Go-To-Market (GTM) Clinical Excellence ...

FAMIS CAFM System. To ensure all Critical Service processes are developed in a common approach and meet client requirements or appropriate Service Level Agreements (SLA), as per the contractual obligations. Cover for the TD when required, for all technical activities, main interface with the site client teams. (Development of relationship ...

needed. The roles primary function is to manage preventative maintenance and project delivery through on-site surveys, client engagement, auditing service partners, and attending SLA and operational review meetings. You will act as a key customer interface, ensuring high standards of service delivery for high-profile customers, while identifying opportunities ...

Concept CAFM System.To ensure all Critical Service processes are developed in a common approach and meet client requirements or appropriate Service Level Agreements (SLA), as per the contractual obligations.Cover for the TSM when required, for all technical activities, main interface with the site client teams. (Development of relationship with ...

functionality. Ensure a high level of customer satisfaction through professional, courteous communication. Apply strong product knowledge to assist customers effectively. Where required, own SLA and KPI compliance monitoring for customer contracts, tracking performance against the targets and thresholds set out in the relevant contract schedules. Assess the nature and urgency ...

Accountabilities & Responsibilities You will be responsible for: Queue Management – day-to-day management of the security incident/service request queue in alignment with SLA, identifying recurring issues, inefficiencies and opportunities for process improvement. Security Incident Response & Digital Investigations – Providing timely analyst services to aid the technical investigation of security ...

management reviews, stakeholder updates • Leading on best practice and processes for owned platforms • Reviewing new bids or projects that impact DNS or RADIUS • Drive SLA/KPIs and performance reliability objectives across DNS & AAA estates## **Who you are**Core competencies, knowledge and experience :• 5+ Years of hands on experience ...

exceptional service and continuous improvement. Contribute and Work closely with the tech/engineering teams to ensure all customer support tickets are resolved within SLA’s and that customers and success colleagues are kept informed of progress and post incident reports. Develop and maintain relationships with external partners and vendors ...

parts of the business. Assist in creating business plans Visiting customer sites for meetings/presentations to promote Microsoft offerings Monitor progress against customer SLA’s to ensure customer service levels are achieved Record activities on CRM Maintain & develop technical skills/Certifications as required Is this the role ...

Expertise: Strong understanding of material flow, inventory accuracy, reconciliation, and audit requirements.3PL/Vendor Oversight: Demonstrated experience managing third-party logistics providers and ensuring SLA/governance adherence. Analytical Skills: Ability to interpret inventory data, highlight trends, and drive improvements across material deployment and accuracy. Risk & Issue Management: Skilled ...

escalation protocols, and acting as the first point of escalation for the operational team Reporting operational performance to the IT Director: queue metrics, SLA adherence, volume trends and team capacity Owning helpdesk queue management, making sure tickets are triaged, routed and resolved within agreed timeframes Owning asset management, user lifecycle ...

call engineers, engage leadership or vendors, notify compliance, or execute rollback/failover/service-degradation procedures. Send initial stakeholder notifications within the SLA and maintain a consistent cadence: technical details for engineering; business impact for leadership. Coordinate with Compliance and Regulatory teams for impact notifications and initiate customer-facing ...