your workload. This position will work directly with clients' contracted Data Center Technicians and Senior Data Center Technicians who are responsible for all hardware break fix activities, to ensure SLA's and KPI's are met. This position will also work with client full time engineers as points of escalation. Responsibilities: Primary Responsibilities will include: Perform basic hardware diagnostic and More ❯
position will work directly with the client's contracted Associate Data Center Technicians and Senior Data Center Technicians who are responsible for all hardware break fix activities, to ensure SLA's and KPI's are met. This position will also work with full time engineers as points of escalation. Responsibilities: Perform basic hardware diagnostic and troubleshooting of servers. Escalating complex More ❯
optimal outcomes. Develop value propositions that resonate with customers and drive business results. Negotiate contract terms, identify upsell and cross-sell opportunities, and close renewals independently. Manage dispute and SLA outcomes. Collaborate with sales account executives to align on customer goals and expansion opportunities. Cross Functional Leadership: Coordinate cross-functional teams to deliver on customer outcomes without direct authority, ensuring More ❯
Certification Proven experience supporting and configuring core ERP modules in a production environment. Strong understanding of finance, procurement, inventory, or manufacturing processes. Experience working with ticketing systems and SLA-driven environments. Experience with requirements gathering, functional documentation, and UAT. Familiarity with extensions, integrations, and Power Platform is a plus. Desirable : Continia Expense Management, Continia Document Capture Jet Reports For further More ❯
Birmingham, England, United Kingdom Hybrid / WFH Options
Network IT Recruitment Limited
and replication operations. Resolve database performance and data-related issues. Collaborate with SAP and IT teams to ensure smooth operations and issue resolution. Deliver infrastructure services in line with SLA and compliance targets. Ensure adherence to ITIL processes and security standards. Produce and maintain technical documentation and non-technical summaries. Experience Requirements Minimum 3 years’ experience as a SAP HANA More ❯
automated testing, vulnerability scanning, and environment promotion workflows. Drive the definition and implementation of observability standards - Prometheus, Grafana, Loki/ELK, Jaeger, Sentry - enabling end-to-end visibility and SLA tracking. Define scalability and reliability patterns (KEDA, HPA, circuit breakers, bulkheads, caching tiers) and ensure resilience of critical sportsbook operations (pricing, bet placement, settlement). Partner with product and delivery More ❯
and resource forecasting. Key Responsibilities: Own the Pre-Sales COR process and pipeline for NGET/NESO Collaborate with business development and delivery leads Coordinate and review CORs, ensuring SLA compliance and sign-offs Align pipeline with strategic priorities and capacity Maintain accurate reporting for PMO and stakeholders Support demand forecasting and delivery planning Ensure smooth handovers to delivery Identify More ❯
IT initiatives to revenue growth, cost savings, and operational efficiency. Program & Operations Excellence: Percentage of major programs delivered on time/in budget/scope, combined with uptime and SLA performance. Strategic Alignment & Innovation: Degree to which the IT roadmap is aligned with business strategy, plus adoption of emerging technologies that modernize the IT landscape. Stakeholder & Customer Satisfaction: Satisfaction scores More ❯
data analysis, spot data trends, perform gap analysis, generate reports, and recommend improvements to current business metric collection process Produce and deliver tracking and reporting for key KPI/SLA's in the business Design key dashboards and scorecards for Senior Leadership and Business Unit (Team Leaders, Training Team, Quality Analysts/Analysts, etc.) Perform ad-hoc data analysis to More ❯
and customer experience. Description Provide day-to-day support for the ERP ecosystem, including NetSuite and related integrations, by managing helpdesk queries, assisting end-users, ensuring timely resolution within SLA guidelines. Act as a business partner to Functional Leads and SMEs, providing analysis, insights, and guidance to identify opportunities for process and system optimisation Support business projects and new enhancements More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
Michael Page Technology
and customer experience. Description Provide day-to-day support for the ERP ecosystem, including NetSuite and related integrations, by managing helpdesk queries, assisting end-users, ensuring timely resolution within SLA guidelines. Act as a business partner to Functional Leads and SMEs, providing analysis, insights, and guidance to identify opportunities for process and system optimisation Support business projects and new enhancements More ❯
Warrington, Cheshire, England, United Kingdom Hybrid / WFH Options
Circle Recruitment
problems and make sure the software is bug-free. Make sure that any fixes we find are thoroughly tested and approved before they're released to customers. Follow the SLA commitments to make sure that fault analysis, diagnosis, and resolution are handled correctly. Code, test, and integrate software in line with the company's Software Development guidelines to make sure More ❯
native development patterns DevOps & SRE Practices Experience implementing CI/CD pipelines and DevOps methodologies Knowledge of infrastructure monitoring (Datadog), log aggregation, and incident management Understanding of SLO/SLA definition and observability best practices Strategic & Business Acumen Ability to align technical initiatives with business objectives and articulate ROI Experience creating technical roadmaps and conducting cost-benefit analyses Track record More ❯
sector. Communicate effectively with others Lead and assists in troubleshooting and resolving functional problems. Should be well versed in Support process & ensures complete ownership Resolve the tickets within the SLA Obtain transition from incumbent vendor Utilize extensive knowledge of HCM technical tools, including HCM Data Loader (HDL), HCM Extract, BI reporting, Fast Formulas, and Recruitment Batch Loader. Effectively discuss complex More ❯
sector. Communicate effectively with others Lead and assists in troubleshooting and resolving functional problems. Should be well versed in Support process & ensures complete ownership Resolve the tickets within the SLA Obtain transition from incumbent vendor Utilize extensive knowledge of HCM technical tools, including HCM Data Loader (HDL), HCM Extract, BI reporting, Fast Formulas, and Recruitment Batch Loader. Effectively discuss complex More ❯
sector. Communicate effectively with others Lead and assists in troubleshooting and resolving functional problems. Should be well versed in Support process & ensures complete ownership Resolve the tickets within the SLA Obtain transition from incumbent vendor Utilize extensive knowledge of HCM technical tools, including HCM Data Loader (HDL), HCM Extract, BI reporting, Fast Formulas, and Recruitment Batch Loader. Effectively discuss complex More ❯
london (city of london), south east england, united kingdom
Infosys
sector. Communicate effectively with others Lead and assists in troubleshooting and resolving functional problems. Should be well versed in Support process & ensures complete ownership Resolve the tickets within the SLA Obtain transition from incumbent vendor Utilize extensive knowledge of HCM technical tools, including HCM Data Loader (HDL), HCM Extract, BI reporting, Fast Formulas, and Recruitment Batch Loader. Effectively discuss complex More ❯
sector. Communicate effectively with others Lead and assists in troubleshooting and resolving functional problems. Should be well versed in Support process & ensures complete ownership Resolve the tickets within the SLA Obtain transition from incumbent vendor Utilize extensive knowledge of HCM technical tools, including HCM Data Loader (HDL), HCM Extract, BI reporting, Fast Formulas, and Recruitment Batch Loader. Effectively discuss complex More ❯
IT initiatives to revenue growth, cost savings, and operational efficiency. Program & Operations Excellence: Percentage of major programs delivered on time/in budget/scope, combined with uptime and SLA performance. Strategic Alignment & Innovation: Degree to which the IT roadmap is aligned with business strategy, plus adoption of emerging technologies that modernize the IT landscape. Stakeholder & Customer Satisfaction: Satisfaction scores More ❯
IT initiatives to revenue growth, cost savings and operational efficiency. Program & Operations Excellence: Percentage of major programs delivered on time/in budget/scope, combined with uptime and SLA performance. Strategic Alignment & Innovation: Degree to which the IT roadmap is aligned with business strategy, plus adoption of emerging technologies that modernize the IT landscape. Stakeholder & Customer Satisfaction: Satisfaction scores More ❯
to inform risk decisions with actionable insights. Provide direct customer support via email and live chat, ensuring clear and professional communication. Collaborate with internal teams on escalated cases, ensuring SLA adherence and contributing to operational improvements. Support senior team members by compiling insights on emerging fraud trends and assisting with relevant reporting. Profil Demonstrate a strong commitment to fraud prevention More ❯
resolve hardware, software, and network-related issues Follow the defined processes for incident and problem management, including proper documentation Escalate unresolved issues to higher-tier engineers in accordance with SLA timeframes Ticket Management Accurately log all issues, requests, and tasks using the service desk ticketing system Track, prioritise, and manage tickets to ensure prompt resolution within SLA guidelines Effectively keep … Where incident is simple, progress the incident through to resolution or until escalation time is reached Take ownership of Service Requests ensuring that they are actioned or escalated within SLA Hardware & Software Support Assist with the installation, configuration, and maintenance of end-user hardware and software Support users with email, Office 365, Active Directory, VPN, and other applications Provide basic More ❯
preston, lancashire, north west england, united kingdom
Netcentrix
resolve hardware, software, and network-related issues Follow the defined processes for incident and problem management, including proper documentation Escalate unresolved issues to higher-tier engineers in accordance with SLA timeframes Ticket Management Accurately log all issues, requests, and tasks using the service desk ticketing system Track, prioritise, and manage tickets to ensure prompt resolution within SLA guidelines Effectively keep … Where incident is simple, progress the incident through to resolution or until escalation time is reached Take ownership of Service Requests ensuring that they are actioned or escalated within SLA Hardware & Software Support Assist with the installation, configuration, and maintenance of end-user hardware and software Support users with email, Office 365, Active Directory, VPN, and other applications Provide basic More ❯
standard Microsoft Dynamics F&O, CE and the Annata A365 solution. This will include working on support tickets for EMEA Partners and Customers that have a ServiceLevelAgreement (SLA) with Annata for issues and bug fixes. Also assisting with requests and small changes that are aligned to the needs of our Customers and Partners as part of their continuous … all support documentation is completed in line with support processes. 5. Work to ensure SLAs are met in line with support agreements. 6. Effective escalation of support tickets where SLA may breach. 7. First point of contact for specific customer and partners. Able to maintain good relationships through engagement, communication and regular meetings. 8. Maintain strong relationships with other departments More ❯
