401 to 425 of 736 Permanent SLA Jobs

Support audit, regulatory, and customer assurance requirements* Leverage GRC platforms (e.g., OneTrust, BitSight, and internal SaaS solutions) to manage TPSA activities* Support month-end SLA reporting and develop dashboards using Power BI and SharePoint* Contribute to governance forums and risk review meetings* Ensure adherence to TPSA tiering models, standards ...

every decision. Own data-driven, full-funnel seller growth programs from onboarding to maturity. Drive seller fulfilment and E2E lead time improvements, including dispatch SLA and delivery performance. Own and improve buyer experience and aftersales metrics (late dispatch rate, complaints, refunds, returns, NPS). Improve seller listing quality ...

tools, and own escalation pathways for complex or novel fraud cases in partnership with Legal, Compliance, and Customer Support Ensure the analyst team maintains SLA and QA standards across high-volume, real-time alert queues Serve as the primary point of coordination between payments and banking Fraud Operations and Customer ...

lead one of our 24/7 support teams, managing a group of IT and Network Engineers while ensuring exceptional customer service and SLA performance. This is an ideal opportunity for someone with an MSP background who enjoys developing people, driving service excellence, and remaining technically involved when required. … continuous improvement across the service desk. Key Responsibilities Leading and managing a team of IT, Network, and Voice Engineers. Monitoring ticket queues and ensuring SLA and KPI targets are achieved. Managing escalations and supporting the resolution of complex technical issues. Communicating with customers and attending remote meetings when required. Coaching ...

technical standards, procedures and knowledge base articles Work closely with Service Leadership to improve operational performance KPI & Performance Management Monitor and report on: Response SLA Performance Resolution SLA Performance Ticket Backlog Ticket Ageing Escalation Volumes Re-open Rates Team Utilisation CSAT Performance Produce regular performance reports for the Head ...

whilst driving operational transformation and service maturity. Key Responsibilities Service Delivery & Performance Management Accountable for end-to-end delivery of assigned programmes, ensuring 100% SLA adherence across availability, response times, and service quality metrics. Manage operational P&L, including revenue forecasting, cost control, and profitability against contracted deliverables. Oversee resource … management or programme management role including experience at leadership level. Proven experience managing complex, multi-stakeholder defence, aerospace or government contracts. Strong background in SLA management, operational metrics tracking and KPI-driven delivery. Demonstrated experience managing significant P&L responsibility and financial performance. Track record of delivering operational excellence ...

whilst driving operational transformation and service maturity. Key Responsibilities Service Delivery & Performance Management Accountable for end-to-end delivery of assigned programmes, ensuring 100% SLA adherence across availability, response times, and service quality metrics. Manage operational P&L, including revenue forecasting, cost control, and profitability against contracted deliverables. Oversee resource … management or programme management role including experience at leadership level. Proven experience managing complex, multi-stakeholder defence, aerospace or government contracts. Strong background in SLA management, operational metrics tracking and KPI-driven delivery. Demonstrated experience managing significant P&L responsibility and financial performance. Track record of delivering operational excellence ...

As part of our investment in technology operations, we've established the Command Hub in Belfast to strengthen how we coordinate, govern and continuously improve incident response. We're looking for a highly experienced Senior ...

Capgemini, a global leader in technology and consulting, seeks an SIAM Service Reporting and Service Level Analyst to govern performance reporting across a multi-supplier environment. The role focuses on accurate measurement, analysis, and reporting ...

PowerToFly is seeking a Service Delivery Manager (SDM) in the United Kingdom to own the end-to-end service experience for our clients. You will ensure services are delivered on time and to the highest ...

perform any other duties within your skill set as delegated by your Line Manager Ensure awareness and compliance to the contractual KPI’s/SLA’s is undertaken. Accountabilities Directly accountable to the DCS Service Delivery Manager, however a dotted line reporting to the other site management team exists, whilst ...

team objectives, service level expectations and customer satisfaction targets. Monitor workloads, manage productivity and allocate tasks effectively across the team. Drive improvements in SLA performance, customer response times and overall turnaround from enquiry to dispatch. Act as an escalation point for customer queries, issues and more complex service matters. Observe ...

Service Team, supporting the delivery of services around its range of products. This is a customer-facing role focused on service delivery, supplier management, SLA performance and continual improvement, working with stakeholders across the UK and click apply for full job details ...

lead one of our 24/7 support teams, managing a group of IT and Network Engineers while ensuring exceptional customer service and SLA performance click apply for full job details ...

support for the EDM product, balancing onboarding with ongoing service delivery. You will manage people, customer interactions, support processes, releases, and reporting to ensure SLA conformance and high service levels. Collaborate with Product, Engineering and Sales to align with the product roadmap and drive continual service improvement while supporting account ...

Previous experience supervising an IT Service Desk, ideally within a law firm environment Strong understanding of IT Service Management principles Experience working with SLA and KPI driven environments Proven ability to lead, coach, and motivate technical support teams Experience managing ticket queues, joiner, mover and leaver processes ...

supplier performance and ensure alignment with our service standards What You’ll Bring: Proven experience managing customer service or support teams Strong understanding of SLA management and service desk operations Excellent communication, coaching, and team-building skills A passion for customer satisfaction and continuous improvement Detail-oriented mindset with ...

documents, producing files and filing Incoming phone calls & emails over various inboxes Allocation of works to engineers Working to response times to meet contractual SLA agreements Providing support obtaining accreditations and certifications Collating health, safety and compliance documentation Assisting with quality procedures to obtain ISO standards (in future) Jobsheet processing ...

work both independently and collaboratively, ensuring timely fault resolution and maintaining strong client relationships. Key Responsibilities: Provide on-site technical support within agreed SLA timeframes Diagnose and resolve hardware and software faults efficiently Perform routine servicing, updates, and equipment modifications Support installation and configuration of devices Maintain accurate service call ...

work both independently and collaboratively, ensuring timely fault resolution and maintaining strong client relationships. Key Responsibilities: Provide on-site technical support within agreed SLA timeframes Diagnose and resolve hardware and software faults efficiently Perform routine servicing, updates, and equipment modifications Support installation and configuration of devices Maintain accurate service call ...

work both independently and collaboratively, ensuring timely fault resolution and maintaining strong client relationships. Key Responsibilities: Provide on-site technical support within agreed SLA timeframes Diagnose and resolve hardware and software faults efficiently Perform routine servicing, updates, and equipment modifications Support installation and configuration of devices Maintain accurate service call ...

correct troubleshooting and event handling procedures Take responsibility for the resolution of all customer issues raised, ensuring that customers are updated within agreed SLA’s and that all issues are resolved as efficiently as possible Maintain accurate records of activities completed throughout the lifecycle of a ticket (ticket history) Skills ...

+ x2 SB Standby Days *Standard Working Day/Hours* Standby Days - Will be requested to work if business requirement i.e. to deliver an SLA work on escalated ticket reduce ticket volumes cover engineer absence Key Responsibilities Act as the Company’s ‘ambassador’ when attending customer site/ ...

DP World are recruiting an Operations Manager – Technical/Repair to lead the Coventry site’s repair operations, driving safety, quality and on-time delivery within a 24-hour SLA. Reporting to the Site Manager ...

availability, environmental tolerances, security, and remote-hands responsiveness — working with Procurement/Legal to ensure contracts specify measurable, enforceable terms. Own commercial escalation for SLA credits and Master Services Agreement (MSA) compliance. Design, arrange, and lead Quarterly Business Reviews (QBRs) and monthly operational syncs with vendor leadership. Build and maintain ...