51 to 75 of 544 Permanent SLA Jobs

Analyst your key responsibilities will be: First line support to the business and proactive maintenance Ensuring all incidents & requests are logged correctly & resolved to SLA Resolution of incidents where possible and achieving a high first line fix rate Escalate incidents appropriately and in a timely manner Perform root cause analysis ...

circlerecruitment . com Keywords: IT Manager/Service Desk/Windows Server/Active Directory/Exchange Online/Intune/Microsoft 365/SLA/Service Delivery/Newcastle Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus ...

Continuous Improvement Management: • Thorough grasp of quality procedures and techniques • Working knowledge of principles of control measures • Basic understanding of specific change management processes SLA & Performance Management: • Sound understanding of process performance measurement, reporting and tracking requirements • Working knowledge of risk mitigation practices to identify and manage the risk ...

client's primary point of contact for support-related matters. Operating at the intersection of service delivery and customer success, the CSM ensures SLA/KPI adherence, leads service reviews, and supports continuous improvement initiatives. The role requires close collaboration with Technical Account Managers (TAMs), Support Leads, Service Leads ...

client’s primary point of contact for support-related matters. Operating at the intersection of service delivery and customer success, the CSM ensures SLA/KPI adherence, leads service reviews, and supports continuous improvement initiatives. The role requires close collaboration with Technical Account Managers (TAMs) , Support Leads , Service Leads ...

customers. Maintain technical accreditations and proactively develop skills. Participate in change management processes and shadowing activities. Requirements 3-5 years’ experience in a similar SLA-driven support role. Proven ability to deliver projects and complex changes. Strong knowledge of Cisco Switch/Router environments. Experience with technologies such as: Fortinet ...

resolve critical incidents. Support Service Desk and 1st Line Engineers. Maintain technical knowledge and accreditations. Requirements: 2–3 years' experience in a similar SLA-driven support role. Strong experience with Cisco Switches/Routers and some of: Fortinet, Palo Alto, Checkpoint, Cisco Meraki, HP Aruba, F5, Azure, AWS. Preferred: Netscaler ...

resolve critical incidents. Support Service Desk and 1st Line Engineers. Maintain technical knowledge and accreditations. Requirements: 2–3 years' experience in a similar SLA-driven support role. Strong experience with Cisco Switches/Routers and some of: Fortinet, Palo Alto, Checkpoint, Cisco Meraki, HP Aruba, F5, Azure, AWS. Preferred: Netscaler ...

resolve critical incidents. Support Service Desk and 1st Line Engineers. Maintain technical knowledge and accreditations. Requirements: 2–3 years' experience in a similar SLA-driven support role. Strong experience with Cisco Switches/Routers and some of: Fortinet, Palo Alto, Checkpoint, Cisco Meraki, HP Aruba, F5, Azure, AWS. Preferred: Netscaler ...

resolve critical incidents. Support Service Desk and 1st Line Engineers. Maintain technical knowledge and accreditations. Requirements: 2–3 years’ experience in a similar SLA-driven support role. Strong experience with Cisco Switches/Routers and some of: Fortinet, Palo Alto, Checkpoint, Cisco Meraki, HP Aruba, F5, Azure, AWS. Preferred: Netscaler ...

resolve critical incidents. Support Service Desk and 1st Line Engineers. Maintain technical knowledge and accreditations. Requirements: 2–3 years’ experience in a similar SLA-driven support role. Strong experience with Cisco Switches/Routers and some of: Fortinet, Palo Alto, Checkpoint, Cisco Meraki, HP Aruba, F5, Azure, AWS. Preferred: Netscaler ...

resolve critical incidents. Support Service Desk and 1st Line Engineers. Maintain technical knowledge and accreditations. Requirements: 2–3 years’ experience in a similar SLA-driven support role. Strong experience with Cisco Switches/Routers and some of: Fortinet, Palo Alto, Checkpoint, Cisco Meraki, HP Aruba, F5, Azure, AWS. Preferred: Netscaler ...

resolve critical incidents. Support Service Desk and 1st Line Engineers. Maintain technical knowledge and accreditations. Requirements: 2–3 years’ experience in a similar SLA-driven support role. Strong experience with Cisco Switches/Routers and some of: Fortinet, Palo Alto, Checkpoint, Cisco Meraki, HP Aruba, F5, Azure, AWS. Preferred: Netscaler ...

practices Monitor and optimise the performance of collaboration tools to ensure high availability and proactively addressing potential issues Resolution of incidents and requests within SLA Support of Major Incidents Develop Automation to streamline processes, drive efficiencies and enable shift-left strategies. Create, update and maintain high quality technical documentation ...

site and is looking to pay £550-£600 inside IR35. Key Responsibilities for the Infrastructure Engineer Manage incident and request fulfilment tickets within SLA's Monitoring key health signs of infrastructure and responding to actual or predicted issues Support projects and new initiatives Participating in investigations & remediation of any reported ...

Validation&Quality Assurance • Validate SQL queries, HBase tables, Hive datasets, Kafka event streams, NiFi flow files, and NoSQL outputs. • Ensure data accuracy, schema integrity, SLA compliance, and end-to-end pipeline reliability. • Conduct deep validation of NiFi processors (PutFile, GetKafka, MergeContent, RouteOnAttribute, ExecuteScript, etc.) and downstream integrations. 5. Collaboration&Agile ...

Drive initiatives to improve customer experience and satisfaction metrics through proactive service enhancements. Ticket resolution or workaround needs to be within SLA. Plan weekly SLA tracking (reports, dashboards, feedback, etc) in case to monitor the progress. Mentorship, Training & Knowledge Sharing Act as a technical mentor to junior and mid-level ...

isolation for incidents following established runbooks and procedures. •Document incidents, actions, and outcomes accurately in the incident management system. Support service delivery and SLA compliance •Ensure thorough shift handovers documenting operational status and ongoing incidents. •Investigate and resolve incidents escalated from L1.5 Engineers, conducting in-depth analysis of compute, storage ...

admin teams (UK, Europe, US, APAC), driving performance through daily oversight, workflow management, and coaching. Oversee day-to-day operations including allocation of workload, SLA adherence, and prioritization of onboarding tasks across global regions. Monitor team productivity and output through daily dashboards and performance metrics, ensuring service standards/deadlines ...

admin teams (UK, Europe, US, APAC), driving performance through daily oversight, workflow management, and coaching. Oversee day-to-day operations including allocation of workload, SLA adherence, and prioritization of onboarding tasks across global regions. Monitor team productivity and output through daily dashboards and performance metrics, ensuring service standards/deadlines ...

carry out preventative maintenance, and ensure accurate record-keeping to support continuous service excellence. Key Responsibilities Respond to service calls on customer sites within SLA timeframes Diagnose and resolve complex technical and mechanical issues Conduct thorough preventative maintenance and document all activity Build in-depth technical knowledge of company products ...

Belfast office. Key Responsibilities: Oversee shift performance and allocate tasks. Act as an escalation point for major incidents. Monitor network performance and ensure SLA compliance. Drive process improvements and team development. What We're Looking For: Proven experience leading technical service teams. Strong communication and problem-solving skills. ITIL knowledge ...

Belfast office. Key Responsibilities: Oversee shift performance and allocate tasks. Act as an escalation point for major incidents. Monitor network performance and ensure SLA compliance. Drive process improvements and team development. What We’re Looking For: Proven experience leading technical service teams. Strong communication and problem-solving skills. ITIL knowledge ...

technical teams, customer stakeholders, and service management functions to ensure aligned delivery, transparency, and issue resolution throughout the mobile lifecycle. * Manage incident queues and SLA's, desirable technical knowledge of mobile automation tools, and a commitment to support the end user mobile estate. The ideal candidate will have a good ...

system Preparing new and repaired hardware Carrying out warranty repairs to OEM standards following contractual agreements in accordance with ASP Escalating any potential customer SLA impacts to the relevant teams Staging laptops and PCs with pre-defined builds General housekeeping to locate and eliminate causes of backlogs to provide continuous ...