51 to 75 of 447 Permanent SLA Jobs

Technical Architect and/or Solutions Architect to create IT solutions that meet those needs o Maintaining 95% or above on our service desk SLA agreements o Maintaining the GBE Converge IT network, ensuring that any items of risk are highlighted or removed from the infrastructure o Answering incoming telephone more »

with Technical Architect and/or Solutions Architect to create IT solutions that meet those needs Maintaining 95% or above on our service desk SLA agreements Maintaining the business IT network, ensuring that any items of risk are highlighted or removed from the infrastructure Answering incoming telephone calls, tickets and more »

actions are aligned with the broader strategy. Operate, improve, and build ITIL-based processes, including Change Management, Incident Management, Problem Management, Configuration Management, Reporting, SLA Management, etc. Ensure the appropriate oversight, direction, running and reporting of the functions to maintain effective IT supplier (internal/external) management, service assurance, service more »

users. What We Are Looking For: Strong analytical skills with the ability to manage incidents, problems, and changes within an ITIL environment. Adhere to SLA’s for Desktop Services incidents, service, and change requests. Perform Incident Management tasks adhering to the Incident Management process to restore normal operational service with more »

Aged Ticket, Shift-left, reassignment reduction, Incident coordination etc.) to realise maximum benefit. Advise, provide guidance and direction of Service Delivery and MI Management SLA s, OLAs etc. to support the operational objectives of existing and new service delivery. Own Process Improvement protocols post-major incidents and ensure process uplift more »

Aged Ticket, Shift-left, reassignment reduction, Incident coordination etc.) to realise maximum benefit. Advise, provide guidance and direction of Service Delivery and MI Management SLA’s, OLAs etc. to support the operational objectives of existing and new service delivery. Own Process Improvement protocols post-major incidents and ensure process uplift more »

via all mediums • Ensuring all incidents and requests are accurately recorded at the time of being reported and responded to within a set Service Level Agreement • Maintaining and updating incidents and requests in your own as well as the Service Desk ticket queues • Alerting Senior Analysts and Managers of reoccurring more »

be doing 🎯 Provide dedicated customer support for Microsoft stack, networking, on-premise hardware, and other technologies Handle reported incidents from the ticketing system within SLA Offer support in person, by phone or email using the ticket management system Act as an escalation point for on-site users and remote colleagues more »

hardware, and software Offering 1st Line support for Office 365 Administration (User Accounts, Licenses, Permissions, Apps) Writing and updating user and system documentation Handling SLA-based technical support calls Essential key skills: Strong verbal and written communication skills Exceptional customer service skills Ability to prioritize work and meet deadlines Multitasking more »

to day: Oversee and coordinate initial incident assessment and response. Handle incidents directly when needed. Ensure adherence to Service Level Agreements. Track and report SLA metrics. Address escalated issues from customers and internal stakeholders. Track team metrics and provide coaching to improve productivity. Identify and implement enhancements to internal processes more »

to day: Oversee and coordinate initial incident assessment and response. Handle incidents directly when needed. Ensure adherence to Service Level Agreements. Track and report SLA metrics. Address escalated issues from customers and internal stakeholders. Track team metrics and provide coaching to improve productivity. Identify and implement enhancements to internal processes more »

also provided for any courses, books, etc that you may need. What you'll be working on Identifying and resolving issues in line with SLA’s Possessing specialist knowledge of SQL databases and cloud-hosted software Providing technical support, analysing and debugging issues Assisting with systems integrations Preparing maintenance plans more »

attending meetings (almost entirely hosted via MS Teams). Providing on-call support [joining a 24x7 paid for rota] to ensure out of hours SLA impacting outages can be remediated. Working alongside product teams to ensure that infrastructure capability and processes are aligned to their needs and strategic goals. Keeping more »

best practices that support the technologies under scope. Who we are looking for Experience of managing and delivering IT data centre enterprise services to SLA’s Practical working experience of Microsoft cloud technologies, including Azure and Microsoft 365 services Understanding of ITIL best practice framework Operational administrative and support experience more »

systems. * Experience with Office 365 installation and configuration. * Knowledge of Windows Server support. * Understanding and managing data backups. * Familiarity with ITIL, call management, and SLA compliance. * Experience with IP phone management and configuration. * Excellent English communication skills (written and verbal). * Willingness to travel to other company sites. * A UK more »

systems. * Experience with Office 365 installation and configuration. * Knowledge of Windows Server support. * Understanding and managing data backups. * Familiarity with ITIL, call management, and SLA compliance. * Experience with IP phone management and configuration. * Excellent English communication skills (written and verbal). * Willingness to travel to other company sites. * A UK more »

improvements. Understanding and managing data backups. Good working knowledge of virtual environments such as VMware and Hyper-V. Familiarity with ITIL, call management, and SLA compliance. Experience with IP phone management and configuration. Excellent English communication skills (written and verbal) are essential. Willingness to travel to other company sites. UK more »

the identified risks. Manage complaints and escalations with appropriate resolution and agreements with customer Experience of working on incidents, solving critical issues, adhering to SLA management. Proficiency in Java 11+, Spring Boot framework. In-depth knowledge of AdvanceSQL, Micro services architecture. Basic knowledge of AWS, Bitbucket, Content Providers, Firebase etc more »

troubleshoot technical issues. Oversee remote monitoring tickets. Research and identify solutions to software and hardware issues. Prioritise and manage open tickets, monitoring responses and SLA events. Ensure client IT systems are fully functional after troubleshooting. Keep customer processes and documentation up to date. Requirements: Hands-on technical experience. Proficiency with more »

and personal development. 6. Communication and Work Relationships i. Associate Director of Income & Contracting, Deputy Heads of BI, BI Manager, Data Team Manager, Service Level Agreement Team Manager, Clinical Coding Manager, BI Data Quality Manager and their teams. ii. Finance & Performance Managers and their staff. iii. Divisional Triumvirates and associated more »

via all mediums Ensuring all incidents and requests are accurately recorded at the time of being reported and responded to within a set Service Level Agreement Taking ownership of escalated tickets from the Analysts Ensure that not only your individual ticket queue is updated and maintained, but also proactively review more »

the resolution of existing incidents and requests. You will also be part a first line resolver group. Escalating and assisting with Major Incident Management SLA adherence Process documentation creation & improvement Support the continued availability, effectiveness, and safety of business systems. What we are looking for: Experience in an MSP environment more »

To deliver Digital Services Service Desk services to the Digital Services department and Trust taking ownership and resolving requests in line with policy, procedures, SLA and OLA requirements Assist with change management within the team, ensuring change requests to systems are adequately reviewed to ensure minimum negative disruption and successful more »

advanced replacement part swaps, on-site engineer repair, third party service and return to base repair, missing items and incorrect orders, ensuring that customer SLA are met. · Escalate issues preventing the progress of a customer request to the Head of Support. · Liaise with third party companies to facilitate warranty repairs more »

responsibilities: ·Proactively assess gaps in customer satisfaction levels and actions needed to ensure customer critical success factors are delivered. ·Drive the production of relevant SLA and trending data for meaningful service reporting ·Ownership of service assurance and escalation of corrective actions where required service levels are not being met. ·Ownership more »