51 to 75 of 326 Permanent SLA Jobs

knowledge of Linux/Unix operating systems. Hands-on experience with production support, performance tuning, and high-availability architectures. Experience working in ITSM/SLA-driven environments. Proficiency in shell scripting and database automation. Strong analytical, troubleshooting, and communication skills. Excellent communication and interpersonal skills, with the ability to build ...

includes: Reviewing and updating project documentation Providing weekly status updates to manager Improving SOPs and workflow guides monthly Monitoring and updating ServiceNow tickets per SLA, Onsite work, daily 30-minute standup, building and validating installers/images, collaboration with RandD and testing teams. Work breakdown: Project work: 40% Meetings ...

related technologies. Previous experience of working in a Structured Service Desk environment. Microsoft Active Directory. Proven track record in resolving IT issues within SLA deadlines. Office 365 & Azure AD Administration. Some experience of problem analysis and incident resolution. Some knowledge of networking technologies. Full Driving licence and access to your ...

related technologies. Previous experience of working in a Structured Service Desk environment. Microsoft Active Directory. Proven track record in resolving IT issues within SLA deadlines. Office 365 & Azure AD Administration. Some experience of problem analysis and incident resolution. Some knowledge of networking technologies. Full Driving licence and access to your ...

experience managing complex operational services in large-scale programmes or managed service environments. Strong experience leading multi-disciplinary operational teams. Experience managing services under SLA-driven contracts. Strong understanding of IT service management and operational processes. Demonstrated experience in stakeholder management within complex multi-party environments. Excellent leadership, communication ...

primary 3rd line escalation point for BAU incidents and service requests Own day-to-day service desk operations and ensure strong SLA performance Work closely with wider IT teams on escalations, projects, and improvements Drive process improvements aligned to ITIL best practices Technology Environment You’ll be working across ...

technical delivery into meaningful client outcomes. Key Responsibilities Service Performance & Operations Own day-to-day service performance across incident, problem, and change management Monitor SLA/XLA adherence and drive continuous service improvement Analyse service metrics to identify trends, risks, and improvement opportunities Ensure operational processes are clearly defined ...

supporting a team of 1st line engineers, driving performance and accountability Managing the service desk queue, ensuring tickets are prioritised, assigned, and resolved within SLA Providing both local and remote support across a global user base Acting as an escalation point for more complex technical issues Supporting infrastructure and user ...

ensuring content is accurate, up-to-date, and accessible for both IT staff and end-users Performance Monitoring and Reporting: Track and report on SLA and KPI performance, identifying trends and opportunities for service improvement Provide insights and recommendations to improve service reliability and operational efficiency Skills, Knowledge and Expertise ...

projects, such as system migrations, rollouts, or major upgrades with a focus on our Endpoint Security Program. Close all tickets within the stated SLA and OLA's. Create Active Directory accounts, modify existing accounts and deactivate accounts. Perform minor desktop hardware repair for Windows and Apple equipment and peripherals that ...

cause analysis and drive service improvement Key Responsibilities Troubleshoot and resolve escalated technical incidents Perform fault diagnosis and root cause analysis Manage tickets within SLA, maintaining clear documentation Work with customers, vendors, and third parties to resolution Support knowledge sharing, process improvement, and automation initiatives Technical Environment You’ll work ...

cause analysis and drive service improvement Key Responsibilities Troubleshoot and resolve escalated technical incidents Perform fault diagnosis and root cause analysis Manage tickets within SLA, maintaining clear documentation Work with customers, vendors, and third parties to resolution Support knowledge sharing, process improvement, and automation initiatives Technical Environment You’ll work ...

Leading global SAP AMS and support delivery across enterprise customers and SAP landscapes Managing end-to-end service operations (incident, problem, change, request) with SLA/KPI accountability Driving onboarding, transitions, and smooth service take-on for new customers Overseeing escalations, major incidents, and service recovery Championing continuous improvement across ...

Distributed Antenna System (DAS) and network availability requirements. l Monitor system alerts and alarms and coordinate timely triage, response, and resolution to minimize downtime, SLA compliance and ensure network integrity. Support and Administration: Maintain and update system databases, ticketing systems, and maintenance dispatch processes to ensure accuracy and efficiency. Provide ...

deploying servers (mainly on VMware), and maintaining documentation, automation, and gold images. You'll carry out patching, upgrades, and system maintenance, resolve incidents within SLA targets, and support data centre activities including physical server builds. The role also involves monitoring capacity, contributing to engineering meetings, ensuring compliance with standards, assisting ...

team as needed. Work closely with IT suppliers and business stakeholders to ensure new IT solutions and changes meet business requirements, are delivered within SLA and comply with IT Standards.This may involve producing technical documentation, Project Management activities and taking ownership from concept through to delivery. Provide ownership for incident ...

providing problem management and all IT Infrastructure, desktop, laptop, mobile/fixed telephony (patching, rebuilds, fault finding on Win 11 machines etc ensuring SLA's are achieved and processes are followed to provide effective customer service and meet requirements. You are responsible for identifying risks and for testing new/ ...

approval and operational processes Identifying and resolving issues that may impact revenue recognition Workflow & Stakeholder Management Managing and prioritising incoming requests in line with SLA requirements Communicating effectively with internal stakeholders on progress and timelines Balancing urgent requests alongside ongoing operational priorities Cross-Functional Support Supporting Sales, Marketing, Client Management ...

Security ticket queue, taking ownership of tickets that are assigned to the Security team and managing through to resolution in line with ITIL, meeting SLA's and working with the IT team(s) as necessary. Company benefits: 30 Days annual leave plus 1 day, 2 weeks either side of your ...

execution services.* Ensure partners maximise AI accelerators and automation toolkits.* Challenge estimates and validate automation opportunities.* Drive accountability for quality, automation throughput, and SLA adherence.**Delivery Assurance & Quality Governance*** Maintain and evolve the HERO global testing governance framework.* Ensure AI‐supported traceability and automated evidence.* Monitor risks and defects with ...

security standards Diagnose and resolve complex issues across application, integration, and infrastructure layers Conduct root cause analysis (RCA) and implement long-term solutions Support SLA adherence and ITIL-based incident, problem, and change management processes Monitor logs, metrics, and system behaviour to proactively identify risks Manage HCL Commerce deployments within ...

Live, using AI‐augmented dashboards for visibility and forecasting. Collaborate with SI partners for automation‐led scripting and execution services, ensuring maximum value and SLA adherence. Maintain and evolve the HERO global testing governance framework, ensuring AI‐supported traceability and automated evidence. Own global testing strategy across all phases, maintaining ...

system. Allocate work to field engineers and subcontractors based on skills, location, and urgency. Act as an escalation point for critical, high-priority, or SLA-breaching incidents. Customer & Stakeholder Communication Act as a primary point of contact for customers regarding faults, maintenance, and service updates. Provide clear and timely communication ...

Liaise with customers via phone, remote sessions, video conferencing and email to assist with 1st and 2nd line IT issues, working in accordance to SLA's, quality standards and ITIL best practices Hardware and software support for laptops and desktops, including onsite laptop repairs Provide remote support on Printer ...

Liaise with customers via phone, remote sessions, video conferencing and email to assist with 1st and 2nd line IT issues, working in accordance to SLA's, quality standards and ITIL best practices Hardware and software support for laptops and desktops, including onsite laptop repairs Provide remote support on Printer ...