Performance Manager
- Hiring Organisation
- M Group
- Location
- St. Ives, Cambridgeshire, East Anglia, United Kingdom
- Employment Type
- Permanent
work closely with a group of Performance Managers to keep our 24x7x365 service running smoothly and efficiently. Youll make sure we hit our SLA, OLA, and KPI targets, delivering great service to a wide range of customers. Well trust you to take ownership of cases and tickets in our Service … youre on shift. What youll bring: Youll bring solid knowledge of Service Support best practices and escalation management. Well appreciate your experience delivering against SLA, OLA, and KPI targets. Youll have strong people management skills, including personal development, career guidance, and conflict resolution. Well look to you for coaching ...