601 to 625 of 736 Permanent SLA Jobs

Onboarding Team to Support, including effective handover of configuration knowledge and documentation. Oversee ticket triage and incident management, ensuring issues are handled within SLA and coordinated across Product and Engineering teams. Maintain and evolve support standards, processes, and documentation in line with ITIL best practices. Support the Senior EDM Support … Manager in all aspects of service delivery, including SLA performance, team capacity planning, financial tracking, and customer satisfaction. Coordinate blended support teams across multiple geographies and stakeholders to ensure knowledge sharing and responsive service. Lead on client reporting and regular service reviews with both customers and internal stakeholders. Manage support ...

Onboarding Team to Support, including effective handover of configuration knowledge and documentation. Oversee ticket triage and incident management, ensuring issues are handled within SLA and coordinated across Product and Engineering teams. Maintain and evolve support standards, processes, and documentation in line with ITIL best practices. Support the Senior EDM Support … Manager in all aspects of service delivery, including SLA performance, team capacity planning, financial tracking, and customer satisfaction. Coordinate blended support teams across multiple geographies and stakeholders to ensure knowledge sharing and responsive service. Lead on client reporting and regular service reviews with both customers and internal stakeholders. Manage support ...

Database Administration (DBA) services. The role leads through strong service management, technical aptitude and vendor governance, coordinating multiple third‐party partners to meet agreed SLA/XLA commitments, drive continuous improvement and manage operational risk and managing delivery via 3rd‐party service partners. What will be your key deliverables? Operational … service provider (TechMahindra) Manage multiple third‐party partners delivering Network, Cloud/Server and DBA services. Run effective governance through service reviews, KPI/SLA/XLA performance management, escalation handling, dispute resolution and improvement action tracking. Coordinate cross‐vendor working during incidents and complex changes to secure one‐team ...

service delivery. Overall delivery of the Evergreen Service to customer On site customer visits - as required Production of MI and dashboard reports SLA and contractual delivery Understands and engages customer ITIL process Ensures all users are identified, approved, and scheduled for release and communicate outcomes to all stakeholders Provide weekly … process and Verdant tooling Proactively manage exceptions and challenges relating to Feature Release deployments Production of Management Information where required (KPI's/SLA's) Collaboration with all Evergreen team members New Customer/Rotation - 10% Manages on-boarding process and identifies any gaps New customer adoption/acceptance into ...

performing engineering culture. Serve as the primary escalation point for complex regional network incidents and service delivery issues. Maintain regional network performance against global SLA and KPI frameworks. Represent your region in global network leadership discussions. Network Engineering & Operations Remain hands-on in the deployment, configuration, testing, and commissioning … with the Network Platform team. Own senior technical relationships with carriers, wavelength providers, colocation partners, and equipment vendors. Manage circuit delivery, service activation, and SLA performance across regional connectivity suppliers. Partner with Sourcing and Commercial teams on carrier procurement, capacity planning, and supplier contract management. Lead technical escalations with carriers ...

Field Services Engineer Technician Full Time, Permanent We are looking for customer-focused Field Services Engineer to act both as a specialist in specific product areas for customer systems and provide support for hardware and ...

Field Services Engineer Technician Full Time, Permanent We are looking for customer-focused Field Services Engineer to act both as a specialist in specific product areas for customer systems and provide support for hardware and ...

Field Services Engineer Technician Full Time, Permanent We are looking for customer-focused Field Services Engineer to act both as a specialist in specific product areas for customer systems and provide support for hardware and ...

Field Services Engineer Technician Full Time, Permanent We are looking for customer-focused Field Services Engineer to act both as a specialist in specific product areas for customer systems and provide support for hardware and ...

from change design and estimation through to development, testing and deployment Own defect resolution end-to-end, coordinating triage, prioritisation, routing and resolution within SLA, with root causes fixed so issues do not recur Support ISO 27001 and Cyber Essentials Plus compliance activity with the Head of IT – tracking remediation … business predictably, with timely reporting into local and wider business governance to ensure the picture is always clear Defects are resolved quickly, within SLA and with control to ensure first time resolution and recurring issues are the exception Compliance actions are closed promptly and evidenced ...

from change design and estimation through to development, testing and deployment Own defect resolution end-to-end, coordinating triage, prioritisation, routing and resolution within SLA, with root causes fixed so issues do not recur Support ISO 27001 and Cyber Essentials Plus compliance activity with the Head of IT – tracking remediation … business predictably, with timely reporting into local and wider business governance to ensure the picture is always clear Defects are resolved quickly, within SLA and with control to ensure first time resolution and recurring issues are the exception Compliance actions are closed promptly and evidenced ...

Penetration Testing and other services; • Support the QA process to ensure high quality client reports are delivered in accordance with applicable Service Level Agreement (SLA); • Any other appropriate job duties in line with the associated skill and experience of the post holder. SKILLS AND EXPERIENCE REQUIRED • Proven industry experience ...

resources across development, testing, DBA, Scrum Master, and other technical streams. The role will be responsible for service governance, stakeholder management, KPI/SLA performance, operational excellence, and continuous improvement.Key ResponsibilitiesOwn end-to-end service delivery for the Application Management Services engagement.Lead, manage, and coordinate a cross-functional team … reporting tools.Experience in continuous improvement, automation, Lean, or operational excellence programs.Experience managing enterprise applications and customer-facing managed services.Key Success MeasuresConsistent achievement of contractual SLA and KPI targets.Improved application availability, service stability, and customer satisfaction.Reduction in repeat incidents, backlog, resolution time, and operational risks.Effective delivery of continual service improvement initiatives.Accurate ...

We are currently recruiting for a Service Desk Support Specialist working within a rapidly expanding Audio-Visual company based in Maidenhead. Our ideal candidate will have strong customer service experience with clear communication, experience with ...

work through complex commercial negotiations. Can build strong relationships with named suppliers. Can produce and analyse appropriate Group statistics/KPI's/SLA's and customer reporting where required. Can suggest and implement process improvements. Can work across multiple geographies to support Group wide process. Performance indicators Ensure department … meets SLA, KPI and contribution targets. Support key customer contracts to maintain and improve contribution. Maintain & improve stakeholder satisfaction levels. Understand and adhere to GTS policies and procedures. Demonstrate strong data analytical skills using excel and Computacenter systems. What you'll needSkills and Experience neededA willingness to learn ...

escalation processes as appropriate Acting as Tier 2/Tier 3 support for Windows related issues & problem resolution, performing incident response, investigation & remediation within SLA timeframes Coordinate with incident & Technical managers, following incident management process during high-severity incidents Identify underlying root causes of reoccurring incidents, assisting in implementation … findings, as part of continuous improvement cycle Responsible for ensuring update and closure of all incidents & requests assigned to team queue in accordance to SLA Support with monitoring and alerting across restricted secret & above networks Responding proactively to alerts & implementing threshold and health-based remediation actions Monitor and optimise network ...

designing and implementing new systems under the direction of the Senior Platform Lead. Key Responsibilities Ensure all incidents and requests are processed within SLA and in line with customer expectations. Ensure problems are identified and managed in line with the ITIL framework. Identify and document technology risks and provide solutions … including WebLogic & Oracle Database and other Java and Linux based applications as necessary Interacting with Vendor support for the resolution of issues within prescribed SLA’s Good working knowledge of Banking and Payment technologies include Faster Payments, BACS & Swift Working within an ITIL environment Working within an ISO27001 Framework Develop ...

commissioning and handover. Critical Data Center Operations – EMEA Sites Own 24x7 critical operations across current EMEA sites, with accountability for uptime, availability, safety, and SLA performance, including critical environment management (electrical, mechanical, cooling, controls) and lifecycle management of critical assets. Implement and govern operational standards, SOPs/MOPs/EOPs … maintenance and change management frameworks, and KPIs (uptime, SLA, MTTR, energy, safety, staffing, customer experience) across all EMEA sites. Lead incident management, escalation, and RCA with timely, transparent customer communication; ensure business continuity and disaster recovery processes are maintained and tested; partner with the GNOC for 24x7 monitoring and service ...

coaching, performance management, metrics-driven execution, and cultivating a consultative support approach that helps customers maximize the value of the platform. The Manager ensures SLA adherence, operational efficiency, and continuous improvement across the team, while partnering with cross-functional leaders to upscale systemic issues and drive product and process enhancements. … cultural alignment. Foster a positive, collaborative, accountable, consultative support culture focused on customer success. Operational & Performance Management Monitor and report on key support metrics (SLA, FCR, CSAT, backlog, productivity). Ensure work is prioritized effectively and support queues are consistently managed. Implement QA reviews to ensure adherence to support standards ...

limited to: Supporting internal staff over 2 sites on a weekly basis Receiving and handling requests for service, following agreed procedures and SLA’s, accurately and to a high-quality originating from our portal, telephone, and face to face. Logs incidents and service requests and maintains relevant records: Identifies … Liaising with 2nd and 3rd line support teams and 3rd party/vendor support teams Escalating calls where necessary, monitoring 2nd and 3rd line SLA’s Maintain the IT asset register You will be required to travel to other offices as and when required Support hours are currently ...

professional teams such as Resource Planning, Quality & Training, and Ops Support to ensure aligned operational plans are met. Your mission will be to achieve SLA’s, KPI’s, and commercial performance while ensuring excellent quality services, customer outcomes, and business objectives. This role will be reporting into the Senior Operations … delivering quality services. Embrace and lead the implementation of new technologies to add value and enhance customer experiences. Achieve and exceed SLA’s and KPI’s through motivation and direction of Team Managers. Support the Quality Management framework and ensure all Financial Regulatory requirements are met. Ensure future skills needs ...

Position: ICT Technician - Must Drive Location: Swindon Salary: £28k - £32k plus Benefits Our client are looking for a proactive and skilled ICT Technician to provide dedicated IT support to a group of primary schools. The ...

CaaS) contracts. In this pivotal commercial role, you will balance strategic portfolio growth with operational contract delivery, driving customer satisfaction, enforcing service level agreement (SLA), mitigating commercial risk, and optimising revenue generation across the mobile infrastructure portfolio. What You'll Be Doing Develop and implement strategies to optimise contract life ...

CaaS) contracts. In this pivotal commercial role, you will balance strategic portfolio growth with operational contract delivery, driving customer satisfaction, enforcing service level agreement (SLA), mitigating commercial risk, and optimising revenue generation across the mobile infrastructure portfolio. What You'll Be Doing Develop and implement strategies to optimise contract lifecycle ...

desk Managing the progress of support tickets from inception to resolution, including follow up with 3rd line support, to meet our Service Level Agreement (SLA) targets Encouraging customers to make the best use of the product for automating business processes Delivering additional training and consultancy on site or remotely ...