76 to 100 of 693 Permanent SLA Jobs

with a cyber-first approach, including: Remote Management and Monitoring (RMM) EDR/MDR solutions Microsoft 365 management (Exchange, OneDrive, SharePoint, Teams) Patch and asset management Backup and recovery SLA-driven, ticket-based support (Halo or similar) The Role As an IT Support Engineer , you’ll provide remote support to customers across the UK, resolving issues across endpoints, users, and More ❯

multinational company, engaging with teams in multiple different locations and regions and some travel within Europe will be required. Key Accountabilities & Responsibilities: ITSM Queue management and adherence to defined SLA’s for infrastructure incidents and problems - ensuring your tickets are resolved to the end user’s satisfaction. Work across several infrastructure technologies - compute, storage, cloud, remote desktop etc. Follow change More ❯

initiatives. Create and maintain support processes, technical documentation, and internal procedures. Liaise with third-party vendors to triage and resolve support issues. Manage support tickets and incidents within agreed SLA timeframes. Maintain relationships with suppliers for services such as IaaS, managed printing, and software vendors. Install, configure, and maintain servers, PCs, and software. Conduct scheduled maintenance, backups, and monitoring activities. More ❯

Intune Manage the deployment of new user devices (laptops + mobiles) Hardware repair and upgrade for Dell Pro laptops Monitor all help desk tickets to resolve or escalate, meeting SLA s Understand cyber security controls to escalate suspicious activity Utilise AI tools such as Copilot to automate and improve support Communicate with staff during an issue or incident Must be More ❯

Intune Manage the deployment of new user devices (laptops + mobiles) Hardware repair and upgrade for Dell Pro laptops Monitor all help desk tickets to resolve or escalate, meeting SLA’s Understand cyber security controls to escalate suspicious activity Utilise AI tools such as Copilot to automate and improve support Communicate with staff during an issue or incident Must be More ❯

issues to completion * Experience using ticketing systems, remote assistance tools, and incident- management software * Sound understanding of IT systems, cloud services, networking, and cybersecurity principles * Familiarity with ITIL processes, SLA adherence, and service-management frameworks * Excellent communication skills and the ability to translate technical detail into clear, business-oriented language for customers * Microsoft certifications (Dynamics 365 CE, Power BI, Azure More ❯

or urgent issues, representing the business professionally What you will bring Excellent communication and a genuine customer service mindset Experience in an IT support role with ticket ownership and SLA awareness Hands on administration of Microsoft 365, especially SharePoint, OneDrive and Outlook Confident troubleshooting on Windows and macOS Full UK driving licence and willingness to work on client sites regularly More ❯

or urgent issues, representing the business professionally What you will bring Excellent communication and a genuine customer service mindset Experience in an IT support role with ticket ownership and SLA awareness Hands on administration of Microsoft 365, especially SharePoint, OneDrive and Outlook Confident troubleshooting on Windows and macOS Full UK driving licence and willingness to work on client sites regularly More ❯

or urgent issues, representing the business professionally What you will bring Excellent communication and a genuine customer service mindset Experience in an IT support role with ticket ownership and SLA awareness Hands on administration of Microsoft 365, especially SharePoint, OneDrive and Outlook Confident troubleshooting on Windows and macOS Full UK driving licence and willingness to work on client sites regularly More ❯

security requirements, using methods that may include risk and business impact assessments. Components of this activity include but are not limited to: o Providing operational support as defined by SLA requirements agreed to by the Commonwealth and the product vendor. o Implementation of Commonwealth IT policies related to data security. o Working with the Commonwealth Risk Management Office in their More ❯

and resolving requests in order to minimise business impact, whilst providing excellent Customer Service Principal accountabilities: Respond to incidents and service requests related to IT Services in line with SLA’s. Log all incoming incidents and service requests according to ITIL processes and local procedures. Ensure that incoming incidents and service requests are correctly categorised and all relevant information is More ❯

and resolving requests in order to minimise business impact, whilst providing excellent Customer Service Principal accountabilities: Respond to incidents and service requests related to IT Services in line with SLA’s. Log all incoming incidents and service requests according to ITIL processes and local procedures. Ensure that incoming incidents and service requests are correctly categorised and all relevant information is More ❯

development plans * Own and optimise the ServiceNow platform, driving adoption and alignment with organisational goals * Manage daily operations, allocate resources effectively and monitor incident and request trends to ensure SLA compliance * Embed ITIL best practices across all service management disciplines, including Incident, Problem, Change, Release and Major Incident Management * Oversee third-party service providers, ensuring contractual and performance standards are More ❯

Facilitate agile practices to maintain focus, collaboration, and iterative delivery. Drive effective incident and problem management, ensuring root-cause resolution and prevention of recurring issues. Monitor and report on SLA performance, driving accountability and improvement. Collaborate with Product teams and other Service Owners to manage backlogs, prioritise enhancements, and deliver incremental value. Oversee change and release management processes to ensure More ❯

Facilitate agile practices to maintain focus, collaboration, and iterative delivery. Drive effective incident and problem management, ensuring root-cause resolution and prevention of recurring issues. Monitor and report on SLA performance, driving accountability and improvement. Collaborate with Product teams and other Service Owners to manage backlogs, prioritise enhancements, and deliver incremental value. Oversee change and release management processes to ensure More ❯

Facilitate agile practices to maintain focus, collaboration, and iterative delivery. Drive effective incident and problem management, ensuring root-cause resolution and prevention of recurring issues. Monitor and report on SLA performance, driving accountability and improvement. Collaborate with Product teams and other Service Owners to manage backlogs, prioritise enhancements, and deliver incremental value. Oversee change and release management processes to ensure More ❯

support to all staff. Office, whilst also providing remote support alongside the rest of the Service Desk team in all other offices Diagnosing and troubleshooting incoming incidents within agreed SLA targets Providing general support and maintenance of all laptops and mobile devices Office 365 administration Maintaining the Software and Hardware inventories Assisting the IT department in any projects they are More ❯

support to all staff. Office, whilst also providing remote support alongside the rest of the Service Desk team in all other offices Diagnosing and troubleshooting incoming incidents within agreed SLA targets Providing general support and maintenance of all laptops and mobile devices Office 365 administration Maintaining the Software and Hardware inventories Assisting the IT department in any projects they are More ❯

of competency in the following: Duties & Accountabilities: To provide 1st-3rd line support to a portfolio of prestigious clients Monitor systems and identify performance issues proactively Work within strict SLA timeframes and manage escalation of incidents within defined timelines Identify problem trends and implement changes as required Identify, design and plan to ensure continued service availability and ensure all changes More ❯

of competency in the following: Duties & Accountabilities: To provide 1st-3rd line support to a portfolio of prestigious clients Monitor systems and identify performance issues proactively Work within strict SLA timeframes and manage escalation of incidents within defined timelines Identify problem trends and implement changes as required Identify, design and plan to ensure continued service availability and ensure all changes More ❯

data for EAB IT is up-to-date, relevant and maintenance to high-level, to comply with the Bank's auditing principals and processes. Ensure the Support Team achieve SLA targets the business outlines and be part of a proficient and proactive IT front line support unit. Ability to educate and support User bases of varied level of IT knowledge More ❯

data for EAB IT is up-to-date, relevant and maintenance to high-level, to comply with the Bank’s auditing principals and processes. Ensure the Support Team achieve SLA targets the business outlines and be part of a proficient and proactive IT front line support unit. Ability to educate and support User bases of varied level of IT knowledge More ❯

data for EAB IT is up-to-date, relevant and maintenance to high-level, to comply with the Bank’s auditing principals and processes. Ensure the Support Team achieve SLA targets the business outlines and be part of a proficient and proactive IT front line support unit. Ability to educate and support User bases of varied level of IT knowledge More ❯

key data for EAB IT is up-to-date, relevant and maintenance to high-level, to comply with the Banks auditing principals and processes. Ensure the Support Team achieve SLA targets the business outlines and be part of a proficient and proactive IT front line support unit. Ability to educate and support User bases of varied level of IT knowledge More ❯

data for EAB IT is up-to-date, relevant and maintenance to high-level, to comply with the Bank’s auditing principals and processes. Ensure the Support Team achieve SLA targets the business outlines and be part of a proficient and proactive IT front line support unit. Ability to educate and support User bases of varied level of IT knowledge More ❯