76 to 100 of 443 Permanent SLA Jobs

functions, and ensure the stability and availability these provide to the business. Ensure requests are dealt with in a timely manner in accordance with SLA's You will possess good interpersonal skills, with a pragmatic approach to the customer, be flexible, and willing to work outside normal office hours, where more »

experience in a client facing role. Good organisational skills. Responsible for organising his/her own calendar and planning with customers. Meeting the required SLA s or customer specific KPI s. Timely and accurate documentation is essential. Provide guidance and support for colleagues and customers. The role offers a Monday more »

progress. Managing product releases and enhancements whilst assisting with client adoption and education - advising on product functionality. Contributing towards internal and external KPI’s & SLA’s . Logging of all communications and customer support cases via an internal CRM system . This is an exciting opportunity for an individual who more »

Use sound judgment and make decisions that will maximize customer satisfaction. Strive to continually improve personal performance in order to achieve team and departmental SLA's and KPI's. Take responsibility for continuous self-development and own learning, progressing to tier two support an outstanding and professional support to specific more »

IT Support role in a professional services environment. Strong customer service focus will be key in a busy setting. Ability to manage workloads and SLA's Active Directory user experience Willingness to train and work with iManage and Proclaim alongside Microsoft 365. If you've got any formal IT Qualifications more »

or in person. Accurately and efficiently log all issues and status updates in our Service Desk Tool. Track and resolve support tickets within established SLA's to promptly meet user's needs. Escalate service incidents to 2nd line technical support and problem management where required. Assist with the administrative tasks more »

implement technology solutions to enhance performance. Lead and manage the internal IT team and third-party vendors. Oversee IT Service Desk operations and ensure SLA compliance. Handle requirements assessments, RFPs for new technologies, solutions, and partners. Control changes to IT systems to minimize disruption. Maintain accurate inventory of IT assets more »

the sales community to design, build and populate transactional and project PONs into the GTT database of record. This is to be done within SLA, with an emphasis on speed and quality (first time right). Build relationships within the sales management structure to facilitate the PON build and data more »

and can-do attitude Identify solutions and preventative measures to improve the customer’s experience Ensure all cases are progressed in line with InspHire SLA’s/SLO’s Team Working: proactively share knowledge, including creating knowledge documentation help during times of leave/absence share and deliver on service more »

support for their apps, websites, and CMS. You'll communicate directly with clients via email and phone to resolve issues, ensuring compliance with our SLA for timely support. Additionally, you'll manage the flow of support tickets, including escalation, and maintain ongoing communication about the status of these issues with more »

processes Manage Active Directory, including Exchange and Azure based administrations Perform and report on internal audits and implement improvement measures Meet the IT function SLA relating to speed and quality of ticket resolution, prioritising accordingly Work on projects that will improve the functions capacity and capability alongside day-to-day more »

for a wide variety of current and new technologies for a range of SMB and Enterprise clients. Provide technical guidance and resolve issues within SLA guidelines. Assist with managing company internal IT systems. Work closely with Sales Account Managers and clients to develop proposals that are technically ratified. Assist with more »

services. Main Responsibilities Being the first point of escalation for the 1st Line Support Team Working from a Helpdesk System to resolve tickets, ensuring SLA's and KPIs are met Providing enhanced end user desktop support on Desktops, Laptops, IP Phones, Headsets, Monitors, Tills etc Analyse diagnose and resolving issues more »

software problems. all support issues on the helpdesk system. out daily systems checks. PC updates and ensure standard builds are maintained. to company defined SLA s & KPI s. to UK Head office and other AMS sites What we're looking for? 5 GCSE Grades (C and above) or equivalent, including more »

assist in maintaining the organisation’s IT infrastructure, including servers, network devices (tablets/laptops/desktops etc) and systems in line with set SLA’s. Perform routine system monitoring, analysis and optimisation to ensure high availability and performance together with support partners. Ensure backups and restores are tested at more »

processes and services are coordinated and delivered effectively to all staff and sites across the Trust, to ensure delivery of the Service Level Agreement (SLA). Main duties of the job Northumbria Healthcare NHS FT provides health and social care services in Primary care, Acute hospitals, Community hospitals and services … processes and services are coordinated and delivered effectively to all staff and sites across the Trust, to ensure delivery of the Service Level Agreement (SLA) About us We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth more »

support (Server, Network & Desktop) at a 2nd line level, achieving a high level of first-time fixes Support with O365 administration Work to set SLA’s and ensure excellent customer service is delivered Support with software & hardware installations What they are looking for: Previous experience in an IT Support role more »

timeframes and budgets. Collaborate with Project Managers, Technical Architects, and Solutions Architects to create IT solutions that meet customer needs. Maintain a service desk SLA agreement of 95% or above. Manage and maintain the IT network, identifying and addressing any risks. Handle incoming calls, tickets, and emails, ensuring all tickets more »

vendor management. Your strategic leadership and collaboration with internal and external stakeholders will be essential to ensure the delivery of services in accordance with SLA and KPI agreements. What you'll need to succeed Proven experience in successfully delivering Service Management within an Azure environment. Certification at the level of more »

vendor management. Your strategic leadership and collaboration with internal and external stakeholders will be essential to ensure the delivery of services in accordance with SLA and KPI agreements. What you'll need to succeed Proven experience in successfully delivering Service Management within an Azure environment. Certification at the level of more »

communication between data centres and customers. Coordinating with Managed Service, Technical Services, Internal Service Desk, Development, and Implementation teams through effective communication Meeting operational SLA's Support the Head of Enterprise Operations with daily processing responsibilities, including: Supervising, verifying, and finalising daily processing and batch tasks. Generating Control Reports to more »

follow-ups, customer meetings to adjust payments and also make sure projected monthly revenue is achieved. Provide internal analysis and reporting on service performance, SLA, and KPI performance. Take up assigned service projects for entire region as required including Machine update program, Cybersecurity etc. Provide regular customer facing performance and more »

the right solution. You’re process driven –– you’ll be triaging tickets coming through according to type and priority (with the added excitement of SLA's, so we need people who can follow the plan and get it right for our customers every time. You’re a team player – got more »

these efficiencies. Responsible for monitoring, triaging, and remediation of production issues and requests in a timely manner, based on priority, and adhering to defined SLA's (Service Level Agreements). Expected to work with internal and external technology partners as well to conduct investigations, resolve issues, and perform/validate more »

WAN/LAN Day-to-day: Ensure IT issues raised via phone, email, ticketing software are all logged correctly To resolve issues adhering to SLA's, ensuring to update helpdesk system Install new hardware (printers, servers, work stations etc) Install software for end users Ensure issues/tickets are resolved more »