Senior Analyst, Tech Support Engineer - London Drive innovation. Elevate experiences. Empower a global platform. Location: London, United Kingdom Team: Information Technology Level: Senior Analyst About the Company This leading global investment firm has over four decades of experience supporting high-growth companies across a broad range of sectors. With approximately $100 billion in assets under management and … offices in 20 countries, the firm offers a dynamic and collaborative environment where innovation and long-term value creation are at the forefront. The Opportunity We are seeking a Senior Analyst, Tech Support Engineer to join the London-based team and play a vital role in ensuring seamless IT operations across global offices. Reporting to the Head of … Infrastructure, this individual will manage complex technical support tasks, contribute to infrastructure maintenance, and uphold exceptional service standards. This role offers the chance to be part of a high-performing, forward-thinking technology function in a fast-paced, global business environment. Key Responsibilities Respond to user support requests via the Help Desk system, resolving issues with hardware, software More ❯
Social network you want to login/join with: Responsibilities: Provide comprehensive technical support to end-users through in-person interactions, phone communications, and remote access technologies. Diagnose and resolve hardware, software, and network issues on Virtual Desktop Infrastructure (VDI), laptops, printers, and other peripherals using event logs and monitoring solutions. Install, configure, and maintain operating systems (Windows … Office), applications, and security software. Deploy and manage software updates and patches using tools such as Microsoft System Centre Configuration Manager (SCCM). Use remote access tools (TeamViewer, Remote Desktop) to assist remote users promptly. Support collaboration and communication tools, including MS Teams, Email, and mobile communications. Collaborate with other IT teams to address escalated issues and implement … documentation, knowledge base articles, and training materials to enhance team efficiency. Participate in the planning and implementation of IT projects, such as system upgrades and migrations. Set up and support audiovisual (AV) equipment for meetings across all organizational levels. Requirements: In-depth knowledge and experience with desktop operating systems, hardware, and software, including Windows 10/11, Microsoft More ❯
Social network you want to login/join with: Job title: SeniorDesktopSupport Analyst Reports to: Service Desk Manager Location: London Department The Service Desk team resides within the IT Operations department and provides front line support of all end users globally. The team is based on the trading floor in London and Paris, has … and back office across all asset classes. Scope for this role includes all systems and processes covering the elements of end user computing within the global business. Systems under support include both vendor and internally developed systems. Main responsibilities This role is focused on delivering high-quality customer service, managing technical support for IT systems, and coordinating with … workload: Manage all incoming contact from customers, logging and progressing issues within defined service levels. Distribute workload within the team to ensure efficient handling of customer inquiries. Provide IT support for hosted solutions: Offer 1st through 3rd line technical support for IT solutions hosted or led by EDF Trading. This includes both in-house and vendor-purchased systems More ❯
DesktopSupport Technician – Investment Bank (Inside IR35) On-site | London | Contract - 6 months rolling | Inside IR35 Are you an experienced IT support professional with a passion for delivering exceptional, white-glove service in a high-pressure, executive-level environment? We're working with a globally respected investment banking firm - who are looking to bring on board a … DesktopSupport Technician to provide dedicated VIP and C-suite support across their London and EMEA region. The Role In this role, you’ll take ownership of VIP support across EMEA , providing best-in-class end-user assistance, handling critical incidents, and leading service improvement initiatives. You’ll need to be confident, proactive, and technically skilled … someone who can hit the ground running and take full responsibility from incident through to resolution. Key Responsibilities Deliver white-glove support to C-suite and senior stakeholders across EMEA Take the lead on desktopsupport for internal users (predominantly Lenovo/Apple) Troubleshoot, diagnose, and resolve technical issues efficiently and professionally Provide incident and trend More ❯
DesktopSupport Technician – Investment Bank (Inside IR35) On-site | London | Contract - 6 months rolling | Inside IR35 Are you an experienced IT support professional with a passion for delivering exceptional, white-glove service in a high-pressure, executive-level environment? We're working with a globally respected investment banking firm - who are looking to bring on board a … DesktopSupport Technician to provide dedicated VIP and C-suite support across their London and EMEA region. The Role In this role, you’ll take ownership of VIP support across EMEA , providing best-in-class end-user assistance, handling critical incidents, and leading service improvement initiatives. You’ll need to be confident, proactive, and technically skilled … someone who can hit the ground running and take full responsibility from incident through to resolution. Key Responsibilities Deliver white-glove support to C-suite and senior stakeholders across EMEA Take the lead on desktopsupport for internal users (predominantly Lenovo/Apple) Troubleshoot, diagnose, and resolve technical issues efficiently and professionally Provide incident and trend More ❯
SeniorDesktopSupport Technician (onsite) page is loaded SeniorDesktopSupport Technician (onsite) Apply locations London time type Full time posted on Posted Yesterday job requisition id 66881 At BBH, Partnership is more than a form of ownership-it's our approach to business and relationships. We know that supporting your professional and personal … take that responsibility seriously. With a 200-year legacy and a shared passion for what's next, this is the right place to build a fulfilling career. As a SeniorDesktopSupport Technician, you will be primarily responsible for supporting our global end user client excellence effort, via telephone and other remote troubleshooting tools. Also, the support of London based installations/upgrades of desktop/laptop and mobile computing devices. You will support and help troubleshoot Audio-Visual technologies such as video conferencing and IPTV on a day-today basis as well as work closely with hardware vendors and internal technical support groups. Another part of your role will be to handle More ❯
SeniorDesktopSupport Engineer - Leading Multi-Strategy Hedge Fund - London, London (City of London) Client: Confidential Location: London (City of London), United Kingdom Job Category: Other EU work permit required: Yes Job Views: 2 Posted: 16.06.2025 Expiry Date: 31.07.2025 Job Description: My client, a market-leading, global, multi-billion dollar AUM hedge fund, is looking to hire … a DesktopSupport Engineer in their London office. The successful candidate will be responsible for supporting Portfolio Managers, Traders, and End Users. The ideal candidate will have 10+ years of experience supporting end users, including traders and portfolio managers. You will also provide telephone and user-facing support to the trade floor, VIPs, and other global offices. More ❯
Social network you want to login/join with: SeniorDesktopSupport Technician, london (city of london) col-narrow-left Client: aap3 Recruitment Location: london (city of london), United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 3 Posted: 16.06.2025 Expiry Date: 31.07.2025 col-wide Job Description: On-site | London | Contract … Inside IR35 Are you a hands-on IT support professional with a passion for delivering high-quality, end user focused ITSupport in a fast-paced, global environment? We’re working with a leading global investment banking advisory firm —headquartered in New York with offices across North America, Europe, the Middle East, and Asia—currently seeking an experienced DesktopSupport Technician to join their London team. The Role As a DesktopSupport Technician, you’ll be the go-to person for all things end-user support across the London and wider EMEA offices. You’ll provide technical assistance, manage hardware incidents, support VIP/C-suite clients, and contribute to continual improvement initiatives More ❯
Senior IT/DesktopSupport Analyst x 2 - New (REFBJ25) £38,000 - £40,000 + Excellent Benefits A high-profile organisation - recognised as the leader in its field - requires a number of IT/DesktopSupport Analysts due to continued growth. Suitable candidates will have the following: Strong experience in IT support. Professional, friendly approach … the ability to perform well under pressure. Punctual, good attention to detail. Excellent written and verbal communication skills. Good troubleshooting/problem solving skills. Office 365 administration & troubleshooting skills Desktop troubleshooting. Enthusiastic to learn and develop skills. Network & Firewall knowledge and troubleshooting. Windows server administration. Knowledge of virtualisation software/cloud services (Azure/AWS) highly beneficial. Duties are … as follows: Supporting clients and ensuring ticketing process is followed and clients kept informed. Diagnostics of support cases with the help and support of the rest of the team. Proactive maintenance of client networks using our proactive support tools. Managing new workstation builds and user setups. Engaging in technical projects, meeting clients and delivering onsite time with More ❯
Senior System Administrator (DesktopSupport) Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI Employee Type: Regular Percentage of Travel Required: None Type of Travel: None The Opportunity: Transform technology into opportunity as a System Administrator Sr (DesktopSupport) with CACI. A career in enterprise IT means connecting … and enhancing the systems that matter most. As a System Administrator Sr (DesktopSupport) you will help ensure today is safe and tomorrow is smarter. Our work depends on TS/SCI cleared System Administrator Sr (DesktopSupport) joining our team to Support our intelligence customer in Springfield, VA. As a Senior System Administrator … you will be responsible for providing excellent technical support to end-users, maintaining desktop systems, and ensuring the reliable operation of computer systems. You will work closely with both on-site and remote users to resolve issues, coordinate upgrades, and provide hands-on support for desktop environments. Responsibilities: Provide frontline support for desktop systems More ❯
global independent investment banking advisory firm headquartered in New York with offices across North America, Europe, the Middle East, and Asia. Job Summary We are seeking an on-site DesktopSupport Engineer to join our team in London. The successful candidate will provide technical desktopsupport across London and EMEA offices, ensuring a seamless IT experience … for internal end users (primarily Lenovo/Apple). Perform advanced troubleshooting, diagnose, and resolve problems, including repairing or replacing parts, and deploying temporary equipment as needed. Provide printer support and configuration. Procure and configure EUC hardware. Manage hardware asset lifecycle and refresh (CMDB). Support video conferencing systems. Collaborate with internal support teams and external providers … update documentation accordingly. Coordinate with the Front of House team for room setup and scheduling. Propose innovative ideas to enhance operational quality. Education and Experience Proven experience as a DesktopSupport Engineer or Support Technician in a corporate setting. Support experience with MS Teams, Zoom, Intune, Citrix, VoIP, Microsoft Exchange Online, LANDesk. Experience in creating and More ❯
SeniorDesktop Analyst Top-tier global law firm are seeking an enthusiastic and passionate SeniorDesktop Analyst who works with autonomy to deliver high-quality work to join their London office on an initial 12-month fixed term contract. Salary to £71,000 12-month fixed-term contract Highly competitive employee benefits to include wellbeing fund … gym membership contribution, holiday buy/sell etc.! Liverpool Street station location In this role, you will support a global service delivery by partnering with key stakeholders, ensuring a 5-star user experience while building strong working relationships across IT and business services teams, mentoring colleagues, and upholding data security, privacy, and corporate policies. SeniorDesktop Analyst … Key Responsibilities: Respond and take ownership of technical support requests, diagnose and troubleshoot complex technical issues, escalating where necessary, and ensure timely follow-up and communications with users Work with Architects on new projects and major pieces of work, supporting new technologies and products during transition phases Drive a culture of proactive user focus through building authentic relationships at More ❯