1 to 25 of 91 Permanent Senior Service Manager Jobs

Senior Service Manager- Insurance We are recruiting for a Senior Service Manager with SaaS experience to join one of our Insurance clients on a 12 month contract. This role will be 80% client focused and it’s for one of their most critical products … will be seeking someone with a strong level of client facing experience. Inside IR35 Hybrid- 2 days a week in Reigate Responsibilities: Support the Service Management lead in designing, documenting, maintaining, and improving Service Management processes. Work with internal teams to ensure end to end service delivery … all clients. Build relationships with internal and external stakeholders. Serve as an escalation point for client issues. Work with Incident response teams to ensure service resolution. Liaise and communicate with clients during major incidents. Maintain, improve, and promote the Service Catalogue Work on projects to ensure Service More ❯

Senior Service Delivery Manager Package: Competitive Location: Manchester Law Debenture is a rare proposition; an Investment Trust with a 135-year pedigree, supported by a wholly owned portfolio of professional services businesses. LawDeb is an unusual and exciting proposition; on a dayto-day basis they are nimble … depth of knowledge. As part of their exciting growth plans an opportunity exists to join one of their independent key business entities in a Senior Service Delivery Manager role, where you will be responsible for delivering an extensive range of corporate secretarial and governance services to ensure … that their clients legal entities are compliant with local requirements. You will lead a professional services team of 22 individuals to deliver excellent client service and experience. This will include organisation of training, building knowledge and skills of the team, implementation and roll out of policies, and supporting a More ❯

with creative, passionate, energetic, and friendly people, we would love to hear from you. The role and what you'll be doing daily: Our Service Delivery team is expanding, and we are looking for a dedicated Senior Service Delivery Manager to join our dynamic department. This … on being a trusted partner for organizations seeking top-notch IT support. Our commitment to quality and customer satisfaction sets us apart. As a Senior Service Delivery Manager, you will manage and deliver all contracted services for our valued customers, ensuring services meet high standards and exceed … expectations. You will: Customer Relationship Management: Lead and develop strategic relationships with customers, ensuring delivery against SLAs and Service Improvement Programmes. People Management: Support and guide field/on-site staff, Service Desk Engineers, and Service Management Office staff. Promote personal and career development for direct reports. More ❯

Job Description - Senior Client Services Manager (25393) Senior Client Service Manager Permanent, Full Time (37.5 hpw) Salary £28,174 to £30,804 per annum Plus, great benefits including Health Cash Plan! Home, a place where you belong Join us as a Senior Client Services … Manager, where you'll lead a team that truly cares and empowers people to live their very best lives. You'll inspire and guide our teams at Queen Street and Calder House, delivering high-impact, person-centred housing support and fostering a workplace where people love to come to … service. This is more than a job; it's an opportunity to unleash potential, lift lives, and lead with purpose. Typical day as a Senior Client Service Manager While no two days are the same, here's a flavour of your responsibilities: Leading, coaching, and inspiring a More ❯

Job Description - Senior Client Services Manager (25608) Job Description Description Senior Client Service Manager Basingstoke, Mary Rose Court Permanent, Full time (37.5 hpw) Salary circa £35,000 and great benefits including Health Cash Plan, plus on-call shift payment of £14.30 per session. Home, a … place where you belong Want to lead a team that really cares and empowers customers to live their best life? As our Senior Client Services Manager, you'll lead our Basingstoke Social Inclusion team to deliver person-centred housing-related support and make it a Great Place to … commissioners and stakeholders. This is your chance to unleash the potential in our colleagues, delivering excellent outcomes for our customers! Typical day as a Senior Client Service Manager Leading a motivated team to deliver efficient, high-quality, person-centred services in line with our contracts, evidenced by More ❯

Role: Strategy Senior Manager - Consumer Goods & Services Location: London Career Level: Senior Manager Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought … continuously upskill yourself as the world changes A culture that encourages innovation, collaboration, enterprise, and a lot of fun! As a Consumer Goods Strategy Senior Manager, you will: Develop and drive high-impact, strategic insights that solve complex business challenges for clients in the Consumer Goods sector. Lead … industry knowledge and market trends to shape client strategies, ensuring long-term business success. Cultivate strong client relationships, acting as a trusted advisor to senior executives, guiding them through pivotal decision-making processes. Drive business development by identifying growth opportunities, contributing to sales efforts, and actively building and managing More ❯

Role: Strategy Senior Manager - Consumer Goods & Services Location: London Career Level: Senior Manager Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought … continuously upskill yourself as the world changes A culture that encourages innovation, collaboration, enterprise, and a lot of fun! As a Consumer Goods Strategy Senior Manager, you will: Develop and drive high-impact, strategic insights that solve complex business challenges for clients in the Consumer Goods sector. Lead … industry knowledge and market trends to shape client strategies, ensuring long-term business success. Cultivate strong client relationships, acting as a trusted advisor to senior executives, guiding them through pivotal decision-making processes. Drive business development by identifying growth opportunities, contributing to sales efforts, and actively building and managing More ❯

Role: Strategy Senior Manager - Consumer Goods & Services Location: London Career Level: Senior Manager Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought … continuously upskill yourself as the world changes A culture that encourages innovation, collaboration, enterprise, and a lot of fun! As a Consumer Goods Strategy Senior Manager, you will: Develop and drive high-impact, strategic insights that solve complex business challenges for clients in the Consumer Goods sector. Lead … industry knowledge and market trends to shape client strategies, ensuring long-term business success. Cultivate strong client relationships, acting as a trusted advisor to senior executives, guiding them through pivotal decision-making processes. Drive business development by identifying growth opportunities, contributing to sales efforts, and actively building and managing More ❯

Senior Manager, Customer Success & Services, DACH Hybrid About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers … evaluation of their potential and support them throughout their time at Cloudflare. Come join us! Location: London, UK What you'll do as a Senior Manager of Customer Success, DACH You will lead a team of Customer Success Managers and Customer Solutions Engineers (CSEs), who are tasked with … where everyone brings different strengths and jumps in to help each other. You will be an integral part of driving that culture. Requirements The Senior Manager of Customer Success will have: Minimum 3 years of experience working as a CSM or Consultant, leading a customer success team with More ❯

with consistent IT services. Our vision is to reimagine the digital future one customer at a time. We have an exciting opportunity for an Service Delivery Manager to join our team in The Netherlands! About the Role The Service Delivery Manager (SDM) ensures the seamless and … high-quality delivery of IT services across Getronics' portfolio, with a primary focus on Cloud, Security, and Service Desk solutions. This role is responsible for operational governance, SLA adherence, and customer satisfaction while optimizing service performance and financial efficiency. The SDM will work closely with customers in the … Netherlands, internal teams, and third-party providers to uphold service excellence and ensure contractual commitments are met. Key Responsibilities: Operational & Service Management Ensure SLA achievements and continuous improvement plans Act as a key escalation point for incident resolution and service performance issues Drive service reporting and More ❯

Senior Manager, Customer Success & Services, Northern Europe and CEEMEA Hybrid About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging … evaluation of their potential and support them throughout their time at Cloudflare. Come join us! Location: London, UK What you'll do as a Senior Manager of Customer Success, Northern Europe and CEEMEA You will lead a team of Customer Success Managers and Customer Solutions Engineers (CSEs), who … where everyone brings different strengths and jumps in to help each other. You will be an integral part of driving that culture. Requirements The Senior Manager of Customer Success will have: Minimum 3 years of experience working as a CSM or Consultant, leading a customer success team with More ❯

Programme, working with key stakeholders, including Scottish Government and local NHS boards. The Post: We are seeking to appoint a highly motivated and dynamic Senior Service Delivery Manager to drive the work of the Vaccination and Immunisation Division. The post-holder will work closely with clinical, scientific … safe and effective delivery of Scotland's vaccination programmes. You will also work with a range of policy makers, public health/health protection service providers and other stakeholders across Scotland and beyond. The Candidate: You will have strong communications and presentation skills, with the ability to use these … challenging and politicised environment. You should be educated to degree level or equivalent, with significant levels of work experience in a related, and preferable service delivery, environment. Service and/or direct project management experience and experience of working within health services would be an advantage. An ability More ❯

network of clients and innovative projects, as well as brilliant colleagues to learn from and collaborate with. Role Overview We are looking for a Senior Service Delivery Manager to join our high calibre team responsible for delivering an extensive range of corporate secretarial and governance services to … legal entities are compliant with local requirements. You will be responsible for leading a professional services team of 22 individuals to deliver excellent client service and experience. This will include organisation of training, building knowledge and skills of the team, implementation and roll out of policies, and supporting a … developing and growing team. Main Responsibilities Overall responsibility Service: monitoring performance, ensuring targets are met, and enhancing client experience. Finance: leading enhanced financial performance, including reducing spend, increasing revenue, and utilising data for accuracy of reporting. Operations: ensure processes are understood and embedded, introduce managed change projects, and seek More ❯

Senior Manager – Wealth Asset Management & Cloud Data Platforms, Snowflake, AI & Data, Financial Services The EY Financial Services AI & Data team is continuing to grow and develop unique data engineering propositions aligned to market needs and demand. We are currently looking for exceptional Senior Manager level consultants … successfully deliver multiple engagements, exceed client expectations, manage commercial aspects (e.g. contracts, billing and budgets), and manage quality and risk Ability to engage with senior stakeholders and manage large cross functional projects Intellectual strength/flexibility to rapidly understand complex problems and rationalise these into workable solutions which can More ❯

Senior Manager – Wealth Asset Management & Cloud Data Platforms, Snowflake, AI & Data, Financial Services The EY Financial Services AI & Data team is continuing to grow and develop unique data engineering propositions aligned to market needs and demand. We are currently looking for exceptional Senior Manager level consultants … successfully deliver multiple engagements, exceed client expectations, manage commercial aspects (e.g. contracts, billing and budgets), and manage quality and risk Ability to engage with senior stakeholders and manage large cross functional projects Intellectual strength/flexibility to rapidly understand complex problems and rationalise these into workable solutions which can More ❯

in a supportive environment. We believe that being successful is a choice. We choose to be successful. We are OCU, 'One Company United'. Senior Project Manager The Senior Project Manager is a critical role within the project delivery team, reporting directly to the Operations Manager … of assigned projects. This role ensures projects are delivered on time, within budget, and to the highest standards of quality, safety, and compliance. The Senior Project Manager will lead project teams, manage subcontractors, and act as the primary point of contact for clients, ensuring strong communication and alignment … throughout the project lifecycle. Duties and Responsibilities: The Senior Project Manager will be responsible for the below: Project Planning and Execution. Health and Safety Management Operational Performance Financial and Commercial Performance Stakeholder Management Team Leadership and Coordination Risk Management and Problem-Solving Quality Assurance Skills and Experience required More ❯

Deal Execution - Commercial & Sales Negotiation Lead (Manager)/Senior Manager - Financial Services Location: London Salary: Competitive Career Level: L7/L6 Role Description overview: Responsible for selling, shaping and closing the opportunity Operate as point of contact for the resolution/escalation of all key items with More ❯

Deal Execution - Commercial & Sales Negotiation Lead (Manager)/Senior Manager - Financial Services Location: London Salary: Competitive Career Level: L7/L6 Role Description overview: Responsible for selling, shaping and closing the opportunity Operate as point of contact for the resolution/escalation of all key items with More ❯

Ready to take ownership of service delivery and build something better? London (Hybrid)/Outside IR35/6 Months/£450 - ITIL, MSP, Service Excellence We’re hiring a contract Service Delivery Manager to join a fast-paced MSP environment — someone who doesn’t just manage … services, but actively improves them. This is your chance to take the lead, shape new processes, and drive operational excellence across IT service delivery. What you’ll be doing: Leading daily service delivery across multiple accounts Building and refining IT service processes and frameworks Managing SLAs, KPIs … and ensuring high service standards Acting as the go-to between tech teams and business stakeholders Championing continuous improvement and service excellence What we’re looking for: Strong experience in service delivery (MSP or enterprise background) Great communicator and confident stakeholder manager Comfortable designing and implementing More ❯

Ready to take ownership of service delivery and build something better? London (Hybrid)/Outside IR35/6 Months/£450 - ITIL, MSP, Service Excellence We’re hiring a contract Service Delivery Manager to join a fast-paced MSP environment — someone who doesn’t just manage … services, but actively improves them. This is your chance to take the lead, shape new processes, and drive operational excellence across IT service delivery. What you’ll be doing: Leading daily service delivery across multiple accounts Building and refining IT service processes and frameworks Managing SLAs, KPIs … and ensuring high service standards Acting as the go-to between tech teams and business stakeholders Championing continuous improvement and service excellence What we’re looking for: Strong experience in service delivery (MSP or enterprise background) Great communicator and confident stakeholder manager Comfortable designing and implementing More ❯

ManTech seeks a motivated, career and customer-oriented Senior Service Delivery Program Manager to join our team in the DC, Maryland, and Virginia (Northern) DMV are a . In this role you will oversee the execution of related and overlapping activities under the task order, ensuring proper … and track outcomes of the value stream Work closely with the Watch Officer, operations teams, and others to maintain focus on key requirements and service delivery opportunities and issues Taking accountability for service delivery performance, meeting customer expectations, and driving future demand Analyz e third-party as well … as internal processes, and creating strategies for service delivery optimization Review and track ticket processes and metrics , working closely with functional leads ensuring tickets are closed properly and efficiently , identifying trends, highlighting risks, and working with the team to develop and implement mitigation approaches. Develop, track, and monitor customer More ❯

Senior Product Manager, 5401 - Retail Business Services Fixed Job ID: ADCI - BLR 14 SEZ - F07 Amazon strives to be the world's most customer centric company. We believe that Size/Fit is an essential component for online shoppers across the diverse set of products that Amazon offers. … informed purchase decisions with a vision to "enable our Customers shop the right size and fit, every single time". We are seeking a Senior Product Manager to lead our Size/Fit initiative. This role will build and develop products to solve for Size and Fit related … problems of Amazon customers, as defined by questions, reviews, and return comments posted by customers. The Senior Product Manager owns the vision and long-term roadmap and drives teams to execute on that vision. The role will be responsible for setting the direction for the portfolio of products More ❯

Join us in this role where you'll work within our IT Service Delivery Management team, focusing on ensuring high customer satisfaction, stable operations, and continuous improvements by continuously engaging in close dialogue with our global stakeholders. As part of building relationships with the Ørsted business and our internal … anchoring issues in our agile Product Lines. Ultimately, you will be instrumental in connecting the Ørsted business with IT. Welcome to Center of Excellence Service Delivery Management You'll be part of our global Service Delivery Management team where you, together with your colleagues, will be a part … of a cross-functional, global team consisting of service delivery managers and service transition managers. As part of the global team, your focus area will be on UK operational hubs at the west coast in collaboration with colleague taking care of the east coast and together you will More ❯

United Kingdom , Cirencester Full-Time Closing Date: 04/24/2025 Senior Account Service Delivery Manager Summary of Position Reporting to the Regional Head of Service - EMEA within Procurri's Third Party Maintenance tower. The role will be to deliver a customer service experience … that provides high levels of excellence and satisfaction. You will work closely with multiple service delivery teams, including the NOC, engineers, technical support, logistics, transition, and planning. On a day-to-day basis you will drive service delivery and improvements and be a customer facing representative of Procurri … on company performance to the defined agreement. This will include reporting of SLA metrics to key customers and internal stakeholders. Present monthly or quarterly Service Reviews for key Partners Act as escalation point for all Delivery issues. Drive cross-functional teams for resolution. Lead and complete Root Cause Analysis More ❯

Senior Operations Manager, Artificial General Intelligence Data Services DESCRIPTION AI is the most transformational technology of our time, capable of tackling some of humanity's most challenging problems. Amazon is investing in generative AI and the responsible development and deployment of large language models (LLMs) across all of … our businesses. Come build the future of human-technology interaction with us. We are seeking an experienced Senior Operations Manager to join our team in Cambridge. Key job responsibilities Develop and drive the overall direction, coordination, service delivery and evaluation of Data Services operations activities. Set the … vision, direction and culture of their teams by managing individual and team performance expectations and goals, monitoring real-time service levels and schedule adherence, and holding their teams accountable to meet and exceed performance targets. Collaborate with internal partners to build input-focused operating plans for achievement of key More ❯