1 to 5 of 5 Permanent Senior Support Analyst Jobs

benefits, based on location Pension/Retirement benefits Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being. DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (Onsite Tuesdays … Wednesdays and a third day of your choosing) The impact you will have in this role : Being a member of the Client Support Group this is a client support role focused on analyzing incoming client queries via phone, email, and web portal, providing functional expertise and advice to … other teams such as Product, Technology, Project and Release management, Risk management, Legal and Compliance, Onboarding and the User Acceptance Testing team. The client support team will be providing support to DTCC clients across different business lines. Expectations include an ability to build rapport and develop relationships with more »

Senior Trade Floor Support Analyst - £350 per day - INSIDE IR35 - 6-month rolling contract Join a dynamic team as a Senior Trade Floor Support Analyst and play a crucial role in maintaining a seamless Front Office Trade Floor/Treasury desktop environment. Your expertise … Investigate and resolve Front Office-related issues, collaborating with application owners, infrastructure teams, IT security, and vendors for effective problem management. Provide English language support to Front Office colleagues across the EMEA region, considering cultural and language differences. Foster collaborative relationships within the IT division, locally and globally. Gather … and understand business users' requirements. Cover the Trading floor IT support contact, handling calls, creating tickets, and escalating as needed. Support walk-up and email requests, managing tickets and escalations. Role Profile: Administer various IT environments, including PC builds, software configuration, SCCM, and printing. Coordinate and monitor escalations more »

Senior Desktop Support Engineer - Energy Trader - London Our client is a major energy trader based in London, this role is office based. Responsibilities: • Provide 1st, 2nd & 3rd level support for both hardware and software/EUC operations • Install, configure and maintain workstations, hardware and software; OS • Install … guides and procedures • Analyse incidents/request and contribute to our continuous improvement’s ethos Experience: • At least 3-5 years’ experience as a Senior IT Support/Desktop Engineer (in an energy trader or top-tier hedge fund) • Expert in supporting a Microsoft environment; Windows OS, MS … grasp of trading applications; Reuters, Bloomberg, ICE • Good understanding of cloud technologies; Azure, AWS • Very good communication skills, collaborative, inclusive (a background in VIP support) Technologies: • Microsoft OS; Win10/11 • Microsoft Office 2019 Suite, advanced Excel beneficial • SCCM • Active Directory • MS Exchange administration • PowerShell • VMWare • Citrix • Cloud; M365 more »

the team will look like as we grow. Key Responsibilities: Assist in specifying, delivering, and supporting the key application stack. Take ownership of application support within the Group, handling escalations and working directly with vendors. Collaborate with management to understand and fulfill application requirements, working alongside vendors or internal … developers. Provide critical support for rolling out the Group MRP solution across the organization. What We're Looking For: Experience in application support with a strong technical background. Excellent communication skills. Leadership potential, with the ability to expand and manage a growing team. Willingness to travel to various more »

Senior SQL Support Analyst, Utilities experience required, Home Based. Market rate salary. Expanding software product company that develops software for the Utilities/Energy market is looking for a Senior SQL Support Analyst to join their team. To be considered you will have good … more junior members of the team. * Resolve new and back logged queries. Skills and experience required - * Good knowledge of SQL. * Good knowledge working in support focused role dealing with escalated queries. * Knowledge of the energy sector, ideally with an understanding of electric and gas flows. * Strong customer service and more »