Permanent 'Senior Support Engineer' Job Vacancies

26 to 46 of 46 Permanent Senior Support Engineer Jobs

Senior Support Engineer

london, south east england, united kingdom
AI-Media
Role Are you ready to join a fast-growing, ASX-listed company that’s shaping the future of AI-powered accessibility and language solutions? We’re looking for a Senior support engineer (Level 3) to act as the technical lead for our support organisation. This hands-on role focuses on advanced technical problem-solving, process improvement … and driving excellence across our support platform. This role can be performed on a hybrid basis. In this role, you’ll: Resolve complex technical issues escalated from Level 1 and 2 support. Lead improvements to support workflows, platforms, and end-user experience. Reproduce and confirm product defects, collaborating with development teams to fix them. Own and optimise the … end-user computing environment, including devices, licensing, and security. Provide technical guidance and thought leadership within the support organisation. 🟣About You You’ll bring: 5+ years’ experience in technical support, including exposure to enterprise environments. Strong experience in Level 1–3 support workflows and escalation management. Deep understanding of end-user computing, networking, infrastructure, and cloud systems. More ❯
Posted:

Senior Support Engineer

slough, south east england, united kingdom
AI-Media
Role Are you ready to join a fast-growing, ASX-listed company that’s shaping the future of AI-powered accessibility and language solutions? We’re looking for a Senior support engineer (Level 3) to act as the technical lead for our support organisation. This hands-on role focuses on advanced technical problem-solving, process improvement … and driving excellence across our support platform. This role can be performed on a hybrid basis. In this role, you’ll: Resolve complex technical issues escalated from Level 1 and 2 support. Lead improvements to support workflows, platforms, and end-user experience. Reproduce and confirm product defects, collaborating with development teams to fix them. Own and optimise the … end-user computing environment, including devices, licensing, and security. Provide technical guidance and thought leadership within the support organisation. 🟣About You You’ll bring: 5+ years’ experience in technical support, including exposure to enterprise environments. Strong experience in Level 1–3 support workflows and escalation management. Deep understanding of end-user computing, networking, infrastructure, and cloud systems. More ❯
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Senior Support Engineer

london (city of london), south east england, united kingdom
AI-Media
Role Are you ready to join a fast-growing, ASX-listed company that’s shaping the future of AI-powered accessibility and language solutions? We’re looking for a Senior support engineer (Level 3) to act as the technical lead for our support organisation. This hands-on role focuses on advanced technical problem-solving, process improvement … and driving excellence across our support platform. This role can be performed on a hybrid basis. In this role, you’ll: Resolve complex technical issues escalated from Level 1 and 2 support. Lead improvements to support workflows, platforms, and end-user experience. Reproduce and confirm product defects, collaborating with development teams to fix them. Own and optimise the … end-user computing environment, including devices, licensing, and security. Provide technical guidance and thought leadership within the support organisation. 🟣About You You’ll bring: 5+ years’ experience in technical support, including exposure to enterprise environments. Strong experience in Level 1–3 support workflows and escalation management. Deep understanding of end-user computing, networking, infrastructure, and cloud systems. More ❯
Posted:

Senior Technical Support Engineer

Middlesbrough, Cleveland, England, United Kingdom
Hybrid / WFH Options
Nextech
Job Title: Technical Support Engineer Salary: Up to £32,000 Location: Middlesbrough Type: Full-Time About the Role: We are seeking an experienced and driven Technical Support Engineer to join our growing team. In this pivotal role, you will play a key part in the success of our IT department, combining hands-on technical support … ll have the opportunity to shape the development of the team while ensuring that the IT infrastructure and systems are running efficiently and securely. Key Responsibilities: Hands-On IT Support: Provide technical support and troubleshooting for a variety of systems and applications, ensuring issues are resolved promptly. Project Delivery: Lead and deliver IT projects, ensuring deadlines are met … and solutions are implemented successfully. Team Leadership & Mentoring: Guide, mentor, and support junior team members, helping them grow their technical skills and develop professionally. Collaboration: Work closely with other departments and stakeholders to understand their technical needs and deliver tailored IT solutions. System & Network Maintenance: Oversee the maintenance, monitoring, and troubleshooting of internal systems, hardware, and software to ensure More ❯
Employment Type: Full-Time
Salary: £24,000 - £32,000 per annum
Posted:

Senior Software Support Engineer

Cambridge, Cambridgeshire, United Kingdom
Fyre Global Ltd
Senior Software Support Engineer – CUAS/Radars/Sensor Systems – Cambridge Are you a hands-on engineer who loves solving deep technical problems and becoming the go-to expert in your field? Maybe you’ve reached a point within Software Development where you fancy a bit of a change, but staying technical? This is a great … opportunity to join a small, highly skilled engineering team working on radar and sensor data processing systems used across defence and CUAS applications It’s not your typical “support” role – you’ll be writing code, troubleshooting complex integrations, and working directly with other engineers who speak your language. You’ll get to build long-term product knowledge, technical depth … sensor data processing over time Essential skills: Background in CUAS, radar, or sensor systems Confident debugging, troubleshooting, and solving complex technical issues Comfortable working with technical customers in a support or applications role Happy working onsite in a small, collaborative engineering environment Self-sufficient, pragmatic, and keen to develop long-term expertise Desirable skills: Strong hands-on experience in More ❯
Employment Type: Permanent
Salary: £60000 - £75000/annum Bonus, Healthcare, Life Insurance
Posted:

Senior Application Support Engineer

City of London, London, United Kingdom
Hybrid / WFH Options
The Curve Group
We're looking for an experienced Senior Application Support Engineer to join a growing IT team and play a key role in supporting critical business applications across a modern and complex technology stack. In this role, you'll be responsible for: Investigating and resolving technical incidents, ensuring minimal downtime and effective root cause analysis Proactively maintaining and … performance, defining service-level objectives, and addressing bottlenecks before they impact users Collaborating closely with engineering and business teams to drive operational excellence Enhancing processes, documentation, and tooling to support continuous improvement What we're looking for: Proven experience in an application support or support engineering role, within financial services ideally, or another regulated environment Strong knowledge … to join a collaborative, forward-thinking technology environment where you'll be empowered to take ownership, solve problems, and contribute to continuous improvement. If you're passionate about application support, thrive in complex technical environments, and want to make a real impact, we'd love to hear from you More ❯
Employment Type: Permanent, Work From Home
Posted:

Senior Application Support Engineer

City of London, London, United Kingdom
Hybrid / WFH Options
The Curve Group
We're looking for an experienced Senior Application Support Engineer to join a growing IT team and play a key role in supporting critical business applications across a modern and complex technology stack. In this role, you'll be responsible for: Investigating and resolving technical incidents, ensuring minimal downtime and effective root cause analysis Proactively maintaining and … performance, defining service-level objectives, and addressing bottlenecks before they impact users Collaborating closely with engineering and business teams to drive operational excellence Enhancing processes, documentation, and tooling to support continuous improvement What we're looking for: Proven experience in an application support or support engineering role, within financial services ideally, or another regulated environment Strong knowledge … to join a collaborative, forward-thinking technology environment where you'll be empowered to take ownership, solve problems, and contribute to continuous improvement. If you're passionate about application support, thrive in complex technical environments, and want to make a real impact, we'd love to hear from you! The Curve Group is a Recruitment Services and Human Resources More ❯
Employment Type: Permanent, Work From Home
Posted:

Senior IT Support Engineer

Bournemouth, Dorset, England, United Kingdom
Bristow Holland
An established organisation in Bournemouth is seeking a proactive and technically skilled Senior IT Support Engineer to join their IT Services department. The role is primarily customer-facing, providing high-quality support to the organisation. The successful candidate will work as part of a collaborative IT team, handling 1st and 2nd line support and contributing … to day-to-day IT operations. Responsibilities: Provide 1st and 2nd line support across hardware, software, and network systems Monitor, prioritise, and resolve support tickets, escalating complex issues as needed Perform routine IT operations and maintenance to ensure system stability and security Maintain accurate technical documentation and knowledge base articles Support device deployments and end-users in More ❯
Employment Type: Full-Time
Salary: £33,000 - £40,000 per annum
Posted:

Senior IT Infrastructure & Support Engineer

Horsham, West Sussex, South East, United Kingdom
Defence
Our client, a prominent organisation within the Defence & Security sector, is currently seeking a Senior IT Infrastructure & Support Engineer for a permanent position. This role is pivotal in ensuring the reliability, security, and efficiency of the organisation's IT systems, contributing significantly to the resilience of business-critical systems, including ERP and cybersecurity tools. The role also … involves maintaining and developing core infrastructure while fostering the professional growth of the IT team. Key Responsibilities: Provide high-level technical support across the business, including troubleshooting complex issues with infrastructure, applications, and user devices. Maintain and support key systems such as Active Directory, Azure, Exchange 365, virtualised environments (Hyper-V), and backup solutions. Contribute to the security … and technical projects. Proactively identify areas for automation, standardisation, or process improvement within IT operations. Act as a technical mentor to junior team members, providing guidance, informal training, and support with their development goals. Document solutions, processes, and best practices to build team knowledge and reduce single points of failure. Participate in disaster recovery planning, testing, and service continuity More ❯
Employment Type: Permanent
Posted:

Senior Azure SaaS Reliability & Support Engineer

Kingston Upon Thames, England, United Kingdom
Hybrid / WFH Options
Reveal Media
Job Title: Senior Azure SaaS Reliability & Support Engineer Department: Service Delivery Location : Kingston Upon Thames/Hybrid Country: UK Level: Individual Contributor Reports To: Head of Customer support Contract Type: Permanent Contracted Hours/Days: 37.5 hours/5 days About Us At Reveal, passion meets purpose. Our body-worn video solutions are more than just … every deployment healthy, performant, and reliable — resolving customer-specific issues, ensuring fleet-wide uptime, and building automation to prevent problems before they happen. You will be the bridge between support, engineering, and cloud operations: Investigating and fixing complex application and infrastructure issues. Monitoring capacity, performance, and error budgets across all deployments. Designing automation and tooling to improve reliability and … and application health. Detect and resolve database issues, stalled file processing, or misplaced storage objects. Use Azure diagnostics and telemetry to troubleshoot and resolve complex incidents. Provide third-line support for escalated customer cases, collaborating with development for code-level fixes. 2. Reliability Engineering (Fleet Level) Maintain uptime, performance, and scalability across all ST and MT deployments. Define and More ❯
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Senior Azure SaaS Reliability & Support Engineer

london, south east england, united kingdom
Hybrid / WFH Options
Reveal Media
Job Title: Senior Azure SaaS Reliability & Support Engineer Department: Service Delivery Location : Kingston Upon Thames/Hybrid Country: UK Level: Individual Contributor Reports To: Head of Customer support Contract Type: Permanent Contracted Hours/Days: 37.5 hours/5 days About Us At Reveal, passion meets purpose. Our body-worn video solutions are more than just … every deployment healthy, performant, and reliable — resolving customer-specific issues, ensuring fleet-wide uptime, and building automation to prevent problems before they happen. You will be the bridge between support, engineering, and cloud operations: Investigating and fixing complex application and infrastructure issues. Monitoring capacity, performance, and error budgets across all deployments. Designing automation and tooling to improve reliability and … and application health. Detect and resolve database issues, stalled file processing, or misplaced storage objects. Use Azure diagnostics and telemetry to troubleshoot and resolve complex incidents. Provide third-line support for escalated customer cases, collaborating with development for code-level fixes. 2. Reliability Engineering (Fleet Level) Maintain uptime, performance, and scalability across all ST and MT deployments. Define and More ❯
Posted:

Senior Azure SaaS Reliability & Support Engineer

london (kingston upon thames), south east england, united kingdom
Hybrid / WFH Options
Reveal Media
Job Title: Senior Azure SaaS Reliability & Support Engineer Department: Service Delivery Location : Kingston Upon Thames/Hybrid Country: UK Level: Individual Contributor Reports To: Head of Customer support Contract Type: Permanent Contracted Hours/Days: 37.5 hours/5 days About Us At Reveal, passion meets purpose. Our body-worn video solutions are more than just … every deployment healthy, performant, and reliable — resolving customer-specific issues, ensuring fleet-wide uptime, and building automation to prevent problems before they happen. You will be the bridge between support, engineering, and cloud operations: Investigating and fixing complex application and infrastructure issues. Monitoring capacity, performance, and error budgets across all deployments. Designing automation and tooling to improve reliability and … and application health. Detect and resolve database issues, stalled file processing, or misplaced storage objects. Use Azure diagnostics and telemetry to troubleshoot and resolve complex incidents. Provide third-line support for escalated customer cases, collaborating with development for code-level fixes. 2. Reliability Engineering (Fleet Level) Maintain uptime, performance, and scalability across all ST and MT deployments. Define and More ❯
Posted:

Senior Application Support Engineer

London Area, United Kingdom
Explore Group
About the Role We’re looking for a hands-on Application Support Engineer to join our tech team at a digital asset firm. You’ll support high-performance trading and data systems, troubleshoot issues, collaborate with developers, and improve operational processes. This is a hands-on role that allows you to dig deep, including at the code … and manage production systems for trading and market data Investigate and resolve system and data issues, including code-level debugging Collaborate with developers to implement improvements Provide multi-tier support to internal and external stakeholders Assist with onboarding new team members, clients, and applications Enhance monitoring, runbooks, and automation Requirements Experience with high-performance or real-time systems (finance More ❯
Posted:

Senior Application Support Engineer

City of London, London, United Kingdom
Explore Group
About the Role We’re looking for a hands-on Application Support Engineer to join our tech team at a digital asset firm. You’ll support high-performance trading and data systems, troubleshoot issues, collaborate with developers, and improve operational processes. This is a hands-on role that allows you to dig deep, including at the code … and manage production systems for trading and market data Investigate and resolve system and data issues, including code-level debugging Collaborate with developers to implement improvements Provide multi-tier support to internal and external stakeholders Assist with onboarding new team members, clients, and applications Enhance monitoring, runbooks, and automation Requirements Experience with high-performance or real-time systems (finance More ❯
Posted:

Senior Application Support Engineer

london, south east england, united kingdom
Explore Group
About the Role We’re looking for a hands-on Application Support Engineer to join our tech team at a digital asset firm. You’ll support high-performance trading and data systems, troubleshoot issues, collaborate with developers, and improve operational processes. This is a hands-on role that allows you to dig deep, including at the code … and manage production systems for trading and market data Investigate and resolve system and data issues, including code-level debugging Collaborate with developers to implement improvements Provide multi-tier support to internal and external stakeholders Assist with onboarding new team members, clients, and applications Enhance monitoring, runbooks, and automation Requirements Experience with high-performance or real-time systems (finance More ❯
Posted:

Senior Application Support Engineer

slough, south east england, united kingdom
Explore Group
About the Role We’re looking for a hands-on Application Support Engineer to join our tech team at a digital asset firm. You’ll support high-performance trading and data systems, troubleshoot issues, collaborate with developers, and improve operational processes. This is a hands-on role that allows you to dig deep, including at the code … and manage production systems for trading and market data Investigate and resolve system and data issues, including code-level debugging Collaborate with developers to implement improvements Provide multi-tier support to internal and external stakeholders Assist with onboarding new team members, clients, and applications Enhance monitoring, runbooks, and automation Requirements Experience with high-performance or real-time systems (finance More ❯
Posted:

Senior Application Support Engineer

london (city of london), south east england, united kingdom
Explore Group
About the Role We’re looking for a hands-on Application Support Engineer to join our tech team at a digital asset firm. You’ll support high-performance trading and data systems, troubleshoot issues, collaborate with developers, and improve operational processes. This is a hands-on role that allows you to dig deep, including at the code … and manage production systems for trading and market data Investigate and resolve system and data issues, including code-level debugging Collaborate with developers to implement improvements Provide multi-tier support to internal and external stakeholders Assist with onboarding new team members, clients, and applications Enhance monitoring, runbooks, and automation Requirements Experience with high-performance or real-time systems (finance More ❯
Posted:

Senior Missile Support Equipment Software Lead Engineer

Saint Charles, Missouri, United States
BOEING
an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us. The Boeing Company is currently seeking a Senior Missile Support Equipment Software Lead Engineer to join the precision engagement support equipment software team located in Saint Charles, MO. This position will focus on supporting … the Boeing Global Services (BGS) business organization. The precision engagement support equipment software team Senior Software Lead Engineer will lead software efforts for the Automated Test Equipment (ATE) used primarily to test our missile products in the factory and in the field. The selected engineer will work with a multi-disciplined engineering team to identify software … timely software deliveries Develop and oversee implementation of technical roadmaps for maturing product capability and software commonality and coordinating with other ATE software teams on common architectures while maintaining support for existing deployed hardware and software baselines Provide mentorship and support development of less experienced engineers to build a robust and knowledgeable team Support software engineering proposal More ❯
Employment Type: Permanent
Salary: USD Annual
Posted:

Sr. Technical Support Engineer, Focused Services Cortex XSIAM (Security Clearance Requested)

London, England, United Kingdom
Palo Alto Networks
learning opportunities - just to name a few! Job Description Your Career We are looking for a highly motivated and customer-focused professional. As part of the global Cortex XSIAM support team, you will serve our customer base by providing technical support, by answering incoming support inquiries and managing escalations, phone calls, and emails in an effective, efficient … debug broad, complex, and unique environments with mixed applications and protocols Experience with Windows OS, MacOS, and Linux based applications (Installation, troubleshooting, Debugging) 4+ years of experience as a Support Engineer Fundamental understanding of Kubernetes, GCP, and AWS for troubleshooting cloud agent deployment and data extraction. Excellent written and verbal communication skills Strong customer advocacy skills and experience … incident response a plus Experience with scripting a plus Experience with MS Server solutions (SCCM, GPO, AD, MSSQL, IIS, Exchange) is a plus. Additional Information The Team Our technical support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. More ❯
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Snr. Technical Support Engineer, Prisma Cloud - Focused Services (Security Clearance Required)

Tottenham, Greater London, UK
Palo Alto Networks
participate in technical discussions with multi–functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure - which means you'll need to move quickly, thoughtfully, and provide technical assistance as needed … often, in high pressure situations). Your Impact Provide dedicated Technical Support for Prisma Cloud, ensuring service excellence in line with the statement of work and industry best practices Respond to user-reported issues within defined SLAs, ensuring high customer satisfaction Triage and resolve technical issues via ticketing systems, phone, and remote sessions Troubleshoot complex problems at both the … teams Identify root causes (code, configuration, or environment), and work with engineering and product teams to deliver permanent solutions Share insights from customer interactions to improve our product and support experience Document troubleshooting steps and resolutions clearly for both internal and customer use Lead root cause analysis and coordinate corrective actions to prevent recurrence Qualifications Your Experience Mandatory Requirements More ❯
Posted:

Snr. Technical Support Engineer, Prisma Cloud - Focused Services (Security Clearance Required)

Tottenham, England, United Kingdom
Palo Alto Networks
participate in technical discussions with multi–functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure - which means you'll need to move quickly, thoughtfully, and provide technical assistance as needed … often, in high pressure situations). Your Impact Provide dedicated Technical Support for Prisma Cloud, ensuring service excellence in line with the statement of work and industry best practices Respond to user-reported issues within defined SLAs, ensuring high customer satisfaction Triage and resolve technical issues via ticketing systems, phone, and remote sessions Troubleshoot complex problems at both the … teams Identify root causes (code, configuration, or environment), and work with engineering and product teams to deliver permanent solutions Share insights from customer interactions to improve our product and support experience Document troubleshooting steps and resolutions clearly for both internal and customer use Lead root cause analysis and coordinate corrective actions to prevent recurrence Qualifications Your Experience Mandatory Requirements More ❯
Posted:
Senior Support Engineer
10th Percentile
£33,495
25th Percentile
£35,188
Median
£44,042
75th Percentile
£62,500