1 of 1 Remote Permanent Senior Technical Support Jobs

across our 47 nationalities, creating a sense of belonging for all. At Q, we're looking for people who share that vision. People like you. The opportunity. As a Technical Support Engineer, you will be the frontline of our customer success, providing expert-level support for Quantexa's platform and solutions. You'll work closely with client … developers, engineering, and product teams to troubleshoot issues, deliver timely resolutions, and contribute to the continuous improvement of support processes. What you'll be doing Provide Tier 2/3 technical support for Quantexa's platform, including data ingestion, entity resolution, and graph analytics. Diagnose and resolve complex technical issues across distributed systems, APIs, and data … and product teams to escalate and resolve development challenges, bugs or feature requests. Maintain detailed documentation of issues, solutions, and best practices. Participate in on-call rotations and ensure Support SLAs are met. Contribute to knowledge base articles and internal tooling improvements. Support client onboarding and integration efforts when needed. What you'll bring Experience in a customer More ❯