with: Generative AI systems such as OpenAI, Claude, etc Prompt engineering for media intelligence, including video understanding and summarisation Cloud based audio processing systems Audio transcription, sentimentanalysis, emotion evaluation Building scalable and efficient cloud-native infrastructure for processing, streaming, and analyzing audio Anomaly detection machine learning libraries Utilizing unsupervised and semi-supervised techniques to identify anomalies More ❯
chatbot strategy using Power Virtual Agents , ensuring seamless integration with D365 and escalation flows to human agents. Design AI for Supervisors including real-time dashboards, conversation intelligence, and sentiment analytics. Guide implementation of Intelligent IVR leveraging Azure Communication Services or integrated CCaaS platforms. Platform Integration & Governance Oversee the integration of telephony systems (e.g., Genesys, NICE, Five9, Azure Communication … integrations. Strong command of Customer Service Workspace configuration and extensibility (e.g., session templates, macros, app profiles). Expertise in AI-powered features : agent assist, conversation intelligence, call transcription, sentiment scoring. Experience with Power Platform , including Power Automate, Power Apps, and Power Virtual Agents. Solid knowledge of Azure components such as Azure Communication Services, Bot Framework, Logic Apps, Cognitive More ❯
metadata. Detail-oriented mindset, with a proactive approach to error detection and quality assurance. Familiarity with LLMs and NLP pipelines (entity linking, topic modeling, text classification, sentimentanalysis, etc) Familiarity with data querying and manipulation (SQL, Python, etc) Must Have Data Annotation Data querying and manipulation Familiarity with LLMs Natural Language Processing (NLP) Ontology Development Taxonomy Management More ❯
City of London, London, United Kingdom Hybrid / WFH Options
Russell Tobin
metadata. Detail-oriented mindset, with a proactive approach to error detection and quality assurance. Familiarity with LLMs and NLP pipelines (entity linking, topic modeling, text classification, sentimentanalysis, etc) Familiarity with data querying and manipulation (SQL, Python, etc) Must Have Data Annotation Data querying and manipulation Familiarity with LLMs Natural Language Processing (NLP) Ontology Development Taxonomy Management More ❯
Ability to work independently and as part of a team in a fast-paced environment Basic understanding of NLP concepts like intent classification, entity recognition, and sentimentanalysis * Free services are subject to limitations #J-18808-Ljbffr More ❯
London, England, United Kingdom Hybrid / WFH Options
HiJiffy
more than 2,100 hotels in over 60 countries reimagine guest communications with HiJiffy's omnichannel solution featuring cutting-edge tech innovations like self-learning AI, sentimentanalysis, voice assistance, generative AI, and more. Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Consulting, Information Technology, and Sales Industries More ❯
chatbot strategy using Power Virtual Agents , ensuring seamless integration with D365 and escalation flows to human agents. Design AI for Supervisors including real-time dashboards, conversation intelligence, and sentiment analytics. Guide implementation of Intelligent IVR leveraging Azure Communication Services or integrated CCaaS platforms. Platform Integration & Governance Oversee the integration of telephony systems (e.g., Genesys, NICE, Five9, Azure Communication … integrations. Strong command of Customer Service Workspace configuration and extensibility (e.g., session templates, macros, app profiles). Expertise in AI-powered features : agent assist, conversation intelligence, call transcription, sentiment scoring. Experience with Power Platform , including Power Automate, Power Apps, and Power Virtual Agents. Solid knowledge of Azure components such as Azure Communication Services, Bot Framework, Logic Apps, Cognitive More ❯
Key Outcomes: Retain your customers, secure their renewal and hit retention targets Amplify Customer Loyalty : Champion customer retention, ensuring seamless renewals and surpassing retention targets. Master SentimentAnalysis : Identify and neutralise potential sentiment risks across diverse stakeholders, from end users to top decision-makers, fostering enduring relationships. Empower Customer Advocacy : Lead as a vocal customer More ❯
Key Outcomes: Retain your customers, secure their renewal and hit retention targets Amplify Customer Loyalty : Champion customer retention, ensuring seamless renewals and surpassing retention targets. Master SentimentAnalysis : Identify and neutralise potential sentiment risks across diverse stakeholders, from end users to top decision-makers, fostering enduring relationships. Empower Customer Advocacy : Lead as a vocal customer More ❯
Key Outcomes: Retain your customers, secure their renewal and hit retention targets Amplify Customer Loyalty: Champion customer retention, ensuring seamless renewals and surpassing retention targets. Master SentimentAnalysis: Identify and neutralise potential sentiment risks across diverse stakeholders, from end users to top decision-makers, fostering enduring relationships. Empower Customer Advocacy: Lead as a vocal customer More ❯
Machine Learning Applications in Everyday Life: The self-driving Google car Social listening applications Web search results Prediction of success and failures Credit scoring Text-based sentimentanalysis Pattern recognition Online recommendations or offers on big eCommerce sites (Amazon, Netflix) Address: 3rd floor 207 Regent Street London W1B 3HH UK #J-18808-Ljbffr More ❯
with top-tier organisations ranging from government, well-known brands to life-changing not-for-profits. They are the disrupter brand in polling, voting intention, and sentimentanalysis, working on elections and social research issues across the UK and broader Europe. Their tech is making waves and is quickly being adopted in the commercial sectors for various More ❯