scale Runware's technical support function . You'll define how support operates across all our product lines, including media generation APIs, Serverless, LLMs, and dedicated GPU capacity, and build the team, processes, and automation needed to deliver it. You'll lead our existing support team, stay technically involved … building from scratch , with a proactive, hands-on approach to solving problems. Strong differentiators Experience supporting AI/ML inference, GPU infrastructure, or serverless compute products . Hands-on experience with AI-assisted support tooling and automation . Tools & systems exposure: Support platforms: Pylon, Zendesk, Intercom, Jira, Linear, GitHub ...