451 to 475 of 787 Permanent Service Delivery Jobs

recovery, operational resilience, and business continuity alignment into a cohesive framework. This includes leading the evolution of resilience capabilities in line with the IT Service Continuity Management (ITSCM) strategy, ensuring appropriate coverage of an expanded range of disruptive scenarios across Technology Services. Technology Resilience & Continuity Lead London Permanent, full … team, you ll get to spend every day working with people who are passionate, talented and kind. Your new role Reporting to Service Delivery and Operations Manager, you will play a critical role in ensuring the organisation can effectively respond to and recover from operational disruptions, while meeting ...

Role: Senior IT Technician Salary: Up to £40,000 Location: Tunbridge Wells Setup: Full Time | Permanent Our client is a well-established managed service provider with a long track record of delivering tailored IT solutions to businesses across the UK. They work as a genuine extension of their clients … knowledge (Intune, Purview, Security, Azure, Entra) * Working knowledge of GDPR, ITIL-aligned systems and security best practice * A collaborative approach to leadership and service delivery * Able to juggle multiple priorities and complex technical challenges * Excellent documentation, planning and client communication skills Nice to Have (Not Essential) * Certifications ...

recovery, operational resilience, and business continuity alignment into a cohesive framework. This includes leading the evolution of resilience capabilities in line with the IT Service Continuity Management (ITSCM) strategy, ensuring appropriate coverage of an expanded range of disruptive scenarios across Technology Services. \n Technology Resilience & Continuity Lead … team, you'll get to spend every day working with people who are passionate, talented and kind. \n Your new role \n Reporting to Service Delivery and Operations Manager, you will play a critical role in ensuring the organisation can effectively respond to and recover from operational disruptions ...

line with SLAs Monitoring and responding to alerts from RMM tools Maintaining clear and accurate documentation and knowledge articles Identifying trends and driving service improvements Supporting internal initiatives to improve tools, processes, and standards Communicating effectively, translating technical detail into clear, business-friendly language What We're Looking … junior engineers What's in It for You Hybrid working - 3 days per week in Solihull 25 days annual leave, increasing to 28 with service A strong healthcare and wellbeing package , including private medical cover, discounted health plans, and virtual GP access A comprehensive benefits package designed to support ...

Service Desk Analyst Alongside a competitive salary as stated above, you will also receive: Up to 10% discretionary annual bonus 11% pension contribution (3% from you, 8% from us – optional additional matched 3% contributions, e.g. 6% from you, 11% from us) 25 days annual leave plus flexible bank holidays … option to buy/sell additional 5 days) Private Medical Cover Healthcare cash plan 6x salary death in service A personal GP service enabling you to get a video consultation with a NHS-registered private GP Employee Assistance Programme A range of shopping discounts from major high-street ...

advanced forecasting, staffing optimization, capacity planning, Genesys Cloud WFM local administration, and operational performance analysis to ensure alignment between member demand, staffing strategies, and service delivery objectives. This position acts as a strategic partner to Experience Center leadership by identifying operational trends, recommending workforce optimization opportunities, improving forecasting … historical trends, seasonality, campaign impacts, and operational drivers to improve forecast accuracy. 3. Support staffing models and capacity plans to align workforce requirements with service level objectives. 4. Provide scenario modeling and "what-if" analysis to support operational decision-making. 5. Monitor forecast variances and recommend corrective actions. 6. ...

South East. Our technical division is entering an exciting new phase of growth. We're investing heavily in our people, technologies and service delivery, creating an opportunity for an experienced Senior Infrastructure Engineer to play a key role in shaping the future of the department. This … genuine pathway into a future Head of Technology Projects position. The Role You'll be the senior technical escalation point for our Service Desk while leading infrastructure and cloud projects across our client base. Working closely with the Directors, you'll help define technical standards, improve internal systems ...

environments. They deliver complex, mission-critical programmes across cloud, data, and platform engineering, with a strong focus on innovation, AI adoption, and modernising enterprise service delivery at scale. This is a hands-on technical leadership role within a high-performing ServiceNow practice, responsible for shaping architecture across enterprise … architecture across enterprise programmes Lead technical design authority activities, ensuring governance and architectural integrity Manage and mentor teams of ServiceNow developers, setting engineering and delivery standards Define integration strategies across cloud platforms including AWS, Azure, and GCP Engage directly with stakeholders as a trusted advisor, providing options, risks ...

ownership of IT across the UK for a growing international organisation. This isn't a ticket-queue role and it isn't a pure Service Delivery Manager position. You'll be the senior IT presence in London, owning day-to-day IT operations, managing relationships with an outsourced … Service Desk, looking after the hardware estate, supporting infrastructure projects and becoming the trusted IT partner for senior stakeholders across the business. We're looking for someone who's already been the go-to IT person for an office or regional business and is ready to step into ...

ownership of IT across the UK for a growing international organisation. This isn't a ticket-queue role and it isn't a pure Service Delivery Manager position. You'll be the senior IT presence in London, owning day-to-day IT operations, managing relationships with an outsourced … Service Desk, looking after the hardware estate, supporting infrastructure projects and becoming the trusted IT partner for senior stakeholders across the business. We're looking for someone who's already been the go-to IT person for an office or regional business and is ready to step into ...

advice and best-practice guidance on Sage 200 functionality and associated applications. Manage support tickets through to resolution, maintaining accurate records and meeting agreed service levels. Document troubleshooting processes, resolutions, and recurring issues to support knowledge sharing and continuous improvement. Liaise with internal teams and third-party software vendors … resolve technical issues. Keep up to date with product developments, software updates, and complementary solutions within the Sage ecosystem. Maintain a strong customer service focus, ensuring clients receive a positive and professional experience. Support additional consultancy, training, and project-related activities when required. Contribute to team performance objectives ...

secure, resilient, well documented and aligned with organisational priorities. The role will suit someone who can combine strong technical expertise with team leadership, service improvement, project planning and clear communication with senior stakeholders. You will lead the IT Services team day to day, provide senior technical guidance across core … virtualisation, Wi-Fi, servers, storage, Microsoft 365, endpoint management and related systems. Act as the senior technical lead for IT infrastructure, cyber security controls, service resilience, business continuity and disaster recovery. Maintain IT risk registers, audits, risk assessments and service reviews to identify weaknesses and strengthen systems, processes ...

Field Communications Engineer you will join a team of dedicated, ambitious engineers in providing a high level of technical expertise and customer service to our clients. Ideal candidates will have a strong background in the telecoms/datacoms industry and a working knowledge of IP networking with a desire … fault reports. Undertaking surveys and support for technical installation projects.? Provide liaison and guidance to customers and 3rd party IT professionals to ensure quality delivery and support of our solutions.? Produce detailed technical documentation on system installation and support procedures.? Providing customer training? Working closely with the service ...

BUSINESS PROCESS & CONTINUOUS IMPROVEMENT COORDINATOR Excellent opportunity for a Business Process & Continuous Improvement Coordinator to join a growing Managed Service Provider focused on operational excellence, automation, and continuous improvement. * Permanent, full-time position based in Essex, working closely with operational, technical, and leadership teams across the business. * Ideal … Supporting the implementation of automation initiatives using tools such as Power Platform and workflow automation solutions. * Working with operational and technical teams to improve service delivery processes. * Establishing process KPIs and reporting on operational performance. * Supporting ISO 27001 and ISO 9001 compliance and audit readiness activities. * Working with ...

BUSINESS PROCESS & CONTINUOUS IMPROVEMENT COORDINATOR Excellent opportunity for a Business Process & Continuous Improvement Coordinator to join a growing Managed Service Provider focused on operational excellence, automation, and continuous improvement. Permanent, full-time position based in Essex, working closely with operational, technical, and leadership teams across the business. Ideal … Supporting the implementation of automation initiatives using tools such as Power Platform and workflow automation solutions. Working with operational and technical teams to improve service delivery processes. Establishing process KPIs and reporting on operational performance. Supporting ISO 27001 and ISO 9001 compliance and audit readiness activities. Working with ...

team of three, requiring strong leadership, coaching, and team development capabilities. Key Responsibilities: Own business performance outcomes across vendor-supported programs, including revenue delivery, operational efficiency, scalability, and partner performance. Develop scalable governance frameworks that enable vendors to operate with autonomy while maintaining accountability to business objectives and operational … unmet or emerging needs. Prior people management experience with demonstrated ability to lead, coach, and develop high‐performing teams. Strong understanding of operational governance, service delivery models, and scalable operational frameworks. Strong commercial acumen with the ability to balance revenue priorities and operational execution. Experience working in fast ...

from reactive support to a proactive, value-adding driver of performance and engagement. Key Responsibilities Lead, manage and develop the UK People Team, ensuring delivery of a high-quality, commercially focused HR service Act as a subject matter expert in employment law and employee relations, providing guidance … making and drive performance improvements Build leadership and management capability across the business to empower decision-making Review and improve HR processes, policies, and service delivery for greater efficiency and impact Act as a trusted advisor to stakeholders, translating business challenges into effective people solutions Embed organisational culture ...

clients a definitive edge or enable cost leadership Synthesizing end‐to‐end processes across planning, sales, procurement, manufacturing, warehousing, transportation, plant maintenance, and customer service Building solution roadmaps for customers’ transformation journeys based on SAP best practices and solutions across SAP S/4HANA, SaaS Line‐of‐Business solutions … winning attitude Preferred Skills Exposure to multiple modules and skill areas within the SAP product portfolio Experience with SAP Sales and hands‐on service delivery responsibilities Prior business domain experience before IT experience External publications in the public domain on industry or skill areas Additional exposure to other ...

requirements Work with senior management to define Aegis policies and procedures Create network topologies and diagrams Recommend network hardware and software improvements to enhance service delivery and profitability Implement new network technologies and infrastructure upgrades Support, Maintenance & Troubleshooting Monitor network performance and identify potential issues Conduct problem analysis … right candidate Company pension Employee discount Flexible schedule Private Health Care Group Life Eligible for profit-share after 12 months of continuous service What's next? It's easy! Click “APPLY” now! We can't wait to hear from you! Your data will be handled in line with GDPR ...

level system objectives while ensuring scalability, reliability, and availability of implemented systems. Provides leadership and expertise to evaluate planned platform growth, increasingly demanding enterprise service level requirements in order to identify, design, and implement technology solutions that exceed expectations. This role requires excellent collaboration and communication skills to translate … operations, problem identification/resolution, system documentation, and project management. Experience in of SDLC, Agile and Waterfall methodologies Business process analysis and design, and service delivery, particularly with respect to the use of information, EMR, ERP and CRM systems Security model understanding and maintenance Solid understanding of Business ...

helping you tackle more complex queries and develop your problem-solving abilities. Use your initiative to identify solutions and improve processes, ensuring high-quality service delivery. Build a strong foundation in IT support while preparing for career progression within the team. The ideal candidate will have... A recent ...

collaborate effectively with peers in the Insights communityIdentify research process improvements or develop new processes that help the team and BTI provide excellent service deliveryBe a mentor and a coach by supporting more junior team membersBe client-centric while actively seeking to help clients engage regularly and often with ...

Helpdesk London IT Support Firm £35,000 IT Helpdesk Coordinator. We’re seeking a highly organised and proactive Helpdesk Administrator or Service Desk Coordinator to join a dynamic, fast-paced IT Support Firm in the heart of London. This role is perfect for someone who thrives on keeping things … monitor helpdesk requests using the internal ticketing system Assign and escalate issues where necessary, ensuring timely resolution Liaise with internal teams and service providers to follow up on outstanding jobs Keep users informed with clear, timely updates throughout the process Maintain accurate records of all service requests ...

with the power of one of the worlds leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations! JOB DETAILS We are looking for a hands-on EUC Provisioning and Hardware Technician to support the build, configuration, imaging, repair, and deployment … deployment issues Carrying out hardware repairs including fault finding, part replacement, and system restoration Visiting customer sites across Guernsey to support timely device delivery within SLAs Maintaining accurate documentation across builds, repairs, and configuration changes Performing quality assurance checks on all devices before deployment Working with third-party ...

escalation point across both Support and Projects, you'll work closely with technical leadership to deliver robust solutions while driving automation, innovation and continual service improvement. Essential Skills & Experience Proven experience in a senior 3rd/4th Line Infrastructure Support role. Strong troubleshooting skills across enterprise infrastructure technologies. Linux … sales, solution design and technical scoping. RFP/RFT responses and quotation design. Cloud migration projects, including Microsoft 365 and SharePoint. AI-driven service improvements using tools such as Microsoft Copilot or Power Automate. Relevant Microsoft, VMware, Citrix or SonicWall certifications. Client Engagement Deliver high-quality technical support across ...