451 to 475 of 1,500 Permanent Service Delivery Jobs

range of work in a variety of environments, building on your expertise whilst delivering first-class customer service. Key Responsibilities: You’ll proactively monitor ticket queues in our IT Service Management (ITSM) System and resolve issues and requests within agreed SLAs, providing regular updates to tickets and end users. You’ll maintain user accounts and authentication methodologies on a … and a wealth of technical knowledge, you’ll have the capability to support issues and incidents at first and second levels. You’ll bring an understanding of excellent client service and delivery to the highest standards, complemented by your excellent verbal and written communication skills. Digitally fluent and with a passion for IT applications, you have working knowledge … pro-active, with lots of initiative and an ability to work at pace, you'll juggle a varied workload, effectively balancing priorities and deadlines. Whilst a ITIL qualification (ITIL Service Delivery/ITIL Foundation) would be beneficial, it’s your enthusiasm to learn and passion to deliver the highest standards of customer service that we’re interested More ❯

part of the Trust IT Team and contribute to the provision of customer focus and supporting students, teaching and administrative staff. The applicant will be responsible for maintaining effective service delivery standards and will provide hardware and software support. Applicants will have excellent interpersonal, communication and technical skills, together with the ability to work accurately under pressure and … self-starter who has excellent motivation and the right attitude to succeed with minimal supervision. Duties and responsibilities To provide a professional first line technical advisory and diagnostic support service to within a Service Desk environment during the service window. Setting up and supporting students & staff with their 1 to 1 device, raising repair claims when required … Setting up new PCs, Laptops, Tablets, iPads. To ensure that all reported technical issues are dealt with professionally and competently and that they are recorded on the Service Management System and are resolved within the customers Service Level Agreement. To report and manage any incident that requires the services of a third-party organisation. To monitor/manage More ❯

projects on behalf of the companies we partner with. Senior Meeting Room Technology Engineer Role summary/purpose of the job The Workplace Technology Group teams sit within the Service Delivery function and ensure that the core Workplace technology runs efficiently, reliably, and is kept up to date and continues to meet the needs of the firm. Key … the Team Lead into the expansion and improvement of meeting room technology/communication platforms Undertake and advise on complex analytical tasks across engineering, business ONBS15076788/1 and delivery leadership Analyses service and component availability, reliability, maintainability, and serviceability. Ensures that services and components meet and continue to meet all of their agreed performance targets and service … Meeting/Conference platforms (MS Teams, Zoom, Google Meet, WebEx) Meeting room equipment (Crestron MTR, Surface Hub, Lifesize, Audio Devices) H323/SIP Video Interop Technologies, e.g., PEXIP Content Delivery Networks e.g. Teams Enterprise Voice/Direct Routing Desirable Meeting room booking systems (Condeco) Microsoft Exchange Online Desirable Qualifications ITIL Service Management Foundation certification (or equivalent) MCSA, MCSE More ❯

projects on behalf of the companies we partner with. Senior Meeting Room Technology Engineer Role summary/purpose of the job The Workplace Technology Group teams sit within the Service Delivery function and ensure that the core Workplace technology runs efficiently, reliably, and is kept up to date and continues to meet the needs of the firm. Key … the Team Lead into the expansion and improvement of meeting room technology/communication platforms Undertake and advise on complex analytical tasks across engineering, business ONBS15076788/1 and delivery leadership Analyses service and component availability, reliability, maintainability, and serviceability. Ensures that services and components meet and continue to meet all of their agreed performance targets and service … Meeting/Conference platforms (MS Teams, Zoom, Google Meet, WebEx) Meeting room equipment (Crestron MTR, Surface Hub, Lifesize, Audio Devices) H323/SIP Video Interop Technologies, e.g., PEXIP Content Delivery Networks e.g. Teams Enterprise Voice/Direct Routing Desirable Meeting room booking systems (Condeco) Microsoft Exchange Online Desirable Qualifications ITIL Service Management Foundation certification (or equivalent) MCSA, MCSE More ❯

projects on behalf of the companies we partner with. Senior Meeting Room Technology Engineer Role summary/purpose of the job The Workplace Technology Group teams sit within the Service Delivery function and ensure that the core Workplace technology runs efficiently, reliably, and is kept up to date and continues to meet the needs of the firm. Key … the Team Lead into the expansion and improvement of meeting room technology/communication platforms Undertake and advise on complex analytical tasks across engineering, business ONBS15076788/1 and delivery leadership Analyses service and component availability, reliability, maintainability, and serviceability. Ensures that services and components meet and continue to meet all of their agreed performance targets and service … Meeting/Conference platforms (MS Teams, Zoom, Google Meet, WebEx) Meeting room equipment (Crestron MTR, Surface Hub, Lifesize, Audio Devices) H323/SIP Video Interop Technologies, e.g., PEXIP Content Delivery Networks e.g. Teams Enterprise Voice/Direct Routing Desirable Meeting room booking systems (Condeco) Microsoft Exchange Online Desirable Qualifications ITIL Service Management Foundation certification (or equivalent) MCSA, MCSE More ❯

Dynamics 365 Business Central Service Desk Analyst £40,000 to £50,000 Location: Remote or Scunthorpe OVERVIEW Our Business Central Service Desk Analyst plays a crucial role as the frontline contact for technical and software support. This role is dedicated to delivering exceptional customer service by efficiently resolving technical issues as well as, giving customer advice and … Guidance in the form of Team calls and Recorded or Live training sessions. By actively engaging with customers and teams, the Service Desk Analyst enhances the overall customer experience while contributing to the organisation’s objectives. The role involves logging and managing helpdesk tickets, meeting service level agreements (SLAs) and KPIs, and collaborating with internal teams to resolve … customer issues. Through continuous learning and adherence to compliance standards, the Service Desk Analyst ensures high-quality service delivery and fosters a positive, customer-focused environment. Business Central Experience (Essential) We’re looking for someone with a solid background in Microsoft Dynamics 365 Business Central. You’ll be the go-to expert for all our customer queries More ❯

Service Express is a renowned industry leader in data centre solutions, excelling in multivendor maintenance, hybrid cloud, and managed infrastructure services. With a commitment to delivering exceptional customer experiences and cutting-edge technology solutions, they are seeking passionate and motivated individuals to join the team as an IT Apprentice! The Operations Analyst provides IBMi and Intel Level 1 support … for internal and external customer requests, ensuring the delivery of exceptional 24/7 service. This role involves managing daily operational tasks, including incident resolution, change requests, and proactive monitoring to maintain service quality. Service Express have a wealth of experience kick-starting apprentices' careers, they know exactly what it takes to support and guide you throughout … in the Job: Proactively resolve 1st line and, where possible, 2nd line level incidents, ensuring timely escalation when necessary. Maintain high levels of call ownership, ensuring incidents, changes, and service requests are resolved efficiently and aligned with SLAs Utilise ITSM tools to track and update incidents, keeping stakeholders informed on progress Ensure compliance with processes and procedures to deliver More ❯

Location: Hybrid/Remote Sector: Public About the Role Our client is looking for an experienced Unit4 ERP (Agresso) Applications Manager to take responsibility for the management, development and delivery of core business applications. The role combines people leadership with service performance, ensuring that applications are well supported, incidents are resolved quickly, and longer-term improvements are delivered. … This is a hands-on leadership role that requires balancing day-to-day service management with strategic planning. You will oversee a small team, manage supplier relationships, and work closely with senior stakeholders to ensure applications continue to meet the needs of the organisation. Key Responsibilities Manage the end-to-end delivery of application services, ensuring efficiency, quality … and compliance with SLAs and KPIs. Lead major projects and reviews within the applications portfolio to enhance service delivery. Monitor and resolve incidents and service requests, escalating complex cases as required. Ensure applications and services comply with legal, regulatory and organisational policies. Directly or matrix manage a small team, supporting their performance and professional development. Work with internal More ❯

BMS Service Engineer - London/Home Counties Our client requires a BMS Service Engineer to support their service delivery function, the experienced engineer will be proficient with any BMS Controls systems within commercial premises such as blue chip buildings, Government centres, Banks etc. They are looking for a BMS Service Engineer who is experienced with … writing or modifying software however there will be manufacturer training available . In addition to the software skills our client would like the successful BMS Service Engineer to be competent with graphics, there would be an element of training on this particular skill set if needed. As the BMS Service Engineer you will have a strong electrical background More ❯

overall responsibility of the day-to-day provision, management, and support of the local IT infrastructure, ensuring all staff has adequate IT provision to meet their needs, maintaining excellent service levels through effective prioritisation and organisation. This will include running daily routine procedures, resolving functional and/or technical issues and assist in the development of current processes to … improve standards and reduce costs. As a member of the IT Team, the Senior IT Infrastructure Engineer will report to and work closely with the IT Service Delivery Manager in aligning site priorities for implementation of the global IT strategy, advising on local security, compliance, or regulatory requirements along with any local challenges as identified. Key Responsibilities: Managing … daily IT support requests and issues, ensuring excellent customer service across the support team. Monitoring, maintaining, and upgrading core infrastructure including servers, networks, systems as identified and in-line with compliance and certification requirements. NIST, ISO27001, Cyber Essentials Plus etc. Diagnosing and resolving technical faults and problems. Delivering projects to improve IT services and systems. Ensuring robust IT security More ❯

overall responsibility of the day-to-day provision, management, and support of the local IT infrastructure, ensuring all staff has adequate IT provision to meet their needs, maintaining excellent service levels through effective prioritisation and organisation. This will include running daily routine procedures, resolving functional and/or technical issues and assist in the development of current processes to … improve standards and reduce costs. As a member of the IT Team, the Senior IT Infrastructure Engineer will report to and work closely with the IT Service Delivery Manager in aligning site priorities for implementation of the global IT strategy, advising on local security, compliance, or regulatory requirements along with any local challenges as identified. Key Responsibilities: Managing … daily IT support requests and issues, ensuring excellent customer service across the support team. Monitoring, maintaining, and upgrading core infrastructure including servers, networks, systems as identified and in-line with compliance and certification requirements. NIST, ISO27001, Cyber Essentials Plus etc. Diagnosing and resolving technical faults and problems. Delivering projects to improve IT services and systems. Ensuring robust IT security More ❯

Are you an experienced Service Desk Engineer looking for your next challenge? We're seeking a skilled professional with 5-7 years of experience to join our team and provide expert-level support in IT service management. You'll be a key player, escalating and resolving complex technical issues, ensuring high service quality, and mentoring junior staff. … Key Requirements & Experience: Proven expertise in Service Desk operations. Strong knowledge of incident management, troubleshooting, and service requests. Mandatory skills: Jira Service Desk , Servicedesk , and Windows Server . If you're passionate about maintaining excellent service delivery, managing complex incidents, and driving continuous improvement, we want to hear from you! If you're ready to More ❯

Are you an experienced Service Desk Engineer looking for your next challenge? We're seeking a skilled professional with 5-7 years of experience to join our team and provide expert-level support in IT service management. You'll be a key player, escalating and resolving complex technical issues, ensuring high service quality, and mentoring junior staff. … Key Requirements & Experience: Proven expertise in Service Desk operations. Strong knowledge of incident management, troubleshooting, and service requests. Mandatory skills: Jira Service Desk , Servicedesk , and Windows Server . If you're passionate about maintaining excellent service delivery, managing complex incidents, and driving continuous improvement, we want to hear from you! If you're ready to More ❯

still growing. TEAM IT Architecture incorporates the Enterprise Architecture, Solution Architecture, Technical Architecture, Data Architecture, Cyber Security Architecture plus oversight of Principle Software Engineers working within our Technology & Product delivery teams. We own the overall direction of easyJet’s IT landscape across all domains, working in close collaboration with colleagues across IT and the broader business. We also play … teams. This role is crucial for translating strategic vision into practical, scalable solutions that directly impact our business. You will work closely with fellow architects, business stakeholders, and product delivery teams to define IT solutions that align with our broader strategy, enterprise Architecture and ambitious goals. JOB PURPOSE As the Solution Lead for a product mission team, you will … the end to end solution architecture, outlining appropriate component responsibilities and boundaries, producing interaction diagrams explaining how the solution hangs together. • Clear communication of the defined solution to the delivery and service teams (both in house and third party). • Ensure key factors such as total cost of ownership, ongoing maintenance, a broad understanding of architectural risk etc. More ❯

still growing. TEAM IT Architecture incorporates the Enterprise Architecture, Solution Architecture, Technical Architecture, Data Architecture, Cyber Security Architecture plus oversight of Principle Software Engineers working within our Technology & Product delivery teams. We own the overall direction of easyJet’s IT landscape across all domains, working in close collaboration with colleagues across IT and the broader business. We also play … teams. This role is crucial for translating strategic vision into practical, scalable solutions that directly impact our business. You will work closely with fellow architects, business stakeholders, and product delivery teams to define IT solutions that align with our broader strategy, enterprise Architecture and ambitious goals. JOB PURPOSE As the Solution Lead for a product mission team, you will … the end to end solution architecture, outlining appropriate component responsibilities and boundaries, producing interaction diagrams explaining how the solution hangs together. • Clear communication of the defined solution to the delivery and service teams (both in house and third party). • Ensure key factors such as total cost of ownership, ongoing maintenance, a broad understanding of architectural risk etc. More ❯

still growing. TEAM IT Architecture incorporates the Enterprise Architecture, Solution Architecture, Technical Architecture, Data Architecture, Cyber Security Architecture plus oversight of Principle Software Engineers working within our Technology & Product delivery teams. We own the overall direction of easyJet’s IT landscape across all domains, working in close collaboration with colleagues across IT and the broader business. We also play … teams. This role is crucial for translating strategic vision into practical, scalable solutions that directly impact our business. You will work closely with fellow architects, business stakeholders, and product delivery teams to define IT solutions that align with our broader strategy, enterprise Architecture and ambitious goals. JOB PURPOSE As the Solution Lead for a product mission team, you will … the end to end solution architecture, outlining appropriate component responsibilities and boundaries, producing interaction diagrams explaining how the solution hangs together. • Clear communication of the defined solution to the delivery and service teams (both in house and third party). • Ensure key factors such as total cost of ownership, ongoing maintenance, a broad understanding of architectural risk etc. More ❯

still growing. TEAM IT Architecture incorporates the Enterprise Architecture, Solution Architecture, Technical Architecture, Data Architecture, Cyber Security Architecture plus oversight of Principle Software Engineers working within our Technology & Product delivery teams. We own the overall direction of easyJet’s IT landscape across all domains, working in close collaboration with colleagues across IT and the broader business. We also play … teams. This role is crucial for translating strategic vision into practical, scalable solutions that directly impact our business. You will work closely with fellow architects, business stakeholders, and product delivery teams to define IT solutions that align with our broader strategy, enterprise Architecture and ambitious goals. JOB PURPOSE As the Solution Lead for a product mission team, you will … the end to end solution architecture, outlining appropriate component responsibilities and boundaries, producing interaction diagrams explaining how the solution hangs together. • Clear communication of the defined solution to the delivery and service teams (both in house and third party). • Ensure key factors such as total cost of ownership, ongoing maintenance, a broad understanding of architectural risk etc. More ❯

Service Desk Manager, IT Support, SC Clearance, COR7384 An exciting opportunity has arisen for a talented Service Desk Manager to join a leading MSP, managing a growing team that delivers high-quality IT support to major clients throughout the UK. The Role As the Service Desk Manager, you’ll lead a skilled technical team providing exceptional support … across critical IT systems. This is a hands-on leadership role, responsible for maintaining strong service standards, driving process improvement, and ensuring smooth day-to-day operations within a 24/7 support environment. You’ll oversee incident management, service delivery, and continuous improvement - ensuring customers experience reliability, transparency, and outstanding technical care. The Company Our client … is a leading MSP provider specialising in delivering secure networks and solutions to clients across the UK. The Service Desk Manager will join a dynamic team that values hard work and innovative thinking, working primarily onsite from their offices near Bradford, with occasional visits to client sites. This role requires UK residency and eligibility for Security Clearance (SC). More ❯

Customer Service Representative - IT Services Corsham 10 month fixed term contract - £29,000 An exciting opportunity has arisen for a technology focussed Customer Service Representative to join a fast-growing technology services provider. This role is perfect for candidates with a passion for customer service, IT support, and service delivery excellence. You'll be part More ❯

Position: IT Service Specialist (Line 1) Location: Moodiesburn, Glasgow (On-site) Schedule: Monday to Friday Employment Type: Full-Time, Permanent Role Overview: The IT Service Desk Analyst serves as the primary point of contact for internal IT queries and technical issues. This role involves logging, diagnosing, and resolving standard technical problems or escalating more complex issues to higher … position plays a key role in delivering reliable, high-quality IT support and contributes directly to the effectiveness and success of the IT department. Key Responsibilities: Respond to IT service requests submitted via portal, email, phone, or chat. Perform initial diagnosis and resolve known issues. Troubleshoot unfamiliar issues following established procedures. Escalate unresolved problems to Level 2 support or … appropriate teams, providing all relevant details. Monitor outstanding tickets to ensure timely resolution in line with service expectations. Maintain accurate records of incidents and service requests; contribute to knowledge base documentation including error fixes and workarounds. Ensure high customer satisfaction through clear communication and prompt issue resolution. Adhere to IT service desk policies, procedures, and best practices. More ❯

Position: IT Service Specialist (Line 1) Location: Moodiesburn, Glasgow (On-site) Schedule: Monday to Friday Employment Type: Full-Time, Permanent Role Overview: The IT Service Desk Analyst serves as the primary point of contact for internal IT queries and technical issues. This role involves logging, diagnosing, and resolving standard technical problems or escalating more complex issues to higher … position plays a key role in delivering reliable, high-quality IT support and contributes directly to the effectiveness and success of the IT department. Key Responsibilities: Respond to IT service requests submitted via portal, email, phone, or chat. Perform initial diagnosis and resolve known issues. Troubleshoot unfamiliar issues following established procedures. Escalate unresolved problems to Level 2 support or … appropriate teams, providing all relevant details. Monitor outstanding tickets to ensure timely resolution in line with service expectations. Maintain accurate records of incidents and service requests; contribute to knowledge base documentation including error fixes and workarounds. Ensure high customer satisfaction through clear communication and prompt issue resolution. Adhere to IT service desk policies, procedures, and best practices. More ❯

Position: IT Service Specialist (Line 1) Location: Moodiesburn, Glasgow (On-site) Schedule: Monday to Friday Employment Type: Full-Time, Permanent Role Overview: The IT Service Desk Analyst serves as the primary point of contact for internal IT queries and technical issues. This role involves logging, diagnosing, and resolving standard technical problems or escalating more complex issues to higher … position plays a key role in delivering reliable, high-quality IT support and contributes directly to the effectiveness and success of the IT department. Key Responsibilities: Respond to IT service requests submitted via portal, email, phone, or chat. Perform initial diagnosis and resolve known issues. Troubleshoot unfamiliar issues following established procedures. Escalate unresolved problems to Level 2 support or … appropriate teams, providing all relevant details. Monitor outstanding tickets to ensure timely resolution in line with service expectations. Maintain accurate records of incidents and service requests; contribute to knowledge base documentation including error fixes and workarounds. Ensure high customer satisfaction through clear communication and prompt issue resolution. Adhere to IT service desk policies, procedures, and best practices. More ❯

still growing. TEAM IT Architecture incorporates the Enterprise Architecture, Solution Architecture, Technical Architecture, Data Architecture, Cyber Security Architecture plus oversight of Principle Software Engineers working within our Technology & Product delivery teams. We own the overall direction of easyJet's IT landscape across all domains, working in close collaboration with colleagues across IT and the broader business. We also play … teams. This role is crucial for translating strategic vision into practical, scalable solutions that directly impact our business. You will work closely with fellow architects, business stakeholders, and product delivery teams to define IT solutions that align with our broader strategy, enterprise Architecture and ambitious goals. JOB PURPOSE As the Solution Lead for a product mission team, you will … the end to end solution architecture, outlining appropriate component responsibilities and boundaries, producing interaction diagrams explaining how the solution hangs together. • Clear communication of the defined solution to the delivery and service teams (both in house and third party). • Ensure key factors such as total cost of ownership, ongoing maintenance, a broad understanding of architectural risk etc. More ❯

Senior Managed Service Engineer Remote-first: Work from home with scheduled travel to the Leatherhead office (expected once a month for 1/2 days) and central London for team meetups, company-wide training, and events. Our client is seeking a Senior Managed Services Engineer with exceptional expertise in VMware Cloud Foundation (VCF), vSphere, VMware NSX, and Veeam Backup … services, and virtual networking. Operate and enhance Veeam Backup & Replication platforms to deliver robust data protection, recovery, and disaster recovery (DR) across on-premises and hybrid workloads. Manage incidents, service requests, and change controls in alignment with ITIL-based processes. Lead and participate in root cause analysis for infrastructure-related incidents to drive long-term stability and improvement. Maintain … and update accurate, detailed technical documentation and configuration records. Serve as a senior customer point of contact, participating in regular operational meetings and providing progress updates on service delivery and enhancements. Collaborate with consultants, service managers, and cross-functional technical teams to ensure seamless service and support. Participate in out-of-hours support rotation as required. More ❯

opportunity for an experienced IT Support Manager to join a growing organisation and play a key role in managing the IT support function, leading internal projects, and ensuring exceptional service delivery across the business. You will oversee the day-to-day operations of the IT helpdesk, lead and mentor the IT support team, and work closely with both … and ensure efficient resolution of technical issues. Plan, coordinate, and deliver internal IT projects to a high standard with full documentation and governance. Drive high-quality, user-centric customer service, ensuring the IT function meets service level expectations. Maintain and develop internal IT procedures, policies, and technical standards. Manage relationships with third-party suppliers and service providers … to ensure maximum value and service continuity. Support the deployment and maintenance of new IT systems, software, and services. Oversee IT asset, licence, and contract management. Ensure the integrity, security, and continuity of business systems and data through appropriate backup and recovery measures. Contribute to IT strategy and continuous improvement initiatives across the business. Key Skills & Experience Proven experience More ❯