Service Delivery
UK

The following table provides summary statistics for permanent job vacancies with a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 6 months to 6 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
6 May 2024
Same period 2023 Same period 2022
Rank 101 139 146
Rank change year-on-year +38 +7 +13
Permanent jobs citing Service Delivery 2,568 2,631 4,507
As % of all permanent jobs advertised in the UK 2.60% 2.54% 2.86%
As % of the Processes & Methodologies category 3.03% 2.66% 2.99%
Number of salaries quoted 1,748 1,715 3,008
10th Percentile £28,500 £26,350 £28,675
25th Percentile £36,250 £34,900 £38,750
Median annual salary (50th Percentile) £50,000 £51,918 £51,500
Median % change year-on-year -3.69% +0.81% +3.00%
75th Percentile £66,113 £70,000 £65,000
90th Percentile £78,750 £88,750 £80,000
UK excluding London median annual salary £47,466 £45,000 £47,500
% change year-on-year +5.48% -5.26% +7.91%

All Process and Methodology Skills
UK

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 84,862 98,882 150,503
As % of all permanent jobs advertised in the UK 85.90% 95.62% 95.62%
Number of salaries quoted 59,922 58,137 83,321
10th Percentile £29,000 £34,000 £33,500
25th Percentile £40,000 £45,000 £43,750
Median annual salary (50th Percentile) £55,000 £61,500 £60,000
Median % change year-on-year -10.57% +2.50% +9.09%
75th Percentile £72,500 £81,251 £80,000
90th Percentile £92,500 £100,000 £96,251
UK excluding London median annual salary £50,000 £55,000 £52,500
% change year-on-year -9.09% +4.76% +9.38%

Service Delivery
Job Vacancy Trend

Job postings citing Service Delivery as a proportion of all IT jobs advertised.

Job vacancy trend for Service Delivery in the UK

Service Delivery
Salary Trend

3-month moving average salary quoted in jobs citing Service Delivery.

Salary trend for Service Delivery in the UK

Service Delivery
Salary Histogram

Salary distribution for jobs citing Service Delivery over the 6 months to 6 May 2024.

Salary histogram for Service Delivery in the UK

Service Delivery
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the UK over the 6 months to 6 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +45 2,266 £50,000 -4.39% 867
UK excluding London +21 1,901 £47,466 +5.48% 666
Work from Home +23 884 £55,000 - 351
London +66 601 £60,459 -6.99% 259
South East +9 485 £49,000 +15.29% 155
North of England +38 431 £47,500 -2.36% 157
Midlands +42 331 £47,450 -9.62% 114
South West +14 305 £50,000 +5.26% 82
North West +33 236 £50,000 +11.11% 93
West Midlands +37 222 £50,000 -7.61% 64
Yorkshire +48 159 £47,500 -18.80% 53
Scotland -32 150 £49,990 +24.98% 54
East of England -20 133 £35,750 -15.88% 94
East Midlands +17 105 £37,500 -28.57% 50
Wales +40 54 £52,101 +34.48% 24
North East +7 39 £38,066 +18.95% 12
Northern Ireland +15 18 £61,750 +71.53% 7

Service Delivery
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 144 (5.61%) SharePoint
2 110 (4.28%) Microsoft Exchange
3 30 (1.17%) Confluence
4 24 (0.93%) CMS
5 22 (0.86%) Apache
5 22 (0.86%) nginx
6 21 (0.82%) Jupyter
7 18 (0.70%) Apache Spark
8 11 (0.43%) IIS
9 8 (0.31%) Exchange Server 2013
10 7 (0.27%) Appian
10 7 (0.27%) Exchange Server 2010
11 6 (0.23%) Exchange Server 2000
12 5 (0.19%) SharePoint 2010
12 5 (0.19%) SharePoint 2013
13 4 (0.16%) SAS
13 4 (0.16%) Umbraco
14 3 (0.12%) Documentum
14 3 (0.12%) Skype for Business
15 2 (0.078%) MS Project Server
Applications
1 171 (6.66%) Microsoft Office
2 147 (5.72%) Microsoft Excel
3 60 (2.34%) Microsoft PowerPoint
4 20 (0.78%) Microsoft Project
5 7 (0.27%) MS Visio
6 6 (0.23%) Chatbot
6 6 (0.23%) InDesign
6 6 (0.23%) Photoshop
7 5 (0.19%) Spreadsheet
8 3 (0.12%) AutoCAD
8 3 (0.12%) Trello
9 1 (0.039%) Adobe Creative Suite
9 1 (0.039%) Adobe Illustrator
9 1 (0.039%) Solid Edge
9 1 (0.039%) SOLIDWORKS
Business Applications
1 27 (1.05%) Dynamics CRM
2 8 (0.31%) SAP ERP
3 7 (0.27%) Maximo
3 7 (0.27%) Remedy ITSM
4 6 (0.23%) Dynamics GP
4 6 (0.23%) NEC Housing
4 6 (0.23%) SAP HCM
4 6 (0.23%) Workday HCM
5 5 (0.19%) Oracle EBS
5 5 (0.19%) Primavera
6 4 (0.16%) Elite 3E
6 4 (0.16%) Magento
6 4 (0.16%) Oracle ERP
6 4 (0.16%) ResourceLink
6 4 (0.16%) SAP HR
7 3 (0.12%) NetSuite
7 3 (0.12%) Salesforce CRM
7 3 (0.12%) Shopify
8 2 (0.078%) SAP CX
8 2 (0.078%) SAP PP
Cloud Services
1 473 (18.42%) Microsoft 365
2 436 (16.98%) Azure
3 182 (7.09%) SaaS
4 164 (6.39%) Power Platform
5 115 (4.48%) AWS
6 90 (3.50%) Entra ID
7 63 (2.45%) PowerApps
8 45 (1.75%) Azure DevOps
9 39 (1.52%) Dynamics 365
10 36 (1.40%) OneDrive
10 36 (1.40%) Power Automate
11 32 (1.25%) Amazon S3
12 23 (0.90%) Cloud Computing
12 23 (0.90%) IaaS
13 22 (0.86%) Azure Sentinel
14 20 (0.78%) WhatsApp
15 18 (0.70%) MinIO
15 18 (0.70%) OpenShift
15 18 (0.70%) PaaS
16 13 (0.51%) Amazon EC2
Communications & Networking
1 196 (7.63%) Firewall
2 126 (4.91%) WAN
3 111 (4.32%) LAN
4 99 (3.86%) VPN
5 83 (3.23%) Wi-Fi
6 73 (2.84%) Network Security
7 72 (2.80%) DNS
8 58 (2.26%) DHCP
8 58 (2.26%) Wireless
9 46 (1.79%) Internet
9 46 (1.79%) VoIP
10 43 (1.67%) SD-WAN
11 39 (1.52%) TCP/IP
12 35 (1.36%) VLAN
13 33 (1.29%) SAN
14 24 (0.93%) Unified Communications
15 20 (0.78%) Intranet
15 20 (0.78%) Remote Desktop
16 18 (0.70%) NAS
17 15 (0.58%) WLAN
Database & Business Intelligence
1 123 (4.79%) SQL Server
2 100 (3.89%) Power BI
3 59 (2.30%) Relational Database
4 29 (1.13%) Big Data
4 29 (1.13%) MySQL
5 25 (0.97%) RDBMS
6 18 (0.70%) Hadoop
6 18 (0.70%) Presto
6 18 (0.70%) SQL Server Reporting Services
7 17 (0.66%) Data Warehouse
8 15 (0.58%) Amazon RDS
9 14 (0.55%) Azure SQL Database
10 13 (0.51%) GIS
11 10 (0.39%) NoSQL
12 9 (0.35%) Oracle Database
13 8 (0.31%) SQL Server Integration Services
14 6 (0.23%) DB2
14 6 (0.23%) PostgreSQL
14 6 (0.23%) SAP HANA
14 6 (0.23%) Tableau
Development Applications
1 53 (2.06%) JIRA
2 30 (1.17%) Jenkins
3 18 (0.70%) Atlassian Bamboo
4 13 (0.51%) Team Foundation Server
4 13 (0.51%) Visual Studio
5 11 (0.43%) Git
6 9 (0.35%) Robot Framework
7 4 (0.16%) GitLab
7 4 (0.16%) Selenium
8 2 (0.078%) Appium
8 2 (0.078%) Bitbucket
8 2 (0.078%) Cypress.io
8 2 (0.078%) JMeter
8 2 (0.078%) Postman
8 2 (0.078%) REST Assured
8 2 (0.078%) Serenity BDD
8 2 (0.078%) SpecFlow
9 1 (0.039%) MSI
9 1 (0.039%) Visual Studio Team System
General
1 982 (38.24%) Social Skills
2 598 (23.29%) Finance
3 263 (10.24%) Inclusion and Diversity
4 230 (8.96%) Analytical Skills
5 218 (8.49%) Public Sector
6 170 (6.62%) Law
7 142 (5.53%) Legal
8 122 (4.75%) Retail
9 96 (3.74%) Organisational Skills
10 92 (3.58%) Marketing
11 67 (2.61%) Telecoms
12 52 (2.02%) Presentation Skills
13 51 (1.99%) Influencing Skills
14 46 (1.79%) Banking
15 44 (1.71%) Local Government
16 35 (1.36%) Aerospace
16 35 (1.36%) Manufacturing
17 29 (1.13%) Documentation Skills
18 27 (1.05%) Fire and Rescue
19 23 (0.90%) Police
Job Titles
1 478 (18.61%) Service Manager
2 394 (15.34%) Delivery Manager
3 390 (15.19%) Service Delivery Manager
4 292 (11.37%) Analyst
5 282 (10.98%) IT Manager
6 280 (10.90%) Senior
7 260 (10.12%) Lead
8 174 (6.78%) IT Support
9 154 (6.00%) Senior Manager
10 122 (4.75%) Senior Delivery Manager
10 122 (4.75%) Senior Service Manager
11 117 (4.56%) Senior Service Delivery Manager
12 113 (4.40%) IT Services Manager
13 110 (4.28%) Developer
14 108 (4.21%) Support Engineer
15 107 (4.17%) Consultant
16 91 (3.54%) Support Analyst
17 87 (3.39%) IT Analyst
18 85 (3.31%) IT Engineer
19 83 (3.23%) Infrastructure Engineer
Libraries, Frameworks & Software Standards
1 54 (2.10%) .NET
2 44 (1.71%) EDI
3 31 (1.21%) HTML
4 23 (0.90%) CSS
5 19 (0.74%) .NET Framework
6 18 (0.70%) ActiveMQ
6 18 (0.70%) Apache NiFi
6 18 (0.70%) Elastic Stack
6 18 (0.70%) RabbitMQ
6 18 (0.70%) YAML
7 16 (0.62%) Middleware
8 14 (0.55%) ASP.NET
9 11 (0.43%) AngularJS
10 10 (0.39%) XML
11 9 (0.35%) .NET Core
11 9 (0.35%) Web Services
12 8 (0.31%) cXML
12 8 (0.31%) EDIFACT
12 8 (0.31%) REST
13 7 (0.27%) Flash
Miscellaneous
1 140 (5.45%) Self-Motivation
2 124 (4.83%) Management Information System
3 99 (3.86%) Driving Licence
4 91 (3.54%) Data Centre
5 57 (2.22%) Product Ownership
6 45 (1.75%) Onboarding
7 36 (1.40%) Enterprise Software
8 31 (1.21%) Public Cloud
9 30 (1.17%) Fat Client
9 30 (1.17%) Thin Client
10 29 (1.13%) Hybrid Cloud
11 26 (1.01%) PMI
12 23 (0.90%) CMDB
13 21 (0.82%) Security Operations Centre
14 19 (0.74%) Analytical Mindset
14 19 (0.74%) Mainframe
15 18 (0.70%) Virtual Team
16 17 (0.66%) Low-Code
16 17 (0.66%) Replication
17 16 (0.62%) NHS
Operating Systems
1 417 (16.24%) Windows
2 137 (5.33%) Windows Server
3 132 (5.14%) Linux
4 121 (4.71%) Windows 10
5 43 (1.67%) Apple iOS
6 42 (1.64%) Unix
7 35 (1.36%) Windows Server 2019
8 31 (1.21%) Windows Server 2012
9 29 (1.13%) Android
10 28 (1.09%) Windows 7
11 27 (1.05%) Windows Server 2016
12 25 (0.97%) Mac OS X
13 18 (0.70%) Mac OS
14 17 (0.66%) Windows Server 2008
15 6 (0.23%) Ubuntu
16 5 (0.19%) Windows 8
17 3 (0.12%) VMS
18 2 (0.078%) Red Hat Enterprise Linux
19 1 (0.039%) CentOS
19 1 (0.039%) Oracle Linux
Processes & Methodologies
1 875 (34.07%) ITIL
2 514 (20.02%) Service Management
3 487 (18.96%) Customer Service
4 481 (18.73%) Problem-Solving
5 407 (15.85%) ITSM
6 377 (14.68%) Continuous Improvement
7 335 (13.05%) Project Management
8 330 (12.85%) Agile
9 284 (11.06%) Mentoring
10 266 (10.36%) Change Management
11 225 (8.76%) Stakeholder Management
12 214 (8.33%) Actionable Insight
13 200 (7.79%) Incident Management
14 196 (7.63%) Cybersecurity
15 187 (7.28%) Project Delivery
16 172 (6.70%) Roadmaps
17 168 (6.54%) Performance Management
18 161 (6.27%) DevOps
19 147 (5.72%) Problem Management
20 146 (5.69%) Contract Negotiation
Programming Languages
1 147 (5.72%) SQL
2 94 (3.66%) PowerShell
3 64 (2.49%) Python
4 40 (1.56%) Bash
4 40 (1.56%) C#
5 34 (1.32%) JavaScript
6 32 (1.25%) T-SQL
7 30 (1.17%) Java
8 19 (0.74%) COBOL
9 18 (0.70%) Shell Script
10 8 (0.31%) ActionScript
10 8 (0.31%) ActionScript 2.0
10 8 (0.31%) TypeScript
11 5 (0.19%) VB
12 4 (0.16%) Kotlin
13 3 (0.12%) PHP
13 3 (0.12%) Scala
14 2 (0.078%) Data Analysis Expressions
14 2 (0.078%) VBScript
15 1 (0.039%) VB.NET
Qualifications
1 404 (15.73%) Degree
2 283 (11.02%) Security Cleared
3 132 (5.14%) SC Cleared
4 92 (3.58%) ITIL Certification
5 80 (3.12%) Cisco Certification
6 66 (2.57%) DV Cleared
7 54 (2.10%) Microsoft Certification
8 49 (1.91%) CISSP
8 49 (1.91%) PMI Certification
9 48 (1.87%) CCNA
9 48 (1.87%) Computer Science Degree
10 45 (1.75%) ITIL Foundation Certificate
11 41 (1.60%) CCNP
12 36 (1.40%) CTC Cleared
13 35 (1.36%) DBS Check
14 32 (1.25%) PMP
15 25 (0.97%) AWS Certification
16 23 (0.90%) BPSS Clearance
17 17 (0.66%) CISM
17 17 (0.66%) MCSE
Quality Assurance & Compliance
1 336 (13.08%) SLA
2 73 (2.84%) GDPR
3 70 (2.73%) QA
4 57 (2.22%) Cyber Essentials
5 53 (2.06%) ISO/IEC 27001
6 40 (1.56%) Accessibility
7 37 (1.44%) PMO
8 22 (0.86%) Data Quality
9 12 (0.47%) PCI DSS
10 10 (0.39%) ISO 9001
11 8 (0.31%) NIST
12 7 (0.27%) Actionable Recommendations
12 7 (0.27%) Cyber Essentials PLUS
13 6 (0.23%) GRC
13 6 (0.23%) Sarbanes-Oxley
14 5 (0.19%) ISO/IEC 20000
14 5 (0.19%) TickIT
15 4 (0.16%) NCSC
15 4 (0.16%) NEBOSH
16 3 (0.12%) HIPAA
System Software
1 314 (12.23%) Active Directory
2 94 (3.66%) VMware Infrastructure
3 44 (1.71%) Hyper-V
4 35 (1.36%) vSphere
5 27 (1.05%) Virtual Desktop
6 23 (0.90%) Docker
7 18 (0.70%) Virtual Machines
8 16 (0.62%) Firmware
9 10 (0.39%) VMware ESXi
10 7 (0.27%) Virtual Servers
11 3 (0.12%) BitLocker
12 2 (0.078%) Embedded Firmware
12 2 (0.078%) XenApp
13 1 (0.039%) DFS Replication
13 1 (0.039%) KVM
13 1 (0.039%) Microsoft Virtual Server
13 1 (0.039%) Veritas Cluster Server
13 1 (0.039%) XenDesktop
Systems Management
1 107 (4.17%) Microsoft Intune
2 98 (3.82%) SCCM
3 39 (1.52%) Kubernetes
4 33 (1.29%) Ansible
5 26 (1.01%) Terraform
6 22 (0.86%) WSUS
7 18 (0.70%) Grafana
7 18 (0.70%) HAProxy
7 18 (0.70%) Prometheus
8 11 (0.43%) Jamf Pro
9 10 (0.39%) Nessus
10 7 (0.27%) ZABBIX
11 6 (0.23%) Microsoft Data Protection Manager
11 6 (0.23%) NetBackup
11 6 (0.23%) SCDPM
11 6 (0.23%) vCenter Server
12 5 (0.19%) FortiGate
12 5 (0.19%) Single Sign-On
13 4 (0.16%) SmoothWall
14 3 (0.12%) Failover Clustering
Vendors
1 818 (31.85%) Microsoft
2 250 (9.74%) ServiceNow
3 171 (6.66%) VMware
4 127 (4.95%) Dell
5 117 (4.56%) Cisco
6 73 (2.84%) Oracle
7 57 (2.22%) Salesforce
8 52 (2.02%) Apple
9 51 (1.99%) SAP
10 44 (1.71%) Citrix
11 43 (1.67%) Meraki
12 41 (1.60%) Veeam
13 36 (1.40%) iManage
14 28 (1.09%) Adobe
15 27 (1.05%) Google
16 21 (0.82%) Sophos
17 20 (0.78%) HP
18 19 (0.74%) Unisys
19 18 (0.70%) Aderant
19 18 (0.70%) SolarWinds