Service Delivery Jobs

Service Delivery
UK

The table below provides summary statistics for permanent job vacancies requiring Service Delivery skills. It includes a benchmarking guide to the annual salaries offered in vacancies that cited Service Delivery over the 6 months leading up to 1 May 2025, comparing them to the same period in the previous two years.

6 months to
1 May 2025
Same period 2024 Same period 2023
Rank 40 100 136
Rank change year-on-year +60 +36 +7
Permanent jobs citing Service Delivery 2,964 2,579 2,680
As % of all permanent jobs advertised in the UK 5.70% 2.62% 2.58%
As % of the Processes & Methodologies category 6.10% 3.05% 2.70%
Number of salaries quoted 909 1,765 1,708
10th Percentile £31,250 £28,600 £26,250
25th Percentile £41,250 £36,250 £34,219
Median annual salary (50th Percentile) £56,500 £50,000 £51,525
Median % change year-on-year +13.00% -2.96% -1.86%
75th Percentile £70,000 £66,250 £70,000
90th Percentile £80,500 £78,750 £88,750
UK excluding London median annual salary £51,500 £47,450 £45,000
% change year-on-year +8.54% +5.44% -5.26%

All Process and Methodology Skills
UK

Service Delivery falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 48,568 84,685 99,386
As % of all permanent jobs advertised in the UK 93.32% 85.99% 95.63%
Number of salaries quoted 26,511 59,837 58,366
10th Percentile £30,500 £29,000 £34,000
25th Percentile £42,500 £40,000 £45,000
Median annual salary (50th Percentile) £57,500 £55,000 £61,500
Median % change year-on-year +4.55% -10.57% +2.50%
75th Percentile £76,009 £72,500 £82,500
90th Percentile £98,750 £92,500 £100,000
UK excluding London median annual salary £52,500 £50,000 £55,000
% change year-on-year +5.00% -9.09% +4.76%

Service Delivery
Job Vacancy Trend

Job postings citing Service Delivery as a proportion of all IT jobs advertised.

Job vacancy trend for Service Delivery in the UK

Service Delivery
Salary Trend

3-month moving average salary quoted in jobs citing Service Delivery.

Salary trend for Service Delivery in the UK

Service Delivery
Salary Histogram

Salary distribution for jobs citing Service Delivery over the 6 months to 1 May 2025.

Salary histogram for Service Delivery in the UK

Service Delivery
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the UK over the 6 months to 1 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +64 2,801 £56,500 +13.00% 1,226
UK excluding London +72 2,186 £51,500 +8.54% 923
South East +83 963 £53,500 +9.18% 298
London +63 696 £65,000 +8.33% 453
North of England +35 449 £50,000 +5.26% 200
North West +37 358 £50,000 - 117
Work from Home -13 350 £60,000 +9.09% 476
Midlands +30 290 £52,387 +10.29% 151
East of England +78 267 £51,500 +41.10% 110
West Midlands +40 239 £52,387 +4.77% 89
South West -5 109 £56,745 +13.49% 91
Yorkshire +11 76 £40,000 -15.79% 64
Scotland +68 74 £58,750 +17.52% 49
East Midlands -5 48 £52,250 +39.33% 55
Wales +23 29 £48,535 -6.84% 39
North East +26 15 £52,000 +36.61% 21
Northern Ireland +25 7 - - 14

Service Delivery
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 59 (1.99%) SharePoint
2 38 (1.28%) Microsoft Exchange
3 20 (0.67%) Confluence
4 14 (0.47%) IIS
5 9 (0.30%) Tomcat
6 6 (0.20%) nginx
7 5 (0.17%) NetWeaver
8 4 (0.13%) Apache
8 4 (0.13%) CMS
8 4 (0.13%) Headless CMS
9 1 (0.034%) OpenStack
9 1 (0.034%) Umbraco
9 1 (0.034%) WordPress
Applications
1 80 (2.70%) Microsoft Office
2 73 (2.46%) Microsoft Excel
3 32 (1.08%) Microsoft PowerPoint
4 21 (0.71%) Microsoft Project
5 14 (0.47%) Trello
6 6 (0.20%) Chatbot
7 5 (0.17%) Spreadsheet
7 5 (0.17%) Stata
8 4 (0.13%) MS Visio
9 2 (0.067%) AutoCAD
9 2 (0.067%) Camtasia
10 1 (0.034%) Final Cut Pro
Business Applications
1 11 (0.37%) Dynamics CRM
2 9 (0.30%) Oracle Payroll
3 8 (0.27%) Salesforce CRM
4 5 (0.17%) Dynamics NAV
4 5 (0.17%) Oracle Subledger Accounting
4 5 (0.17%) Shopify
5 4 (0.13%) iTrent
5 4 (0.13%) Oracle ERP
6 3 (0.10%) Infor M3
6 3 (0.10%) Oracle EBS
6 3 (0.10%) Remedy ITSM
7 2 (0.067%) Dynamics GP
7 2 (0.067%) Magento
7 2 (0.067%) NetSuite
7 2 (0.067%) PeopleSoft Financials
7 2 (0.067%) SAP S/4HANA
8 1 (0.034%) CiviCRM
8 1 (0.034%) Elite 3E
8 1 (0.034%) Relativity
8 1 (0.034%) SAP BPC
Cloud Services
1 257 (8.67%) Azure
2 205 (6.92%) Microsoft 365
3 171 (5.77%) Power Platform
4 88 (2.97%) AWS
5 54 (1.82%) Entra ID
6 51 (1.72%) SaaS
7 43 (1.45%) Dynamics 365
8 29 (0.98%) PowerApps
9 23 (0.78%) Azure DevOps
9 23 (0.78%) OneDrive
10 20 (0.67%) IaaS
10 20 (0.67%) Power Automate
11 18 (0.61%) PaaS
12 14 (0.47%) Azure Logic Apps
12 14 (0.47%) Azure Monitor
13 12 (0.40%) Azure Sentinel
13 12 (0.40%) Microsoft Copilot
14 11 (0.37%) Azure Data Factory
14 11 (0.37%) Cloud Computing
15 9 (0.30%) GCP
Communications & Networking
1 82 (2.77%) Firewall
2 42 (1.42%) WAN
2 42 (1.42%) Wireless
3 38 (1.28%) DNS
4 36 (1.21%) Network Security
5 33 (1.11%) LAN
6 31 (1.05%) Wi-Fi
7 27 (0.91%) TCP/IP
8 26 (0.88%) VPN
9 23 (0.78%) DHCP
10 19 (0.64%) Internet
11 18 (0.61%) VLAN
12 16 (0.54%) SD-WAN
13 14 (0.47%) VoIP
14 11 (0.37%) Cisco IOS
15 10 (0.34%) WLAN
16 9 (0.30%) Intrusion Detection
16 9 (0.30%) Remote Desktop
17 8 (0.27%) Cisco Nexus
17 8 (0.27%) OSPF
Database & Business Intelligence
1 133 (4.49%) Power BI
2 98 (3.31%) GIS
2 98 (3.31%) Power Query
3 94 (3.17%) Geospatial Data
4 69 (2.33%) SQL Server
5 17 (0.57%) Data Warehouse
6 14 (0.47%) SQL Server Integration Services
7 11 (0.37%) Data Lake
7 11 (0.37%) SQL Server Reporting Services
8 10 (0.34%) DB2
9 9 (0.30%) Amazon RDS
9 9 (0.30%) Relational Database
10 6 (0.20%) MariaDB
11 5 (0.17%) BusinessObjects
11 5 (0.17%) Microsoft Analysis Services
11 5 (0.17%) SAP BW
11 5 (0.17%) SAP Data Services
11 5 (0.17%) SAP HANA
11 5 (0.17%) SQL Server Analysis Services
11 5 (0.17%) Tableau
Development Applications
1 64 (2.16%) JIRA
2 10 (0.34%) Visual Studio
3 7 (0.24%) NDoc
4 6 (0.20%) SQL Server Management Studio (SSMS)
5 5 (0.17%) Jenkins
5 5 (0.17%) Oracle Forms
6 3 (0.10%) Git
7 2 (0.067%) GitLab
General
1 1,732 (58.43%) Manufacturing
2 587 (19.80%) Social Skills
3 264 (8.91%) Finance
4 161 (5.43%) Analytical Skills
5 98 (3.31%) Public Sector
6 73 (2.46%) Inclusion and Diversity
7 68 (2.29%) Law
8 56 (1.89%) Retail
9 54 (1.82%) Organisational Skills
10 50 (1.69%) Legal
11 48 (1.62%) Marketing
12 42 (1.42%) Presentation Skills
13 29 (0.98%) Banking
13 29 (0.98%) Telecoms
14 21 (0.71%) Influencing Skills
15 16 (0.54%) Electronics
16 15 (0.51%) Police
17 14 (0.47%) Local Government
17 14 (0.47%) Military
17 14 (0.47%) Pharmaceutical
Job Titles
1 141 (4.76%) Analyst
2 140 (4.72%) Senior
3 139 (4.69%) Service Manager
4 133 (4.49%) IT Manager
5 114 (3.85%) Lead
6 99 (3.34%) Technical Manager
7 97 (3.27%) Technical Support
8 93 (3.14%) Support Technician
9 89 (3.00%) Delivery Manager
10 81 (2.73%) IT Support
11 68 (2.29%) Support Analyst
12 64 (2.16%) Service Delivery Manager
13 61 (2.06%) Consultant
14 49 (1.65%) Developer
15 48 (1.62%) Service Desk Manager
16 46 (1.55%) Architect
17 45 (1.52%) Head of IT
17 45 (1.52%) IT Services Manager
18 40 (1.35%) IT Analyst
18 40 (1.35%) Support Manager
Libraries, Frameworks & Software Standards
1 39 (1.32%) .NET
2 20 (0.67%) Web Services
3 13 (0.44%) HTML
4 12 (0.40%) .NET Framework
5 11 (0.37%) CSS
6 9 (0.30%) ASP.NET
6 9 (0.30%) REST
6 9 (0.30%) SOAP
7 7 (0.24%) React
8 6 (0.20%) JSON
8 6 (0.20%) XML
9 5 (0.17%) AngularJS
9 5 (0.17%) jQuery
10 4 (0.13%) Ajax
10 4 (0.13%) Bootstrap
10 4 (0.13%) Django
10 4 (0.13%) EDI
10 4 (0.13%) Express.js
10 4 (0.13%) Flask
10 4 (0.13%) Node.js
Miscellaneous
1 126 (4.25%) Management Information System
2 94 (3.17%) Algorithms
3 71 (2.40%) Self-Motivation
4 53 (1.79%) Onboarding
5 36 (1.21%) Data Centre
6 32 (1.08%) Social Media
7 31 (1.05%) Driving Licence
8 26 (0.88%) Product Ownership
9 19 (0.64%) CMDB
9 19 (0.64%) Public Cloud
9 19 (0.64%) Virtual Team
10 16 (0.54%) NHS
11 14 (0.47%) Team-Oriented Environment
12 11 (0.37%) Enterprise Software
13 10 (0.34%) EPoS
14 8 (0.27%) Distributed Architecture
14 8 (0.27%) Hedge funds
14 8 (0.27%) Security Posture
15 7 (0.24%) Data Structures
16 6 (0.20%) Private Cloud
Operating Systems
1 198 (6.68%) Windows
2 77 (2.60%) Linux
3 74 (2.50%) Windows Server
4 43 (1.45%) Windows 10
5 26 (0.88%) Mac OS
6 16 (0.54%) Apple iOS
7 14 (0.47%) Windows Vista
8 13 (0.44%) Ubuntu
9 12 (0.40%) CentOS
10 11 (0.37%) AIX
10 11 (0.37%) Mac OS X
10 11 (0.37%) Unix
11 7 (0.24%) Solaris
12 6 (0.20%) Android
12 6 (0.20%) Red Hat Enterprise Linux
13 5 (0.17%) Rocky
13 5 (0.17%) VMS
14 4 (0.13%) Windows Server 2019
15 3 (0.10%) Windows Server 2016
16 2 (0.067%) Windows Server 2012
Processes & Methodologies
1 532 (17.95%) Problem-Solving
2 375 (12.65%) ITIL
3 361 (12.18%) Continuous Improvement
4 303 (10.22%) Customer Service
5 280 (9.45%) Service Management
6 263 (8.87%) Coaching
7 203 (6.85%) ITSM
8 175 (5.90%) Project Management
9 170 (5.74%) Business Intelligence
10 164 (5.53%) Agile
11 160 (5.40%) Process Improvement
12 155 (5.23%) Cybersecurity
13 154 (5.20%) Data Management
14 147 (4.96%) Customer Experience
15 138 (4.66%) Project Delivery
16 135 (4.55%) Stakeholder Management
17 131 (4.42%) Asset Management
18 128 (4.32%) Change Management
19 125 (4.22%) Strategic Planning
20 122 (4.12%) Incident Management
Programming Languages
1 192 (6.48%) SQL
2 55 (1.86%) C#
3 37 (1.25%) Python
4 36 (1.21%) PowerShell
5 35 (1.18%) Java
6 17 (0.57%) JavaScript
7 13 (0.44%) T-SQL
8 10 (0.34%) PL/SQL
9 9 (0.30%) VB.NET
10 6 (0.20%) Bash
10 6 (0.20%) R
11 5 (0.17%) C
12 4 (0.13%) VB
13 3 (0.10%) Data Analysis Expressions
13 3 (0.10%) RPG
14 2 (0.067%) C++
14 2 (0.067%) VBA
15 1 (0.034%) Bicep
15 1 (0.034%) JCL
15 1 (0.034%) VBScript
Qualifications
1 1,596 (53.85%) NVQ Level 3
2 331 (11.17%) Degree
3 180 (6.07%) NVQ Level 4
4 74 (2.50%) Security Cleared
5 55 (1.86%) SC Cleared
6 47 (1.59%) DBS Check
6 47 (1.59%) ITIL Certification
7 41 (1.38%) CISSP
8 40 (1.35%) PMI Certification
8 40 (1.35%) PMP
9 37 (1.25%) Microsoft Certification
10 36 (1.21%) BPSS Clearance
10 36 (1.21%) Cisco Certification
11 31 (1.05%) Computer Science Degree
12 29 (0.98%) CCNP
13 23 (0.78%) CISM
14 21 (0.71%) Azure Certification
14 21 (0.71%) Master's Degree
15 19 (0.64%) MCSA
16 17 (0.57%) CRISC
Quality Assurance & Compliance
1 71 (2.40%) SLA
2 51 (1.72%) QA
3 46 (1.55%) GDPR
4 24 (0.81%) NIST
5 21 (0.71%) GRC
5 21 (0.71%) ISO/IEC 27001
6 20 (0.67%) Cyber Essentials
7 16 (0.54%) Accessibility
8 14 (0.47%) PMO
9 12 (0.40%) Cyber Essentials PLUS
9 12 (0.40%) Data Quality
10 5 (0.17%) ISO 9001
11 4 (0.13%) COBIT
11 4 (0.13%) ISO/IEC 20000
12 3 (0.10%) PCI DSS
12 3 (0.10%) Sarbanes-Oxley
13 2 (0.067%) Actionable Recommendations
13 2 (0.067%) Good Clinical Practice
13 2 (0.067%) HL7
14 1 (0.034%) FISMA
System Software
1 135 (4.55%) Active Directory
2 43 (1.45%) VMware Infrastructure
3 31 (1.05%) Hyper-V
4 6 (0.20%) Virtual Machines
5 5 (0.17%) VMware ESXi
6 4 (0.13%) Docker
6 4 (0.13%) Firmware
6 4 (0.13%) Virtual Desktop
7 3 (0.10%) DFS Replication
7 3 (0.10%) Virtual Servers
8 2 (0.067%) pfSense
9 1 (0.034%) BitLocker
9 1 (0.034%) NFS
9 1 (0.034%) Oracle RAC
9 1 (0.034%) Terminal Services
9 1 (0.034%) Time Sharing Option
9 1 (0.034%) vCloud
9 1 (0.034%) Veritas Cluster Server
9 1 (0.034%) vSphere
9 1 (0.034%) XenApp
Systems Management
1 62 (2.09%) Microsoft Intune
2 21 (0.71%) SCCM
3 18 (0.61%) FortiGate
4 17 (0.57%) Terraform
5 16 (0.54%) Kubernetes
6 14 (0.47%) Ansible
7 9 (0.30%) Active Directory Federation Services
8 6 (0.20%) WSUS
9 5 (0.17%) Jamf Pro
9 5 (0.17%) Single Sign-On
9 5 (0.17%) Tivoli Storage Manager
10 4 (0.13%) Puppet
11 3 (0.10%) Microsoft Data Protection Manager
11 3 (0.10%) NetBackup
12 2 (0.067%) Autotask
12 2 (0.067%) cPanel
12 2 (0.067%) Failover Clustering
12 2 (0.067%) Grafana
12 2 (0.067%) Prometheus
13 1 (0.034%) PowerCLI
Vendors
1 356 (12.01%) Microsoft
2 107 (3.61%) ServiceNow
3 75 (2.53%) Cisco
4 66 (2.23%) Oracle
5 61 (2.06%) VMware
6 25 (0.84%) SAP
7 19 (0.64%) SolarWinds
8 18 (0.61%) Salesforce
8 18 (0.61%) Sun
9 17 (0.57%) Apple
10 16 (0.54%) Atlassian
11 15 (0.51%) Meraki
11 15 (0.51%) Palo Alto
11 15 (0.51%) Red Hat
12 13 (0.44%) Fortinet
12 13 (0.44%) Google
13 12 (0.40%) Epicor
13 12 (0.40%) HP
14 10 (0.34%) IBM
15 8 (0.27%) Citrix