751 to 775 of 849 Permanent Service Delivery Jobs

experience in IT, Business Systems, or a related discipline. Experience Experience administering and supporting Microsoft Dynamics 365 CRM. Experience managing ticket queues, incidents, or service requests. Experience delivering user training and creating support documentation. Experience analysing business processes and implementing system improvements. Experience working with internal stakeholders and third … solutions. Strong attention to detail and commitment to data accuracy. Ability to manage multiple priorities and meet deadlines. Customer-focused approach to support and service delivery. Personal Attributes Collaborative and relationship-focused. Proactive and solution-oriented. Adaptable and open to change. Committed to continuous improvement and learning. Professional, resilient ...

role combining 1st, 2nd and some 3rd line support with responsibility for mentoring junior technicians, maintaining IT infrastructure and ensuring a first-class service for both staff and students. You'll work closely with the Technical Account Manager and wider Managed Services team, acting as the main onsite technical … records. Deliver approved technical changes and small onsite IT projects. Work closely with internal technical teams, third-party suppliers and stakeholders to ensure excellent service delivery. Skills & Experience Essential Previous experience in a 2nd Line or Senior IT Support position. Strong knowledge of: Windows Server Windows 10 & 11 Microsoft ...

building a community of designers and researchers to support the public sector's growing demand for a design-led approach to digital transformation service delivery. \n A Senior Content Designer is an experienced practitioner who works on a complex or large-scale service, with minimal support. They work … autonomously, influencing and mentoring others to design user-centred content to a high standard. \n They work on a multidisciplinary delivery team to design content that's informed by their experience, best practice and evidence, and meets the client's objectives as well as user needs.They are visible contributors ...

building a community of designers and researchers to support the public sector's growing demand for a design-led approach to digital transformation service delivery. \n A Senior Content Designer is an experienced practitioner who works on a complex or large-scale service, with minimal support. They work … autonomously, influencing and mentoring others to design user-centred content to a high standard. \n They work on a multidisciplinary delivery team to design content that's informed by their experience, best practice and evidence, and meets the client's objectives as well as user needs. \n They ...

data. Our primary markets are in Defence, Public Sector, National Security and CNI. \n The Role \n We are recruiting for an Infrastructure Engineer (Service Monitoring) to join one of our major defence programmes. \n As part of the Engineering team, you will help design, deliver, and continually evolve … across multiple security classifications. The role focuses on enhancing the tools and platforms used to operate and monitor these environments, ensuring reliable and efficient service delivery. \n You will develop and improve operational tooling and monitoring solutions that strengthen service performance, increase visibility, and enhance the overall tenant ...

sites. You'll be responsible for device deployment, asset management, hardware support and providing first-line technical assistance, while working closely with our Managed Service Provider (MSP) to ensure excellent IT service delivery. This is an excellent opportunity for an IT graduate, apprentice ready for progression, junior … basic second-line IT support Troubleshoot hardware, software and connectivity issues Support Microsoft 365 users and endpoint security processes Liaise with the Managed Service Provider and track support tickets Assist with onboarding, offboarding and new site setups About You Experience with Windows 10/11 environments Basic knowledge ...

sites. You'll be responsible for device deployment, asset management, hardware support and providing first-line technical assistance, while working closely with our Managed Service Provider (MSP) to ensure excellent IT service delivery. This is an excellent opportunity for an IT graduate, apprentice ready for progression, junior … basic second-line IT support Troubleshoot hardware, software and connectivity issues Support Microsoft 365 users and endpoint security processes Liaise with the Managed Service Provider and track support tickets Assist with onboarding, offboarding and new site setups About You Experience with Windows 10/11 environments Basic knowledge ...

teams, and want to work for a company that genuinely invests in its people, this is a fantastic opportunity. Key Responsibilities Lead the successful delivery of end-to-end Microsoft Dynamics 365 Business Central implementation projects. Take ownership of project planning, delivery, scope, budgets and timelines. Design … meet customer business requirements. Lead functional workshops and translate business processes into effective ERP solutions. Manage customer relationships throughout the project lifecycle, ensuring excellent service delivery. Delegate work effectively across the consultancy team while mentoring and supporting junior consultants. Collaborate with internal teams to ensure successful project execution ...

regulators, customers, industry bodies, and key strategic partners. Operational Oversight Ensure operational excellence across all UK data center facilities, delivering maximum uptime, resilience, and service quality. Define, monitor, and report on KPIs related to availability, efficiency, maintenance performance, and service delivery. Ensure implementation and compliance with global operational … Regulatory Management Own and manage the UK operational budget, including forecasting, cost control, and financial performance. Drive cost optimization initiatives while maintaining performance and service quality. Ensure full compliance with UK legislation, including Health & Safety (HSE), environmental regulations, and energy compliance frameworks. Oversee governance, audit readiness, and regulatory reporting ...

technology. We are building a community of designers and researchers to support the public sector growing demand for a design-led approach to service delivery. \n Lead User Researchers are expert practitioners who influence and mentor others. They work with teams to deeply understand people's lives, services, organisations … outcomes for the public sector. They do this by ensuring that teams take a user-centred, evidence-based approach to service design and delivery. \n Key Responsibilities \n \n Leads one/more research deliveries, ensuring all project team & stakeholders have a shared understanding of successful outcomes. \nScope focus ...

advertised so apply as soon as possible. About the Role As Head of Infrastructure and Security, you will lead the strategic direction, design, and delivery of the technology infrastructure and security capabilities, ensuring that IT infrastructure services are secure, resilient, and scalable and aligned with business needs. Your responsibilities … role will include overseeing robust cybersecurity measures, ensuring regulatory compliance, and embedding effective governance to manage risk and optimise performance, directly contributing to the delivery of the organisation’s strategic priorities. Your principal duties and responsibilities will include: Developing and implementing infrastructure and security strategies aligned with organisational goals ...

advertised so apply as soon as possible. About the Role As Head of Infrastructure and Security, you will lead the strategic direction, design, and delivery of the technology infrastructure and security capabilities, ensuring that IT infrastructure services are secure, resilient, and scalable and aligned with business needs. Your responsibilities … role will include overseeing robust cybersecurity measures, ensuring regulatory compliance, and embedding effective governance to manage risk and optimise performance, directly contributing to the delivery of the organisation's strategic priorities. Your principal duties and responsibilities will include: Developing and implementing infrastructure and security strategies aligned with organisational goals ...

reduce costs through standardisation, aggregation, and tail spend reduction. Build trusted relationships with internal stakeholders and suppliers, influencing at senior levels. Deliver excellent customer service through clear, proactive communication with internal and external partners. Drive continuous improvement in procurement processes to enhance efficiency and service delivery. Ensure compliance … wide range of stakeholders Strong organisational skills and ability to manage multiple workstreams Solid negotiation, influencing and resolution skills Outstanding communication skills and customer service ethic with strong stakeholder engagement capabilities Self-starter - resilient and tenacious under pressure and willingness to develop skills and experience Knowledge of the water ...

innovation in a dynamic environment. \n As a Lead Technical Program Manager in Corporate Investment Bank Payments Technology, you will drive the successful delivery of complex technology projects and programs that will help reaching business goals across the firm. Leveraging your deep knowledge of technical principles, practices, and theories … subject matter expert, you will contribute to the development of operational plans and risk management strategies, ensuring the highest quality and professionalism in service delivery. \n Job responsibilities \n \n Develop and execute comprehensive project plans, incorporating technical requirements, resource allocation, and timelines to ensure on-time delivery ...

growth and innovation in a dynamic environment. \n As a Lead Technical Program Manager in Infrastructure Platform Program Execution, you will drive the successful delivery of complex technology projects and programs that will help reaching business goals across the firm. Leveraging your deep knowledge of technical principles, practices … subject matter expert, you will contribute to the development of operational plans and risk management strategies, ensuring the highest quality and professionalism in service delivery. \n Job responsibilities \n \n Develop and execute comprehensive project plans, incorporating technical requirements, resource allocation, and timelines to ensure on-time delivery ...

dynamic environment. \n As a Lead Technical Program Manager in [Insert LOB and/or Sub LOB], you will drive the successful delivery of complex technology projects and programs that will help reaching business goals across the firm. Leveraging your deep knowledge of technical principles, practices, and theories … subject matter expert, you will contribute to the development of operational plans and risk management strategies, ensuring the highest quality and professionalism in service delivery. \n Job responsibilities \n \n Develop and execute comprehensive project plans, incorporating technical requirements, resource allocation, and timelines to ensure on-time delivery ...

support, you will help to maximise my clients back-office system functionality by ensuring changes are successfully embedded company wide You will support the delivery of multiple projects to enhance the services delivered to clients You will produce a range of regular and ad-hoc reports and data analysis … systems and adherence to data standards You will contribute or lead operational improvement projects focused on improving efficiency, data accuracy, and client service delivery. Identify inefficiencies and implement scalable solutions to improve system workflows You will update tax year-end legislation changes across a number of internal systems ...

opportunity to contribute to crucial public sector projects, working within a talented team of professionals committed to innovation. Your expertise will directly influence the delivery of resilient and secure systems that have a lasting societal impact. Responsibilities: Design, develop, and maintain sophisticated full-stack applications supporting secure government systems. … submit your CV for this exciting opportunity. Join our Client's team and help make a meaningful impact on national security and public service delivery. Note: We encourage only candidates with the necessary security clearances and relevant experience to apply. Unqualified applications will be respectfully declined. ...

Support Engineer – Central London - £35k per annum plus benefits Our client is an IT service provider delivering support and consulting services to professional services clients in the construction sector, with an emphasis on high quality responsive service. Due to continued growth and expansion, we are seeking a dedicated … onsite engineer for your assigned clients, you'll play a crucial role in maintaining their IT infrastructure, fostering strong relationships, and delivering high-quality service that keeps businesses running efficiently. This is an excellent opportunity for a technically skilled professional who thrives in a client-facing role, enjoys problem ...

evolves the knowledge base by authoring and reviewing technical articles, playbooks, and SOPs to ensure consistency and operational excellence. Leads post-incident reviews, driving service recovery, documentation, and implementation of preventive measures across teams and vendors. Provides expert-level guidance on specialized security domains and technologies, ensuring comprehensive … solutions across diverse technology stacks. Strategic customer engagement mindset with a proactive approach to anticipating security needs, influencing stakeholders, and driving continuous improvement in service delivery. Recognized as a strategic problem solver with a track record of resolving complex security challenges independently and leading cross-functional teams through ambiguity. ...

evolves the knowledge base by authoring and reviewing technical articles, playbooks, and SOPs to ensure consistency and operational excellence. Leads post-incident reviews, driving service recovery, documentation, and implementation of preventive measures across teams and vendors. Provides expert-level guidance on specialized security domains and technologies, ensuring comprehensive … solutions across diverse technology stacks. Strategic customer engagement mindset with a proactive approach to anticipating security needs, influencing stakeholders, and driving continuous improvement in service delivery. Recognized as a strategic problem solver with a track record of resolving complex security challenges independently and leading cross-functional teams through ambiguity. ...

evolves the knowledge base by authoring and reviewing technical articles, playbooks, and SOPs to ensure consistency and operational excellence. • Leads post-incident reviews, driving service recovery, documentation, and implementation of preventive measures across teams and vendors. • Provides expert-level guidance on specialized security domains and technologies, ensuring comprehensive … solutions across diverse technology stacks. • Strategic customer engagement mindset with a proactive approach to anticipating security needs, influencing stakeholders, and driving continuous improvement in service delivery. • Recognized as a strategic problem solver with a track record of resolving complex security challenges independently and leading cross-functional teams through ambiguity. ...

escalations, and optimise support processes. Maintain a comprehensive understanding of each customer’s contractual obligations — including SLAs, support entitlements, response/resolution targets, and service tiers (e.g. Platinum Support) — ensuring this knowledge is current, documented, and accessible across the team. Set clear expectations that Support Managers hold their teams … skills, structure, and operating model to meet changing customer and organisational demands. Manage team-level budgets, ensuring efficient resource allocation and cost-effective service delivery. Establish standards and policies that span multiple teams, independently determining the operational approach for daily team management and contributing to broader departmental direction. Communicate ...

Benefits Location - Leeds Reporting to: IT Director Overview Reporting to the IT Director, the Business Change Programme Manager will be responsible for the design, delivery, and embedding of Business and Technology change initiatives that simplify ways of working, drive organisational growth, and improve operational excellence. Ensure all changes … planned and delivered effectively in line with the Change Framework, enabling teams to exceed customer expectations while maintaining high levels of colleague engagement and service delivery. Key Responsibilities Lead Business and Technology change initiatives as part of the implementation of the change programme. Create the Business Change Framework, providing ...

customer impact. This role is critical to Sapphire’s growth: you’ll lead post‐sales mobilisation from late‐stage handover through to steady‐state delivery , ensuring customers get high‐quality outcomes, on time, and aligned to their needs . 📍 Location: Glasgow — 3 days per week in our Glasgow office … gain UK security clearance (transferable clearance a plus) 💡 What you’ll do (the fun, impactful bits) ✅ Own mobilisation end‐to‐end across multiple service lines (e.g., SOC + consulting/advisory), driving scope, dependencies, critical path and “go‐live” readiness. 🤝 Orchestrate delivery across teams (SOC, VM, awareness, consulting ...