876 to 900 of 1,873 Permanent Service Delivery Jobs

experienced engineer who enjoys solving problems, taking ownership, and delivering results in a fast-paced environment.What you’ll be doing• Resolve incidents, service requests, changes, and problems across the Data Services portfolio in line with SLAs• Manage and communicate customer issues effectively, including escalation to vendors and stakeholder updates … Collaborate across teams to deliver timely resolutions and maintain service quality• Support continuous improvement through knowledge sharing, training, and development of tools and processes• Contribute to 24x7 service delivery, including on-call support, proactive infrastructure maintenance, and SME responsibilitiesEssential Skills/Experience• Experience working in a systems ...

where you can grow, belong and thrive. Your day at NTT DATA We are currently recruiting Security Architects to join our growing client advisory & delivery business. NTT DATA is one of the world’s largest Global Security services providers with over 7500 Security SMEs and Integration partner to many … architecture of established patterns, principles and guidelines Contribute to the development of the Security Practice skills and capabilities to ensure consistent high quality of service delivery and expertise. Active coaching and mentoring of junior members of the team Contribute to the development of collateral to support Security Consulting ...

Portfolio health Monitor client satisfaction, engagement, and health indicators across your accounts. Identify at-risk clients early, escalate where needed, and work with delivery teams to resolve issues before they become churn. Profitability Understand the unit economics of each account. Manage scope creep, ensure pricing aligns with service … stakeholder in all commercial decisions across your portfolio. Who You Are 3+ years in Customer Success, Account Management, or Service Delivery within a Managed Service Provider (MSP) Solid understanding of Microsoft technologies Microsoft 365, Azure, Intune, or similar Experience managing mid-market clients and balancing retention, profitability ...

support - it requires ownership of live operational technology , including ticketing systems, validators, gates, kiosks, and other passenger-facing devices that are critical to daily service delivery. You will lead a multi-disciplinary team responsible for ensuring high availability, rapid incident response, and seamless customer experience across all front office … support and operation of front office systems and field devices , ensuring reliable performance across stations and customer environments. Oversee the delivery of L2 and L3 support services , with a strong focus on real-time operational impact and customer experience . Act as the senior escalation point for major incidents ...

Licence Management team as the senior point of expertise for a strategic customer environment. You will bring together licensing knowledge, commercial insight, governance and service delivery to reduce risk, control cost and improve decision-making. This is a visible, hands‐on role where you will lead complex activity … including Azure cost and cloud‐licensing considerations. Represent Software Asset Management in customer, operational and vendor governance, managing actions, assumptions, decisions and escalations. Lead service improvements through stronger controls, automation, artificial intelligence, workflow improvements and reusable standards. Set priorities, mentor analysts and quality‐assure delivery while retaining accountability ...

National Highways, we're looking for a Senior Network Planner -Resilience to provide leadership, subject matter expertise and guidance, assuring the development and delivery of resilience, emergency and severe weather response plans. You will use your experience to lead the development of relevant processes and procedures, ensuring they adopt … more than 3 points to be considered for this position and during employment. Proactively analysing the effectiveness of existing plans and arrangements in meeting service level expectations and implement improvement initiatives; manage risks and issues that affect delivery. Providing advice and consultancy where required to minimise the impact ...

often (in days) to receive an alert: Location: GBR - Cust Site - Derby, GBR - CC Nottingham | Job-ID: 221023 | Contract type: | Business Unit: Customer Success & Service Delivery Life on the team You’ll join our Process Integration and Management team in a role that goes beyond standard operations. … part of a dynamic and supportive environment, you’ll help support critical service processes across change, problem and major incident management. This is an opportunity to develop broad ITIL experience while working collaboratively with internal teams and external suppliers. You’ll provide business-hours support for change control ...

services. Translate business requirements into structured solution designs that consider process alignment, stakeholder engagement, and operational impact. Guide customers in embedding Nexthink into service management and cross‐functional operational workflows. Empower customers to fully adopt Nexthink solutions while maintaining trusted advisor status. Support customers in progressing toward defined milestones … clarify information using strong communication skills across various platforms. Commit to customer satisfaction, act with integrity, and treat colleagues with respect, promptly addressing service delivery issues. Ensure timely and accurate compliance with service processes, including schedule management, reports, expenses, and timesheets. Required Qualifications 3–5 years ...

Title: Voice Operations Professional Job Function: Service Job Location: GBR Corsham - MOD Advertised Salary: Competitive Salary: Competitive About the role Play a vital role in supporting the UK's critical communications, working directly with customers to deliver secure, resilient services that help keep the nation connected and protected. …/IP networks, secure communication platforms and mission-critical services. As part of a specialist team, you'll take ownership of end-to-end service delivery across secure and non-secure environments, resolving complex challenges and ensuring exceptional service for our customers. The successful candidate must ...

architectural evolution of an enterprise-grade ServiceNow ecosystem. Operating at the intersection of core ITSM Pro and next-generation AI, you will transform enterprise service delivery by embedding Now Assist, Agentic AI, and automated digital workflows across complex, multi-system environments. Your Impact AI & Workflow Innovation: Architect … Platform Architecture & Governance: Lead the technical strategy, scalability, and lifecycle governance for ServiceNow ITSM Pro, establishing high-performance standards, upgrade roadmaps, and platform guardrails. Service Experience Modernization: Design intuitive, modern portals and workspace interfaces using Employee Center, Service Portal, and UI Builder to elevate self-service ...

left behind by tracking commitments through closure and escalating blockers when appropriate. Represent Credence professionally in customer-facing interactions and reinforce a collaborative, service-oriented approach to cloud hosting support. Requirements Bachelor's degree in Computer Science, Information Technology, Engineering, or a related technical field Current CompTIA Security+ certification … Current AWS certification, or ability to obtain within the first 90 days 3+ years of experience supporting technical programs, cloud operations, infrastructure operations, IT service delivery, customer support, or program coordination in a technical environment Familiarity with AWS cloud hosting concepts, shared responsibility models, secure operational processes ...

steady-state Change programmes, the PMO Analyst must adapt to the different rhythms of each phase — the high-intensity, milestone-driven cadence of transition delivery and the rolling, pipeline-driven cadence of continuous change. Key Responsibilities Maintain the integrated programme plan, milestones, dependencies and key programme trackers. Collect, validate … inconsistencies, risks and emerging trends. Strong communication and organisational skills, with the ability to manage multiple priorities and deadlines. Experience working in an IT service delivery or ITSM environment. Desirable PRINCE2, APM, PMP, CAPM or P3O qualification. ITIL 4 Foundation. Experience with Power BI, ServiceNow, PPM tools ...

Franco Manca in London is seeking an experienced IT Operations & Service Manager to own IT service delivery across our restaurant estate and Support Office in a hybrid setup. You will lead day-to-day IT operations, manage the MSP, drive incident response and service improvements ...

seeking an experienced IT professional to provide senior technical leadership across Kibble's IT estate, with a primary focus on the design, delivery, and continuous improvement of Microsoft-based cloud and modern workplace services. The postholder will lead the ongoing transition from on-premises infrastructure to a secure, resilient … Working as part of the IT team, the role combines strategic cloud architecture responsibilities with hands-on operational support, and contribution to IT governance, service delivery and continuous improvement. This includes further integration of Microsoft Cloud technologies including, Entra ID, Intune, Autopilot, OneDrive, SharePoint, Teams and Power Platform ...

management, encryption, monitoring, and logging. Drive a culture of security awareness through training, education, and incident response exercises. Manage relationships with external Managed Security Service Providers (MSSPs) to ensure effective service delivery and governance. Provide clear, business-focused reporting on security risks to executive leadership and regulators ...

play a key role in the day-to-day operation and continuous improvement of EMBL-EBI's cybersecurity capabilities. Working alongside infrastructure, platform and service teams, you will be responsible for vulnerability management, incident response, security monitoring, operational security processes and the implementation of technical security controls. This … EMBL-EBI vulnerability management programme, including identification, prioritisation, remediation tracking and reporting activities over all technology assets. Work with IT Operations, Infrastructure and Service Delivery teams to reduce our external attack surface and technology risk across the enterprise. Support the day-to-day operation of EMBL ...

Global firm seeks a SOC Service Manager to support the continued evolution and maturity of its Security Operations Centre capability. This is a strategic role focused on helping shape the future direction of the SOC, overseeing a key outsourced service provider and driving operational excellence across security operations. … ensuring the function remains aligned with the wider cyber security roadmap. You will own the relationship with the outsourced SOC provider, oversee service delivery and play a key role in major incident escalation. You will also drive improvements across SOC governance, processes and reporting, developing meaningful KPIs ...

individual to join the team at Director level. This global firm are looking for somebody who can help lead the strategic direction and delivery of their IT Audit requirements for their London portfolio of External Audits in the financial services sector, overseeing the delivery of high-quality work … national leadership team as the TRA team grows their business and supports the national audit stream. This includes extending your role to innovate our delivery in areas such as Advanced Data Analytics, IT Governance, Cyber Security, Technology Resilience, and Data Privacy The teams’ services are both assurance and advisory ...

also play a key role in strengthening operational resilience through the development of playbooks, contingency plans and continuity strategies, while supporting the successful delivery of business and technology change that enhances the experience of both colleagues and customers. About you For this role, you will have: Previousline management experience … within an operational, service or support environment Strong understanding of Retail Services, financial services, customer service delivery and relevant Nationwide products, policies,processesand systems Good working knowledge of Business Continuity and Incident Management processes,policyand governance Experience of quality assurance, problem solving and consultancy within an operational ...

also play a key role in strengthening operational resilience through the development of playbooks, contingency plans and continuity strategies, while supporting the successful delivery of business and technology change that enhances the experience of both colleagues and customers. About you For this role, you will have: Previousline management experience … within an operational, service or support environment Strong understanding of Retail Services, financial services, customer service delivery and relevant Nationwide products, policies,processesand systems Good working knowledge of Business Continuity and Incident Management processes,policyand governance Experience of quality assurance, problem solving and consultancy within an operational ...

also play a key role in strengthening operational resilience through the development of playbooks, contingency plans and continuity strategies, while supporting the successful delivery of business and technology change that enhances the experience of both colleagues and customers. About you For this role, you will have: Previousline management experience … within an operational, service or support environment Strong understanding of Retail Services, financial services, customer service delivery and relevant Nationwide products, policies,processesand systems Good working knowledge of Business Continuity and Incident Management processes,policyand governance Experience of quality assurance, problem solving and consultancy within an operational ...

reporting, VAT/GST compliance, tax data management and technology-enabled operating model transformation. You will build valuable skills across tax, technology, project delivery and stakeholder management while helping organisations navigate their digital transformation journeys. As digital tax reporting requirements continue to expand globally, professionals with experience across indirect … specialisation. Our team delivers services in two core areas: Technology, data and transformation consulting servicescovering areas such as data strategy, operating model transformation and delivery of technology solutions. Annuity services,which utilise EY’s technology assets to deliver SaaS and managed service engagements on a multi-year basis. ...

flexibility of remote working while maintaining regular in-person collaboration with colleagues. Join a Council Shaping the Future of Public Services Essex Digital Service is working to improve how Essex County Council delivers services, making it easier and safer for residents and colleagues to get things done. Our work … SaaS platforms, data, integration, identity and established systems. Some areas are more mature than others, so the role offers the opportunity both to support delivery now and to help strengthen how we modernise services over time. As a Solution Architect, you will turn complex service needs into clear ...

expected to understand common industry voice technology and methodologies to implement Trader Voice platforms in an enterprise setting. Job responsibilities Responsible for the delivery of a range of Trading Voice services into the Company. Primarily this involves Engineering, assisting operation teams, monitoring, controls. Management and monitoring of the Trading … documenting, planning, and managing platforms through their life cycle. Strong problem-solving skills. Desire to learn and adapt to new technology skillsets. Strong customer-service and interpersonal skills. Knowledge of standard methodologies of Service Delivery (Agile, ITIL, ITSM) Experience of working in a financial institution in technology ...

skills, and opportunities they need to succeed in their chosen fields. About the role As Head of Technology Services & Support, you will lead the delivery and evolution of technology support services across BIMM University. Working closely with colleagues across Technology, academic departments and professional services, you will help shape … needs of teaching, learning and business operations. You will play a key role in developing a modern, insight-led support function, bringing together service management, digital adoption, classroom technology, user engagement and emerging technologies to create a consistent experience across the University. What You’ll Do: Lead Technology Services ...