1 to 25 of 88 Permanent Service Desk Engineer Jobs

Social network you want to login/join with: Remote Service Desk Engineer, london (city of london) col-narrow-left Client: Syntax Integration Limited Location: london (city of london), United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 4 Posted: 05.05.2025 Expiry Date: 19.06.2025 col-wide Job Description: Remote Service Desk Engineer Location: Remote (based in the United Kingdom) The Company Syntax Integration is a Managed Services Provider, primarily serving clients in the financial, property, and investment sectors. The Candidate The Remote Service Desk Engineer role involves providing comprehensive IT support, including monitoring alerts, performing backup checks, and resolving customer issues via calls and … urgent issues requiring immediate attention during on-call hours. Customer Interaction: Deliver excellent customer care and communication throughout all interactions. Documentation and Reporting: Maintain accurate records of all incidents, service requests, problems, and resolutions. Follow internal and external procedures for documenting work. Technical Skills Required Proficiency in Microsoft Cloud solutions such as Office 365 (Exchange Online, SharePoint Online, OneDrive More ❯

First Line Support Engineer/IT Service Desk Technician who has experience in IT Support roles, ideally at an MSP, proficiency in supporting and troubleshooting Windows 10 & 11 and Mac, with great interpersonal skills and an excellent telephone manner is required for a well-established IT Services Company based in the City of London. WORK WITH THE … Time, Permanent WORKING HOURS: 35 hours per week, Monday to Friday ** Fantastic Career Progression Opportunities ** JOB OVERVIEW We have a fantastic new job opportunity for a First Line Support Engineer/IT Service Desk Technician who has experience in IT Support roles, ideally at an MSP, proficiency in supporting and troubleshooting Windows 10 & 11 and Mac, with … great interpersonal skills and an excellent telephone manner. As the First Line Support Engineer/IT Service Desk Technician you will provide remote technical support as part of a talented team, working from home two days a week and three days in the office. Working as the First Line Support Engineer/IT Service Desk More ❯

integrated front to back office services to investment managers and financial institutions and is authorised and regulated by the Financial Conduct Authority in the United Kingdom. The client's service offering encompasses the full asset management life cycle, including a portfolio management system, risk analysis, operations (trade processing, fund accounting, and treasury services), compliance support, and investor relations services. … application testing Software setup, installation, and documentation of support procedures Proactive monitoring of environment and PCs using various tools Contributing suggestions for process improvement and efficiency Ensuring all user service requests are logged, processed, and monitored according to company procedures Collaborating with IT counterparts for problem-solving or escalation Skills Must have Minimum 5 years' experience in IT Technical … prioritization skills Self-starter attitude, well-organized, energetic, enthusiastic, and capable of working in a busy team Awareness of the role of IT in business Nice to have ITIL Service Management Foundation University Degree or equivalent PowerShell scripting or other scripting languages Experience with VMWare Horizon, Exchange 2016 user administration, SCCM 2012+ (including application/package and software update More ❯

IT Service Desk Engineer Permanent Role Monday to Friday Up to £40k per year Our client, a FTSE 250 UK food producer, is looking for a technically skilled and proactive IT Engineer to join our Group IT team in Brough, East Yorkshire. This role goes beyond day-to-day support - you'll be instrumental in troubleshooting … base. Champion IT security best practices and data protection policies. Participate in an on-call support rota (Monday-Friday) and provide weekend cover (6am-10am) every 12 weeks. Ensure service levels are maintained across support operations. What We're Looking For Experience in a technical support or engineering role within a multi-site or enterprise environment. Solid hands-on More ❯

Social network you want to login/join with: Our client, a FTSE 250 UK food producer, is looking for a technically skilled and proactive IT Engineer to join our Group IT team in Brough, East Yorkshire. This role goes beyond day-to-day support - you'll be instrumental in troubleshooting complex issues, participating in "swarming" sessions, mentoring team … base. Champion IT security best practices and data protection policies. Participate in an on-call support rota (Monday-Friday) and provide weekend cover (6am-10am) every 12 weeks. Ensure service levels are maintained across support operations. What We're Looking For Experience in a technical support or engineering role within a multi-site or enterprise environment. Solid hands-on More ❯

Are you a Second Line IT Support Engineer/Technical Service Desk Technician or a First Line Support Engineer looking to join a company that can offer career progression and exposure to a wide range of technologies? If you are, we would like to hear from you as we have two positions available. One of the … vacancies is for a solid 2nd Line Support Engineer and the other is for a 1st Line Support Engineer. SECOND LINE ROLE As the Second Line IT Support Engineer/Technical Service Desk Technician you will be predominantly office based, with occasional onsite visits to clients in Central London when required. Your key responsibilities will be … resolving tickets and supporting the more junior team members. You will need excellent troubleshooting, customer service and communication skills with a solid 2nd Line technical support background covering hardware/software, networking, routers, firewalls, Hubs, LAN/WAN, Switches, PC installs etc. There will also be opportunities to progress into a third line role once you’re proven in More ❯

Are you a Second Line IT Support Engineer/Technical Service Desk Technician or a First Line Support Engineer looking to join a company that can offer career progression and exposure to a wide range of technologies? If you are, we would like to hear from you as we have two positions available . One of … the vacancies is for a solid 2nd Line Support Engineer and the other is for a 1st Line Support Engineer. SECOND LINE ROLE As the Second Line IT Support Engineer/Technical Service Desk Technician you will be predominantly office based, with occasional onsite visits to clients in Central London when required. Your key responsibilities will … be resolving tickets and supporting the more junior team members. You will need excellent troubleshooting, customer service and communication skills with a solid 2nd Line technical support background covering hardware/software, networking, routers, firewalls, Hubs, LAN/WAN, Switches, PC installs etc. There will also be opportunities to progress into a third line role once you’re proven More ❯

IT Service Desk Engineer (1st Line) Full-time Company Profile An exciting, forward-thinking and innovative provider of complete, bespoke, managed IT, communication and network security solutions for businesses of all sizes for over 10 years. Now hiring for multiple talented IT Support Engineers to join the team due to continued growth and expansion in customer base … with unrivalled job security and stability. Job Profile The job will suit skilled IT support engineers with a minimum of 1 year proven and demonstrable experience within a Managed Service Provider (MSP) environment. The successful candidates will need a customer focused approach and a commitment to service delivery, as well as a diligent and logical approach to working More ❯

you’ll be doing Provide 1st level technical support for various IT incidents and requests. Handle queries raised either by phone, Teams, through the outsourced team or via our Service Desk portal. Monitor helpdesk queries and provide technical L1 support as required. Take ownership of incidents through to resolution. Maintain a high degree of customer service for … all support queries and adhere to service management principles. Troubleshoot basic issues on the LAN, Wi-Fi, and network cable (patching). Understand and proactively operate the escalations procedure engaging 2nd and 3rd line service desk, infrastructure/operation support teams in accordance with any agreed SLAs and/or process. Update or create support documentation or … knowledge of Microsoft-based Operating Systems - emphasis on Windows 10 & 11. Good verbal and written communication skills. Experience with MS Office. Confident working individually on site. Desirable Relevant IT Service Delivery or Desktop Support Experience. Knowledge of User & Security Groups and Active Directory Administration. Experience with Microsoft Office 365 - permissions, calendar sharing, delegation. Support experience with Desktop, Laptops, Multi More ❯

working as a Recruitment Agency on behalf of our client with regards this permanent position. Overview This position will provide technical support to our client’s customers within a service desk environment mainly managed by remote access however on-site visits may be required. A good technical knowledge is essential to ensure incidents and problems are dealt with … our Autotask ticket management system, providing customer updates to agreed timeframes. Resolve incidents to stringent customer defined SLAs, escalating tickets where required to ensure SLAs are consistently met. Drive service improvement within the service desk to improve first time fix resolution times. Communicate clearly, effectively and in a timely manner with all customers. Create and maintain accurate … documentation within the centralised management database. Provide any on-site support to resolve customer service outages as required to meet SLAs. Continue to develop technical knowledge and skillset through formal training, informal training and hands on practical experience. Azure knowledge, in that you have supported Azure and other Microsoft technology. Skills 2nd line experience or minimum 3 years of More ❯

working as a Recruitment Agency on behalf of our client with regards this permanent position. Overview This position will provide technical support to our client's customers within a service desk environment mainly managed by remote access; however, on-site visits may be required. A good technical knowledge is essential to ensure incidents and problems are dealt with … our Autotask ticket management system, providing customer updates to agreed timeframes. Resolve incidents to stringent customer-defined SLAs, escalating tickets where required to ensure SLAs are consistently met. Drive service improvement within the service desk to improve first-time fix resolution times. Communicate clearly, effectively, and in a timely manner with all customers. Create and maintain accurate … documentation within the centralized management database. Provide any on-site support to resolve customer service outages as required to meet SLAs. Continue to develop technical knowledge and skillset through formal training, informal training, and hands-on practical experience. Azure knowledge, in that you have supported Azure and other Microsoft technology. Skills 2 nd line experience or minimum 3 years More ❯

Addison Lee has been at the heart of London’s transport network, delivering safe, stylish, and reliable journeys. As the capital’s leading passenger car, courier, and black taxi service, we take pride in setting industry standards. Our strength lies in our employees and drivers- genuine, ambitious, united, and proud. We believe every journey should be more than just … a ride, combining cutting-edge technology with exceptional service to transform the experience for clients and drivers alike. As part of ComfortDelGro Group, our reach extends beyond London, connecting a global private hire network of over 34,000 vehicles. Our network spans public transport (buses and rail), point-to-point services (taxis and private hire cars), and business-to … business mobility solutions, ensuring seamless connectivity for millions of people every day. About the role Our 1st Line Service Desk Engineers serve as the initial point of contact for Addison Lee. Supporting the business on a 24/7 shift pattern, they provide both 1st and 2nd line support to users. Tasks are performed in accordance with service More ❯

Job Title: Service Desk Engineer Location: Maidenhead Salary: £28,000 per annum Type: Full-time Permanent We're hiring on behalf of an expanding Managed Service Provider (MSP) based in Maidenhead that is looking for a Service Desk Engineer to join their dynamic team. Key Responsibilities: Provide 1st & 2nd line IT support via … the delivery of IT projects , both remotely and onsite Diagnose and troubleshoot issues with Windows, Microsoft 365, and networking Manage system builds, deployments , and routine maintenance Deliver excellent client service by understanding needs and resolving issues promptly About You: 2+ years' experience in IT support, ideally within an MSP environment Full driving licence (site visits required) Strong customer service More ❯

IT Service Desk Engineer - 35,000/45,000 per annum - Hull Principal IT are working with a leading UK food producer that are looking for an IT service desk engineer to join their team. In this role you will play a vital part in supporting their future strategy. They are looking for someone … rota required. Reporting to the IT Manager, the role will is site based, 5 days a week (Monday-Friday) Key Responsibilities: Provide 1st/2nd line support via phone, service desk and in person Troubleshoot Windows OS/applications Good knowledge of Cisco, Meraki, Fortinet networks Experience with Azure, Intune, Active Directory SQL (basic tasks), Hyper V, Rubrik … Cyber security tools Assist in rollouts and upgrades across multiple sites Requirements: Proven work experience as a Desktop Support Engineer, Technical Support (Multi-site/enterprise) Good language and communication skills Windows OS, Cisco/Meraki/Fortinet, Azure/Intune Active Directory/Office 365 Rubrik, Hyper V, SQL basics Excellent problem-solving and customer service Ability More ❯

IT Service Desk Engineer - £35,000/£45,000 per annum - Hull Principal IT are working with a leading UK food producer that are looking for an IT service desk engineer to join their team. In this role you will play a vital part in supporting their future strategy. They are looking for someone … rota required. Reporting to the IT Manager, the role will is site based, 5 days a week (Monday-Friday) Key Responsibilities: Provide 1st/2nd line support via phone, service desk and in person Troubleshoot Windows OS/applications Good knowledge of Cisco, Meraki, Fortinet networks Experience with Azure, Intune, Active Directory SQL (basic tasks), Hyper V, Rubrik … Cyber security tools Assist in rollouts and upgrades across multiple sites Requirements: Proven work experience as a Desktop Support Engineer, Technical Support (Multi-site/enterprise) Good language and communication skills Windows OS, Cisco/Meraki/Fortinet, Azure/Intune Active Directory/Office 365 Rubrik, Hyper V, SQL basics Excellent problem-solving and customer service Ability More ❯

IT Service Desk Engineer - 35,000/45,000 per annum - Hull Principal IT are working with a leading UK food producer that are looking for an IT service desk engineer to join their team. In this role you will play a vital part in supporting their future strategy. They are looking for someone … rota required. Reporting to the IT Manager, the role will is site based, 5 days a week (Monday-Friday) Key Responsibilities: Provide 1st/2nd line support via phone, service desk and in person Troubleshoot Windows OS/applications Good knowledge of Cisco, Meraki, Fortinet networks Experience with Azure, Intune, Active Directory SQL (basic tasks), Hyper V, Rubrik … Cyber security tools Assist in rollouts and upgrades across multiple sites Requirements: Proven work experience as a Desktop Support Engineer, Technical Support (Multi-site/enterprise) Good language and communication skills Windows OS, Cisco/Meraki/Fortinet, Azure/Intune Active Directory/Office 365 Rubrik, Hyper V, SQL basics Excellent problem-solving and customer service Ability More ❯

THIS ROLE IS ONLY OPEN TO IT SERVICE DESK ENGINEERS WHO CAN SPEAK FLUENT SPANISH** Senior Service Desk Engineer - Spanish Speaking Location: Liverpool Seniority Level: Senior, Team Leader About the Opportunity Join a prestigious global organisation with over 130 years of industry leadership as a Senior Spanish-speaking IT Service Desk Engineer. This … Liverpool-based position offers exceptional career advancement opportunities and fully funded professional training. My client provides a dynamic and rewarding environment where your technical expertise and customer service excellence will be highly valued. The ideal candidate will thrive in a fast-paced setting while delivering exceptional IT support. Key Requirements for the Senior IT Service Desk Engineer … Active Directory Windows 10 deployment (WDS) Working knowledge of Citrix, VMWare, or Cisco/Meraki technologies (advantageous) Professional Competencies Exceptional troubleshooting skills with meticulous attention to detail Outstanding customer service mindset Strong communication skills Precise and thorough documentation practices Self-motivated with strong independent decision-making capabilities Innovative thinker who contributes fresh perspectives Proactive problem-solver who anticipates and More ❯

THIS ROLE IS ONLY OPEN TO IT SERVICE DESK ENGINEERS WHO CAN SPEAK FLUENT SPANISH** Senior Service Desk Engineer - Spanish Speaking Location: Liverpool Seniority Level: Senior, Team Leader About the Opportunity Join a prestigious global organisation with over 130 years of industry leadership as a Senior Spanish-speaking IT Service Desk Engineer. This … Liverpool-based position offers exceptional career advancement opportunities and fully funded professional training. My client provides a dynamic and rewarding environment where your technical expertise and customer service excellence will be highly valued. The ideal candidate will thrive in a fast-paced setting while delivering exceptional IT support. Key Requirements for the Senior IT Service Desk Engineer … Active Directory Windows 10 deployment (WDS) Working knowledge of Citrix, VMWare, or Cisco/Meraki technologies (advantageous) Professional Competencies Exceptional troubleshooting skills with meticulous attention to detail Outstanding customer service mindset Strong communication skills Precise and thorough documentation practices Self-motivated with strong independent decision-making capabilities Innovative thinker who contributes fresh perspectives Proactive problem-solver who anticipates and More ❯

THIS ROLE IS ONLY OPEN TO IT SERVICE DESK ENGINEERS WHO CAN SPEAK FLUENT SPANISH** Senior Service Desk Engineer - Spanish Speaking Location: Liverpool Seniority Level: Senior, Team Leader About the Opportunity Join a prestigious global organisation with over 130 years of industry leadership as a Senior Spanish-speaking IT Service Desk Engineer. This … Liverpool-based position offers exceptional career advancement opportunities and fully funded professional training. My client provides a dynamic and rewarding environment where your technical expertise and customer service excellence will be highly valued. The ideal candidate will thrive in a fast-paced setting while delivering exceptional IT support. Key Requirements for the Senior IT Service Desk Engineer … Active Directory Windows 10 deployment (WDS) Working knowledge of Citrix, VMWare, or Cisco/Meraki technologies (advantageous) Professional Competencies Exceptional troubleshooting skills with meticulous attention to detail Outstanding customer service mindset Strong communication skills Precise and thorough documentation practices Self-motivated with strong independent decision-making capabilities Innovative thinker who contributes fresh perspectives Proactive problem-solver who anticipates and More ❯

THIS ROLE IS ONLY OPEN TO IT SERVICE DESK ENGINEERS WHO CAN SPEAK FLUENT SPANISH** Senior Service Desk Engineer - Spanish Speaking Location: Liverpool Seniority Level: Senior, Team Leader About the Opportunity Join a prestigious global organisation with over 130 years of industry leadership as a Senior Spanish-speaking IT Service Desk Engineer. This … Liverpool-based position offers exceptional career advancement opportunities and fully funded professional training. My client provides a dynamic and rewarding environment where your technical expertise and customer service excellence will be highly valued. The ideal candidate will thrive in a fast-paced setting while delivering exceptional IT support. Key Requirements for the Senior IT Service Desk Engineer … Active Directory Windows 10 deployment (WDS) Working knowledge of Citrix, VMWare, or Cisco/Meraki technologies (advantageous) Professional Competencies Exceptional troubleshooting skills with meticulous attention to detail Outstanding customer service mindset Strong communication skills Precise and thorough documentation practices Self-motivated with strong independent decision-making capabilities Innovative thinker who contributes fresh perspectives Proactive problem-solver who anticipates and More ❯

Social network you want to login/join with: IT Service Desk Engineer – Liverpool, Office based, Please only apply if you can commute to the office 5 days a week My client is a global company that has been established for many years. They have an excellent reputation for staff retainment and are looking to expand their … IT Service Desk team. As an IT Service Desk Technician, you will be responsible for accepting, logging and responding to IT support requests from across the group. You will be responsible for initial incident triage and troubleshooting before either resolving the issue or escalating to the relevant team. A proactive approach to customer service and … support is necessary to succeed in this role. Job responsibilities for the IT Service Desk role * Provide high quality IT support to the group. * Categorise and record IT issues. * Communicate with end users professionally in order to triage and troubleshoot issues as they arise. * Maintain core business systems, working closely with the Infrastructure team. * Adhere to strict SLAs More ❯

Role: Senior Level 2 Service Desk Engineer ?? Location: Portishead HQ (with occasional travel to local sites) ?? Full-time | 37.5 hrs/week | Mon-Fri between 07:30-19:30 (rotational shifts) ?? Permanent Role - hybrid ?? Salary: Up to £38,000 - £40,000 Are you a passionate problem-solver who thrives in a fast-paced tech environment? Do you … love the satisfaction of helping people, fixing issues, and improving IT services that really matter? We're on the hunt for a Level 2 Service Desk Engineer to become the go-to expert for technical support across a vital public sector organisation. ? Why You'll Love This Role * Jumping into action to resolve incidents and service requests with efficiency and skill * Tackling escalations from Level 1 support and providing guidance to help them grow * Delivering exceptional service with a proactive and customer-focused mindset * Playing a key part in improving service delivery and helping roll out innovative IT solutions * Helping shape and elevate IT support for a critical, high-availability environment ??? What You More ❯

IT Service Desk Engineer - 2nd line Up to £43,000 plus shift allowance and excellent benefits Milton Keynes, office based. Shifts are 4 on 4 off: 7am-7pm and 7pm-7am. (This is likely to be a pattern of days, days, nights) We are looking for individuals who take ownership of their work and are committed to … providing excellent customer service. As a Service Desk Engineer, you will be the first point of contact for clients, ensuring they feel supported and confident in your services. Your ability to go above and beyond, keeping the customer at the heart of everything you do, will be crucial in making them feel like they are in safe … problem solving of incidents raised by external customers. You will be part of our clients UK Technical Services Team and will be responding to a variety of incidents and service requests across Storage, Network, Virtualisation, Backup, DR and Microsoft technologies. As Technical Services Engineer, some of your duties will include: Monitor, Categorise, set priority of incoming tickets (incident More ❯

IT Service Desk Engineer - 2nd line Up to 43,000 plus shift allowance and excellent benefits Milton Keynes, office based. Shifts are 4 on 4 off: 7am-7pm and 7pm-7am. (This is likely to be a pattern of days, days, nights) We are looking for individuals who take ownership of their work and are committed to … providing excellent customer service. As a Service Desk Engineer, you will be the first point of contact for clients, ensuring they feel supported and confident in your services. Your ability to go above and beyond, keeping the customer at the heart of everything you do, will be crucial in making them feel like they are in safe … problem solving of incidents raised by external customers. You will be part of our clients UK Technical Services Team and will be responding to a variety of incidents and service requests across Storage, Network, Virtualisation, Backup, DR and Microsoft technologies. As Technical Services Engineer, some of your duties will include: Monitor, Categorise, set priority of incoming tickets (incident More ❯

Social network you want to login/join with: Senior IT Service Desk Engineer, Gloucester col-narrow-left Client: Roke Location: Gloucester, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Reference: 1b6b2439a8b2 Job Views: 3 Posted: 02.06.2025 Expiry Date: 17.07.2025 col-wide Job Description: Senior IT Service Desk Technician … Gloucester As a Senior IT Service Desk Technician, working within the IT department, you will thrive on providing effective, compliant, secure, and resilient technical infrastructure support across Roke business The IT department sits within the Corporate Services directorate and plays an important part in enabling Roke to deliver customer work. Preserving a high level of confidence by consistently … needs of the business regarding safe and sustainable generation of revenue and profit. Working in a diverse and welcoming culture, you will be delivering a 1st,2nd and 3rdline Service Desk function, providing hardware & software support. Roke are a leading technology & engineering company with clients spanning National Security, Defence and Industry through our Futures business and Intelligence as More ❯