Service Desk Engineer
UK

The median Service Desk Engineer salary in the UK is £31,500 per year according to job vacancies posted during the 6 months to 24 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
24 Apr 2024
Same period 2023 Same period 2022
Rank 787 830 1057
Rank change year-on-year +43 +227 -289
Permanent jobs requiring a Service Desk Engineer 107 155 147
As % of all permanent jobs advertised in the UK 0.11% 0.15% 0.095%
As % of the Job Titles category 0.12% 0.16% 0.099%
Number of salaries quoted 103 153 130
10th Percentile £24,393 £22,800 £21,250
25th Percentile £25,750 £26,250 £24,000
Median annual salary (50th Percentile) £31,500 £30,000 £27,500
Median % change year-on-year +5.00% +9.09% +10.00%
75th Percentile £36,500 £36,000 £35,000
90th Percentile £43,300 £38,750 £42,750
UK excluding London median annual salary £31,500 £28,750 £26,500
% change year-on-year +9.57% +8.49% +6.00%

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 92,682 96,623 147,884
% of permanent jobs with a recognized job title 94.63% 91.57% 96.06%
Number of salaries quoted 66,673 60,571 85,427
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £42,500
Median annual salary (50th Percentile) £53,000 £60,000 £60,000
Median % change year-on-year -11.67% - +9.09%
75th Percentile £71,250 £81,250 £78,750
90th Percentile £90,000 £100,000 £96,250
UK excluding London median annual salary £50,000 £52,500 £50,000
% change year-on-year -4.76% +5.00% +5.26%

Service Desk Engineer
Job Vacancy Trend

Job postings that featured Service Desk Engineer in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Service Desk Engineer in the UK

Service Desk Engineer
Salary Trend

3-month moving average salary quoted in jobs citing Service Desk Engineer.

Salary trend for Service Desk Engineer in the UK

Service Desk Engineer
Salary Histogram

Salary distribution for jobs citing Service Desk Engineer over the 6 months to 24 April 2024.

Salary histogram for Service Desk Engineer in the UK

Service Desk Engineer
Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Engineer within the UK over the 6 months to 24 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +77 93 £30,000 +1.69% 37
UK excluding London -18 93 £31,500 +9.57% 36
South East -4 20 £31,500 +5.00% 4
Work from Home +90 16 £32,500 +10.17% 15
North of England +37 16 £26,000 -5.45% 12
Midlands -1 16 £24,732 -10.07% 4
West Midlands +36 15 £24,732 -15.45% 2
South West -7 15 £38,000 +46.15% 5
London +153 14 £31,250 -17.76% 6
Northern Ireland +37 14 £35,000 +7.69% 1
East of England +28 12 £25,000 -9.09% 6
North West +11 12 £26,000 -25.71% 4
Yorkshire +77 3 £32,500 +18.18% 4
North East +2 1 £30,000 - 5
East Midlands -26 1 £29,000 +7.41% 2

Service Desk Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 24 April 2024, Service Desk Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Service Desk Engineer in the job title.

1 91 (85.05%) Microsoft 365
2 72 (67.29%) Active Directory
3 67 (62.62%) Microsoft
4 49 (45.79%) Windows
5 39 (36.45%) Social Skills
6 35 (32.71%) SharePoint
7 34 (31.78%) Customer Service
8 30 (28.04%) Azure
9 28 (26.17%) SLA
10 24 (22.43%) Windows Server
11 22 (20.56%) Analytical Skills
12 20 (18.69%) VMware
13 19 (17.76%) Incident Management
13 19 (17.76%) Microsoft Exchange
13 19 (17.76%) Windows 10
13 19 (17.76%) Public Sector
14 18 (16.82%) Entra ID
14 18 (16.82%) Mentoring
15 16 (14.95%) Service Management
15 16 (14.95%) Customer Experience
16 15 (14.02%) Service Delivery
16 15 (14.02%) Finance
16 15 (14.02%) VPN
17 14 (13.08%) Law
17 14 (13.08%) Manufacturing
17 14 (13.08%) Problem-Solving
17 14 (13.08%) Coaching
18 13 (12.15%) Marketing
18 13 (12.15%) Telecoms
18 13 (12.15%) ITIL

Service Desk Engineer Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 35 (32.71%) SharePoint
2 19 (17.76%) Microsoft Exchange
3 1 (0.93%) CMS
Applications
1 10 (9.35%) Microsoft Office
Business Applications
1 1 (0.93%) Elite 3E
Cloud Services
1 91 (85.05%) Microsoft 365
2 30 (28.04%) Azure
3 18 (16.82%) Entra ID
4 11 (10.28%) AWS
5 7 (6.54%) OneDrive
6 3 (2.80%) Cloud Computing
7 2 (1.87%) Mimecast
7 2 (1.87%) PaaS
7 2 (1.87%) SaaS
8 1 (0.93%) Google Workspace
8 1 (0.93%) IaaS
8 1 (0.93%) WeChat
8 1 (0.93%) WhatsApp
Communications & Networking
1 15 (14.02%) VPN
2 12 (11.21%) Firewall
3 10 (9.35%) DHCP
4 9 (8.41%) TCP/IP
5 8 (7.48%) DNS
5 8 (7.48%) VLAN
6 6 (5.61%) Remote Desktop
7 5 (4.67%) LAN
7 5 (4.67%) Wi-Fi
8 4 (3.74%) WAN
9 3 (2.80%) IPsec
9 3 (2.80%) IPv4
9 3 (2.80%) IPv6
10 2 (1.87%) VoIP
11 1 (0.93%) Ethernet
11 1 (0.93%) NAS
11 1 (0.93%) SAN
11 1 (0.93%) Unified Communications
11 1 (0.93%) Wireless
Database & Business Intelligence
1 2 (1.87%) SQL Server
2 1 (0.93%) Amazon RDS
2 1 (0.93%) MySQL
General
1 39 (36.45%) Social Skills
2 22 (20.56%) Analytical Skills
3 19 (17.76%) Public Sector
4 15 (14.02%) Finance
5 14 (13.08%) Law
5 14 (13.08%) Manufacturing
6 13 (12.15%) Marketing
6 13 (12.15%) Telecoms
7 12 (11.21%) Electronics
8 3 (2.80%) Local Government
9 2 (1.87%) Fire and Rescue
9 2 (1.87%) Legal
10 1 (0.93%) Retail
Miscellaneous
1 6 (5.61%) Driving Licence
2 5 (4.67%) Replication
3 4 (3.74%) Onboarding
4 3 (2.80%) Management Information System
5 2 (1.87%) Self-Motivation
5 2 (1.87%) Smartphone
6 1 (0.93%) Blackberry
6 1 (0.93%) Client/Server
6 1 (0.93%) EPoS
6 1 (0.93%) Life Science
6 1 (0.93%) NHS
6 1 (0.93%) Social Media
6 1 (0.93%) Team-Oriented Environment
Operating Systems
1 49 (45.79%) Windows
2 24 (22.43%) Windows Server
3 19 (17.76%) Windows 10
4 12 (11.21%) Apple iOS
5 10 (9.35%) Android
6 5 (4.67%) Windows 8
7 4 (3.74%) Mac OS
7 4 (3.74%) Windows 7
8 3 (2.80%) Linux
9 2 (1.87%) Windows Server 2019
10 1 (0.93%) VMS
10 1 (0.93%) Windows Server 2003
10 1 (0.93%) Windows Server 2012
Processes & Methodologies
1 34 (31.78%) Customer Service
2 19 (17.76%) Incident Management
3 18 (16.82%) Mentoring
4 16 (14.95%) Customer Experience
4 16 (14.95%) Service Management
5 15 (14.02%) Service Delivery
6 14 (13.08%) Coaching
6 14 (13.08%) Problem-Solving
7 13 (12.15%) ITIL
8 12 (11.21%) Business Intelligence
8 12 (11.21%) Digital Marketing
8 12 (11.21%) Programme Management
9 11 (10.28%) Ticket Management
10 8 (7.48%) Infrastructure Engineering
10 8 (7.48%) Roadmaps
11 4 (3.74%) Innovative Thinking
12 3 (2.80%) Break/Fix
12 3 (2.80%) CRM
12 3 (2.80%) Disaster Recovery
12 3 (2.80%) Problem Management
Programming Languages
1 1 (0.93%) PowerShell
1 1 (0.93%) SQL
Qualifications
1 3 (2.80%) A+ Certification
1 3 (2.80%) MCITP
1 3 (2.80%) Microsoft Certification
2 2 (1.87%) Degree
3 1 (0.93%) CCNA
3 1 (0.93%) CCNP
3 1 (0.93%) Cisco Certification
3 1 (0.93%) Computer Science Degree
3 1 (0.93%) MCP
3 1 (0.93%) MOS
3 1 (0.93%) SC Cleared
3 1 (0.93%) Security Cleared
Quality Assurance & Compliance
1 28 (26.17%) SLA
System Software
1 72 (67.29%) Active Directory
2 8 (7.48%) VMware Infrastructure
3 7 (6.54%) Hyper-V
4 5 (4.67%) vSphere
5 3 (2.80%) GPFS
Systems Management
1 4 (3.74%) Microsoft Intune
2 2 (1.87%) SCCM
3 1 (0.93%) Active Directory Federation Services
3 1 (0.93%) FortiGate
3 1 (0.93%) Jamf Pro
3 1 (0.93%) N-central
3 1 (0.93%) SCOM
3 1 (0.93%) Single Sign-On
3 1 (0.93%) Systems Management Server (SMS)
Vendors
1 67 (62.62%) Microsoft
2 20 (18.69%) VMware
3 12 (11.21%) SAP
4 7 (6.54%) Apple
5 5 (4.67%) Veeam
6 4 (3.74%) SolarWinds
7 2 (1.87%) Cisco
7 2 (1.87%) Citrix
7 2 (1.87%) ConnectWise
7 2 (1.87%) Dell
7 2 (1.87%) N-able
7 2 (1.87%) ServiceNow
7 2 (1.87%) Sophos
8 1 (0.93%) Adobe
8 1 (0.93%) Avaya
8 1 (0.93%) HP
8 1 (0.93%) iManage
8 1 (0.93%) Intapp
8 1 (0.93%) Meraki
8 1 (0.93%) Sun