1 to 25 of 33 Remote/Hybrid Permanent Service Manager Jobs

Service Desk Manager/IT Service Desk Manager – Based in Birmingham, Solihull, B90 area- Mon – Fri in the office with a possible WFH day once per week - Hybrid role, needed to provide support and guidance to a team of 20 Service Desk Analyst. … Service Desk Manager/IT Service Desk Manager you should have some either come from a technical background or have previously worked as a Service Desk Manager within an IT environment and have enough of an understanding ...

Senior Service Manager (ITIL SC Clearance) Preston/WFH to £80k Are you a tech savvy, delivery focused Service Manager with MSP experience? You could be progressing your career at a growing software and technology consultancy. As a Senior Service Manager you lead the development and continuous improvement of ITIL practices across a growing managed services environment, ensuring effective governance, operational control and service quality. Collaborating with technical, service delivery and customer facing teams, you will drive adoption of best practices across Incident, Problem, Change, Service ...

Senior Service Manager Position: Senior Service Manager Location: Ringwood, Hampshire + Hybrid home working (non-contractual) Salary: £40,000 + Overtime + Benefits + Company Profit Share Hours: 37.5 hours per week The Role Working in a team of three Senior Service Managers … reporting to the Service Delivery Manager, you will form part of a well-established service management team. You will be helping to lead the delivery of high-quality IT support services and drive continuous improvement across our operational environment. You will be responsible, as a team ...

Service Delivery Manager/IT Customer Service Manager Position: Senior Service Manager (internal name) Location: Ringwood, Hampshire + Hybrid home working (non-contractual) Salary: £40,000 + Overtime +Benefits + Company Profit Share Hours: 37.5 hours per week The Role Working … team of three Senior Service Managers, reporting to the Service Delivery Manager, you will form part of a well-established service management team. You will be helping to lead the delivery of high-quality IT support services and drive continuous improvement across our operational environment. ...

Service Manager Position: Service Manager Location: Ringwood, Hampshire + Hybrid home working Salary: £30 - £33k DOE + Benefits + Company Profit Share Hours: 37.5 hours per week The Role As a Service Manager, you will be part of an established service … performance indicators, producing customer reports, and serving as an escalation point for both internal and external stakeholders. In addition, you will analyse service metrics contributing to the problem management process to identify trends, anomalies, and opportunities for service improvement. Duties include: Support the team to meet and achieve ...

Service Manager Position: Service Manager Location: Ringwood, Hampshire + Hybrid home working Salary: £30 - £33k DOE + Benefits + Company Profit Share Hours: 37.5 hours per week The Role As a Service Manager, you will be part of an established service ...

Service Manager Position: Service Manager Location: Ringwood, Hampshire + Hybrid home working Salary: £30 - £33k DOE + Benefits + Company Profit Share Hours: 37.5 hours per week The Role As a Service Manager, you will be part of an established service ...

Description IT Service Manager Position: Service Manager Location: Ringwood, Hampshire + Hybrid home working Salary: £30 - £33k DOE + Benefits + Company Profit Share Hours: 37.5 hours per week The Role As a Service Manager, you will be part … established service management team responsible for the day to day operation of our business as usual support services. xlzlddp This includes line management responsibilities, sup All potential candidates should read through the following details of this job with care before making an application. Please click on the apply button ...

Senior Service Manager Position: Senior Service Manager Location: Ringwood, Hampshire + Hybrid home working (non-contractual) Salary: £40,000 + Overtime + Benefits + Company Profit Share Hours: 37.5 hours per week The Role Working in a team of three Senior Service Managers … reporting to the Service Delivery Manager, you will form part of a well-established service management team click apply for full job details ...

Service Delivery Manager Location: Digbeth, Birmingham (with potential relocation to the outskirts of Birmingham/surrounding areas in the near future). Frequent travel to customer sites, many in London. Salary: £30,000 - £35,000, dependent on experience Employment Type: Full Time, Permanent Probation: 6 Months This … occasional offsite customer meetings and future office relocation plans. About the Role We are looking for a highly organised and customer-focused Service Delivery Manager to join our growing team. The successful candidate will be responsible for managing customer relationships, coordinating service delivery, supporting project implementations ...

Service Desk Team Leader/Manager – Based in Birmingham, Solihull, B90 area- Mon – Fri in the office with a possible WFH day once per week - Hybrid role, needed to provide support and guidance to a team of 20 Service Desk Analyst. As Service Desk Team … Leader/Manager you should have some either come from a technical background or have previously worked as a Service Desk Team Leader and are looking for that next step up to Service Desk Manager within an IT environment and have enough ...

Service Delivery Manager with experience with Managed Service Providers (MSP)? Do you have ITIL V4/V5 experience? Job Title: IT Service Delivery Manager Location: Central London (Hybrid - 3 days office based, 2 days from home) Rate: Dependant on Experience Contract: Permanent Start … Date: ASAP Looking for an opportunity where you can take ownership of IT service delivery and play a key role in driving digital improvement across a growing business? This is an opportunity for an experienced IT Service Delivery Manager to oversee the day-to-day delivery ...

Service Delivery/B2B/ITSM/Service Desk Role: Service Delivery Manager (B2B/ITSM/SaaS) Company: Ecommerce Location: London, Hybrid Salary: up to £90,000 basic + Bonus About You You are an experienced and proactive Service Delivery Manager … Role This is a pivotal leadership role responsible for evolving both the technical estate and support function. While initially focused on enhancing internal service delivery, the primary objective is to build a scalable support framework that enables seamless onboarding and support for external B2B and white-label partners. ...

Cyber Security Service Delivery Manager Location: London (flexible working) Salary: £60,000 – £75,000 + benefits We are seeking a Service Delivery Manager to support a key customer within a managed security services environment. This role sits within a dedicated delivery team responsible … both ongoing service operations and the roll out of cyber security projects You will take ownership of service delivery activities, ensuring that services are delivered to a high standard, meet customer expectations, and continue to improve over time. The position offers the opportunity to join an established environment ...

Service Desk Manager MSP Location: Nr Cardiff (Hybrid) Salary: £46,000 This is an excellent opportunity for an experienced Service Desk Manager to join a well-established Managed Service Provider nr Cardiff. Youll lead a high-performing technical support team, shape service … oversight, this role will suit you perfectly. Key Responsibilities Lead, mentor, and develop a team of 1st 2nd line engineers Oversee day-to-day Service Desk operations, ensuring SLAs and KPIs are consistently achieved Act as the senior escalation point for technical and customer issues Manage resource planning, shift ...

Customer Service Manager (SaaS) £37,000 - £45,000 Bonuses Glasgow, Hybrid Full Time, Permanent My client is a global SaaS business who due to growth is looking to recruit an experienced leader passionate about servicing and retaining existing business. This is your chance to shape, lead … elevate a high value service function within a successful SaaS business. We are looking for a hands-on, people-first leader who thrives on developing high-performing teams, building structure, and turning customer relationships into real commercial growth. If you love getting stuck in, coaching individuals, improving processes ...

Service Operations Manager – London (Hybrid) Contract – 6 months Inside IR35 – rate dependant on experience Overview We are seeking an experienced IT Service Operations Manager to lead a high-performing Service Desk and Service Operations function within a fast-paced and innovative digital … environment. This is an exciting opportunity for a customer-focused technology leader with strong operational management experience, a passion for service excellence, and a proactive approach to continuous improvement. You’ll work closely with technology and business stakeholders to ensure services remain stable, secure, efficient, and aligned to business ...

Service Delivery Manager – EMS/AMS EPI-USE Location: United Kingdom (Remote) THE ROLE Due to continued growth, an opportunity has arisen for a Service Delivery Manager to join EPI-USE, operating across both Employee Managed Services (EMS) and Application Managed Services (AMS) . … This role is responsible for the end-to-end service delivery of payroll BPO (EMS) and application support (AMS) services for clients using SAP Payroll and SAP SuccessFactors. You will act as the primary client interface, ensuring service excellence, governance, and continuous improvement across both service lines. ...

client, a national technology company, is looking to recruit a passionate and experienced Service Desk Manager to lead a high-performing team and drive service excellence. As Service Desk Manager, youll be the heartbeat of IT support operations, overseeing … running of the Service Desk, ensuring timely resolution of incidents and requests, while maintaining a customer-first approach. Youll also play a key role in shaping support strategy, implementing best practices, and mentoring a talented team of analysts. Duties to include: Leading, supporting, and motivating the service desk ...

Service Desk Manager Solihull (4 days onsite, 1 day WFH) £45,000 We are looking for an experienced Service Desk Manager to join a growing technology team based in Solihull. The Role You'll be responsible for leading a team of support engineers, ensuring … high-quality service delivery, strong SLA performance, and excellent customer satisfaction. This is a hands-on leadership role where you'll combine technical knowledge with people management to drive team success. Key responsibilities include: Managing day-to-day service desk operations and team performance Monitoring SLAs, KPIs ...

Senior Service Delivery Manager, Permanent At Costa Coffee, we’re on a mission to reimagine coffee experiences across the globe. From bustling cities to local communities, we’re creating meaningful coffee moments, powered by innovation and driven by purpose. As a proud part of the Coca-Cola … technology plays a critical role in enabling growth, resilience, and exceptional customer experiences across every market. Our Global Technology team is seeking a Senior Service Delivery Manager to lead the delivery of secure, reliable, and business-critical IT services, while shaping the future of service management ...

Technology continues to grow our SAP Practice and were looking for an experienced SAP Service Delivery Manager to join us. Were passionate about building diverse, inclusive teams and actively encourage applications from women, underrepresented groups, and neurodivergent candidates, with support and adjustments available throughout the hiring process. … Service Delivery Manager, youll take full ownership of service delivery for a single, strategic customer. This is not a portfolio role youll be fully dedicated to one account, embedded within the customers environment and working closely with their team day to day. The customer operates ...

Technology continues to grow our SAP Practice and were looking for an experienced SAP Service Delivery Manager to join us. Were passionate about building diverse, inclusive teams and actively encourage applications from women, underrepresented groups, and neurodivergent candidates, with support and adjustments available throughout the hiring process. … Service Delivery Manager, youll take full ownership of service delivery for a single, strategic customer. This is not a portfolio role youll be fully dedicated to one account, embedded within the customers environment and working closely with their team day to day. The customer operates ...

international clients' with a HQ in Newcastle are looking to bring on an IT Field Service Manager as part of their core IT Ops Function. You will be involved in leading a national team of IT Field Engineers, ensuring all sites within the organisation are provided with … various sites across the country will be required. Key responsibilities: Formulate both short-term day-to-day and longer-term IT Field Service plans and identify and work on continuous improvement of the service. Manage the Field Engineering teams day-to-day operations, providing colleagues with IT Support they ...

Service Desk Manager MSP Location: Nr Cardiff (Hybrid) Salary: £46,000 This is an excellent opportunity for an experienced Service Desk Manager to join a well-established Managed Service Provider nr Cardiff. Youll lead a high-performing technical support team, shape service ...