101 to 125 of 238 Permanent Service Manager Jobs

Service Asset and Configuration Manager My client, an insurance organisation, is looking for a permanent Service Asset and Configuration Manager to join them. You must have experience of setting up a CMDB from scratch. The Service Asset & Configuration Manager plays a … pivotal role in the IT Service Management function and ensures that our organisations IT assets and their configuration are understood, accurately documented, and properly controlled. The SACM will establish and maintain an accurate and up-to-date Configuration Management Database (CMDB), and work to provide a solid foundation for … change management, incident identification & resolution, and problem management Key Skills: Good understanding of IT Service Management (ITSM) principles, particularly SACM methodology. Possesses an as a minimum an ITIL Foundation certificate and clear understanding of the Service Value Chain. Extensive experience in IT configuration management or a related discipline. more »

Service Delivery Manager - ITIL Permanent Must be able to obtain SC Clearance Bristol - Hybrid working Contribute to the Incident Management, Service Request, and Escalation processes, ensuring high levels of performance in these processes, accurate reporting and establishing service improvement activities when required. Take ownership of … major incidents to ensure coordination of resolving parties, effective communication to stakeholders and post incident review. Monitor, control and support service delivery; ensuring systems, methodologies and procedures are in place and followed. Drive continuous service improvement within the account. Set an example of what great Service Delivery … skills within the team and client to resolve issues. Collaboration and Partnering Skills Effectively manage team dynamics when working across disciplines and other boundaries Service delivery managers need to work well as part of a team, to take on tasks during busier periods to help colleagues, and to be more »

Job Title: IT Field Service Manager Salary: £40,000+Benefits Location: Kidderminster, with monthly client and team visits in Leeds, Exeter, and London. Overview: Concept are working with a leading IT Managed Service Provider (MSP) in search of an experienced IT Engineering Manager to lead … and empower their team of engineers across multiple UK locations. This role entails overseeing the engineering team, delivering technical support for escalations, and upholding service standards for key clients. Key Responsibilities: Team Management and Support: Provide steadfast management and support to engineers stationed in Leeds, Exeter, London, and remote … locations, ensuring uniform support across all sites. Provide onsite holiday cover across UK client sites. Foster consistent communication through regular updates on company progress, service status, and promptly address any concerns. Conduct monthly remote site meetings, bi-monthly one-on-one sessions, and quarterly team gatherings in Kidderminster. Technical more »

Service Asset and Configuration Manager My client, an insurance organisation, is looking for a permanent Service Asset and Configuration Manager to join them. You must have experience of setting up a CMDB from scratch. The Service Asset & Configuration Manager plays a … pivotal role in the IT Service Management function and ensures that our organisations IT assets and their configuration are understood, accurately documented, and properly controlled. The SACM will establish and maintain an accurate and up-to-date Configuration Management Database (CMDB), and work to provide a solid foundation for … change management, incident identification & resolution, and problem management Key Skills: Good understanding of IT Service Management (ITSM) principles, particularly SACM methodology. Possesses an as a minimum an ITIL Foundation certificate and clear understanding of the Service Value Chain. Extensive experience in IT configuration management or a related discipline. more »

VMU Service Manager Location: Reading (Fleet VMU site), Berkshire Salary: Competitive salary & Bonus opportunities available. Hours: Monday to Friday, 45 hours per week. Flexibility required. Benefits Working for an official UK Best Workplace and a UK Best Workplace for Development. Working with our award-winning team we … have been named 'Service Provider of the Year' at the WhatVan? Awards 2022 and winn... more »

calls are passed swiftly and effectively to paramedics? The Ambulance Radio Programme (ARP) Team are spread across the country and we have 2 Central Service Manager positions to join the Team in either the Barnsley Office or the Bristol Office. ARP are looking for enthusiastic candidates up … ll support you in discussing your experience and qualifications and talk to you more about the role! The successful candidate will work within the Service Team and play a big part working with suppliers and the rest of ARP, in readiness for the go live of our main programmes. … If you think this is the role for you, and you have a thirst for customer service, delivery support, prospects of a career, and are existing or brand new to the NHS, then we'd be really excited to see your application. The successful candidate would have a real more »

calls are passed swiftly and effectively to paramedics? The Ambulance Radio Programme (ARP) Team are spread across the country and we have 2 Central Service Manager positions to join the Team in either the Barnsley Office or the Bristol Office. ARP are looking for enthusiastic candidates up … ll support you in discussing your experience and qualifications and talk to you more about the role! The successful candidate will work within the Service Team and play a big part working with suppliers and the rest of ARP, in readiness for the go live of our main programmes. … If you think this is the role for you, and you have a thirst for customer service, delivery support, prospects of a career, and are existing or brand new to the NHS, then we'd be really excited to see your application. The successful candidate would have a real more »

VMU Service Manager Read on to find out what you will need to succeed in this position, including skills, qualifications, and experience. Location: Reading (Fleet VMU site), Berkshire Salary: Competitive salary & Bonus opportunities available. Hours: Monday to Friday, 45 hours per week. Flexibility required. Benefits Working for … an official UK Best Workplace and a UK Best Workplace for Development. Working with our award-winning team we have been named 'Service Provider of the Year' at theWhatVan? Awards 2022and winn... JBLK1_UKTJ more »

Technical Service Manager Windows, Doors & Curtain Walling Job Title: Technical Services Manager Windows, Doors & Curtain Walling Job reference Number: 272150-1315-2481 Industry Sector: Technical Support, Technical Services, Technical Manager, Technical, Aluminium Windows, Aluminium Doors, Entrance Doors, Facades, Steel Windows, Steel Doors, Sliding … + £3,000 bonus The role of the Technical Support Manager Windows, Doors & Curtain Walling will involve: Technical Services Manager position managing the frontline technical support for a range of windows, doors and curtain walling systems such as: sliding door systems, faade systems, bi fold doors … management, training, engineering, sales and specification teams Prepare preliminary calculations for building physics and design loadings The ideal applicant will be Technical Support Manager Windows, Doors & Curtain Walling with: Must have proven technical experience dealing with faades, faade design, curtain walling, windows and door systems Practical understanding of more »

About The Role RAC have an exciting opportunity for a Regional Service Manager to join our rapidly expanding Service, Maintenance and Repair Team! Benefits and Rewards Free Ultimate breakdown cover for you and hour household worth up to £500 Flexible Benefits you can tailor to suit … including health and wellbeing Reporting to the General Manager, you will be responsible for a team of field-based technicians across our Service, Maintenance and Repair division. You will be responsible for motivating and engaging your team to ensure all service and financial KPI's are … Role Responsibilities Be a subject matter expert in all areas of the division by sharing your knowledge, experience and best practices with other Regional Service Managers to continuously improve performance delivery and consistency across the function Hold daily/weekly performance trading rhythm to ensure work planned on the more »

1st/2nd line support, Incident Management, ITIL, Service Management, Service Desk, Help Desk We are looking for a great, capable customer- service focussed IT Service Desk Manager to join our client based in Surrey! To lead, manage and motivate a team of … 1st/2nd service desk professionals a background in Service Desk/Help Desk management is needed, alongside good technical skills around Windows, Office and Microsoft tools generally! ITIL certification is expected alongside a good understanding of Service Management generally. Experience in a man management role is … most weekend work is covered by the team. It is hybrid too. If you are seeking a new challenge or perhaps in a Lead Service Desk or supervisory role looking for a step up then please get in touch with Karen at Jump IT in the first instance. Permanent more »

Job Title: Service Desk Manager (12 month FTC) Location: Bristol Salary: up to £60,000 We are supporting a Bristol based legal practice who are looking to onboard a Service Desk Manager on a 12 month fixed term contract. With a sterling reputation, diverse … business model, offering ongoing support and development programmes for you to succeed. The Role: Leading and managing support Analysts and third-party resources Ensuring service level agreements (SLAs) are met or exceeded by monitoring service desk performance and implementing improvements Driving initiatives for continuous improvement within the service desk, such as implementing new tools or technologies The Candidate: Strong understanding of IT service management principles and frameworks (ITIL) Experience in managing service delivery in a complex and dynamic business environment Knowledge of ServiceNow is beneficial The Package: Base salary: £50,000-£60,000 Hybrid working more »

Your new role National Highways have an exciting opportunity for an Assistant Service Delivery Manager to oversee and support the delivery of maintenance in the Northeast region. This role will be based at either our Wakefield or Leeds office but will include a mix of regular travel … within the region to sites, as well as office and home working. As an Assistant Service Delivery Manager, you will be part of a team who are responsible for managing the performance of the Yorkshire and Humberside Maintenance and Response (M&R) Contract, ensuring successful delivery of … maintenance work adhering to time, cost & quality expectations. What youll be leading on Supporting Service Delivery Managers in the development of high-quality cyclical maintenance and repair plans (including roadside technology) in line with agreed business goals, outcomes, budget, and service level agreements. Performance reporting and monitoring of more »

Role: Service Desk Manager (Permanent) Location: London/Hybrid (3 days per week) Start: ASAP Salary: £60-65k Our market leading household name is looking for an experienced Service Desk Manager with significant team leading experience for a major Desktop Transformation initiative. Responsbilities … Develop customer journey for user base when enaging with IT Service Managing operations of 2nd Line team Develop relationships with the business to drive forward all desktop transformation activities Key Skills Strong background as a Service Desk Manager or running modern desktop environments Team Leadership and … skills Strong working knowledge of ITIL and ideally certified Experience with ITSM tools Strong knowledge of Modern Desktop, End User Computing (EUC) Endpoint Manager SCCM Benefits Pension of up to 12% 28 days holiday Life Assurance Private Medical Insurance Bonus scheme Please send CV in the first instance. more »

Responsibilities Act as an SME across Service Management covering: Service Transition Management/Planning Service Design Management Business Change Readiness Service Governance and Assurance Major Incident Mgt Risk Mgt Service Level Management Service Continuity Capacity Management Provide on call rota cover for Major Incident … understand the wider context Ensure that a set of IT products, suppliers and vendors and ITIL best practices come together to deliver an IT service Identify areas where continual service improvement can be applied, oversee implementation of resulting change and measure the level of improvement Be the bridge … Requirements SC eligible Experience/Education Educated in Computer Sciences or have operated at this level of complexity in a workplace environment MANDATORY Customer-service oriented with a problem-solving attitude MANDATORY Be an advocate of ITIL best practice processes within the business MANDATORY ITIL V3 Certification DESIRABLE ITIL more »

Service & Technical Manager A global brand, leader in their field, is looking to appoint a Service and Technical Manager to manage the new product introductions into the portfolio, ensuring that they meet the UK standards. The role will also involve leading a small team … of technicians to deliver a high quality repair & testing service on all products whilst enhancing productivity, monitoring compliance & standards and keeping processes up to date. With an electrical bias, you will be a strong leader with hands on management abilities and have an essential focus on attention to detail … technical analysis, data handling and reporting. The person: Design, implement and manage repair and service processes. Experience in analysing data and inventory control on exchequer Proven team management experience Communication and collaboration skills at all levels. Ongoing awareness of regulations of business obligations Continuous learning, development and improvement attitude. more »

Do you have field service engineering experience working in oil & gas, petrochemical or analytical equipment? Are you looking for a new challenge with a unique and rapidly growing business? Our client are a longstanding and highly reputable company who specialise in a range of analytical equipment for a variety … customers, they create tailored solutions to suit individual requirements and deliver a high quality client service. They are now looking to recruit a Field Service Manager to join their team. Responsibilities will include troubleshooting, installation, maintenance, and repair of a range of technical equipment as well as … to take part in customer meetings, ensure client satisfaction and be responsible for new and existing contracts. This position will also oversee the wider service team, and the suitable incumbent will be responsible for training, mentoring and supporting other members within the company. To be considered for the role more »

Service Desk Manager required for a leading financial services organisation in London who are looking for an experienced leader to line-manage a team of eight 1st to 2nd line Support Analysts and Engineers. Our client are looking for someone to be able to manage the day … to-day operations of the Service Desk function, create and report on KPIs for team and service performance, drive improvement initiatives, carry out appraisals, and support training and development opportunities for more junior team members. Operating in a Microsoft environment, our client are looking for someone with previous more »

We are looking for an experienced Workshop Manager or Supervisor to join our Nationwide Platforms team at the Warrington depot. As Workshop Service Manager you will be responsible for managing all workshop and field based engineering activities at the Depot. Ideally someone within a similar … day-book ? Provide technical advice to location staff ? Ensure all maintenance actions are carried out to appropriate standard and in within acceptable timescale eg service, Thorough Examination etc ? Ensure all engineering related initiatives are carried out to appropriate standard and within acceptable timescales eg TechX ? Ensure safe systems of … box talk' type information sessions to engineering staff ? Maintain appropriate stock holding levels for spares, sundries, fuels and lubricants ? Liaise with external parts and service providers when required ? Contribute to inter-group projects and initiatives ? Develop productive relationships across all regional and inter-regional functions to meet the overall more »

How would you like to work for Opus, one of the UKs largest independent Managed Service Providers who have recently been recognised as World Class in the Best Companies to work for Awards? Due to our impressive consistent growth within the IT & Telecoms sector, we have an exciting opportunity … for an IT Service Desk Manager to oversee and manage our IT Support team. The ideal candidate will have extensive experience in managing IT service Desk teams within an MSP environment, a strong understanding of client needs, and the ability to lead a team to deliver … high-quality IT services. Where? Join our Service Delivery Team You will be responsible for: Managing a team of approx. 8 (1st 3rd line IT technicians) including hiring, training, and performance management Ensuring engineering resources working on Technical Support are working at optimum levels of performance with sufficient skilled more »

How would you like to work for Opus, one of the UK’s largest independent Managed Service Providers who have recently been recognised as “World Class” in the Best Companies to work for Awards? Due to our impressive consistent growth within the IT & Telecoms sector, we have an exciting … opportunity for an IT Service Desk Manager to oversee and manage our IT Support team. The ideal candidate will have extensive experience in managing IT service Desk teams within an MSP environment, a strong understanding of client needs, and the ability to lead a team to … deliver high-quality IT services. Where? Join our Service Delivery Team You will be responsible for: Managing a team of approx. 8 (1st – 3rd line IT technicians) including hiring, training, and performance management Ensuring engineering resources working on Technical Support are working at optimum levels of performance with sufficient more »

We are looking for an experienced Workshop Manager or Supervisor to join our Nationwide Platforms team at the Warrington depot. As Workshop Service Manager you will be responsible for managing all workshop and field based engineering activities at the Depot. Ideally someone within a similar … Manage appropriate fleet hire availability through day-book ? Ensure all maintenance actions are carried out to appropriate standard and in within acceptable timescale eg service, Thorough Examination etc ? Ensure safe systems of work are applied to all activities carried out ? Report engineering incidents or issues, including warranty failures and … customer damage ? Deliver technical ?tool-box talk' type information sessions to engineering staff ? Liaise with external parts and service providers when required ? Develop productive relationships across all regional and inter-regional functions to meet the overall business plan The ideal candidate will have: ? Formally trained in an engineering discipline more »

fast-growing company that truly values and is reliant upon our people, culture and our commitment to excellence. An opportunity has arisen for a Service Desk Manager to join the team in our London office, providing unparalleled service excellence to our clients across the UK and … internationally. This role would require you to: Provide day-to-day supervision and leadership to the Service Desk team. This individual will be an escalation point for client support and will be a model for customer service excellence for his or her team. Work alongside the Director of … Operations to drive improvements in the measurement and analysis of service levels and performance to ensure a consistently high and ever evolving quality of service. In conjunction with the Director of Operations, he or she will also lead ongoing staff technical development including training and adoption of systems and more »

iO are seeking a Senior Service Manager to support MODCloud customers and manage the incident process. This role combines business analysis, customer relationship management, and basic cloud technology understanding, focusing on MODCloud-specific configurations. Start: ASAP Location: Corsham, 3 day a week on-site Rate: Up to more »

SERVICE DELIVERY MANAGER £62K + BONUS AND BENEFITS HYBRID - CHELTENHAM OFFICE SC CLEARANCE I'm working with a global, professional services organisation who have a strong presence in the public sector. This role will specifically be required with a high-security client and candidates must be eligible … client satisfaction. You will ensure that issues are addressed within defined SLA’s; continually look for opportunities to improve services and report metrics on service performance on a monthly basis. You’ll be fully client-facing, harnessing the metrics coming from the teams, both to help teams improve their … throughput and to inform clients and others about how the services are performing. You’ll be experienced at service delivery, breaking down barriers for your team, coordinating efforts when high priority issues are raised, developing client relationships and getting into the detail to make things happen. The successful candidate more »