21 of 21 Permanent Service Operations Manager Jobs

We are seeking an IT Service Operations Manager. The IT Service Operations Manager is accountable for ensuring the efficient operation and reliability of IT support and service delivery throughout the organisation. This role includes overseeing daily IT service desk activities, managing incident resolution processes, and maintaining service standards that meet or surpass … customer expectations. The manager ensures that systems, networks, and applications perform effectively and align with both business goals and user requirements. Additionally, this position is instrumental in leading service improvement initiatives, providing guidance to junior team members, and handling escalations and major incidents through to resolution. This is an office-based role, Monday to Friday, based in Hertford … Hertfordshire. Key Responsibilities: Overall Service Operations Management: Oversee the daily operations of the IT service desk, ensuring tickets are processed in accordance with established procedures and SLAs. Develop and implement best practices for managing tickets, including prioritising based on business impact, and maintaining accurate records for ticket status, types, and priorities. Manage escalations from 1st and More ❯

We are seeking an IT Service Operations Manager. The IT Service Operations Manager is accountable for ensuring the efficient operation and reliability of IT support and service delivery throughout the organisation. This role includes overseeing daily IT service desk activities, managing incident resolution processes, and maintaining service standards that meet or surpass … customer expectations. The manager ensures that systems, networks, and applications perform effectively and align with both business goals and user requirements. Additionally, this position is instrumental in leading service improvement initiatives, providing guidance to junior team members, and handling escalations and major incidents through to resolution. This is an office-based role, Monday to Friday, based in Hertford … Hertfordshire. Key Responsibilities: Overall Service Operations Management: Oversee the daily operations of the IT service desk, ensuring tickets are processed in accordance with established procedures and SLAs. Develop and implement best practices for managing tickets, including prioritising based on business impact, and maintaining accurate records for ticket status, types, and priorities. Manage escalations from 1st and More ❯

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. We are seeking an experienced Service Operations Manager to oversee the day-to-day operations of our IT Services. This pivotal role will ensure the availability and reliability of all IT systems while setting the direction … for our 1st and 2nd Line Support functions. If you are passionate about service excellence and have a proven track record in IT operations management, we want to hear from you! Benefits of a career with Rexel: Performance related bonus scheme 25 days annual leave plus bank holidays - with more for long service Private medical insurance Competitive … opportunities Extensive learning and development opportunities from day one Opportunity to buy and sell annual leave An additional day's holiday for your birthday after completing one year of service A comprehensive health and wellbeing support programme Fantastic rewards for long service key milestones Staff discount on our webshop! Key focus areas: Direct Management: Lead the 1st and More ❯

Join to apply for the Service Operations Manager role at Rexel UK Ltd 4 days ago Be among the first 25 applicants Join to apply for the Service Operations Manager role at Rexel UK Ltd Get AI-powered advice on this job and more exclusive features. We are seeking an experienced Service Operations Manager to oversee the day-to-day operations of our IT Services. This pivotal role will ensure the availability and reliability of all IT systems while setting the direction for our 1st and 2nd Line Support functions. If you are passionate about service excellence and have a proven track record in IT operations management, we … want to hear from you! Benefits Of a Career With Rexel Performance related bonus scheme 25 days annual leave plus bank holidays – with more for long service Private medical insurance Competitive enhanced family leave benefits Agile working opportunities Extensive learning and development opportunities from day one Opportunity to buy and sell annual leave An additional day's holiday for More ❯

strong, long-term partnerships by integrating seamlessly with our clients' teams to help achieve their digital goals. With teams across the UK, we pride ourselves on delivering exceptional customer service and rapid project delivery. About the Role The Technical Services Manager will lead, develop, and motivate the Warehouse, Logistics, and Configuration Teams. Reporting to the Managing Director, you … will ensure high-quality service delivery, adherence to systems and processes, and support our strategic objectives as part of the senior management team. Key Responsibilities: Operational Leadership: Manage daily operations of Warehousing, Logistics, and the Configuration Centre, ensuring performance, compliance, and standards are met. Strategic Collaboration: Work with the Senior Management Team to develop and implement business strategies … and report on performance metrics. Stakeholder Engagement: Represent Celestra professionally in external meetings, act as escalation point, and maintain strong relationships with clients and suppliers. Quality & Continuous Improvement: Lead service reviews and contribute to quality assurance initiatives across departments. Compliance & Documentation: Ensure adherence to legal and company standards, maintaining up-to-date process documentation. Qualifications and Experience: Proven experience More ❯

digital visions. With teams spread across the UK, we deliver an exceptional customer experience and speed of delivery which is second to none. About the Role As Technical Services Manager, you’ll lead, develop, and motivate the Warehouse, Logistics, and Configuration Teams. Reporting to the Managing Director, you’ll play a key role in delivering high-quality services, ensuring … regularly report on performance. Stakeholder Engagement: Represent Celestra positively in external meetings, acting as the key escalation point and maintaining strong relationships with clients and suppliers. Quality & Improvement: Lead service reviews and contribute to quality assurance and continuous improvement initiatives across departments. Compliance & Documentation: Ensure compliance with company and legal standards and maintain up-to-date documentation of departmental … skills, confident presenting to all levels of the business. Commercial Awareness : Demonstrates solid business acumen with experience in financial oversight and cost control. Process Improvement : Experience driving efficiency, streamlining operations, and boosting productivity. Organisation & Resilience : Highly organised, with the ability to manage pressure and meet tight deadlines. Tech Proficiency : Proficient in Microsoft Office, able to present data clearly and More ❯

Responsibilities (Text Only) As a Service Operations Manager, you are an Individual Contributor who will be responsible for being an expert in how we build and operate sovereign clouds, work with stakeholders to understand their needs, help define the operational framework to ensure delivery of standard operations model across different sovereign clouds, support our partner Cloud … Ownership Entities to improve their Azure Operations, and drive continuous improvement actions for Azure Operations. Operations Support: Design and support Incident management workflows across cloud boundaries without compromising security or efficiency. Escalate Incident/Problem management cases, complete post incident reviews and provide coordination between Azure Public and Sovereign Service teams. Operations Enablement: Provide Knowledge Management … Operations training, and leadership. Develop solutions to provide clear and concise monitoring and system management. Seek and drive opportunities to demonstrate continuous service improvement. Resolves issues with services, minimizes customer impact, and documents solutions that inform ongoing improvements and prevent the recurrence of similar issues. Operations Evolution: Leading on cloud excellence, driving alignment across all Sovereign Clouds More ❯

Please visit our careers site to find out more about working at Ki Job Details: Service Operations Manager- Technology Full details of the job. Vacancy Name: Service Operations Manager- Technology Employment Type: Permanent Location: London Role Details Who are we? Look at the latest headlines and you will see something Ki insures. Think space … has big ambitions but needs more excellent minds to challenge the status-quo and help it reach new horizons. What you will be working on We are seeking a Service Operations Manager to oversee the management and support of a diverse range of applications within Ki. In this role, you will maintain our technology solutions for mid … and back-office teams, whilst driving efficiency and excellence in service delivery. You will be responsible for working with the Transformation Programme to ensure a smooth transition of services into production. You will ensure that all systems under your ownership meet best practices, audit requirements, and operational needs. You will bring a passion to match ours to change the More ❯

Social network you want to login/join with: Senior Service Operations Manager - Core Operations, London col-narrow-left Client: TSB Bank Location: London, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Reference: 81f1b65dd734 Job Views: 5 Posted: 02.06.2025 Expiry Date: 17.07.2025 col-wide Job Description: At TSB, we’re … transforming the service we provide our customers, and technology will be at the forefront of that change. It’s an exciting transformation and we’re investing in an enhanced in-house capability to deliver it – so, if you’re a forward-looking and innovative IT professional, this is your opportunity to be in on the ground floor and help … us build the future of banking. How you’ll make a difference The Senior Service Operations Manager plays a critical role in maintaining the operational integrity of Core Operations related services within the organisation. This leadership position aligned to the Value Stream and is a critical part of the VS Leadership function. The role involves managing More ❯

Global Service Operations Manager (Evinova) Evinova Cambridge, England, United Kingdom Global Service Operations Manager (Evinova) Evinova Cambridge, England, United Kingdom Get AI-powered advice on this job and more exclusive features. Position: Global Service Operations Manager Location: Field-based, UK Competitive Salary & Excellent Company Benefits Transform billions of patients’ lives through … are building our technology, processes and culture on ensuring maximum value realization for customers, anchored in “lovable” on-boarding journeys for new customers and world-class, leading-edge customer service and support for existing customers. Our Service Operations Manager will play a pivotal role as the responsible lead for overseeing comprehensive customer support operations, exceptional … service delivery and operational excellence. Working in close collaboration with Vendors, Delivery and Engineering teams, the role has oversight of our L1-L3 support operations, trend analysis, critical incident recovery, for all Evinova products, integrations and associated mobile and medical devices. This is a crucial role in the success of our clinical trials. The Key Responsibilities For This More ❯

company with over 550 employees across London, New York, Singapore, and Sydney, backed by significant funding and recognized for our innovative culture and rapid growth. As a Client Services Operations Manager , based in London, you will support the operational effectiveness of client service teams across APAC, AMER, and EMEA. The role involves collaborating with cross-functional teams … managing processes, and contributing to global operational improvements. It is suited for someone who thrives in a fast-paced, detail-oriented environment and seeks to understand service delivery, strategy, and execution in a global context. Key Responsibilities Become proficient with internal tools such as Jira, Workday PSA, and Looker Studio, including configuration, support, training, and reporting. Ensure data quality More ❯

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Job Description The Securities Services Operations Transformation Office is embarking on a strategically important global, multi-year programme to improve operational scale and efficiency and drive improved margin and profitability for the lines of business. We are seeking a … dynamic, high-performing and experienced Program Manager to join our Securities Services Transformation team. If you are a strong communicator with outstanding executive presentation skills, with the ability to bring people together and face off to colleagues at all levels of the organization, then this role is for you. As a Transformation Program Manager - Vice President in the … Securities Services Operations team, you will play a pivotal role in driving and overseeing the execution of strategic transformation initiatives within our Securities Services division. You will partner closely with Change Leads, Operations and Business Sponsors to define and deliver the Program Vision, supporting the PMO Lead in consolidation & tracking of execution plans, build a data-driven decision More ❯

Job Description Job Title: Customer Operations Manager Location: Glasgow Salary: £49,000 per annum About Us We’re Brillband – a challenger broadband provider shaking up the UK market with one powerful package: 900Mbps, no nonsense. Backed by Octopus and fuelled by a drive to become the most loved broadband provider in the UK, we’re on a mission … class customer experience operation – no legacy systems, no clunky processes, just a blank canvas and big ambitions. The Role We’re looking for a data-driven, people-powered Customer Service Operations Manager to build and lead our Customer Experience team across the full lifecycle – from sales and onboarding to in-life support, retention, and debt recovery. You … driving high NPS and CSAT Sales Management – Own the operational side of new customer acquisition, from order processing to go-live handoff Order Management – Ensure clean, fast, and accurate service activation through tight process control and partner coordination In-Life Customer Management – Lead the team in resolving issues quickly and helpfully, proactively identifying and solving pain points Debt Management More ❯

Client: Brillband Location: Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 3 Posted: 10.06.2025 Expiry Date: 25.07.2025 col-wide Job Description: ? Job Title: Customer Operations Manager ? Location: Glasgow ? Salary: £49,000 per annum About Us We’re Brillband – a challenger broadband provider shaking up the UK market with one powerful package: 900Mbps, no … class customer experience operation – no legacy systems, no clunky processes, just a blank canvas and big ambitions. The Role We’re looking for a data-driven, people-powered Customer Service Operations Manager to build and lead our Customer Experience team across the full lifecycle – from sales and onboarding to in-life support, retention, and debt recovery. You … driving high NPS and CSAT ? Sales Management – Own the operational side of new customer acquisition, from order processing to go-live handoff ? Order Management – Ensure clean, fast, and accurate service activation through tight process control and partner coordination ? In-Life Customer Management – Lead the team in resolving issues quickly and helpfully, proactively identifying and solving pain points ? Debt Management More ❯

Support to Win.tv is a hosted telephony support service from Train to Win.tv, the leading telecoms training company for the channel. We leverage decades of expertise in training and development, combined with an in-depth knowledge of market platforms, to offer a truly differentiated support service. We provide fully managed services to industry Service Providers. Our services handle … all non-commercially impacting change requests by end users, including Moves, Adds, Changes, and Service Provisioning. About the Job: The Head of Service Operations will work closely with team members to maintain high performance and deliver the company's strategic goals. This includes collaborating with management to improve processes, procedures, and systems to enhance team operations. This … succession planning, leading by example, and fostering a positive, transparent relationship with colleagues and customers. Key Responsibilities Manage all customer communications and escalations related to new install orders and service desk activities. Possess the authority to deviate from standard processes to ensure customer satisfaction. Conduct performance reviews of service delivery and support teams. Skills/Experience Required: Knowledge More ❯

Association, England Cricket Board, England Athletics, USTA, Tennis Canada, Tennis Australia, Tennis NZ, the International Tennis Federation and many more. The Role We are looking for an experienced customer service team lead to manage our team (currently 7), who are based in the UK, Australia, and USA. The Customer Service team is responsible for all aspects of service … The role would be ideal for someone who is looking for further career development with increased autonomy and responsibility in a collaborative, friendly, and fast-paced work environment. The service operates core hours of 9am-5am (Mon-Fri) plus providing support across an out-of-hours (weekend) rota alongside members of our technology team. About You Team motivator with … on’ to get things done Always learning, staying relevant and offering your ideas, insight, and tips Skills, knowledge & experience required: Key Responsibilities Day to day management of our customer service team, working through the country team leaders Effective review and assessment of activity management processes Regular SLA/KPI reporting for the CS team - acting on insights, resolutions, and More ❯

Social network you want to login/join with: Financial Services Operations (Capital Markets) Manager, london (city of london) col-narrow-left Client: KPMG UK Location: london (city of london), United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 2 Posted: 16.06.2025 Expiry Date: 31.07.2025 col-wide Job Description: Job Title/… Req Number: Financial Services Operations (Capital Markets) Manager - (106976) Base Location: London plus network of 20 offices nationally: www.kpmg88careers.co.uk/experienced-professional/#LeBlender.OfficeLocations The KPMG Infrastructure Advisory function is a cornerstone of our business. Operating from London we do work that matters, serving the country with diligence and expertise. KPMG is one of the world's largest … in our clients' organisations, applying sector knowledge and technology solutions to deliver the best possible outcomes and get it right first time. Why Join KPMG as a Financial Services Operations (Capital Markets) - Manager To support the growth of our capability within the FS Operations team we are currently looking to recruit Managers who can make a significant More ❯

Social network you want to login/join with: Financial Services Operations (Capital Markets) Manager, slough col-narrow-left Client: KPMG UK Location: slough, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 3 Posted: 31.05.2025 Expiry Date: 15.07.2025 col-wide Job Description: Job Title/Req Number: Financial Services Operations (Capital Markets) Manager - (106976) Base Location: London plus network of 20 offices nationally: www.kpmg88careers.co.uk/experienced-professional/#LeBlender.OfficeLocations The KPMG Infrastructure Advisory function is a cornerstone of our business. Operating from London we do work that matters, serving the country with diligence and expertise. KPMG is one of the world's largest and most respected consultancies. We … in our clients' organisations, applying sector knowledge and technology solutions to deliver the best possible outcomes and get it right first time. Why Join KPMG as a Financial Services Operations (Capital Markets) - Manager To support the growth of our capability within the FS Operations team we are currently looking to recruit Managers who can make a significant More ❯

would suit a candidate with experience in a technical management role, who is regularly involved in LED install projects and looking for their next step to leading a full service team. Role & Responsibilities: ·Create and review annual plan for service team operations ·Overall responsibility for the effective operation of the UK service team, act as primary … point of contact for customer’s service requests and reporting back to HQ ·Coordinate scheduling for on-site survey & service visits and allocate engineering teams from both in-house and 3 rd party resources ·Coordinate with sales team to create quotations for installation & service activity ·Liaise with commercial and sales teams to identify upcoming project requirements and … plan service team resources accordingly ·Keep the stock room and repair centre in an orderly state and order supplies accordingly to ensure smooth-running of service team ·Maintain accurate records of RMA processes and ensure smooth running of the repair team ·Liaise with customers to inform them of planned service visits and advise on status of ongoing More ❯

Social network you want to login/join with: Service Operations Manager - Equans Digital Equans is seeking a Service Operations Manager to join our Digital business, managing a BMS Engineering team from our Midlands office on a permanent, full-time basis. Equans Digital is an innovative SME within a large multinational, focused on growth. … enhance user experiences by integrating disruptive digital technology and data insights to deliver value for money, ultimately improving building and energy performance. We aim to disrupt traditional energy and service approaches within buildings through in-house technology and forward-thinking consultancy, reducing total ownership costs for customers. Our connectivity solutions include: Integrating building BMS systems into our SaaS platform … Using IoT sensors to influence behavioral patterns Connecting buildings via IoT sensors fed into our SaaS platform The Service Operations Manager will report to the Head of Maintenance, working within the Maintenance and Small Works business stream, primarily overseeing service contracts, reactive, and small works, managing a team of engineers based in Southern England. Key Responsibilities More ❯

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Job description Job Title/Req Number: Financial Services Operations (Capital Markets) Manager - (106976) Base Location: London plus network of 20 offices nationally: www.kpmg88careers.co.uk/experienced-professional/#LeBlender.OfficeLocations The KPMG Infrastructure Advisory function is a cornerstone of … in our clients' organisations, applying sector knowledge and technology solutions to deliver the best possible outcomes and get it right first time. Why Join KPMG as a Financial Services Operations (Capital Markets) - Manager To support the growth of our capability within the FS Operations team we are currently looking to recruit Managers who can make a significant … through all of the key stages of a transformation project, from diagnostic to implementation. • Planning, leading and performing diagnostic analysis by applying analytic techniques on large operational transformation engagements. • Service delivery in Digital Operations (digital solutions and data and analytics) and/or regulatory driven transformation, technology implementations (platforms/systems), large mergers and integrations. • Facilitating, or leading More ❯