2 of 2 Permanent Service Operations Manager Jobs

Service Operations Manager (Stoke-on-Trent) We are looking for a talented Service Operations Manager to join a growing and dynamic team in Stoke-on-Trent. This is an exciting opportunity to play a key role within the Service team, supporting the delivery … services while driving continuous improvement across operational processes. In this role, you will oversee Change, Incident, and Problem Management, ensuring best-practice IT Service Management (ITSM) processes are followed. You will analyse service performance data, identify trends, and work closely with the Service Operations Lead ...

ready to take command of a high-performing service desk operation, lead exceptional teams, and set the gold standard for MSP Service Operations? This role calls for a decisive, driven, and deeply experienced Service Operations Manager to take ownership of ROCK’s frontline service capability. This isn’t just about keeping the lights on — it’s about transforming how service is delivered, elevating client experience at every touchpoint, and building a culture where every ticket resolved, every SLA met, and every escalation handled is a demonstration of ROCK’s commitment to excellence. ...