For ourEMEA Service Operations team we are looking for aServices Quality Regional Business Process Owner. In this role, you will be responsible for developing and managing the EMEA Services Quality Management processes, providing standardization across the region. As a Quality Lead, you will play a crucial role in the more »
Exeter, Devon, United Kingdom Hybrid / WFH Options
Confidential
ServiceOwner Remote role with visits to client site in Exeter around 1 to 2 times every fortnight. Job Description A serviceowner is accountable for the quality of their service. They adopt a portfolio view, managing end-to-end services, which include multiple products and … channels. The serviceowner is accountable to ensure the appropriate levels of service delivery, financial spend and continuous... more »
Slough, Berkshire, South East, United Kingdom Hybrid / WFH Options
Eaton
For ourEMEA Service Operations team we are looking for aServices Quality Regional Business Process Owner. In this role, you will be responsible for developing and managing the EMEA Services Quality Management processes, providing standardization across the region. As a Quality Lead, you will play a crucial role in the … Netherlands - Hengelo, Belgium - Groot-Bijgaarden, Spain - Barcelona, Sweden -Stockholm, Finland - Espoo, Germany - Bonn, Italy - Milan and Hungary Budapest. It is reporting to the EMEA Service Performance & Quality Manager. Responsibilities: Lead the Quality Management function for EMEA Electrical Services to establish a culture of zero error & customer satisfaction improvement Collaborate … prior to implementation Capture Voice of the Customer VoC through customized surveys, developed and deployed for Services operational improvement Define and develop the Electrical Service Quality Management Framework aligned to Eaton Quality Management standards Carry out quality driven customer reviews with some key accounts across the region Ensure customer more »
Exeter, Devon, South West, United Kingdom Hybrid / WFH Options
Cognizant
ServiceOwner Remote role with visits to client site in Exeter around 1 to 2 times every fortnight. Job Description A serviceowner is accountable for the quality of their service. They adopt a portfolio view, managing end-to-end services, which include multiple products and … channels. The serviceowner is accountable to ensure the appropriate levels of service delivery, financial spend and continuous improvement At this role level, you will: Operate at scale and provide the connection between multidisciplinary business areas and stakeholders. Ensure the necessary business processes are followed. Participate in … the governance of the service, including acting as a point of escalation for the delivery teams. Qwn the budget and allocate funding to areas of the service based on your decisions about priorities. Communicate the benefits and performance of your service. Be responsible for the successful operation and more »
Cognizant Microsoft Business Group ServiceOwner Remote role with visits to client site in Exeter around 1 to 2 times every fortnight. Security Cleared or at least Security Cleared eligible (must have been a resident in the UK for at least the last 5 years) Join a team … of passionate thought leaders in a dynamic and collaborative environment! The Microsoft Business Group is a cloud-first, full-service Microsoft partner committed to delivering innovative technology solutions that solve human challenges. We are compelled by our core values to drive transformational results for clients across all company sizes … Partner Native Organisation International and Diverse teams collaborative environment, where ideas and knowledge sharing are actively encouraged Medical Insurance Assistance Programme Protection Cover in Service Cover Personal Pension Plan with enhanced employee contributions Working and Working from Home annual leave allowance are committed to diversity, inclusion and belonging and more »
For ourEMEA Service Operations team we are looking for aServices Quality Regional Business Process Owner. Have you got the right qualifications and skills for this job Find out below, and hit apply to be considered. In this role, you will be responsible for developing and managing the EMEA Services more »