change management and user adoption efforts. You ideally possess: ITIL certification with 10+ years in ITSM. Strong preference for individuals who have operated in a Senior capacity. SIAM and ServiceNow experience. Proven background in IT Service Management with a strong focus on service delivery. Experience collaborating with third parties and managing outsourced service providers. Sounds like you? Pleaseapplybelow. More ❯
practices. Use ITSM and analytics tools to track trends and recommend automation for efficiency. Skills and experience required as the IT Service Quality Lead: Proficiency with IT ticketing systems (ServiceNow, Jira, Zendesk) and knowledge management tools. Strong understanding of ITIL processes and service management best practices. Skilled in data analysis, trend reporting, and root cause investigation. Excellent communication, stakeholder engagement More ❯
practices. Use ITSM and analytics tools to track trends and recommend automation for efficiency. Skills and experience required as the IT Service Quality Lead: Proficiency with IT ticketing systems (ServiceNow, Jira, Zendesk) and knowledge management tools. Strong understanding of ITIL processes and service management best practices. Skilled in data analysis, trend reporting, and root cause investigation. Excellent communication, stakeholder engagement More ❯
Milton Keynes, Buckinghamshire, England, United Kingdom
Cobalt Recruitment
in application or systems support, ideally in a SaaS, ERP, or enterprise software environment. Advantageous to have exposure to property management systems. Familiarity with ticketing systems such as Jira, ServiceNow, or Zendesk. Basic understanding of accounting principles (GL, AP, AR) or experience supporting financial modules within ERP systems. Comfortable supporting users via email, phone, or remote tools. Strong analytical, problem More ❯
CompTIA A+ or better - 2 years minimum experience Nice to have skills: - DoD IT Helpdesk experience - VIP support experience - Cisco Video Teleconference (VTC) experience - Microsoft Office 365 apps experience - ServiceNow ticketing experience - Practical knowledge of Agile and ITIL frameworks Technical Environment: Working with End- Users, (1500+) working with printers, printer support, fixing operating systems, general file issues and equipment issues. More ❯
Southampton, Hampshire, England, United Kingdom Hybrid / WFH Options
Corriculo Ltd
know! Ideally, you might have experience including: 2nd line support experience Office 365 and Azure Active Directory, including Group Policy Basic networking experience Any experience with ITIL, VOIP or ServiceNow would really set your application apart! I want to do that! If you’re for a new challenge and interested in working to establish a new IT support team and More ❯
Greater London, England, United Kingdom Hybrid / WFH Options
Larbey Evans
enterprise application support or IT operations within a law firm Bachelor’s degree in Information Systems, Computer Science, or related field (or equivalent experience) Experience with ITSM platforms (e.g., ServiceNow) and monitoring tools Understanding of access management, patch management, and vulnerability remediation processes Familiarity with ITIL practices (Incident, Problem, Change, and Configuration Management) Exposure to application performance tuning, cloud platforms More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
Larbey Evans
enterprise application support or IT operations within a law firm Bachelor’s degree in Information Systems, Computer Science, or related field (or equivalent experience) Experience with ITSM platforms (e.g., ServiceNow) and monitoring tools Understanding of access management, patch management, and vulnerability remediation processes Familiarity with ITIL practices (Incident, Problem, Change, and Configuration Management) Exposure to application performance tuning, cloud platforms More ❯
slough, south east england, united kingdom Hybrid / WFH Options
Larbey Evans
enterprise application support or IT operations within a law firm Bachelor’s degree in Information Systems, Computer Science, or related field (or equivalent experience) Experience with ITSM platforms (e.g., ServiceNow) and monitoring tools Understanding of access management, patch management, and vulnerability remediation processes Familiarity with ITIL practices (Incident, Problem, Change, and Configuration Management) Exposure to application performance tuning, cloud platforms More ❯
Northampton, Northamptonshire, East Midlands, United Kingdom Hybrid / WFH Options
GXO Logistics
global initiatives Drive continuous improvement through analytics, KPIs, and stakeholder feedback What you need to succeed at GXO: HRIS experience with platforms such as SAP SuccessFactors, Oracle HCM, and ServiceNow Strong data skills using Power BI, Power Automate, Tableau, and Excel Process mindset with knowledge of agile or lean methodologies Excellent communication and stakeholder management abilities Integrity and attention to More ❯
/Cybersecurity Workforce (CSWF) System Administrator (451) Intermediate Level requirements PREFERRED QUALIFICATIONS Experience with IT technologies such as Cisco, Nutanix, VMware, Splunk, Trellix , Ivanti, ACAS, or Rapid7 Knowledge of ServiceNow functionality and integration Understanding of DevSecOps principles and practices in enterprise settings More ❯
best practice standards. Required Skills & Experience Proven experience in a 2nd line support or application support role within a live service/critical environment. Knowledge of: Netcool (event monitoring) ServiceNow (SNOW) or equivalent ITSM tool PowerShell scripting for automation and troubleshooting SQL (queries, troubleshooting) Oracle databases SolarWinds (infrastructure monitoring) Nice to Have (Desirable) Skills AIX (UNIX administration and support) IBM More ❯
best practice standards. Required Skills & Experience Proven experience in a 2nd line support or application support role within a live service/critical environment. Knowledge of: Netcool (event monitoring) ServiceNow (SNOW) or equivalent ITSM tool PowerShell scripting for automation and troubleshooting SQL (queries, troubleshooting) Oracle databases SolarWinds (infrastructure monitoring) Nice to Have (Desirable) Skills AIX (UNIX administration and support) IBM More ❯
Skills, and Experience: 3+ years HR IT experience 5+ years as a Business Analyst preferred Experience leading change and projects Knowledge of catalogues, incidents, work queue management, Quotations, Charges, ServiceNow Experience deploying business analysis tools and techniques Experience working with complex systems, strategic thinking Excellent stakeholder management and communication skills Experience with virtual collaboration and managing third-party vendors Desirable More ❯
switches & using a crash cart to connect to servers • Experience with rack/stack gear, running copper/fiber cables • Experience with using ticketing/change management systems like ServiceNow • Experience in following strict change control and guiding others in following the change control process • Mentor and provide guidance to junior network administrators. Required Qualifications • BS and 8+ years of More ❯
Greater London, England, United Kingdom Hybrid / WFH Options
DVF Recruitment
desk-side support across a broad range of applications and hardware, including Microsoft 365, Teams, Zoom, iManage, Elite 3E, IntApp, BigHand, and mobile technologies. Logging and managing tickets through ServiceNow and ensuring accurate documentation. Taking ownership of issues through to resolution, escalating where necessary, and always keeping users updated. Supporting audio and video conferencing setups. Contributing to knowledge base articles More ❯
slough, south east england, united kingdom Hybrid / WFH Options
DVF Recruitment
desk-side support across a broad range of applications and hardware, including Microsoft 365, Teams, Zoom, iManage, Elite 3E, IntApp, BigHand, and mobile technologies. Logging and managing tickets through ServiceNow and ensuring accurate documentation. Taking ownership of issues through to resolution, escalating where necessary, and always keeping users updated. Supporting audio and video conferencing setups. Contributing to knowledge base articles More ❯
london, south east england, united kingdom Hybrid / WFH Options
DVF Recruitment
desk-side support across a broad range of applications and hardware, including Microsoft 365, Teams, Zoom, iManage, Elite 3E, IntApp, BigHand, and mobile technologies. Logging and managing tickets through ServiceNow and ensuring accurate documentation. Taking ownership of issues through to resolution, escalating where necessary, and always keeping users updated. Supporting audio and video conferencing setups. Contributing to knowledge base articles More ❯
Shrewsbury, Shropshire, United Kingdom Hybrid / WFH Options
Jonathan Lee Recruitment
stakeholder management skills, with the ability to influence and drive outcomes effectively. - Proficiency in financial management, including budgeting, cost tracking, and invoice validation. - Familiarity with tools such as JIRA, ServiceNow, Microsoft Project, and Power BI. This role is integral to the company's mission of delivering world-class solutions across its industry. By bringing your expertise as an IT Project More ❯
degree. Experience with IT equipment configuration management databases Experience with managing the tracking and deployment of software updates across an enterprise Experience with IT Service Management products such as ServiceNow Experience working with multiple software suppliers to manage and track their planned version update cycles and other boilerplate SE types of things Experience with development and use of configuration management More ❯
jaar ervaring in een vergelijkbare rol Kennis van ITIL-servicemanagement en hands-on ervaring met ITIL-processen Ervaring met het optimaliseren van servicemanagementprocessen in tools zoals JIRA of ServiceNow Praktische ervaring met de implementatie en naleving van ISO27001-compliance Kennis van of ervaring met IaaS en PaaS diensten Daarnaast ben je iemand die gemakkelijk sterke banden opbouwt met anderen en More ❯
jaar ervaring in een vergelijkbare rol Kennis van ITIL-servicemanagement en hands-on ervaring met ITIL-processen Ervaring met het optimaliseren van servicemanagementprocessen in tools zoals JIRA of ServiceNow Praktische ervaring met de implementatie en naleving van ISO27001-compliance Kennis van of ervaring met IaaS en PaaS diensten Daarnaast ben je iemand die gemakkelijk sterke banden opbouwt met anderen en More ❯
Certified Practitioner (SSCP) Desired Qualifications: Experience engineering or administering a variety of IT devices, applications, and technologies (ex: Cisco, Nutanix, VMware, Splunk, Trellix, Ivanti, ACAS, Rapid7, etc.) Understanding of ServiceNow functionality, capabilities, and integration points Familiarity with the concepts, implementation, and operations associated with DevSecOps in an enterprise environment Security Clearance The position requires U.S. Citizenship and an active DoD More ❯
outstanding service to a diverse range of customers will be invaluable, ideally along with experience in complex and fast-paced environments. Respond to incidents/requests raised within the ServiceNow platform promptly and with a customer-focused approach, escalating issues to internal IT team members and third-party vendors as appropriate Support all end user business applications and systems including More ❯
Analytics, or Microsoft Fabric Scripting experience in Python for automation or transformation Familiarity with monitoring tools such as Azure Monitor or Log Analytics Experience with ITSM tools (e.g. HaloPSA, ServiceNow) Benefits Include: 25 days holiday + UK public holidays 6% employer pension contributions (2% employee) Critical illness cover, life assurance, and death in service Private health, dental, or additional pension More ❯