The ServiceNow Platform Implementation Solution Specialist is a technical and strategic role within Digital Customer Experience's (DCX) Business Technology practice in the UK. This role focuses on developing, customizing, and integrating ServiceNow solutions to enhance Customer Experience, Technology Experience, and Employee Experience. It requires a strong understanding of what drives excellent customer experiences from marketing, sales … and commerce perspectives, as well as how great employee experiences are built around key moments such as onboarding, daily work, and talent development. The role also involves leveraging ServiceNow's platform to enable seamless workflows that optimize productivity and satisfaction for both customers and employees. Your role Technical Development - Design and develop solutions for ServiceNow workflow applications, including … Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM) Employee Experience Workflow Applications - HR Service Delivery (HRSD), Employee Onboarding and Transitions, Workplace Service Delivery User Experience - Utilize ServiceNow's Experience Layer components to build modern, intuitive user interfaces Configure and enhance the Next Experience UI for tailored and seamless interactions Use UI Builder and Service Portal to More ❯
ServiceNow Implementation Specialist – (UK-Based) I am currently looking for a ServiceNow Implementation Specialist for a leading IT Consultancy and Elite ServiceNow Partner Type: Permanent Location: United Kingdom (Hybrid) Salary : £75,000 Key Responsibilities: Deliver solutions for Customer Experience workflows including Field Service Management (FSM), Customer Service Management (CSM), and Customer Service Portals. Work with … and Employee Experience workflows such as ITSM, ITOM, HRSD, and Workplace Service Delivery. Build modern, role-based user interfaces using Next Experience UI, UI Builder, and Service Portal. Integrate ServiceNow with external systems (e.g., CRMs, HR platforms) using REST/SOAP APIs and IntegrationHub. Support data migration and ensure alignment across platforms. Skills & Experience: Strong experience with the ServiceNow platform, particularly in FSM and related workflows. Solid understanding of customer journeys and employee lifecycle processes. Proficiency in JavaScript, HTML, CSS, and ServiceNow tools such as Glide API, Flow Designer, and IntegrationHub. If you are interested in finding out more info. please reach out on 02031484642 or on f.worku@nelsonfrank.com More ❯
London, England, United Kingdom Hybrid / WFH Options
Linking Humans
Rate: £90000 - £100000 per annum, Benefits: 5% Performance-based Bonus, Private healthcare, and more. Type: Permanent ServiceNow CSM/HRSD Specialist ð§ ServiceNow CSM/HRSD Implementation Specialist ð UK-Based | ð» Hybrid/Remote (London)| ð¡ï ̧ SC Clearance Required ð1⁄4 Permanent Position I'm working with a top-tier ServiceNow Partner looking for an experienced ServiceNowspecialist to join their Digital team. You'll be hands-on acrossCustomer, Technology, and Employee Experience workflows think CSM, CRM, HRSD, and more. If you're comfortable building modern UIs with the Experience Layer, integrating with external systems via REST/SOAP, and creating real impact across the full lifecycle this … one's for you. Ideal experience includes: - Proven background in ServiceNow development & configuration - Strong integration skills (REST/SOAP, IntegrationHub) - Experience with UI Builder, Service Portal, and Next Experience - Solid understanding of customer journeys & employee lifecycle touchpoints - Holding CIS-CSM and CIS-HRSD, while being able to demonstrable significant modules knowledge and experience - Contributed to solution design and bid More ❯