1 to 25 of 3,300 DemandTrendPermanent Services Manager Jobs

IT and cybersecurity service delivery in design, transition, deployment, and operational support. The ideal candidate brings strong leadership, interpersonal, and management skills, along with a solid understanding of cybersecurity services, enterprise operations, and mission-critical IT environments. Key Responsibilities: • Service Level Management: Oversee end-to-end delivery of cybersecurity service quality. Monitor, manage, enhance, and report on IT service … Understand, evangelize, and enforce service delivery lifecycle principles (envisioning, design, plan, stabilize, and deploy phases). • Change and Release Management: Collaborate with Change Management to ensure changes to cybersecurity services are implemented effectively, efficiently, and with minimal disruption. • Continuous Improvement: Identify opportunities for service improvement and drive initiatives to enhance service quality, efficiency, and cost-effectiveness. • Reporting and Communication … Provide regular reports on service performance to senior management and business stakeholders. • Vendor Management: Manage relationships with key IT and cybersecurity vendors, ensuring services meet contractual obligations. • Budget Management: Contribute to development and management of the service delivery budget. Track and control service delivery costs. • Control Account Management: Maintain awareness of financial health for assigned projects, including budgeting, forecasting More ❯

All applications to go through Alan at Kleboe Jardine - ak@kleboejardine.com Dacoll Ltd. is a UK-based managed ICT services provider that has been delivering technology solutions and support since 1969.The company specializes in managed IT services, secure cloud solutions, IT asset management, and project-based consultancy. Headquartered in Scotland, Dacoll serves a diverse range of sectors, including … retail, commercial, public sector, and public safety, with a comprehensive portfolio of services that focus on operational excellence and security. Role Overview: The Service Delivery Manager is responsible for the successful delivery and management of services provided to Dacoll Group customers. The SDM will plan, organise and control all service delivery activities contractually committed to their … of performance and activity reports; leadership of continual improvement and service improvement activities for assigned customers; escalation, exception and major incident management, and responsibility for the overall quality of services delivered to our customers in line with SLAs and contractual obligations. Main Duties: Line Management Responsibility Ensure excellent customer service is delivered Practice ITIL standards and assist in obtaining More ❯

to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a IT Service Desk Manager to join our team in Lemont, Illinois (US-IL), United States (US). Job Summary: • The Service Desk Supervisor/Manager will be required to use ITIL … productivity. • The Service Desk Supervisor shall establish an efficient operation to satisfy a balanced, holistic approach with skilled personnel, integrated, and applying best practices. • Manage project deliverables and support services according to defined SLAs that are met for every measuring period utilizing SLA trend analysis. • Overseeing and supervising the work schedule and distribution of service desk employees, including onboarding More ❯

Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Senior Client Services Manager Posting Date: 19 Aug 2025 Function: Service Unit: Business Location: Botley, Southampton, United Kingdom Salary: Competitive with great benefits Function: Managed Service Location: Southampton - to be in commutable distance to customer site in Swanwick … times per week Clearance: SC cleared or ability to meet the criteria for clearance As our Senior Client Services Manager you'll sit in Business UK - Service function, within our Managed Service team. We'll see you already acting and/or experienced in a Senior Manager role. You'll be the gatekeeper of multiple … our internal service and delivery teams. People leadership is key, you'll play a pivotal role in leading and motivating a team of 150 operational and functionalised colleagues delivering services to the customer. The team will be accountable directly for the contractual outcomes from the new KITE contract, existing legacy WAN estate, BAU operational KPIs and projects, plus continual More ❯

Software Solutions Service Delivery Manager with a background in operations or service delivery within the IT/Technology/software sector and experience managing technical or professional services teams is required for a well-established, award-winning IT Solutions Provided based in Fleet, Hampshire. Previous technical experience working with HCL, IBM, Microsoft, Domino, Lotus Notes, EDI/… Software Solutions Service Delivery Manager with a background in operations or service delivery within the IT/Technology/software sector and experience managing technical or professional services teams. Working as a results driven IT Operations Manager/Software Solutions Service Delivery Manager you will be responsible in leading the day-to-day … operations of the Professional Services Team, ensuring exceptional service delivery across the software solutions. As the IT Operations Manager/Software Solutions Service Delivery Manager you will play a critical part in bridging technical operations, client management, and business support to help scale efficiently and maintain a high standard of service across their software offerings More ❯

Technical Service Delivery Manager Hybrid - Locations: Greater Manchester, South West, Northamptonshire or London Are you a customer-obsessed IT leader with a knack for managing complex service environments and building long-term client relationships … We're currently recruiting for an experienced Technical Service Delivery Manager to join a fast growing business. Key Responsibilities: Service Delivery Excellence Own operational targets and ensure services are running smoothly, securely, and efficiently. Use ITSM tools to log, track, and resolve issues with precision. Ensure full ITIL alignment Incident, Problem, Change, and Continual Improvement are your … days holiday (rising to 30), plus bank holidays and optional unpaid leave. Career development through a structured mentoring and progression plan. If you're passionate about delivering technical services and looking for a role that mixes strategic thinking with hands on impact, send your cv At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences More ❯

management and supplier engagement, SLAs/performance management, and the use of management reporting and dashboards will be highly valued. We are seeking a passionate and talented IT Service Manager who can fulfil the outlined requirements. What do we offer? o 27 days leave (increasing with length of service) plus 8 bank holidays o Flexible working (we are … procedures in accordance with ITiLv4 practices. Establishment of Change Governance structures and supporting Change Authority, in accordance with the agreed contract schedule. About us Here at the NHS Business Services Authority (NHSBSA), what we do matters.We manage the NHS Pension scheme, process prescription payments and much more. Our services are used by NHS organisations, contractors and the public … we're proud to be part of something meaningful, that touches millions of lives.We design our services around customer needs and place people at the heart of our organisation. That's why when you join us, you'll be empowered and supported to help your career grow.As one of the UK's Best Big Companies to work for, we More ❯

service catalogue and support playbooks. Ensure compliance with data protection laws, externally required standards (e.g. ISO 27001, NHS Digital, NCSC standards) and internal security policies. Support onboarding of new services and ensure smooth transitions into BAU support. Facilitate knowledge management and training for support staff. Participate in audit and compliance activities, including client assessments. Contribute to capacity planning and … Clearance . Applicants must have the right to work in the UK. Unfortunately, we are unable to offer visa sponsorship for this position. Desirable Experience working with or delivering services to public sector clients, ideally the in the healthcare sector. ITIL v4 Foundation (or higher) certification preferred. Comfortable working in a fast-paced, regulated environment. Willing to travel internationally … e.g., DSPT, DCB0129/0130) desirable Familiarity with privacy-enhancing technologies, data protection, or healthcare IT is a strong plus. IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve More ❯

Service Manager Alscient, Leeds, England, United Kingdom (Hybrid) Role To support our ongoing growth, we are currently seeking an experienced, customer-focused Service Manager responsible for driving outstanding service and support within our ITSM Function. The successful candidate will be responsible for overseeing incident, problem, and change management aligned with ITIL best practices, driving continual service … are experts in digital transformation and are proud to be Summit level Salesforce Partners and Advanced tier AWS Partners with over 15 years of proven experience developing solutions, supporting services and driving customer success. Our certified consultants and developers build futureproof, innovative cloud solutions and provide managed services in sectors like health, transport, telecoms, social housing and others. … to match your ability and ambition, ensuring your personal and professional growth is in line with our commercial development. What do we need from you? As an Alscient Service Manager we expect you to be able to hit the ground running, you will have initiative, be self-motivated and keen to make a difference for your customers. You More ❯

Service Manager Alscient, Leeds, England, United Kingdom (Hybrid) Role To support our ongoing growth, we are currently seeking an experienced, customer-focused Service Manager responsible for driving outstanding service and support within our ITSM Function. The successful candidate will be responsible for overseeing incident, problem, and change management aligned with ITIL best practices, driving continual service … are experts in digital transformation and are proud to be Summit level Salesforce Partners and Advanced tier AWS Partners with over 15 years of proven experience developing solutions, supporting services and driving customer success. Our certified consultants and developers build futureproof, innovative cloud solutions and provide managed services in sectors like health, transport, telecoms, social housing and others. … to match your ability and ambition, ensuring your personal and professional growth is in line with our commercial development. What do we need from you? As an Alscient Service Manager we expect you to be able to hit the ground running, you will have initiative, be self-motivated and keen to make a difference for your customers. You More ❯

Service Delivery Manager - Microsoft Dynamics 365 - Newcaslte - c£90K Nigel Frank are working with a global organisation on their search for a Service Delivery Manager with experience in Microsoft Dynamics 365 CE and F&O. Our client has a strong presence across 28 countries and an ambitious digital transformation agenda - this is a rare opportunity to … technically capable professional who thrives in a service-led environment and is passionate about continual improvement. You'll be instrumental in managing the delivery, support, and governance of D365 services across a global footprint and you will ensure smooth transitions from project delivery to business-as-usual operations while leading efforts to maintain and enhance system performance, user satisfaction More ❯

IT Service Desk Manager - HUD Clearance Required: MBI/Public Trust (HUD requirement) Location: Washington, DC Position Overview: Agile Business Concepts LLC is seeking an experienced IT Service Desk Manager to support the Department of Housing and Urban Development (HUD). The Service Desk Manager will oversee all aspects of HUD's IT service More ❯

IT Service Delivery Manager - Swaffham We are working exclusively with one of the UK’s leading provider of Managed IT Services that predominantly support enterprise level Commercial, NFP (Not For Profit) and Public Sector owned organisations with multiple locations and employees across the UK. Role Overview: You will take day-to-day responsibility for three key operational … processes, resources and training are continuously reviewed and evolved to address root causes rather than one-off issues. About You: You will be a seasoned IT Service Delivery Manager or Engineer with deep expertise in Microsoft 365, Microsoft Azure, Intune, Connectivity, Networking, and Wi-Fi solutions. You will have a solid understanding of delivering service based on ITIL More ❯

About The Role We are seeking a dynamic and experienced IT Service Desk Manager to lead our high-performing Service Desk team during a 12-month maternity cover. This is a hands-on, leadership role responsible for managing day-to-day operations, meeting SLAs, and ensuring the team continues to provide excellent support across a mix of Wintel … environment • Strong people leadership and team development skills • Ability to confidently engage with C-suite and executive stakeholders • Knowledge of ITIL best practices • Track record of improving IT support services and managing change • Hands-on experience with enterprise environments and modern endpoint management tools • Exposure to supporting infrastructure migrations or mergers & acquisitions-related IT work is a strong plus More ❯

everywhere in the organization, and we know the next big idea could be yours! Position Summary As a member of the Support Service Management team, we provide personalised support services to our Ultimate Support customers. The SSM is a critical role included as part our customer facing team for … our Ultimate customers, focussing on a personalised support service that provides clear customer communications, regular updates, insights, and guidance in collaboration with our Technical Account Managers. A Support Service Manager (SSM) will coordinate and collaborate with customers as well as internal Adobe technical teams to ensure expediency in issue resolution. The SSM will also provide our customers with … as issue management. Additional responsibilities will include establishing and developing positive relationships and collaboration with internal colleagues across all Customer Engineering teams, Sales, Customer Success teams and Adobe Consulting Services organizations. What You will Do Key aspects of this role include the following activities: Partners with the TAM to ensure best in class customer support experience and management beginning More ❯

Company description: Bertelsmann is a media, services and education company that operates in about 50 countries around the world. It includes the broadcaster RTL Group, the trade book publisher Penguin Random House, the magazine publisher Gruner + Jahr, the music company BMG, the service provider Arvato, the Bertelsmann Printing Group, the Bertelsmann Education Group, and Bertelsmann Investments, an international … service solutions that inspire customers around the world Job description: Salary: £37,000.00 Location: Kings Norton Hours: 40 hours per week, Monday to Friday The Customer Service Delivery Manager is a critical position within our Key Account Management structure that reports into the Key Account Manager. It encompasses a multitude of tasks involved in customer management and operations More ❯

IT Service Manager Location : Ringwood, Hampshire + Hybrid home working Salary : k DOE + Benefits + Company Profit Share Hours : 37.5 hours per week The Role As an IT Service Manager, you will be responsible for managing the operational running of the business-as-usual service support services, including the allocation of duties and tasks … Parking Hybrid Working Progression opportunities Fresh fruit, the occasional pizza and a posh coffee machine! Trusted Technology Partnership Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. We are an Employee Ownership Trust a growing company. We are proud winners of Best Place to Work award and overall winner of the … Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments. Join our friendly company, where a great team and a positive culture await you. More ❯

IT Service Manager Location : Ringwood, Hampshire + Hybrid home working Salary : 30 - 33k DOE + Benefits + Company Profit Share Hours : 37.5 hours per week The Role As an IT Service Manager, you will be responsible for managing the operational running of the business-as-usual service support services, including the allocation of duties and … Parking Hybrid Working Progression opportunities Fresh fruit, the occasional pizza and a posh coffee machine! Trusted Technology Partnership Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. We are an Employee Ownership Trust - a growing company. We are proud winners of Best Place to Work award and overall winner of the … Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments. Join our friendly company, where a great team and a positive culture await you. More ❯

Job title: Service Support Manager Location: Nottingham (Hybrid work available) Salary: £35,000 p/a Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life … Insurance, Income Protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program and many more. Are you organised, detail-oriented, and passionate about delivering excellent IT services? Join a dynamic Service Delivery team as a Service Support Manager and help them ensure their clients receive outstanding support every step of the way. This is … and evolve. We consult, define, adapt, and deliver on real-life outcomes. We collaborate closely to bring that positive impact home. About the Role As a Service Support Manager, you'll play a key role in supporting our Service Delivery Managers (SDMs) in the smooth and effective delivery of IT services. You'll be involved in customer communications More ❯

countries. Position Overview We are seeking a highly capable and experienced Service Delivery Manager (SDM) to lead the onsite service delivery operations for a major financial services client. This role is pivotal in supporting onboarding, deployment, and in-life (BAU) activities across multiple regions. The SDM will act as a primary service representative throughout the contract lifecycle … other high-priority stakeholders. Requirements Qualifications Proven experience as a Service Delivery Manager or in a similar client-facing operational role. Strong background in telecommunications or mobile services is highly preferred. Excellent communication and stakeholder management skills. Practical experience with mobile service deployments and device management logistics. Proficiency with ITSM tools (e.g., ServiceNow) and procurement/order More ❯

We're hiring a Digital Support and Service Manager to lead our hosting and web application support team. This is a key role where you'll be the main point of contact for our clients' technical support needs. You'll be hands-on, managing the day-to-day support, setting service levels, and making sure our platforms are … support and maintenance, preferably within a digital agency, managing complex digital builds for high-profile clients. You love helping customers and are always looking for ways to support, improve services, and build/support better digital experiences for thier platforms. An understanding of hosting platforms and maintenance (e.g. AWS, Linux Servers Knowledge of web tech (Databases, API's) and More ❯

Were looking for a Service Desk Manager to lead our front-line support team and help drive exceptional service delivery across our business. As Service Desk Manager , you'll lead a team of skilled service desk analysts and engineers, ensuring the delivery of timely, effective, and customer-focused support to our clients. Youll play a critical More ❯

Service Delivery Manager - Manchester - Up to £40,000 The Role Are you a Technical Leader who is looking for a new challenge? We are on the search for a demonstrated leader who is experienced Microsoft Exchange, Azure, Applications, server, storage and security. As the Service Delivery Manager, you will be responsible for maintaining SLAs from a More ❯

Service Delivery Manager - Manchester - Up to £40,000 The Role Are you a Technical Leader who is looking for a new challenge? We are on the search for a demonstrated leader who is experienced Microsoft Exchange, Azure, Applications, server, storage and security. As the Service Delivery Manager, you will be responsible for maintaining SLAs from a More ❯

Dawn Ellmore Employment are supporting a top tier Law Firm in London in their search for an IT Service Delivery Manager. For this role you must have prevous experience working in a legal environment and have solid managerial experience in More ❯