151 to 175 of 3,300 DemandTrendPermanent Services Manager Jobs

Application Support Manager - Investment Banking - London/Hybrid (Key skills: Application Support, Service Delivery, ITIL, Salesforce, Figaro, Invu, Snowflake, Power BI, Incident Management, Problem Management, Change Management, Application Lifecycle, Team Leadership, SLA Management, Vendor Management, Stakeholder Engagement, Continuous Improvement, Risk & Compliance, Investment Banking) Are you an experienced leader in application support, skilled in managing business-critical systems in … and partnering with stakeholders to deliver operational excellence? If so, this could be your next challenge. Our client, a leading global investment bank, is seeking an Application Support Manager to oversee mission-critical applications across their front-to-back office operations. You will manage a skilled support team, ensure SLA compliance, and act as the escalation point for … engage regularly with business, technology, and vendor stakeholders, translating technical issues into clear business language and aligning priorities. You should have significant experience leading application support teams in financial services, ideally investment banking, with strong technical knowledge of enterprise applications, databases, and integration technologies. Proven ITIL expertise, major incident management, and exceptional stakeholder communication skills are essential. This is More ❯

The Product Development Manager will be instrumental in steering the successful delivery of new features, enhancements, and product innovations across our digital platforms. As a key member of a cross-functional squad, this role serves as the conduit between strategic product vision and operational execution, ensuring that product changes are thoroughly defined, implemented efficiently, and meet customer, business … team members (e.g., Product Analysts, Associate Product Owners), providing coaching, feedback, and performance guidance. Knowledge and experience Strong experience in digital product delivery and change management, ideally within financial services Proven track record of leading and coordinating delivery across cross-functional teams Working knowledge of Agile methodologies and sprint-based delivery Understanding of FCA regulatory framework and delivering compliant … change Competence & skills Understanding of digital platforms and customer-facing technologies, ideally within investment or financial services Excellent skills in requirements gathering, user story writing, and producing clear documentation for technical and non-technical audiences. Demonstrated ability to translate complex business requirements into actionable, testable, and deliverable solutions Excellent stakeholder management and communication skills—able to influence and coordinate More ❯

The Product Development Manager will be instrumental in steering the successful delivery of new features, enhancements, and product innovations across our digital platforms. As a key member of a cross-functional squad, this role serves as the conduit between strategic product vision and operational execution, ensuring that product changes are thoroughly defined, implemented efficiently, and meet customer, business … team members (e.g., Product Analysts, Associate Product Owners), providing coaching, feedback, and performance guidance. Knowledge and experience Strong experience in digital product delivery and change management, ideally within financial services Proven track record of leading and coordinating delivery across cross-functional teams Working knowledge of Agile methodologies and sprint-based delivery Understanding of FCA regulatory framework and delivering compliant … change Competence & skills Understanding of digital platforms and customer-facing technologies, ideally within investment or financial services Excellent skills in requirements gathering, user story writing, and producing clear documentation for technical and non-technical audiences. Demonstrated ability to translate complex business requirements into actionable, testable, and deliverable solutions Excellent stakeholder management and communication skillsable to influence and coordinate across More ❯

entrepreneurially-spirited and high-growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons To ensure our services and applications are fit for the modern market, our IT team collaborates with every department. They develop, they explore and they implement the new ideas helping us to change … senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. Reporting to the IT Client Services Manager, the role will be to assist with the daily delivery of functions to the … wider business for BDO and our Clients. Working on the IT Client Services team, you will record and resolve support incidents/service requests when received and escalate issues to appropriate teams, whilst ensuring that the BDO IT Client Services team are operating within defined KPI and SLA targets. You will; Provide customer centred support adhering to BDO More ❯

Data and Integrations Project Manager (Contract) London, England, United Kingdom This role has been determined as falling outside of IR35 THE ALLSAINTS TEAM At AllSaints we are in the business of feelings - making our customers feel cool and confident. If, like us, you believe in the power of a great outfit, we'd love to talk to you. … brand embarking on a very exciting plan and we are seeking new members of the team who want to contribute to this. THE ROLE As a Contract Project Manager for Data & Integrations within Project Nova, you will be responsible for the successful planning, execution, and delivery of key initiatives aimed at transforming AllSaints into a truly data-driven … and analytics projects, including expanding the use of platforms like BigQuery and implementing BI strategies. Direct experience managing the implementation of iPaaS platforms (e.g., Mulesoft, Dell Boomi, Azure Integration Services, AWS Integration Services, Google Cloud Integration). Familiarity with Master Data Management (MDM) concepts and experience in supporting MDM strategy and execution. Strong understanding of data architecture, integration More ❯

delivery professional to join our Integration and Data Engineering team as the new Technical Delivery Manager. The Integration & Data Engineering function in OUP's Global Technology division provides technical services and capabilities to support projects and stakeholders across the business. Supporting the publishing divisions, its role is to deliver Integrations and Data assets to support projects and the wider … coupled, reusable, and horizontally scalable integration solutions that support integrations to support the business divisions. Data Engineering: Operating the Data Hub for warehousing, reporting, analysis, and operational use. EDI Services: Supporting B2B customers and suppliers across multiple ERP platforms The Integration & Data Engineering team needs a capable Technical Delivery Manager to support and coordinate the many activities More ❯

the supporting the delivery of a high performance and reliable IT capability worldwide. Working within the Cyber, Service and Technology (CST) division and reporting to the Service Support Manager, the successful candidate will be responsible for delivering, maintaining and improving a highly capable IT Service Management Tool for use by NEC and our customers. As part of the … Ivanti and have the ability to problem solve and work collaboratively with key business stakeholders. The IT Service Management Tool is responsible for underpinning the delivery of all NECSWS Services and is aligned to the ITIL framework and supporting ongoing compliance with ISO20000. Travelling may be required as part of the role as there is a need to attend More ❯

business who build transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity, and technology solutions. We support our customers with a range of products and services to meet their needs. Since 1990 our ambition has never wavered. From humble beginnings, our vision and drive has seen us venture into new markets with confidence and stay … of growth. We pride ourselves on being at the forefront of technology innovation and we invite you along on this journey. Job Description The role of Implementation project manager is really important to us. You will be responsible for building and sustaining a first-class relationship with all customers whilst arranging the engineer visits for the telematics order More ❯

This position is dedicated to Project Management across SSD, with a specific focus on Cybersecurity and Operational, and will report to the Manager, Strategy and Project Management. In this role you will: • Responsible for executing multiple Cybersecurity high visibility, high risk and complex SSD projects in collaboration with other Departments, and Divisions. • Create and maintain project charter, project … core team, SSD leadership team and the executive team within Business Transformation Office (BTO) and Director's office. • Build Continuous Improvement model with SSD Subject Matter Experts (SMEs), Information Services Department (ISD) and other teams. • The SSD PM will build relationships, execute, manage and negotiate in a matrixed environment by following SPMO (Strategic Project Management Office) practices and project … management methodology (Waterfall, Agile etc.) Required Skills: • 5-7 years of experience as a project manager • Experience creating and maintaining project plans that communicate tasks, milestone dates, and status. The successful candidate will also be responsible for the development of project documents such as project charter, communications plan, requirements metrics, and similar documents. • 2-3 years of experience More ❯

The Network Team Leader is responsible for leading and managing one of the Second Line Engineering Teams within the Service Centre supporting Managed Services customers, while providing technical hands on support. This technical hands-on role acts as the hierarchical/functional escalation point for the Second Line Team, ensuring that the team have the technical support, guidance and … Success, Service Transition and other adjacent functions in providing world class service to Cisilion customers. Knowledge & Experience Technical expertise in multi-vendor enterprise networking, with a focus on managed services environments. Cisco Certified Network Professional (CCNP) certification as a minimum requirement, with strong proficiency in Cisco routing and switching technologies (Catalyst/Nexus Switches, Layer 2 and Layer … formal objectives and supporting development plans. Incident & Problem Management Proactively partner with the Observability Management function to establish trending and opportunities for Customer infrastructure optimisation. Be a process manager and advocate for Problem Management, ensuring root cause analysis takes place on major Incidents and recurring issues. Directly manage and own technically complex Incidents and Request through to resolution More ❯

with full Job Description and Person Specification documents attached to this advert. The post holder is the Digital Education and Access Lead for the Deployment side of the Digital Services Clinical System Training Team and their main focus will be to manage the new training delivered to staff across the organisation in the use of clinical IT systems. In … addition the post holder will also be a member of the Digital Services Product Management Team and will contribute to the account management and on-going support of new and existing clinical IT systems and the associated change control and configuration processes. About us With over 19,000 staff, we are one of the biggest employers in the city … job description and person specification attached to the advert for the full details of the vacancy. For further details/informal visits contact: Name Eleanor Jones Job title Digital Services Training and Access Manager Email address eleanor.jones@nuh.nhs.uk Telephone number 07812268287 Person Specification Training & Qualifications Essential Educated to Postgraduate degree level or equivalent experience or training. Recognised More ❯

time posted on Posted 5 Days Ago job requisition id REQ567523 What success looks like in this role: Job Description Summary Reporting to the Vice President of End User Services, the Global Senior Directorfor Endpoint Operations will have end-to-end responsibility for all aspects of Delivery of End Point services to all Unisys Digital Workplace Solutions clients. … the End Point service aligning it with overall business objectives Enabling the business with futuristic technologies, innovation and thought leadership Develop a global strategy to continuously innovate end-user services, delivering measurable improvements in experience and productivity Partner with business unit leaders across North America, India, EMEA, and APAC to build influential relationships and ensure alignment with organizational goals … Drive technology roadmap for clients and future state of operations Drive client satisfaction using continuous service improvements in technology & process Act as senior point of escalation for End Point services, both internally and with customers Engage with clients on business needs and build necessary IT solutions, improvements, and scope extension Drive cost optimization against current baseline Develop the Standard More ❯

Team The Application Support team provides second- and third-line support across the entire EMEA Application estate at Norton Rose Fulbright. The team reports into the Application Support Manager and are responsible for all aspects pertaining to maintenance of the estate from ticket resolution to minor upgrades and patching. Quality of service delivery & support is key, as is … a remote location, while continuing to deliver the highest standards of service. We offer a range of family friendly and inclusive employment policies and provide access to programmes and services aimed at nurturing our people’s health and overall wellbeing. Find more about Diversity, Equity and Inclusion here. We are proud to be an equal opportunities employer and encourage More ❯

to take and execute direction on a tight schedule. • Some travel may be required depending on the site supported. Primary Responsibilities: The SCCM Engineer, or System Center Configuration Manager Release Engineer, will be responsible for deploying, testing, and maintaining software updates and patches for enterprise end-user PCs. They also help develop and maintain documentation and best practices … Jenkins, GitLab CI/CD, Ansible, SCCM, or Intune for automated patch testing. • Operating Systems & Infrastructure: • Deep knowledge of Windows, Linux, and MACOS patching. • Experience with Windows Server Update Services (WSUS), SCCM, or Linux patching tools like YUM and APT. • Network & Security Testing: Understanding of vulnerability scanning tools (Nessus, Qualys) and security compliance frameworks (DISA STIGs, NIST, CIS benchmarks More ❯

skills, who can articulate the outcomes and value of their work, and have working experience in some of the following: Proven experience in service design, designing end-to-end services comprised of multiple digital products and touchpoints, and creating service design artifacts. Strong understanding of user-centered design principles and methodologies. Excellent visual and verbal communication skills, with the … UK a safer place. From organisation change and project management to engaging with complex technology, we help the businesses and government organisations we work with to deliver the best services possible. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. More ❯

skills, who can articulate the outcomes and value of their work, and have working experience in some of the following: Proven experience in service design, designing end-to-end services comprised of multiple digital products and touchpoints, and creating service design artifacts. Strong understanding of user-centered design principles and methodologies. Excellent visual and verbal communication skills, with the … UK a safer place. From organisation change and project management to engaging with complex technology, we help the businesses and government organisations we work with to deliver the best services possible. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. More ❯

Company Description Our client is an award-winning IT services and solutions provider based in London with over 35 years of experience empowering organizations through technology. Main operations are in IT infrastructure, strengthening cybersecurity, and embracing digital transformation. Services are IT Services, Cloud Migration, AI-Powered Solutions, SOC & Cybersecurity Services, and bespoke Software Development. About the … Role Looking for a Technical Account Manager (TAM) to join our fast-growing, global … team. In this role, you will act as the primary technical liaison between the company and its end clients based in 2 different sites, ensuring seamless delivery of IT services, high customer satisfaction, and identifying opportunities for service growth and innovation. You will play a vital role in service delivery, client relationship management, and technical advisory, working closely with More ❯

support. Visit Our People page What's the role? The Delivery Project Manager is responsible for the management, monitoring and reporting of a range of Utility Infrastructure services to Industrial and Commercial customers across the UK. Reporting to the Service Delivery Manager, the Delivery Project Manager will be the customer lead on a … number of customer portfolios and will be supported in the delivery of Utility Infrastructure services by a team of Project Co-ordinators. The role involves the day-to-day management of projects and working closely with statutory utilities, Independent Connection Providers, Asset Owners, Energy suppliers and Meter Operators to ensure cost- effective utility Infrastructure Solutions are delivered within defined … quality communication with the customer and a range of additional key stakeholders as necessary to swiftly resolve problems and ensure the timely and cost-effective delivery of utility Infrastructure services and their invoicing to the customer. The Delivery Project Manager is responsible for the timely and accurate reporting of project progress within company systems and trackers and More ❯

ServiceNow Product Manager required to lead and optimise the enterprise ServiceNow platform within a complex global environment in Glasgow. This is an opportunity to shape product strategy, drive transformation, and lead platform enhancement within a progressive, digital first organisation. The Company This is a leading global organisation with … a strong focus on innovation, digital transformation, and service excellence. With significant investment in its technology landscape, the business continues to evolve its IT operations and deliver world class services to its international user base. You'll be joining a firm where technology plays a central role in enabling business performance, resilience, and growth. The IT environment is rapidly … delivery and continuous optimisation ** Acting as the primary point of contact for ServiceNow, maintaining close relationships with vendors and third party partners ** Leading platform upgrade and enhancement projects, ensuring services are delivered on time, on budget, and to high standards ** Gathering and prioritising requirements from stakeholders across the business, ensuring ServiceNow meets evolving user needs ** Driving user adoption through More ❯

Role: Senior IT Manager Contract: Fixed-Term Contract 12 Months Salary: £63877 Hybrid: Yes - 2 days per week in office (Birmingham City Centre) Hours: 35 hours per week Location: Birmingham City CentreThis post will support the Associate Director, IT with the development of core IT processes across IT Operations, IT infrastructure, Software Development and Solutions Architecture. The Senior … implement improvements to IT Service Desk, IT Operations, IT infrastructure, Software Development and Solutions Architecture with the associated roadmaps to ensure the selection, deployment and lifecycle management of appropriate services is aligned to the corporate plan. Provision of technical advice and guidance to ensure that business benefits are derived from large investments in IT and consolidation of technologies/… applications. This will extend to briefing and supporting the department around the use of our technical services to drive benefits and improve capabilities, therefore develop better returns on investment. Support the Enterprise Operations Manager to actively manage relationships with suppliers/vendors ensuring awareness of infrastructure roadmaps, with a particular focus on technical debt and getting the More ❯

of projects that drive real change across the organisation focussing initially on new service implementation projects. Each year Turning Point bids for contracts to deliver health and social care services across England. Bids which we win generally go live around the beginning of the financial year, but preparations start well before, and work to 'bed in' new contracts can … organisation • working with the IMT service transition lead, ensuring implementations are aligned with TP governance and process requirements • supporting the IMT service transition lead in the delivery of external services, and internal BAU projects If you are a proactive and organised individual who thrives in a fast-paced, ever-changing and challenging environment, and have a passion for managing … stakeholders. • has at least 2 years aggregate experience (in the last 4 years) in leading projects from beginning to end which involved the provision of a range of IT services and products into business units undergoing other changes at the same time. • has a good understanding (foundation level) ideally in ITIL v4 service transition and change management • is proficient More ❯

of projects that drive real change across the organisation focussing initially on new service implementation projects. Each year Turning Point bids for contracts to deliver health and social care services across England. Bids which we win generally go live around the beginning of the financial year, but preparations start well before, and work to 'bed in' new contracts can … organisation • working with the IMT service transition lead, ensuring implementations are aligned with TP governance and process requirements • supporting the IMT service transition lead in the delivery of external services, and internal BAU projects If you are a proactive and organised individual who thrives in a fast-paced, ever-changing and challenging environment, and have a passion for managing … stakeholders. • has at least 2 years aggregate experience (in the last 4 years) in leading projects from beginning to end which involved the provision of a range of IT services and products into business units undergoing other changes at the same time. • has a good understanding (foundation level) ideally in ITIL v4 service transition and change management • is proficient More ❯

Operations Manager - Telecommunications Location: Wakefield, UK Type: Full-Time, Permanent About the Company We are working with a well-established and growing telecommunications reseller providing a comprehensive suite of solutions to Small and Medium-sized Enterprises (SMEs) across the UK. Our core offerings include hosted telephony (VoIP platforms), business mobiles, and a range of connectivity services. With a … Key Responsibilities Process Development: Design, document, and implement efficient and scalable operational processes for all key business functions, including: Provisioning: Ensuring a smooth and timely setup of new customer services (VoIP, mobiles, connectivity). Customer Support: Establishing clear protocols for managing support tickets, escalations, and incident resolution. Supplier Management: Optimizing relationships and workflows with key network and platform suppliers. … and implementing operational processes from scratch. Strong knowledge of: Hosted Telephony/VoIP platforms (e.g., Gamma Horizon, 3CX, Mitel, Avaya, 8x8). Mobile communications and provisioning. Broadband and connectivity services (e.g., FTTC, FTTP, Leased Lines). Leadership: Experience in managing and motivating a team. Analytical Skills: The ability to use data and metrics to drive decision-making and identify More ❯

IT Manager/Systems & Support Manager - Microsoft/Wintel, O365, Exchange, AD/GPo/Azure/Entra, Azure Cloud/VMWare, Telephony, Networks LAN/WAN/VPN …/VLAN, Team Management, Service Delivery, System Management, Project Delivery, ITIL. Permanent, Lancaster, Lancashire, c.£45k IT Manager/Systems & Support Manager Required by professional services company with systems and support team dispersed across multiple UK locations servicing a global operation. Working within a full life-cycle IT management capacity successful candidate will manage a More ❯

to join them on a remote basis. You will be responsible for overseeing and managing all high-severity incidents, ensuring effective communication and coordination across stakeholders to restore services swiftly and efficiently. Key to this role will involve taking full ownership of major incidents, acting as the central point of contact between service delivery teams and technical recovery More ❯