About Moon An ambitious and independent stealth SaaS company incubated by Home Organizers , a market leader with decades of proven success in designing and delivering exceptional, innovative home organization solutions through its subsidiaries Closet World, Closets by Design, Brio Water Technology, and others. Backed by their deep industry experience and a commitment to be Home Organizer's critical … SaaS provider for its 6000+ employees, our team is building innovative solutions to solve universal problems that most businesses face - yet are not addressed by a single, unified tool. Our mission is to transform the entrepreneurial experience and deliver operational excellence for businesses across the world through a unified platform supercharged with proprietary AI agents . We want … sales, and partnerships, while you lead the execution product engine - translating bold promises into reality. This is a rare opportunity to shape the future of a stealth SaaS company backed by a proven market leader, with the resources, support, and ambition to scale globally. . What you'll do Define and own Moon's technology strategy, architecture More ❯
South West London, London, United Kingdom Hybrid / WFH Options
Bright Purple Resourcing
Senior Software Engineer UK Remote Bright Purple is working with a growing company in the education space, and we are on a mission to find the newest member of their small but mighty software team. So, if you like to work in a small team where your contribution is visible, read on. Benefits: Fully remote … with flexible working. Join a small, close-knit team where your impact is visible. Lead technical decisions and product development on a modern platform. Shape the future of the product while growing into long-term technical and product leadership. What Youll Do Take full ownership of our platform, turning ideas and customer feedback into polished, user-facing solutions. … stability and continuous improvement. Communicate clearly with technical and non-technical stakeholders. Youll Need: Extensive experience working with Ruby on Rails. Full-stack development experience, ideally for aSaaS company. Familiarity with Hotwire (Turbo/Stimulus) and server-rendered architecture. This role is fully remote , but candidates must be living in the UK with full right to work asMore ❯
Edinburgh, Midlothian, Scotland, United Kingdom Hybrid / WFH Options
Bright Purple Resourcing
Senior Software Engineer UK Remote Bright Purple is working with a growing company in the education space, and we are on a mission to find the newest member of their small but mighty software team. So, if you like to work in a small team where your contribution is visible, read on. Benefits: Fully remote … with flexible working. Join a small, close-knit team where your impact is visible. Lead technical decisions and product development on a modern platform. Shape the future of the product while growing into long-term technical and product leadership. What Youll Do Take full ownership of our platform, turning ideas and customer feedback into polished, user-facing solutions. … stability and continuous improvement. Communicate clearly with technical and non-technical stakeholders. Youll Need: Extensive experience working with Ruby on Rails. Full-stack development experience, ideally for aSaaS company. Familiarity with Hotwire (Turbo/Stimulus) and server-rendered architecture. This role is fully remote , but candidates must be living in the UK with full right to work asMore ❯
Farnborough, England, United Kingdom Hybrid / WFH Options
PASS by everyLIFE
Technical Support/Customer Service Executive at everyLIFE Technologies Salary: £26,000 per annum, increasing to £26,500 following successful completion of 6-month probationary period. Plus paid on-call. Position Type: Permanent. Location: Hybrid, Farnborough head office and Remote. Benefits include: 25 days holiday, private medical cover with Vitality, life insurance, company pension scheme, Cycle-scheme, free non … Customer Experience Blasting off from the successful launch of PASSgenius, our new suite of AI, data and automation tools, we are rapidly expanding our team. We are looking for a technical Customer Service Executive to support our growing customer base. The Customer Service team are a multi-disciplined, technical and customer-driven team delivering excellent service. … hear from you! Our mission is to create effective tools and services that release the potential of care teams. Established in 2014, everyLIFE Technologies is a fast-growth SaaS provider primarily to the UK social care market. We exist to support care services to be the best that they can be. We design, build, release, manage and support softwareMore ❯
Farnborough, midlands, united kingdom Hybrid / WFH Options
PASS by everyLIFE
Technical Support/Customer Service Executive at everyLIFE Technologies Salary: £26,000 per annum, increasing to £26,500 following successful completion of 6-month probationary period. Plus paid on-call. Position Type: Permanent. Location: Hybrid, Farnborough head office and Remote. Benefits include: 25 days holiday, private medical cover with Vitality, life insurance, company pension scheme, Cycle-scheme, free non … Customer Experience Blasting off from the successful launch of PASSgenius, our new suite of AI, data and automation tools, we are rapidly expanding our team. We are looking for a technical Customer Service Executive to support our growing customer base. The Customer Service team are a multi-disciplined, technical and customer-driven team delivering excellent service. … hear from you! Our mission is to create effective tools and services that release the potential of care teams. Established in 2014, everyLIFE Technologies is a fast-growth SaaS provider primarily to the UK social care market. We exist to support care services to be the best that they can be. We design, build, release, manage and support softwareMore ❯
London, South East, England, United Kingdom Hybrid / WFH Options
Opus Recruitment Solutions Ltd
Software Engineering Manager – Cloud-Based SaaS | Remote (with occasional London office visits)Are you a seasoned technical leader passionate about shaping the future of cloud-based software in fitness, wellness, and salon industries? My client provides all-in-one management platforms for scheduling, billing, memberships, marketing, and access control globally.They are looking for aSoftware Engineering Manager experienced in mentoring to lead a mature Scrum team. This strategic role focuses on driving engineering excellence, team development, and process optimisation. Collaborate cross-functionally, shaping scalable, high-quality solutions aligned with business goals – ideal for future CTO aspirants.**Key Responsibilities:**- Technical Leadership: Guide team leads in scalable architecture, secure coding, and engineering best practices.- Project … Cross-Functional Collaboration: Work closely with Product, QA, DevOps, Data, and Design teams.- Process Evolution: Lead Agile/Scrum/Kanban improvements and retrospectives.**Qualifications & Skills:**- 10+ years in software engineering, with 3+ in technical leadership.- Proficiency in .NET, Angular, Kotlin, Swift, C#, and cloud platforms, especially Azure.- Leadership experience and mentoring Squad Leads.- Strong grasp of CI/ More ❯
Basingstoke, Hampshire, England, United Kingdom Hybrid / WFH Options
Opus Recruitment Solutions Ltd
Software Engineering Manager – Cloud-Based SaaS | Remote (with occasional London office visits)Are you a seasoned technical leader passionate about shaping the future of cloud-based software in fitness, wellness, and salon industries? Our company provides all-in-one management platforms for scheduling, billing, memberships, marketing, and access control globally.We're looking for aSoftware Engineering Manager experienced in mentoring to lead a mature Scrum team. This strategic role focuses on driving engineering excellence, team development, and process optimization. Collaborate cross-functionally, shaping scalable, high-quality solutions aligned with business goals – ideal for future CTO aspirants.**Key Responsibilities:**- Technical Leadership: Guide team leads in scalable architecture, secure coding, and engineering best practices.- Project … Cross-Functional Collaboration: Work closely with Product, QA, DevOps, Data, and Design teams.- Process Evolution: Lead Agile/Scrum/Kanban improvements and retrospectives.**Qualifications & Skills:**- 10+ years in software engineering, with 3+ in technical leadership.- Proficiency in .NET, Angular, Kotlin, Swift, C#, and cloud platforms, especially Azure.- Leadership experience and mentoring Squad Leads.- Strong grasp of CI/ More ❯
Sunderland, Tyne and Wear, England, United Kingdom
Nigel Wright Group
The Opportunity: Nigel Wright Group is delighted to be partnering with a fast-growing, venture-backed SaaS business that’s transforming how small and medium-sized organisations approach cybersecurity and compliance. This innovative company is entering a high-growth phase and is now seeking a Senior Account Executive to join its commercial team. This is a … with senior decision-makers and delivering tailored compliance solutions that automate thousands of technical tasks at the click of a button. If you’re a high-performing SaaS sales executive looking to join a mission-led business with an exceptional culture and industry-leading benefits, please get in touch! Role Profile: • Proactively generate leads and build a … to refine messaging and improve market fit.• Consistently exceed monthly and quarterly sales targets.• Maintain accurate records and pipeline visibility in the CRM. Person Specification: • 4+ years of B2B SaaS sales experience, with a strong focus on outbound prospecting and cold calling.• Proven track record of exceeding sales quotas through high-energy outreach and consultative selling.• Excellent verbal communication More ❯
This position is posted by Jobgether on behalf of PostHog. We are currently looking for a Technical Customer Success Manager in United Kingdom. Asa Technical Customer Success Manager, you will be the trusted partner for a portfolio of high-value customers, ensuring their retention, satisfaction, and long-term success. This role combines relationship-building with … hands-on technical expertise, empowering you to solve problems directly and guide customers through best practices. You'll act as the main point of contact, proactively monitoring product adoption and addressing risks before they become issues. With a focus on retention rather than aggressive expansion, you'll ensure customers derive maximum value while fostering strong, lasting partnerships. Accountabilities … proactive approach - preventing surprises such as unexpected churn and building automations where helpful. Solid understanding of technical products, ideally in developer tools, product analytics, data platforms, or SaaS environments. Ability to dive deep into product functionality and advise on implementation details without needing constant support from engineers. Strong customer focus with the ability to prioritize across aMore ❯
Software Engineering Manager - Cloud-Based SaaS | Remote (with occasional London office visits) Are you a seasoned technical leader passionate about shaping the future of cloud-based software in fitness, wellness, and salon industries? My client provides all-in-one management platforms for scheduling, billing, memberships, marketing, and access control globally. They are looking for aSoftware Engineering Manager experienced in mentoring to lead a mature Scrum team. This strategic role focuses on driving engineering excellence, team development, and process optimisation. Collaborate cross-functionally, shaping scalable, high-quality solutions aligned with business goals - ideal for future CTO aspirants. *Key Responsibilities:* - Technical Leadership: Guide team leads in scalable architecture, secure coding, and engineering best practices. - Project … Cross-Functional Collaboration: Work closely with Product, QA, DevOps, Data, and Design teams. - Process Evolution: Lead Agile/Scrum/Kanban improvements and retrospectives. *Qualifications & Skills:* - 10+ years in software engineering, with 3+ in technical leadership. - Proficiency in .NET, Angular, Kotlin, Swift, C#, and cloud platforms, especially Azure. - Leadership experience and mentoring Squad Leads. - Strong grasp of CI/ More ❯
Hamilton, Leicester, Leicestershire, England, United Kingdom
Employal
Customer Service Up to £30,000 Leicester, Hybrid Full Time, Permanent We are working with a progressive SaaS business in Leicester who are looking for a Customer Service professional to join their growing team.This is a fantastic opportunity for someone who enjoys variety in their role, with a mix of sales support, finance administration … teams Support the sales team by chasing contracts, agreements, and onboarding paperwork Keep CRM systems updated and accurate Escalate technical issues to the relevant internal teams when required Act as the first point of contact for portal-related queries from Members Support Marketing with campaign administration and coordination Assist with general administrative tasks and ad-hoc duties Carry out … calls and log outcomes in the CRM The candidate: Hands-on admin experience, ideally in accounts, sales, or marketing Comfortable using CRM systems and picking up new tools quickly A proactive attitude Strong eye for detail and pride in delivering accurate work Great communicator, confident with both written and verbal conversations Organised and able to juggle multiple tasks at More ❯
Account Executive, InsurTech, SaaS sales & account management. Salary: up to £90,000 base, and £180,000 OTE We are partnered with a unique InsurTech provider recruiting for an Account Executive to lead sales and account management for their modular SaaS platform. As Account Executive you will be responsible for a mixture of Account Management and New Business … Sales of their SaaS platform into the London Insurance Market. As we continue our mission to be the market-leading underwriting platform for commercial and specialty insurers and MGAs, we are looking to grow our UK sales team with another Enterprise Account Executive. This is an exciting opportunity for someone with a strong background in Insurtech SaaS sales … or working in a top-tier consulting firm in insurance transformation. Youll report to the Head of Revenue UK & EMEA and drive growth in the London Market. Youll be part of a small sales and marketing team within the region and take responsibility for executing our Sales and GTM plans for the region to achieve our revenue growth More ❯
Cranfield, England, United Kingdom Hybrid / WFH Options
Guestia
Account & Project Manager Location: Cranfield, Bedfordshire (Hybrid) Department: Customer Success Reports to: Chief Customer Experience Officer Salary: £40,000 About Us Guestia is a fast-growing SaaS company delivering event, guest, and ticket management solutions to some of the world’s leading sports marketing agencies. Our platform powers hospitality programs, sponsorship activations, and VIP experiences for major sporting events … Collect feedback to inform product improvements and contribute to knowledge-sharing across the business. Requirements Essential 3–5 years’ experience in account management, client services, or project management within SaaS, technology, or sports marketing. Proven track record of managing enterprise or agency accounts with complex stakeholder environments. Strong project management skills – able to manage multiple timelines, competing priorities, and deliverables. … class sports agencies and global events. Fast-paced, collaborative environment with real responsibility from day one. Competitive salary and benefits package. Career development opportunities in a rapidly scaling SaaS company. Exposure to major international sporting events and hospitality programs. More ❯
cranfield, east anglia, united kingdom Hybrid / WFH Options
Guestia
Account & Project Manager Location: Cranfield, Bedfordshire (Hybrid) Department: Customer Success Reports to: Chief Customer Experience Officer Salary: £40,000 About Us Guestia is a fast-growing SaaS company delivering event, guest, and ticket management solutions to some of the world’s leading sports marketing agencies. Our platform powers hospitality programs, sponsorship activations, and VIP experiences for major sporting events … Collect feedback to inform product improvements and contribute to knowledge-sharing across the business. Requirements Essential 3–5 years’ experience in account management, client services, or project management within SaaS, technology, or sports marketing. Proven track record of managing enterprise or agency accounts with complex stakeholder environments. Strong project management skills – able to manage multiple timelines, competing priorities, and deliverables. … class sports agencies and global events. Fast-paced, collaborative environment with real responsibility from day one. Competitive salary and benefits package. Career development opportunities in a rapidly scaling SaaS company. Exposure to major international sporting events and hospitality programs. More ❯
luton, bedfordshire, east anglia, united kingdom Hybrid / WFH Options
Guestia
Account & Project Manager Location: Cranfield, Bedfordshire (Hybrid) Department: Customer Success Reports to: Chief Customer Experience Officer Salary: £40,000 About Us Guestia is a fast-growing SaaS company delivering event, guest, and ticket management solutions to some of the world’s leading sports marketing agencies. Our platform powers hospitality programs, sponsorship activations, and VIP experiences for major sporting events … Collect feedback to inform product improvements and contribute to knowledge-sharing across the business. Requirements Essential 3–5 years’ experience in account management, client services, or project management within SaaS, technology, or sports marketing. Proven track record of managing enterprise or agency accounts with complex stakeholder environments. Strong project management skills – able to manage multiple timelines, competing priorities, and deliverables. … class sports agencies and global events. Fast-paced, collaborative environment with real responsibility from day one. Competitive salary and benefits package. Career development opportunities in a rapidly scaling SaaS company. Exposure to major international sporting events and hospitality programs. More ❯
We are one of the fastest-growing SaaS platforms in the world, transforming the way businesses operate. Having surpassed $1B+ in ARR, our versatile product suite empowers 245,000 customers worldwide across industries and use cases to reimagine how work gets done, boost efficiency, and scale like never before. With a global team of over 3,000 employees, we … you. Please note this is a hybrid position of 3 days/week in our London office (Fitzrovia) About The Role We are one of the fastest-growing SaaS platforms in the world, transforming the way businesses operate. Having surpassed $1B+ in ARR, our versatile product suite empowers 245,000 customers worldwide across industries and use cases to reimagine … and a data-driven decision-making approach. Exceptional communication skills, with the ability to inspire and align cross-functional teams and confidently advocate for strategic choices. Experience in SaaS is a strong advantage. What can offer you: A fast-paced, dynamic work environment with continuous opportunities for growth. The chance to collaborate with a talented, passionate More ❯
Growth Lead - Environmental, Social and Governance Saas Tech Permanent based Glasgow City Centre Hybrid Model of up to 4 days in-office FPSG seek an ambitious and commercially-minded Growth Lead to join a fast-growing ESG and climate tech startup. This company has recently launched a cutting-edge AI-driven SaaS data collection, analysis and reporting platform … Confident in C-suite presentations. Demonstrable understanding of key Business Logic related to Climate, Sustainability & Environmental factors. Demonstrable understanding of key Tech features such as AI Impact and SaaS platforms Taking initiative and contributing across multiple business functions. Please note: This role will regularly require you to be onsite 4 days a week, engaged directly with the CEO … opportunities (e.g., AI in sustainability training) Fast career progression and ownership responsibilities Collaborative in-person culture Key Skills Terminology Business Development, Corporate Sales Executive, Sales Management, Software Sales, SaaS, B2B, Business to Business, Growth Executive, Business Growth, ESG, Environmental, Social, and Governance, Sustainability, Outbound Sales, Equity Fundraising Support, Marketing & Content Strategy, Commercial Strategy, Startup, AI, Artificial Intelligence, Climate Tech More ❯
Growth Lead - Environmental, Social and Governance Saas Tech Permanent based Glasgow City Centre Hybrid Model of up to 4 days in-office FPSG seek an ambitious and commercially-minded Growth Lead to join a fast-growing ESG and climate tech startup. This company has recently launched a cutting-edge AI-driven SaaS data collection, analysis and reporting platform … Confident in C-suite presentations. Demonstrable understanding of key Business Logic related to Climate, Sustainability & Environmental factors. Demonstrable understanding of key Tech features such as AI Impact and SaaS platforms Taking initiative and contributing across multiple business functions. Please note: This role will regularly require you to be onsite 4 days a week, engaged directly with the CEO … opportunities (e.g., AI in sustainability training) Fast career progression and ownership responsibilities Collaborative in-person culture Key Skills Terminology Business Development, Corporate Sales Executive, Sales Management, Software Sales, SaaS, B2B, Business to Business, Growth Executive, Business Growth, ESG, Environmental, Social, and Governance, Sustainability, Outbound Sales, Equity Fundraising Support, Marketing & Content Strategy, Commercial Strategy, Startup, AI, Artificial Intelligence, Climate Tech More ❯
Project Manager - SaaS/Insurance Location - Remote – occasional travel may be required Permanent - £45,000 - £55,000 depending on experience Benefits - remote working, up to £100 per month contribution to office costs, private healthcare, contributory pension, 23 days Annual leave + statutory Bank holidays + birthday off What we do: Our client is an established but growing company providing a … are the #1 technology platform – helping insurers, brokers, and MGAs streamline operations with smart, scalable solutions. We’re looking for an experienced Project Manager to join a growing SaaS business and take the lead on high-profile implementation and change projects for a major client. This is a hands-on role where you’ll plan, deliver, and … planning, prioritisation, and resource allocation Manage risks, blockers, and change requests effectively Keep stakeholders updated with clear communication What we’re looking for: 3+ years’ project management experience in SaaS, tech, or insurance Strong knowledge of Agile/Scrum and software delivery lifecycles Confident communicator with excellent stakeholder management skills Business analysis experience is a big plus Insurance More ❯
Birmingham, West Midlands, United Kingdom Hybrid / WFH Options
Get Staffed Online Recruitment
Project Manager - SaaS/Insurance Location - Remote - occasional travel may be required Permanent - £45,000 - £55,000 depending on experience Benefits - remote working, up to £100 per month contribution to office costs, private healthcare, contributory pension, 23 days Annual leave + statutory Bank holidays + birthday off What we do: Our client is an established but growing company providing a … are the #1 technology platform - helping insurers, brokers, and MGAs streamline operations with smart, scalable solutions. We're looking for an experienced Project Manager to join a growing SaaS business and take the lead on high-profile implementation and change projects for a major client. This is a hands-on role where you'll plan, deliver, and … planning, prioritisation, and resource allocation Manage risks, blockers, and change requests effectively Keep stakeholders updated with clear communication What we're looking for: 3+ years' project management experience in SaaS, tech, or insurance Strong knowledge of Agile/Scrum and software delivery lifecycles Confident communicator with excellent stakeholder management skills Business analysis experience is a big plus Insurance More ❯
Sales Development Representative (SDR) Fast-Growth SaaS Scale-Up | PropTech & Construction Tech Central London (Hybrid: 2 days office/3 days remote)£35,000 base + £20,000 uncapped commission + benefits About the Company Our client is a rapidly scaling provider of digital data capture and reporting software tailored for the built environment. Their intuitive SaaS platform … B2B sales environment, what matters most is your energy, resilience, and hunger to succeed. We’re looking for: 1-2 years of B2B sales experience (SDR, BDR or similar - SaaS/tech is a bonus) Excellent communication and relationship-building skills Proactive, curious, and target-driven mindset Strong organisation and time management Experience using CRM and outreach tools (e.g. … opportunity. ABR Associates Ltd is acting as an Employment Agency in relation to this role. We specialise in placing candidates into permanent positions across Media, Digital, Technology/SaaS, Market Research, Events, and Business Information sectors. Please note: Due to high application volumes, only shortlisted candidates will be contacted. If you do not hear from us within 14 days More ❯
Employment Type: Full-Time
Salary: £32,000 - £55,000 per annum, Negotiable, Inc benefits, OTE
Client Engagement & Support Manager UK (Hybrid/Flexible Hours) | 🕒 Full-time | 💼 SaaS/Investment & Wealth Management Tech Salary: Up to £70,000 Annapurna Recruitment is partnering with a growing technology business in the investment and wealth management space to find a Client Engagement & Support Manager . This is a pivotal, client-facing leadership role, bridging the gap … between customers and internal teams to ensure seamless service delivery, proactive communication, and consistently high satisfaction levels. You’ll manage both the Application Support and IT Operations teams, oversee SLAs, and act as the trusted liaison for key accounts. What You’ll Do Lead client engagement : Build trusted relationships, handle escalations, and maintain transparency throughout issue resolution Manage … support teams : Oversee global Application Support Analysts and IT Operations, ensuring tickets are triaged, resolved, and documented effectively Own SLAs & service reviews : Monitor performance, report on service metrics, and present updates to both internal stakeholders and clients Enhance product knowledge : Understand platform logic, architecture, and tools to confidently communicate with clients and assist in troubleshooting Drive operational excellence More ❯
Client Engagement & Support Manager UK (Hybrid/Flexible Hours) | 🕒 Full-time | 💼 SaaS/Investment & Wealth Management Tech Salary: Up to £70,000 Annapurna Recruitment is partnering with a growing technology business in the investment and wealth management space to find a Client Engagement & Support Manager . This is a pivotal, client-facing leadership role, bridging the gap … between customers and internal teams to ensure seamless service delivery, proactive communication, and consistently high satisfaction levels. You’ll manage both the Application Support and IT Operations teams, oversee SLAs, and act as the trusted liaison for key accounts. What You’ll Do Lead client engagement : Build trusted relationships, handle escalations, and maintain transparency throughout issue resolution Manage … support teams : Oversee global Application Support Analysts and IT Operations, ensuring tickets are triaged, resolved, and documented effectively Own SLAs & service reviews : Monitor performance, report on service metrics, and present updates to both internal stakeholders and clients Enhance product knowledge : Understand platform logic, architecture, and tools to confidently communicate with clients and assist in troubleshooting Drive operational excellence More ❯
Client Engagement & Support Manager UK (Hybrid/Flexible Hours) | 🕒 Full-time | 💼 SaaS/Investment & Wealth Management Tech Salary: Up to £70,000 Annapurna Recruitment is partnering with a growing technology business in the investment and wealth management space to find a Client Engagement & Support Manager . This is a pivotal, client-facing leadership role, bridging the gap … between customers and internal teams to ensure seamless service delivery, proactive communication, and consistently high satisfaction levels. You’ll manage both the Application Support and IT Operations teams, oversee SLAs, and act as the trusted liaison for key accounts. What You’ll Do Lead client engagement : Build trusted relationships, handle escalations, and maintain transparency throughout issue resolution Manage … support teams : Oversee global Application Support Analysts and IT Operations, ensuring tickets are triaged, resolved, and documented effectively Own SLAs & service reviews : Monitor performance, report on service metrics, and present updates to both internal stakeholders and clients Enhance product knowledge : Understand platform logic, architecture, and tools to confidently communicate with clients and assist in troubleshooting Drive operational excellence More ❯
Client Engagement & Support Manager UK (Hybrid/Flexible Hours) | 🕒 Full-time | 💼 SaaS/Investment & Wealth Management Tech Salary: Up to £70,000 Annapurna Recruitment is partnering with a growing technology business in the investment and wealth management space to find a Client Engagement & Support Manager . This is a pivotal, client-facing leadership role, bridging the gap … between customers and internal teams to ensure seamless service delivery, proactive communication, and consistently high satisfaction levels. You’ll manage both the Application Support and IT Operations teams, oversee SLAs, and act as the trusted liaison for key accounts. What You’ll Do Lead client engagement : Build trusted relationships, handle escalations, and maintain transparency throughout issue resolution Manage … support teams : Oversee global Application Support Analysts and IT Operations, ensuring tickets are triaged, resolved, and documented effectively Own SLAs & service reviews : Monitor performance, report on service metrics, and present updates to both internal stakeholders and clients Enhance product knowledge : Understand platform logic, architecture, and tools to confidently communicate with clients and assist in troubleshooting Drive operational excellence More ❯