Senior Service Desk Analyst (DV Security Clearance)
- Hiring Organisation
- CGI
- Location
- Wiltshire, United Kingdom
- Employment Type
- Full Time
where required, including account creation and user support •Resolve and manage complex incidents and service requests •Support and configure ITSM tools including Jira Service Management and Remedy •Contribute to continual service improvement and process optimisation •Support ITIL processes including Incident, Problem, Change and Configuration Management •Produce accurate service … reporting and management information •Communicate effectively with customers and internal stakeholders •Mentor junior team members and share best practice Required qualifications to be successful in this role You'll bring strong Service Desk or End User Support experience, excellent troubleshooting skills, and a solid understanding of IT service management ...