Service Delivery Specialist - Fixed-Term Contract
- Location
- Greater London, England, United Kingdom
manage end-to-end delivery of agreed IT services, ensuring consistent performance against SLAs and business expectations. Lead incident, request, and problem management practices; drive root-cause analysis and preventative actions to reduce repeat issues. Own service reporting and operational dashboards; communicate performance, risks, and improvement actions to stakeholders. … improvement plans. Own and maintain an effective escalation path and communications approach for major incidents and service-impacting events. Support budgeting, forecasting, and cost management for the services within scope. About our ideal candidate Must be able to pass a government security clearance check, which requires being a resident ...