Technical Support Manager
- Location
- Milton, England, United Kingdom
while championing Roku's shift toward an agent‐assisted, self‐serve IT operating model. This is a hands‐on leadership role that blends people management, process design, and cross‐functional partnership with teams across Network Engineering, AV Technology, Security, and People Operations. How will I use AI at Roku … ticket volume, resolution time, first‐contact resolution, onboarding completion, and CSAT to IT leadership Manage service desk workflow and ticketing in Jira Service Management, including intake, triage, routing, escalation, and continuous improvement of runbooks and knowledge articles Oversee endpoint support across Windows (Intune), macOS (JAMF), and Linux, including enrollment ...