Agency Support Analyst
- Hiring Organisation
- Michigan Farm Bureau
- Location
- Lansing, Michigan, United States
- Employment Type
- Permanent
- Salary
- USD Annual
Agency Support Analyst To provide Level I technical support in a call center environment for up to 2,400 end-users. To provide proactive communication to all appropriate parties regarding online production system issues and outages. To provide problem analysis, resolution and coordination services to customers … technical operating procedures. To recognize, analyze, and report ongoing problem trends and document solutions in a service desk tracking system. Provide end-user problem support by giving immediate response to end-user problems and questions related to computer hardware, application and system software, network communications, batch production processing, system ...