next level? Do you thrive in a dynamic environment, solving technical challenges and supporting a diverse client base? If you have extensive experience in 2nd and 3rd line IT support, as well as a strong command of Windows, Azure, and Office 365, we want to hear from you! About Us We are a trusted Managed Service Provider (MSP) based … in Reading, delivering exceptional IT support and services to businesses across the Berkshire area. Our mission is to empower local businesses with reliable, secure, and innovative IT solutions that help them succeed. The Role As a Senior IT SupportAnalyst , you will be a vital part of our team, providing expert support to our clients. Your … technical knowledge and problem-solving skills will ensure the smooth operation of IT systems and contribute to the success of local businesses. Key Responsibilities Deliver 2nd and 3rd line support to resolve complex technical issues? Provide expert guidance on Windows environments , Azure , and Office 365 Collaborate with clients to implement, maintain, and optimize IT solutions? Troubleshoot and resolve hardware More ❯
Application SupportAnalyst Reporting to the IT Service Delivery Manager, the Application SupportAnalyst has primary responsibility for providing day to day operational support for the Company Application Portfolio, through the effective use and management of incident, requests and problems. You will be responsible for the regular monitoring and maintenance of the application portfolio. You … roll-back plan and are scheduled in conjunction with the SSC and 3 rd party suppliers as appropriate. In addition you will provide appropriate SharePoint expertise, in terms of support, content management and development of sites, services and functionality. Responsibilities Provide 2 nd and 3 rd line support for the Company application portfolio Monitor application systems, identifying performance … dealt with as necessary and to SLA Manage all system access requests Own application/system documentation and the data repository that holds that information (i.e. SharePoint) Provide technical support to the application architect and project services as required for project deliverables Ensure that pro-formas are completed and submitted and track delivery Provide test support for new More ❯
3rd Line SupportAnalyst Akkodis are currently working in partnership with a leading service provider to recruit an experienced 3rd Line SupportAnalyst to join their leading support team in Bristol. The Role As a 3rd Line SupportAnalyst you will deliver BAU/Project services and possess excellent troubleshooting skills with the More ❯
3rd Line SupportAnalyst Akkodis are currently working in partnership with a leading service provider to recruit an experienced 3rd Line SupportAnalyst to join their leading support team in Bristol. The Role As a 3rd Line SupportAnalyst you will deliver BAU/Project services and possess excellent troubleshooting skills with the More ❯
Innovative Systems, one of the world's most trusted providers of data quality and compliance solutions, is looking for an Application SupportAnalyst (Software SupportAnalyst) to join our fast-growing Customer Success team in London, UK. You will utilize your language, interpersonal, and analytical skills to build relationships with clients and troubleshoot tier I and … product, FinScan, is used in over 60 countries to identify money laundering and terrorist financing threats, helping to keep everyone safer. What you will be doing As an Application SupportAnalyst, you will use problem-solving, communication, and SQL skills to provide support and issue resolution via email or phone. Your tasks include: Analyzing, investigating, and troubleshooting … analytical, problem-solving, and creative thinking skills. Excellent English communication skills, both verbal and written, at a native or business level. Willingness to participate in a minimal after-hours support rotation. Nice to have : Knowledge of programming languages such as C, C++, C#, Java, JavaScript, HTML, XML. Experience in fintech or financial services industry. Knowledge of SWIFT or other More ❯
Second Line SupportAnalyst Location: Nottingham (fully onsite) Salary: £28,000 - £31,000 Clearance: SC Cleared or eligible Shifts: 24/7 rotating pattern A well-established IT services provider is seeking several Second Line Support Analysts to join its Technical Operations Command Centre in Nottingham. These roles come as part of a significant expansion following a … and offer the opportunity to work in a dynamic, fast-paced 24/7 environment. This is a fully on-site role and would suit candidates with prior infrastructure support experience who are looking to develop their skills in a secure, enterprise-grade setting. Key Responsibilities Deliver 2nd line support across a broad range of IT infrastructure technologies … Monitor alerts and events, manage batch processing, and respond proactively to incidents Work to meet SLAs through timely resolution of technical issues Support change requests, patching, and technical escalations Maintain detailed records using call and incident management systems Collaborate with peers to improve operational efficiency and service quality Essential: SC clearance or eligibility to obtain Hands-on experience or More ❯
Employment Type: Permanent
Salary: £28000 - £31000/annum Pension, Healthcare + more
risks, experiment, and be yourself. This is what is all about. We are seeking a future team member for the role of ASSOCIATE, TECHNOLOGY SERVICE DESK/ON-SITE SUPPORTANALYST II to join our TECHNOLOGY SERVICES GROUP (TSG) team. This role is located in MANCHESTER (HYBRID) . Overview The Technology Service Centre offers an opportunity to become … part of a high-performing team with a passion for technology, always seeking to improve. We have 'Respect for Our Customers' Time' and are exploring automation opportunities and support improvement efforts within our expanding technology environments. The Technology Service Centre - Service Desk Analyst provides first and second-line support for all desktop applications and technology-related activities. … The core goal is to deliver Subject Matter Expertise for technical support to the Technology Services Group for all BNY Mellon Employees & Contractors, including a 24x7 follow-the-sun support model. You will make an impact by: Providing first-line/SME technical support to all BNY Mellon Employees & Contractors Responding to requests for technical assistance via More ❯
You might not know our name, but you know where we are. That's because Compass Group Canada is part of a global foodservice and support services company that's the 6th largest employer in the world, with 625,000 employees. You'll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote … where you can learn and grow. Join us now and point your career forward! Job Summary Now, if you were to come on board as our Bilingual Accounting Application SupportAnalyst, we'd ask you to do the following for us: Serve as an integral member of our accounting systems support team Act as subject matter expect … troubleshoot on CIMS and ORBIT Follow up with field when locations are not using appropriate accounting applications Think you have what it takes to be our Bilingual Accounting Application SupportAnalyst ? We're committed to hiring the best talent for the role. Here's how we'll know you'll be successful in the role: Diploma in Accounting More ❯
Application SupportAnalyst – Surveillance Systems £550–£650 per day | Outside IR35 | 6-12 month rolling contract Central London | 5 days a week on site You’ll be working for a global financial services firm, supporting a wide range of front-office and post-trade systems with a particular focus on Surveillance, Trading, and Market Connectivity platforms. This is … matters: As a business, we promote an inclusive and supportive environment for all genders We’re committed to creating a workplace where everyone feels welcome and valued We actively support gender diversity and inclusion We foster a culture that supports work-life balance and equal opportunity What you’ll be doing: Providing 2nd/3rd line support across … Leading vendor upgrades and mandatory exchange changes Working with stakeholders across tech and the business to keep systems live and efficient What you’ll need: Proven experience in Application Support within financial services Strong hands-on knowledge of Windows, Linux/Unix, SQL and Oracle Familiarity with FIX messaging, exchange connectivity and high-frequency trading systems Experience with platforms More ❯
Application SupportAnalyst – Surveillance Systems £550–£650 per day | Outside IR35 | 6-12 month rolling contract Central London | 5 days a week on site You’ll be working for a global financial services firm, supporting a wide range of front-office and post-trade systems with a particular focus on Surveillance, Trading, and Market Connectivity platforms. This is … matters: As a business, we promote an inclusive and supportive environment for all genders We’re committed to creating a workplace where everyone feels welcome and valued We actively support gender diversity and inclusion We foster a culture that supports work-life balance and equal opportunity What you’ll be doing: Providing 2nd/3rd line support across … Leading vendor upgrades and mandatory exchange changes Working with stakeholders across tech and the business to keep systems live and efficient What you’ll need: Proven experience in Application Support within financial services Strong hands-on knowledge of Windows, Linux/Unix, SQL and Oracle Familiarity with FIX messaging, exchange connectivity and high-frequency trading systems Experience with platforms More ❯
Out in Science, Technology, Engineering, and Mathematics
risks, experiment and be yourself. This is what is all about. We're seeking a future team member for the role of ASSOCIATE, TECHNOLOGY SERVICE DESK/ON-SITE SUPPORTANALYST II to join our TECHNOLOGY SERVICES GROUP (TSG) team. This role is located in MANCHESTER (HYBRID) . Overview The Technology Service Centre offers an opportunity to become … high performing team with a passion for technology, which is always seeking to improve, and where we have 'Respect for Our Customers' Time.' Technology Service Centre's Service Desk Analyst is responsible for providing the first and second line of support specific to all aspects of desktop applications and technology-related support activities. The core goal is … to provide Subject Matter Expertise for technical support to the Technology Services Group for all BNY Mellon Employees & Contractors, including a follow-the-sun support model (24x7x365). Key Responsibilities Provide first line/SME technical support to all BNY Mellon Employees & Contractors Respond to requests for technical assistance via phone, chat and Self-Service WEB tickets More ❯
Greater Manchester, North West, United Kingdom Hybrid / WFH Options
True Worth Consulting Ltd
IT SupportAnalyst Hybrid (South Manchester) Client: Tech-Driven, Cloud-Native Law Firm | Sector: Clinical Negligence Im working with a highly progressive, fully cloud-based law firm thats in growth mode. With a culture rooted in trust, flexibility, and forward thinking, theyre now hiring their first dedicated IT SupportAnalyst to strengthen their internal tech function. … firm that truly values its people. ?? The Role This is a wide-ranging and varied opportunity, sitting at the front line of the firms IT operations. Youll work across support, onboarding, software configuration, and IT asset management, while also getting involved in innovation projects. Key responsibilities: Provide 1st line IT support to users across all departments, including troubleshooting … issues with Office 365, remote access, cloud tools, and internet connectivity Support core applications including Microsoft 365 , ALB (Practice & Case Management System) , Laserforms, and other third-party tools Investigate and resolve user issues or implement practical workarounds Induct and onboard new starters with device set-up and system access Manage IT assets laptops, phones, user accounts across platforms like More ❯
Gotpeople are working closely with a dynamic local IT comapny are are looking for Technical support Analysts. The successful candidates should have: A minimum of 1 year experience working in a busy Technical Service Desk role, ideally at an MSP Excellent customer service and communication skills (verbal and written) Be able to drive to site for the shift (must … skills RESPONSIBILITIES Customer Service Acting as the first point of contact via phone, email or ticket Providing a friendly, quick and helpful experience for our clients Providing 1st level support remotely Escalating tickets to 2nd line team and collaborating with team members Use of our ticketing system Use our ticketing system to work on and resolve helpdesk tickets & service … and apply remediation actions as indicated by our processes Review regularly scheduled/automated actions as indicated by our processes Communication, Reporting and Risk Escalate tickets that require Technical SupportAnalyst assistance Communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their issue Identify More ❯
Northampton, Northamptonshire, East Midlands, United Kingdom
Gotpeople
Gotpeople are working closely with a dynamic local IT comapny are are looking for Technical support Analysts. The successful candidates should have: A minimum of 1 year experience working in a busy Technical Service Desk role, ideally at an MSP Excellent customer service and communication skills (verbal and written) Be able to drive to site for the shift (must … skills RESPONSIBILITIES Customer Service Acting as the first point of contact via phone, email or ticket Providing a friendly, quick and helpful experience for our clients Providing 1st level support remotely Escalating tickets to 2nd line team and collaborating with team members Use of our ticketing system Use our ticketing system to work on and resolve helpdesk tickets & service … and apply remediation actions as indicated by our processes Review regularly scheduled/automated actions as indicated by our processes Communication, Reporting and Risk Escalate tickets that require Technical SupportAnalyst assistance Communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their issue Identify More ❯
Application Support with FX Options Our Client is looking to recruit an experienced Application Support Specialist FX Options to join their team in the City London. You will be providing essential support for their FX Options trading platform and ensure the smooth operation of our trading and support systems. Purpose of role: Provide day-to-day … support for our FX Options trading platform, including troubleshooting, issue resolution, and user assistance. Collaborate with the IT team to deploy, configure, and maintain the FX Options trading applications and associated infrastructure. Monitor system performance, identify potential issues, and implement proactive measures to ensure high availability and reliability. Act as a primary point of contact for traders and other … or fixes. Conduct system testing and participate in user acceptance testing (UAT) to ensure the quality and functionality of the applications. Develop and maintain technical documentation, user guides, and support procedures. Requirements: Proven experience in a similar role, providing application support for financial systems. Strong knowledge of FX Options trading concepts and terminology including currency pairs, spot, forwards More ❯
Job summary This role is office based in Fleetwood due to the nature of the work, and includes travel on occasion to support other locations. A positive customer service attitude and focus is important to this role where the post holder will be expected to provide IT advice and guidance, 2nd line IT support and assist with the … and installation of end user compute devices across multiple sites of the NHSBSA among other duties. You should have previous experience of working in a 1st/2nd line support roles, ideally within a multi-user Active Directory environment. Any additional support experience or practical knowledge of IT technologies and tools such as SCCM, Intune and Azure would … length of service) plus 8 bank holidayso Opportunities for developmento Active wellbeing and inclusion networkso Excellent pensiono Various salary sacrifice schemeso Employee Assistance programme, offering free 24/7 support for you and your loved oneso Access to a wide range of benefits and high street and online discounts Main duties of the job Managing your own time and More ❯
Desktop SupportAnalyst/2nd Line SupportAnalyst I have an exciting new opportunity that has become available for a Desktop SupportAnalyst/2nd Line SupportAnalyst to work for a market leading Law Firm in Birmingham on a permanent basis. Technically resolves end users Incidents and fulfils Service Requests, across … service levels. Utilising the Service Management tool-set (ITSM Remedy), provides accurate and timely updates to agreed standards for all allocated Incidents and Service Requests. Undertakes all relevant technical support and maintenance tasks/activities as required by Change Management, Incident Management, Problem Management, Service Request Management, and IT projects. Where technical responsibilities dictate, liaise with other internal support … Lenovo, Apple - laptops, iPhones, iPads, office telephony and WiFi Accessing and configuring Firmware/BIOS to set standards Operating System exposure - install/update/remediate (Microsoft Windows - all support versions) End point software suites - install/update/remediate (Microsoft Office - all supported versions) Mobile Device Management Enterprise experience - device enrol/un-enrol (Profile Push) Mobile Iron More ❯
Guidewire Application SupportAnalyst Permanent Hybrid - 2 days in London £65,000 - £75,000 An Application SupportAnalyst with experience supporting Guidewire Applications is required for a specialty insurer in the Lloyd's market building out an entirely new team to support the Claims team and the integration of Guidewire into the wider estate of … have knowledge of SQL databases and be enthusiastic about growing within the business and the team with suggestions on how to improve and optimize processes Responsibilities: Responsible for the support & integration of Guidewire application to business estates Identify opportunities and propose integration solutions including batch processing and message queues Manage and provide technical for Guidewire applications in production. Liaise … interact with 3rd party vendors Engage with technical teams and business analysts to achieve and support successful integration Requirements: London Markets or Speciality Insurance experience is required Extensive experience with Guidewire ClaimCenter Deep understanding of ITIL Service Management Experience using Microsoft SQL Applications SupportAnalyst - SQL, Guidewire, ClaimCenter, BillingCenter, PolicyCenter, Insurance, Support, SupportAnalystMore ❯
IT Support Engineer - Windows/Saas/Applications Join this fast growing Software provider, as a Technical Support Engineer looking after users of their software, You'll play a key role in supporting web applications, providing user support, and training new Users on the platform. Perfect for someone who wants to get more hands on, & build up … their software experience. Key Skills: o Windows support experience o Databases/basic SQL o Web servers - such as Apache experience is helpful o Remote Access Tool Starting salary in the region £30-35K + benefits. Apply now for immediate consideration and interview this week! IT SupportAnalyst - Windows/Saas/Applications Oscar Associates (UK More ❯
Borehamwood, Hertfordshire, England, United Kingdom
Sussum Consulting LTD
IT SupportAnalyst (Spanish) Borehamwood, Hertfordshire £30-34,000 bens About the Role: Based in Borehamwood, Hertfordshire, my client, a dynamic multisite organisation, requires a Fluent Spanish IT SupportAnalyst to be a key member of our IT business support team, the SupportAnalyst is responsible for providing technical assistance to end-users … ensuring the overall functionality of our IT systems, involving responding to user enquiries, diagnosing and resolving technical problems, and offering guidance on the effective use of technology. Additionally, the SupportAnalyst will contribute to network support, assist in security monitoring, and play a crucial role in maintaining a secure and efficient computing environment. With a focus on … user satisfaction and continuous improvement, the SupportAnalyst will be an integral part of fostering a technology-enabled workplace. The role supports the IT team in delivering excellent 1st line support to over 500 users across over 200 sites in the UK and Europe. Main responsibilities of the Spanish IT SupportAnalyst: Monitoring and maintaining More ❯
Borehamwood, Hertfordshire, England, United Kingdom
Sussum Consulting LTD
IT SupportAnalyst (French) Borehamwood, Hertfordshire £30-34,000 bens About the Role: Based in Borehamwood, Hertfordshire, my client, a dynamic multisite organisation, requires a Fluent French IT SupportAnalyst to be a key member of our IT business support team, the SupportAnalyst is responsible for providing technical assistance to end-users … ensuring the overall functionality of our IT systems, involving responding to user enquiries, diagnosing and resolving technical problems, and offering guidance on the effective use of technology. Additionally, the SupportAnalyst will contribute to network support, assist in security monitoring, and play a crucial role in maintaining a secure and efficient computing environment. With a focus on … user satisfaction and continuous improvement, the SupportAnalyst will be an integral part of fostering a technology-enabled workplace. The role supports the IT team in delivering excellent 1st line support to over 500 users across over 200 sites in the UK and Europe. Main responsibilities of the French IT SupportAnalyst: Monitoring and maintaining More ❯
Application SupportAnalyst - £85,000 per annum - PowerShell The role of the Application SupportAnalyst centres on delivering both technical and procedural assistance to internal teams and external stakeholders. Acting as a key point of contact for issue resolution, the analyst will manage incidents, troubleshoot day-to-day application problems, and ensure swift resolution of … outages. This position involves close collaboration with infrastructure, service desk, and broader IT teams, requiring a proactive mindset and a strong sense of ownership across all support-related responsibilities. This role will be working within the Front Office Teams and would requires someone with experience on Trading Platforms and preference to candidates with exposure to FIX Connectivity. Proficient in … environments. Strong PowerShell experience is a must! If you are interested in the above role please come back to me asap with an updated CV or contact number. Application SupportAnalyst - £85,000 per annum - PowerShell More ❯
Application SupportAnalyst - £80,000 per annum - Financial Services The role of the Application SupportAnalyst centres on delivering both technical and procedural assistance to internal teams and external stakeholders. Acting as a key point of contact for issue resolution, the analyst will manage incidents, troubleshoot day-to-day application problems, and ensure swift resolution … of outages. This position involves close collaboration with infrastructure, service desk, and broader IT teams, requiring a proactive mindset and a strong sense of ownership across all support-related responsibilities. This role will be working within the Front Office Teams and would requires someone with experience on Trading Platforms and preference to candidates with exposure to FIX Connectivity. Proficient … environments. Strong PowerShell experience is a must! If you are interested in the above role please come back to me asap with an updated CV or contact number. Application SupportAnalyst - £80,000 per annum - Financial Services More ❯
Application SupportAnalyst - £80,000 per annum - Financial Services The role of the Application SupportAnalyst centres on delivering both technical and procedural assistance to internal teams and external stakeholders. Acting as a key point of contact for issue resolution, the analyst will manage incidents, troubleshoot day-to-day application problems, and ensure swift resolution … of outages. This position involves close collaboration with infrastructure, service desk, and broader IT teams, requiring a proactive mindset and a strong sense of ownership across all support-related responsibilities. This role will be working within the Front Office Teams and would requires someone with experience on Trading Platforms and preference to candidates with exposure to FIX Connectivity. Proficient … environments. Strong PowerShell experience is a must! If you are interested in the above role please come back to me asap with an updated CV or contact number. Application SupportAnalyst - £80,000 per annum - Financial Services More ❯
Application SupportAnalyst - £85,000 per annum - PowerShell The role of the Application SupportAnalyst centres on delivering both technical and procedural assistance to internal teams and external stakeholders. Acting as a key point of contact for issue resolution, the analyst will manage incidents, troubleshoot day-to-day application problems, and ensure swift resolution of … outages. This position involves close collaboration with infrastructure, service desk, and broader IT teams, requiring a proactive mindset and a strong sense of ownership across all support-related responsibilities. This role will be working within the Front Office Teams and would requires someone with experience on Trading Platforms and preference to candidates with exposure to FIX Connectivity. Proficient in … environments. Strong PowerShell experience is a must! If you are interested in the above role please come back to me asap with an updated CV or contact number. Application SupportAnalyst - £85,000 per annum - PowerShell More ❯
