Support Analyst Jobs

Support Analyst
UK

The median Support Analyst salary in the UK is £35,000 per year, according to job vacancies posted during the 6 months leading to 18 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
18 May 2025
Same period 2024 Same period 2023
Rank 195 203 259
Rank change year-on-year +8 +56 +29
Permanent jobs requiring a Support Analyst 930 1,482 1,414
As % of all permanent jobs advertised in the UK 1.66% 1.49% 1.42%
As % of the Job Titles category 1.83% 1.57% 1.56%
Number of salaries quoted 770 1,140 1,134
10th Percentile £24,760 £24,500 £24,000
25th Percentile £28,000 £27,500 £27,000
Median annual salary (50th Percentile) £35,000 £35,000 £34,000
Median % change year-on-year - +2.94% +4.62%
75th Percentile £48,105 £47,500 £45,000
90th Percentile £60,000 £57,500 £61,250
UK excluding London median annual salary £32,500 £32,121 £30,500
% change year-on-year +1.18% +5.31% +7.02%

All Permanent IT Job Vacancies
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 50,837 94,491 90,806
% of permanent jobs with a recognized job title 90.77% 94.69% 91.50%
Number of salaries quoted 27,317 67,546 57,366
10th Percentile £29,500 £28,500 £32,500
25th Percentile £41,250 £38,500 £45,000
Median annual salary (50th Percentile) £56,000 £52,500 £60,000
Median % change year-on-year +6.67% -12.50% -
75th Percentile £73,886 £71,000 £80,000
90th Percentile £96,250 £90,000 £100,000
UK excluding London median annual salary £51,645 £50,000 £53,000
% change year-on-year +3.29% -5.66% +6.00%

Support Analyst
Job Vacancy Trend

Job postings that featured Support Analyst in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Support Analyst in the UK

Support Analyst
Salary Trend

3-month moving average salary quoted in jobs citing Support Analyst.

Salary trend for Support Analyst in the UK

Support Analyst
Salary Histogram

Salary distribution for jobs citing Support Analyst over the 6 months to 18 May 2025.

Salary histogram for Support Analyst in the UK

Support Analyst
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK over the 6 months to 18 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +3 895 £35,000 - 297
UK excluding London +2 624 £32,500 +1.18% 208
London +16 287 £47,500 +5.56% 132
Work from Home -4 233 £39,000 -8.24% 83
North of England -15 169 £28,500 -9.52% 45
South East -25 150 £35,000 +7.69% 80
Midlands +26 123 £30,000 -1.64% 23
East of England +35 88 £32,500 +11.11% 26
Yorkshire +48 84 £28,500 -9.52% 16
West Midlands +32 78 £30,000 -11.76% 12
South West +91 74 £30,000 -6.98% 29
North West -68 69 £31,375 -3.46% 28
East Midlands -1 45 £28,500 +5.56% 10
North East +46 16 £29,500 -3.28% 3
Scotland +61 14 £43,250 +13.82% 7
Wales -4 5 £25,875 -35.31% 2
Northern Ireland +40 1 £50,000 +58.73% 1

Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 18 May 2025, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Support Analyst in the job title.

1 425 (45.70%) Microsoft
2 405 (43.55%) Windows
3 393 (42.26%) Social Skills
4 324 (34.84%) Microsoft 365
5 273 (29.35%) SQL
6 271 (29.14%) Problem-Solving
7 254 (27.31%) Active Directory
8 197 (21.18%) Azure
9 192 (20.65%) ITIL
10 190 (20.43%) Customer Service
11 176 (18.92%) Microsoft Office
12 172 (18.49%) Finance
13 150 (16.13%) Law
14 122 (13.12%) Degree
15 121 (13.01%) Windows 10
16 120 (12.90%) Analytical Skills
17 112 (12.04%) ITSM
18 111 (11.94%) SharePoint
19 108 (11.61%) Windows Server
20 105 (11.29%) Firewall
21 103 (11.08%) Linux
21 103 (11.08%) Microsoft Intune
22 100 (10.75%) Microsoft Exchange
22 100 (10.75%) SQL Server
23 97 (10.43%) ERP
24 80 (8.60%) DNS
25 79 (8.49%) SLA
25 79 (8.49%) Incident Management
26 76 (8.17%) Change Management
27 75 (8.06%) Service Delivery

Support Analyst Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 111 (11.94%) SharePoint
2 100 (10.75%) Microsoft Exchange
3 48 (5.16%) Confluence
4 20 (2.15%) IIS
5 13 (1.40%) IBM Domino
6 4 (0.43%) Alfresco
6 4 (0.43%) Documentum
6 4 (0.43%) Tomcat
7 2 (0.22%) Exchange Server 2013
8 1 (0.11%) Apache
8 1 (0.11%) Exchange Server 2010
8 1 (0.11%) Skype for Business
8 1 (0.11%) WordPress
Applications
1 176 (18.92%) Microsoft Office
2 73 (7.85%) Microsoft Excel
3 23 (2.47%) Microsoft PowerPoint
4 2 (0.22%) Acrobat
4 2 (0.22%) Adobe Creative Suite
5 1 (0.11%) Spreadsheet
Business Applications
1 22 (2.37%) Dynamics AX
2 18 (1.94%) SAP S/4HANA
3 13 (1.40%) Dynamics CRM
3 13 (1.40%) Dynamics NAV
3 13 (1.40%) SAP HCM
3 13 (1.40%) SAP HR
3 13 (1.40%) SAP Payroll
4 9 (0.97%) Fidessa
5 8 (0.86%) Oracle Applications
5 8 (0.86%) Oracle EBS
6 7 (0.75%) Remedy ITSM
7 6 (0.65%) SAP ERP
7 6 (0.65%) Temenos T24
8 4 (0.43%) PeopleSoft Financials
9 3 (0.32%) Carpe Diem
9 3 (0.32%) Infor CloudSuite Industrial (formerly SyteLine)
10 2 (0.22%) Infor CloudSuite
10 2 (0.22%) NetSuite
11 1 (0.11%) Dynamics GP
11 1 (0.11%) Sage 1000
Cloud Services
1 324 (34.84%) Microsoft 365
2 197 (21.18%) Azure
3 65 (6.99%) Entra ID
4 48 (5.16%) Power Platform
5 44 (4.73%) Dynamics 365
6 30 (3.23%) OneDrive
7 20 (2.15%) AWS
8 18 (1.94%) Power Automate
9 14 (1.51%) SaaS
10 13 (1.40%) SuccessFactors
11 9 (0.97%) PowerApps
12 8 (0.86%) Microsoft Copilot
13 7 (0.75%) Mimecast
14 6 (0.65%) Azure Data Factory
14 6 (0.65%) Azure Logic Apps
14 6 (0.65%) Azure Monitor
15 5 (0.54%) Boomi
15 5 (0.54%) Salesforce Commerce Cloud
15 5 (0.54%) SAP Commerce Cloud
16 4 (0.43%) Nutanix
Communications & Networking
1 105 (11.29%) Firewall
2 80 (8.60%) DNS
3 70 (7.53%) DHCP
4 61 (6.56%) VoIP
5 54 (5.81%) VPN
6 43 (4.62%) TCP/IP
7 34 (3.66%) WAN
8 32 (3.44%) LAN
9 30 (3.23%) VLAN
10 25 (2.69%) Wi-Fi
11 24 (2.58%) Cisco IOS
12 20 (2.15%) Wireless
13 11 (1.18%) ADSL
14 10 (1.08%) FTP
15 9 (0.97%) FIX Connectivity
16 8 (0.86%) Internet
17 7 (0.75%) Network Security
17 7 (0.75%) Remote Desktop
18 4 (0.43%) SAN
18 4 (0.43%) WebEx
Database & Business Intelligence
1 100 (10.75%) SQL Server
2 33 (3.55%) SQL Server Integration Services
3 32 (3.44%) Power BI
4 30 (3.23%) SQL Server Reporting Services
5 24 (2.58%) Relational Database
6 23 (2.47%) DB2
7 16 (1.72%) Amazon RDS
8 11 (1.18%) MySQL
9 6 (0.65%) Oracle Reports
10 4 (0.43%) FileMaker
11 3 (0.32%) Big Data
11 3 (0.32%) Crystal Reports
11 3 (0.32%) Tableau
12 2 (0.22%) Data Warehouse
13 1 (0.11%) MS Access
13 1 (0.11%) NoSQL
13 1 (0.11%) Power Query
13 1 (0.11%) QlikView
Development Applications
1 68 (7.31%) JIRA
2 9 (0.97%) Git
3 8 (0.86%) Visual Studio
4 3 (0.32%) Log4j
5 1 (0.11%) Eclipse
5 1 (0.11%) SQL Server Management Studio (SSMS)
5 1 (0.11%) Visual Studio Code
General
1 393 (42.26%) Social Skills
2 172 (18.49%) Finance
3 150 (16.13%) Law
4 120 (12.90%) Analytical Skills
5 60 (6.45%) Telecoms
6 50 (5.38%) Legal
7 47 (5.05%) Banking
8 38 (4.09%) Manufacturing
9 37 (3.98%) Organisational Skills
10 36 (3.87%) Inclusion and Diversity
10 36 (3.87%) Retail
11 25 (2.69%) Marketing
12 21 (2.26%) Pharmaceutical
13 17 (1.83%) Games
14 15 (1.61%) Documentation Skills
15 12 (1.29%) General Ledger
15 12 (1.29%) Spanish Language
16 9 (0.97%) Local Government
17 8 (0.86%) Advertising
18 7 (0.75%) Investment Banking
Libraries, Frameworks & Software Standards
1 39 (4.19%) .NET
2 21 (2.26%) XML
3 18 (1.94%) HTML
4 17 (1.83%) FIX Protocol
5 16 (1.72%) ASP.NET
6 14 (1.51%) SOAP
7 13 (1.40%) REST
7 13 (1.40%) SAP Fiori
8 12 (1.29%) Web Services
9 11 (1.18%) JSON
10 10 (1.08%) EDI
11 8 (0.86%) .NET Framework
12 6 (0.65%) WPF
13 5 (0.54%) Oracle Fusion
14 3 (0.32%) Apache Camel
14 3 (0.32%) Middleware
14 3 (0.32%) Spring
15 2 (0.22%) CSS
15 2 (0.22%) FreeMarker
15 2 (0.22%) LDAP
Miscellaneous
1 41 (4.41%) Video Conferencing
2 29 (3.12%) Management Information System
3 28 (3.01%) Onboarding
4 25 (2.69%) Self-Motivation
5 24 (2.58%) Driving Licence
6 14 (1.51%) EPoS
6 14 (1.51%) Legacy Applications
7 13 (1.40%) Analytical Mindset
8 10 (1.08%) Data Protection Act
8 10 (1.08%) iPhone
9 9 (0.97%) Derivative
9 9 (0.97%) Eurex
9 9 (0.97%) Manufacturing Execution System
10 8 (0.86%) Equities
10 8 (0.86%) Fixed Income
10 8 (0.86%) FMCG
11 7 (0.75%) Mobile App
12 6 (0.65%) CCTV
12 6 (0.65%) iPad
12 6 (0.65%) Reference Data
Operating Systems
1 405 (43.55%) Windows
2 121 (13.01%) Windows 10
3 108 (11.61%) Windows Server
4 103 (11.08%) Linux
5 38 (4.09%) Unix
6 28 (3.01%) Mac OS
7 26 (2.80%) Apple iOS
8 24 (2.58%) Mac OS X
8 24 (2.58%) Windows Server 2019
9 14 (1.51%) Windows Server 2016
10 11 (1.18%) Windows Server 2012
11 10 (1.08%) CentOS
12 9 (0.97%) Android
13 8 (0.86%) Rocky
14 5 (0.54%) Windows 7
14 5 (0.54%) Windows 8
15 4 (0.43%) Ubuntu
16 3 (0.32%) Red Hat Enterprise Linux
17 2 (0.22%) Windows Server 2008
18 1 (0.11%) Windows Vista
Processes & Methodologies
1 271 (29.14%) Problem-Solving
2 192 (20.65%) ITIL
3 190 (20.43%) Customer Service
4 112 (12.04%) ITSM
5 97 (10.43%) ERP
6 79 (8.49%) Incident Management
7 76 (8.17%) Change Management
8 75 (8.06%) Service Delivery
9 57 (6.13%) Time Management
10 56 (6.02%) Service Management
11 54 (5.81%) Cybersecurity
12 53 (5.70%) Root Cause Analysis
13 46 (4.95%) Agile
13 46 (4.95%) Computer Science
14 45 (4.84%) Continuous Improvement
15 44 (4.73%) Mentoring
16 42 (4.52%) Business Intelligence
16 42 (4.52%) CRM
17 39 (4.19%) Problem Management
18 32 (3.44%) Customer-Centricity
Programming Languages
1 273 (29.35%) SQL
2 47 (5.05%) C#
2 47 (5.05%) Python
3 43 (4.62%) PowerShell
4 32 (3.44%) T-SQL
5 29 (3.12%) PL/SQL
6 23 (2.47%) VB.NET
7 13 (1.40%) ABAP
8 12 (1.29%) Bash
8 12 (1.29%) Perl
9 11 (1.18%) Shell Script
10 10 (1.08%) Java
10 10 (1.08%) JavaScript
11 9 (0.97%) C-shell
11 9 (0.97%) Korn
12 6 (0.65%) Delphi
13 5 (0.54%) VB
14 2 (0.22%) PHP
15 1 (0.11%) RPG
15 1 (0.11%) VBA
Qualifications
1 122 (13.12%) Degree
2 56 (6.02%) A+ Certification
3 50 (5.38%) Microsoft Certification
4 26 (2.80%) DBS Check
5 24 (2.58%) Security Cleared
6 20 (2.15%) SC Cleared
7 18 (1.94%) Computer Science Degree
8 15 (1.61%) ITIL Certification
9 13 (1.40%) MCSA
10 12 (1.29%) MCP
11 11 (1.18%) Cisco Certification
11 11 (1.18%) ITIL Foundation Certificate
11 11 (1.18%) MCSE
12 10 (1.08%) Network+ Certification
13 9 (0.97%) PhD
14 8 (0.86%) CCNP
15 3 (0.32%) CCNA
15 3 (0.32%) MOS
16 2 (0.22%) ACCA
16 2 (0.22%) CIMA
Quality Assurance & Compliance
1 79 (8.49%) SLA
2 23 (2.47%) GDPR
3 9 (0.97%) ISO/IEC 27001
4 7 (0.75%) Data Quality
5 5 (0.54%) Cyber Essentials
6 4 (0.43%) QA
7 3 (0.32%) Accessibility
8 1 (0.11%) ISO 14001
8 1 (0.11%) ISO 9001
8 1 (0.11%) PCI DSS
8 1 (0.11%) Sarbanes-Oxley
System Software
1 254 (27.31%) Active Directory
2 20 (2.15%) VMware Infrastructure
3 17 (1.83%) Firmware
4 12 (1.29%) Hyper-V
5 10 (1.08%) Virtual Desktop
6 6 (0.65%) BitLocker
6 6 (0.65%) Virtual Servers
7 3 (0.32%) Microsoft Virtual Server
8 1 (0.11%) Docker
8 1 (0.11%) Virtual Machines
8 1 (0.11%) VMware ESXi
Systems Management
1 103 (11.08%) Microsoft Intune
2 40 (4.30%) SCCM
3 11 (1.18%) Grafana
4 7 (0.75%) Active Directory Federation Services
5 6 (0.65%) WSUS
6 3 (0.32%) Ansible
6 3 (0.32%) Jamf Pro
6 3 (0.32%) Prometheus
6 3 (0.32%) Puppet
7 2 (0.22%) ITRS Geneos
7 2 (0.22%) Nagios
8 1 (0.11%) Autotask
8 1 (0.11%) Cisco Prime
8 1 (0.11%) Control-M
8 1 (0.11%) Graylog
8 1 (0.11%) Kubernetes
8 1 (0.11%) Norton AntiVirus
Vendors
1 425 (45.70%) Microsoft
2 59 (6.34%) Oracle
3 46 (4.95%) ServiceNow
4 45 (4.84%) SAP
5 44 (4.73%) Cisco
6 42 (4.52%) VMware
7 28 (3.01%) Citrix
8 20 (2.15%) Apple
9 16 (1.72%) Meraki
10 15 (1.61%) Reuters
11 14 (1.51%) HP
12 13 (1.40%) MobileIron
13 12 (1.29%) iManage
13 12 (1.29%) Red Hat
13 12 (1.29%) Sage
14 10 (1.08%) Intapp
14 10 (1.08%) ION Trading
15 9 (0.97%) Bloomberg
15 9 (0.97%) CQG
15 9 (0.97%) Trayport