Support Analyst
UK

The median Support Analyst salary in the UK is £35,000 per year according to job vacancies posted during the 6 months to 8 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
8 May 2024
Same period 2023 Same period 2022
Rank 194 260 278
Rank change year-on-year +66 +18 -36
Permanent jobs requiring a Support Analyst 1,503 1,430 2,333
As % of all permanent jobs advertised in the UK 1.52% 1.41% 1.48%
As % of the Job Titles category 1.60% 1.54% 1.54%
Number of salaries quoted 1,160 1,150 1,944
10th Percentile £24,000 £24,000 £23,250
25th Percentile £27,500 £27,000 £26,250
Median annual salary (50th Percentile) £35,000 £33,500 £32,500
Median % change year-on-year +4.48% +3.08% -
75th Percentile £47,500 £43,750 £43,063
90th Percentile £57,500 £60,075 £57,500
UK excluding London median annual salary £32,000 £30,500 £28,500
% change year-on-year +4.92% +7.02% -

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 93,864 92,882 151,282
% of permanent jobs with a recognized job title 94.64% 91.46% 96.10%
Number of salaries quoted 67,182 58,425 84,716
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £42,517
Median annual salary (50th Percentile) £52,500 £60,000 £60,000
Median % change year-on-year -12.50% - +9.09%
75th Percentile £71,250 £81,250 £78,750
90th Percentile £90,000 £100,000 £96,250
UK excluding London median annual salary £50,000 £53,000 £50,000
% change year-on-year -5.66% +6.00% +5.26%

Support Analyst
Job Vacancy Trend

Job postings that featured Support Analyst in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Support Analyst in the UK

Support Analyst
Salary Trend

3-month moving average salary quoted in jobs citing Support Analyst.

Salary trend for Support Analyst in the UK

Support Analyst
Salary Histogram

Salary distribution for jobs citing Support Analyst over the 6 months to 8 May 2024.

Salary histogram for Support Analyst in the UK

Support Analyst
Top 18 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the UK over the 6 months to 8 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +67 1,350 £35,000 +2.94% 206
UK excluding London +37 1,037 £32,000 +4.92% 135
London +78 437 £45,000 +9.83% 80
Work from Home +28 437 £42,500 +21.43% 61
South East +68 320 £32,500 +6.56% 31
North of England +50 247 £32,000 -4.48% 33
Midlands 0 161 £30,000 -1.64% 30
North West +21 141 £32,500 -2.99% 17
Yorkshire +84 100 £31,500 -3.08% 12
East of England +34 95 £30,000 +5.26% 17
West Midlands 0 91 £33,500 +3.08% 12
South West -35 90 £32,250 +7.50% 17
Scotland -43 71 £40,000 +35.59% 11
East Midlands +1 70 £27,000 -0.92% 18
Wales +14 48 £36,750 +22.50% 4
North East -4 6 £30,500 -18.67% 5
Northern Ireland +25 5 £44,500 +30.88% 1
Channel Islands - 1 - -

Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 8 May 2024, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Support Analyst in the job title.

1 521 (34.66%) Social Skills
2 490 (32.60%) Windows
3 474 (31.54%) Microsoft
4 393 (26.15%) Microsoft 365
5 384 (25.55%) SQL
6 363 (24.15%) Active Directory
7 345 (22.95%) ITIL
8 332 (22.09%) Customer Service
9 330 (21.96%) Problem-Solving
10 306 (20.36%) Finance
11 261 (17.37%) Azure
12 260 (17.30%) Microsoft Office
13 240 (15.97%) Degree
14 207 (13.77%) Windows 10
15 204 (13.57%) Analytical Skills
16 197 (13.11%) SLA
17 177 (11.78%) Microsoft Exchange
18 168 (11.18%) Incident Management
19 164 (10.91%) ITSM
20 159 (10.58%) Service Management
21 157 (10.45%) Linux
22 153 (10.18%) SQL Server
23 138 (9.18%) Windows Server
24 135 (8.98%) Oracle
25 130 (8.65%) Unix
26 123 (8.18%) ERP
27 120 (7.98%) SharePoint
28 110 (7.32%) Security Cleared
29 102 (6.79%) Actionable Insight
30 96 (6.39%) VMware

Support Analyst Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 177 (11.78%) Microsoft Exchange
2 120 (7.98%) SharePoint
3 74 (4.92%) WebLogic
4 45 (2.99%) Oracle Service Bus
5 9 (0.60%) CMS
5 9 (0.60%) Confluence
5 9 (0.60%) IIS
6 5 (0.33%) Oracle Workflow
7 4 (0.27%) Exchange Server 2010
7 4 (0.27%) Exchange Server 2013
7 4 (0.27%) Skype for Business
8 3 (0.20%) Apache
8 3 (0.20%) EPiServer
8 3 (0.20%) GlassFish
8 3 (0.20%) JBoss
8 3 (0.20%) Moodle
8 3 (0.20%) Tomcat
9 2 (0.13%) WebSphere
Applications
1 260 (17.30%) Microsoft Office
2 86 (5.72%) Microsoft Excel
3 52 (3.46%) MS Visio
4 9 (0.60%) Microsoft PowerPoint
5 6 (0.40%) LightWave 3D
6 2 (0.13%) S-PLUS
6 2 (0.13%) Spreadsheet
7 1 (0.067%) Microsoft Project
7 1 (0.067%) Trello
Business Applications
1 63 (4.19%) Dynamics CRM
2 45 (2.99%) Remedy ITSM
3 21 (1.40%) Dynamics NAV
4 20 (1.33%) PlanetPress Connect
5 14 (0.93%) Dynamics GP
5 14 (0.93%) NEC Housing
6 12 (0.80%) SAP S/4HANA
7 11 (0.73%) Elite 3E
8 10 (0.67%) Fidessa
9 8 (0.53%) Epicor Tropos
9 8 (0.53%) Oracle ERP
10 7 (0.47%) Carpe Diem
10 7 (0.47%) Endur
11 6 (0.40%) Infor SunSystems
11 6 (0.40%) ION MarketView
11 6 (0.40%) Oracle EBS R12
12 5 (0.33%) NetSuite
12 5 (0.33%) Oracle 11i
12 5 (0.33%) Oracle Applications
12 5 (0.33%) Oracle Payroll
Cloud Services
1 393 (26.15%) Microsoft 365
2 261 (17.37%) Azure
3 70 (4.66%) Dynamics 365
4 69 (4.59%) Entra ID
5 57 (3.79%) AWS
6 49 (3.26%) Power Platform
6 49 (3.26%) SaaS
7 16 (1.06%) Google Workspace
7 16 (1.06%) WhatsApp
8 13 (0.86%) Power Automate
9 10 (0.67%) Mimecast
9 10 (0.67%) OneDrive
9 10 (0.67%) PowerApps
10 7 (0.47%) Amazon CloudWatch
10 7 (0.47%) GCP
11 6 (0.40%) Azure Data Factory
11 6 (0.40%) IaaS
12 5 (0.33%) Google Sheets
13 4 (0.27%) Amazon S3
13 4 (0.27%) Azure DevOps
Communications & Networking
1 94 (6.25%) DNS
2 77 (5.12%) DHCP
3 74 (4.92%) Firewall
4 66 (4.39%) WAN
5 62 (4.13%) LAN
6 59 (3.93%) VPN
7 57 (3.79%) TCP/IP
8 32 (2.13%) Internet
9 31 (2.06%) VoIP
10 30 (2.00%) Wi-Fi
11 23 (1.53%) Wireless
12 16 (1.06%) VLAN
13 14 (0.93%) Remote Desktop
14 13 (0.86%) Cisco IOS
15 11 (0.73%) WLAN
16 10 (0.67%) Broadband
16 10 (0.67%) FIX Connectivity
17 9 (0.60%) Intranet
18 8 (0.53%) Skype
19 7 (0.47%) SAN
Database & Business Intelligence
1 153 (10.18%) SQL Server
2 60 (3.99%) Oracle Database
3 45 (2.99%) Oracle Database 10g
3 45 (2.99%) Oracle Database 11g
3 45 (2.99%) VLDB
4 34 (2.26%) Power BI
5 30 (2.00%) SQL Server Integration Services
6 29 (1.93%) Elasticsearch
7 23 (1.53%) SQL Server Reporting Services
8 22 (1.46%) Data Warehouse
9 13 (0.86%) MySQL
10 11 (0.73%) Oracle Reports
11 10 (0.67%) Relational Database
12 5 (0.33%) BusinessObjects
13 4 (0.27%) Crystal Reports
14 3 (0.20%) Amazon RDS
14 3 (0.20%) Oracle Database 12c
14 3 (0.20%) SAP HANA
14 3 (0.20%) Tableau
15 2 (0.13%) NoSQL
Development Applications
1 53 (3.53%) JIRA
2 20 (1.33%) SQL Server Management Studio (SSMS)
3 12 (0.80%) Eclipse
4 5 (0.33%) Toad
4 5 (0.33%) Visual Studio
5 4 (0.27%) Jenkins
5 4 (0.27%) Postman
6 3 (0.20%) Octopus Deploy
6 3 (0.20%) TeamCity
General
1 521 (34.66%) Social Skills
2 306 (20.36%) Finance
3 204 (13.57%) Analytical Skills
4 92 (6.12%) Law
5 77 (5.12%) Legal
6 67 (4.46%) Manufacturing
7 60 (3.99%) Banking
8 58 (3.86%) Front Office
9 54 (3.59%) Retail
10 35 (2.33%) Telecoms
11 32 (2.13%) Marketing
12 30 (2.00%) Public Sector
13 26 (1.73%) Inclusion and Diversity
14 22 (1.46%) Police
15 19 (1.26%) Military
16 16 (1.06%) Back Office
16 16 (1.06%) Organisational Skills
17 12 (0.80%) Documentation Skills
17 12 (0.80%) Presentation Skills
18 11 (0.73%) Billing
Libraries, Frameworks & Software Standards
1 33 (2.20%) .NET
2 29 (1.93%) J2EE
2 29 (1.93%) Java EE
2 29 (1.93%) Spring
3 28 (1.86%) FIX Protocol
4 10 (0.67%) Oracle Fusion
4 10 (0.67%) REST
5 8 (0.53%) HTML
5 8 (0.53%) JSON
5 8 (0.53%) Web Services
6 7 (0.47%) ASP.NET
6 7 (0.47%) Middleware
7 6 (0.40%) OLE
7 6 (0.40%) XML
8 4 (0.27%) .NET Framework
8 4 (0.27%) SAML
9 3 (0.20%) LDAP
9 3 (0.20%) RabbitMQ
9 3 (0.20%) Software Packaging
9 3 (0.20%) XSLT
Miscellaneous
1 46 (3.06%) Driving Licence
2 40 (2.66%) Management Information System
3 38 (2.53%) Self-Motivation
4 30 (2.00%) Onboarding
4 30 (2.00%) Video Conferencing
5 23 (1.53%) Enterprise Software
6 18 (1.20%) Product Ownership
7 17 (1.13%) Replication
8 16 (1.06%) Foreign Exchange (FX)
9 15 (1.00%) CCTV
9 15 (1.00%) iPad
10 13 (0.86%) Mobile App
11 12 (0.80%) iPhone
12 11 (0.73%) Analytical Mindset
12 11 (0.73%) e-Learning
12 11 (0.73%) Life Science
13 10 (0.67%) Eurex
13 10 (0.67%) Housing Association
14 9 (0.60%) Smartphone
15 8 (0.53%) Greenfield Project
Operating Systems
1 490 (32.60%) Windows
2 207 (13.77%) Windows 10
3 157 (10.45%) Linux
4 138 (9.18%) Windows Server
5 130 (8.65%) Unix
6 58 (3.86%) Solaris
7 52 (3.46%) Apple iOS
8 37 (2.46%) Android
9 29 (1.93%) Mac OS
10 24 (1.60%) Windows Server 2016
11 23 (1.53%) Windows Server 2019
12 22 (1.46%) Mac OS X
13 20 (1.33%) Windows 7
14 14 (0.93%) Windows Server 2012
15 10 (0.67%) CentOS
15 10 (0.67%) Ubuntu
15 10 (0.67%) Windows Server 2008
16 6 (0.40%) Red Hat Enterprise Linux
17 3 (0.20%) AIX
18 2 (0.13%) Windows Vista
Processes & Methodologies
1 345 (22.95%) ITIL
2 332 (22.09%) Customer Service
3 330 (21.96%) Problem-Solving
4 168 (11.18%) Incident Management
5 164 (10.91%) ITSM
6 159 (10.58%) Service Management
7 123 (8.18%) ERP
8 102 (6.79%) Actionable Insight
9 93 (6.19%) Change Management
9 93 (6.19%) CRM
10 90 (5.99%) Service Delivery
11 71 (4.72%) Release Management
12 63 (4.19%) Agile
13 56 (3.73%) Continuous Improvement
14 54 (3.59%) Performance Tuning
14 54 (3.59%) Problem Management
15 53 (3.53%) Performance Monitoring
16 51 (3.39%) Project Management
17 45 (2.99%) Artificial Intelligence
17 45 (2.99%) Capacity Planning
Programming Languages
1 384 (25.55%) SQL
2 71 (4.72%) T-SQL
3 65 (4.32%) PL/SQL
4 63 (4.19%) PowerShell
5 45 (2.99%) Java
6 35 (2.33%) C#
6 35 (2.33%) Shell Script
7 26 (1.73%) Python
8 21 (1.40%) JavaScript
9 16 (1.06%) Bash
9 16 (1.06%) Perl
10 10 (0.67%) Ruby
11 8 (0.53%) C
12 7 (0.47%) VBA
13 4 (0.27%) R
14 3 (0.20%) COBOL
14 3 (0.20%) XPath
15 2 (0.13%) VB
16 1 (0.067%) MATLAB
16 1 (0.067%) VB.NET
Qualifications
1 240 (15.97%) Degree
2 110 (7.32%) Security Cleared
3 86 (5.72%) SC Cleared
4 38 (2.53%) Microsoft Certification
5 24 (1.60%) Computer Science Degree
6 21 (1.40%) A+ Certification
7 14 (0.93%) CISM
7 14 (0.93%) CISSP
7 14 (0.93%) GCIA
7 14 (0.93%) GCIH
7 14 (0.93%) GREM
8 11 (0.73%) DV Cleared
9 10 (0.67%) MCP
10 9 (0.60%) ITIL Certification
10 9 (0.60%) MCSA
10 9 (0.60%) Network+ Certification
10 9 (0.60%) PRINCE2 Practitioner
11 8 (0.53%) CCNA
11 8 (0.53%) Cisco Certification
12 7 (0.47%) MCDST
Quality Assurance & Compliance
1 197 (13.11%) SLA
2 14 (0.93%) ISO/IEC 27001
3 11 (0.73%) Cyber Essentials
3 11 (0.73%) PMO
4 9 (0.60%) Data Quality
5 5 (0.33%) GDPR
5 5 (0.33%) QA
6 3 (0.20%) Disclosure Scotland
6 3 (0.20%) ISO 9001
7 2 (0.13%) PCI DSS
7 2 (0.13%) Sarbanes-Oxley
8 1 (0.067%) Accessibility
8 1 (0.067%) Cyber Essentials PLUS
8 1 (0.067%) HMG Security Policy Framework
System Software
1 363 (24.15%) Active Directory
2 70 (4.66%) VMware Infrastructure
3 45 (2.99%) Oracle RAC
4 30 (2.00%) Hyper-V
5 15 (1.00%) Virtual Desktop
6 8 (0.53%) vSphere
7 6 (0.40%) XenApp
7 6 (0.40%) XenDesktop
8 4 (0.27%) Microsoft Virtual Server
8 4 (0.27%) Virtual Servers
8 4 (0.27%) VMware Workstation
9 3 (0.20%) VMware ESXi
10 2 (0.13%) Virtual Machines
Systems Management
1 88 (5.85%) Microsoft Intune
2 70 (4.66%) SCCM
3 45 (2.99%) Data Guard
3 45 (2.99%) Oracle RMAN
4 34 (2.26%) Single Sign-On
5 29 (1.93%) OpenSSO
6 26 (1.73%) Jamf Pro
7 7 (0.47%) WSUS
8 5 (0.33%) AirWatch
8 5 (0.33%) Progress Chef
8 5 (0.33%) Systems Management Server (SMS)
9 4 (0.27%) Backup Exec
9 4 (0.27%) Control-M
9 4 (0.27%) Grafana
9 4 (0.27%) McAfee ePO
9 4 (0.27%) PaperCut
9 4 (0.27%) WhatsUp Gold
10 3 (0.20%) FortiGate
10 3 (0.20%) Nessus
10 3 (0.20%) Oracle Statspack
Vendors
1 474 (31.54%) Microsoft
2 135 (8.98%) Oracle
3 96 (6.39%) VMware
4 79 (5.26%) Remedy
5 63 (4.19%) Cisco
6 48 (3.19%) Sun
7 47 (3.13%) Citrix
8 44 (2.93%) ServiceNow
9 43 (2.86%) Bloomberg
10 40 (2.66%) Apple
11 34 (2.26%) Dell
12 33 (2.20%) SAP
13 28 (1.86%) Veeam
14 24 (1.60%) Google
14 24 (1.60%) ION Trading
15 21 (1.40%) HP
16 20 (1.33%) FNZ
16 20 (1.33%) iManage
17 19 (1.26%) Meraki
17 19 (1.26%) Palo Alto