1 to 25 of 76 Permanent Support Team Leader Jobs

Job Title: 1st Line Support Team Leader Location: Sheffield (Hybrid - 3 days office/2 days remote) Salary: Up to £35,000 Employment Type: Full Time, Permanent About the Role: We are seeking a motivated and experienced 1st Line Support Team Leader to join a growing Managed Service Provider (MSP … based in Sheffield. This is a hybrid role offering the opportunity to combine hands-on technical support with team leadership and operational responsibilities. You'll lead a small, dynamic team providing exceptional 1st line IT support to a diverse customer base, ensuring high standards of service delivery while supporting internal process improvements. … The role includes overseeing ticket progression, managing performance, and handling technical escalations to 2nd/3rd line teams. Key Responsibilities: Team Leadership & Management Lead and mentor a team of 1st Line Support Technicians, ensuring effective daily operations and positive team morale. Conduct regular 1-to-1s, probation reviews, and performance appraisals. Manage More ❯

hear from you. The Role and What You'll Be Doing on a Day-to-Day Basis: We are seeking an experienced Onsite Support Team Leader to join our dynamic team based in Stevenage. This role involves providing effective onsite technical support and managing a team of Onsite Support Engineers. You will: Provide tactical advice, coaching, and guidance: Support operational delivery to Onsite Support Engineers, ensuring they have the resources and knowledge needed to succeed. Deliver 1st and 2nd line onsite and remote technical support: Resolve issues related to desktops, laptops, printers, applications, and basic network/server troubleshooting and administration. … to keep skills up to date. Focus on customer service: Proven track record of delivering exceptional customer service and building strong relationships. Foster accountability: Promote a culture where team members take ownership of their tasks. Instil a sense of urgency: Prioritize tasks effectively to meet customer needs and resolve issues promptly. Identify process improvements: Seek opportunities for efficiency More ❯

Site) Salary : £28,000 - £35,000 Inclusive of London Weighting Band D Contract Type: Permanent Are you an experienced IT professional with a passion for customer service and team leadership? Do you have the technical expertise to support … staff and students in a dynamic educational environment? We want you to join our team! We are looking for an IT Support Team Leader to lead the IT support function at our Middlesex Street site in London. As part of the UK IT Systems Team, you will play a … ensuring that our IT systems, infrastructure, and services run smoothly for our staff, students, and remote users. About the Role: As the IT Support Team Leader, you will manage the day-to-day operations of the IT helpdesk, providing technical support and overseeing a small team of IT Support More ❯

The Role: IT Support Team Lead Location: Swindon Salary: £DOE Do you want to work in a warm and friendly environment where your contribution will be valued? Are you interested in enhancing your technical skills and career? Looking to step up from a 2nd Line role and take on more responsibility? Yes? Great, get in touch … partner exclusively with one of the UK's most iconic and largest privately owned businesses! Renowned for their efficiency, reliability, and innovation, our client is a widely respected industry leader and one of the most trusted brands in their sector. Following a period of rapid growth and continued expansion, they are now looking to strengthen their internal IT Support function by hiring a full time, permanent IT Support Team Leader. Reporting to the IT Service Manager, the successful IT Support Team Lead will serve as a key escalation point for less experienced engineers. We're looking for a hands-on, technically strong engineer who can resolve technical issues, manage More ❯

IT Support Team Lead - £40,000 - MSP - Gillingham We are recruiting for an IT Support Team Lead on behalf of a leading Managed Service Provider (MSP) in the Gillingham area. This is a fantastic opportunity to step into a key role where you will oversee a team of skilled IT … support engineers, ensuring the highest level of service delivery to a client base. Key Responsibilties: Lead and mentor a team of IT support engineers, providing guidance and technical expertise. Ensure timely resolution of technical issues related to desktops, laptops, mobile devices, and peripherals. Oversee IT service desk operations, managing ticket queues and ensuring SLAs … DHCP, DNS, and VPN configurations. Manage user accounts and permissions using Active Directory. Perform basic server administration tasks such as file sharing, security management, and user access control. Support and maintain Microsoft 365 environments, including troubleshooting and administration. Work with virtualization technologies such as VMware and Hyper-V. Implement and oversee backup and disaster recovery solutions. Communicate effectively More ❯

The Group You'll Be A Part Of The Deskside Support Team Lead is responsible for overseeing the deskside support team, ensuring the delivery of high-quality IT support services to end-users. This role involves managing day-to-day operations, coordinating with other IT teams, and driving continuous improvement … in service delivery in alignment with ITIL best practices. Aufgaben Team Leadership: Lead, mentor, and manage the deskside support team, including L1 and L2 support engineers. Assign tasks, monitor performance, and provide regular feedback to team members. Foster a positive and collaborative team environment. Service Delivery: Ensure timely … and effective resolution of IT support requests and incidents. Monitor Deskside performance metrics and implement improvements as needed. Coordinate with other IT teams to ensure seamless service delivery. Process Management: Develop and maintain standard operating procedures (SOPs) for deskside support. Ensure adherence to ITIL best practices and organizational policies. Identify and implement process improvements to enhance service efficiency More ❯

technology draws on diverse and reliable data to create a single point of truth for identity and address verification. With over 30 years of experience behind us our team and technology are focused on enabling safe and rewarding digital lives for everyone. Regardless of age, location or background, genuine people everywhere should be able to digitally prove who … they are and where they live. About the team This role leads the Site Reliability/Apps support Engineering team within Documents & Biometrics, responsible for ensuring GBG delivers a world-class experience for all our customers and team members globally. The Site Reliability/Apps Support Engineering Team is a 2nd line technical function, providing a gateway service between 1st line Customer Support and Technology 3rd line Engineering for supported products and services consumed by GBG Customers. The team is formed of customer-orientated, product knowledgeable, process driven and technically skilled professionals. Their purpose is to proactively support, maintain, and More ❯

Applications Support & Site Reliability Team Lead (3779) About GBG GBG is the leading expert in global identity and location. In an increasingly digital world, GBG helps businesses grow by giving them intelligence to make the best decisions about their customers, when it matters most. About The Team This role leads the Site Reliability/… Apps support Engineering team within Documents & Biometrics, responsible for ensuring GBG delivers a world-class experience for all our customers and team members globally. The Site Reliability/Apps Support Engineering Team is a 2nd line technical function, providing a gateway service between 1st line Customer Support and … Technology 3rd line Engineering for supported products and services consumed by GBG Customers. The team is formed of customer-orientated, product knowledgeable, process driven and technically skilled professionals. Their purpose is to proactively support, maintain, and monitor live service to identify, prevent and resolve customer impacting issues; whilst providing a feedback loop to engineering to ensure More ❯

well within a team. The role In this exciting role, you will be at the heart of our operations, working closely with domain service owners and the IT Support Manager for EUAF. Your mission? To keep our team updated with the latest service information and ensure all handover documentation is spot on. As the go-to … person for regional operations, you will make sure our hardware, software, and processes are top-notch and compliant with standards. You will build strong bonds with the Service Support and Technical Solutions teams, ensuring we meet our SLAs and deliver exceptional service. Coaching our technical support staff will be key, helping them master processes for efficient … and effective service delivery. You will also be on the lookout for cost-saving opportunities, working with the IT Support Manager to boost efficiency through technology, automation, or process improvements. Collaboration is crucial, and you'll partner with other Technical Services and Technical Solutions leads to drive service improvements, enhancing business delivery and knowledge sharing. You'll play More ❯

the used car market. About The Team Hi I’m Lucy, Sales Support Manager at Motorway, and I’m looking for a Team Leader to join our Document Collection team. This team is the unsung hero of our post-sale process, ensuring a smooth handover for our dealers by working directly … where you can make a real impact and work with a supportive team, this could be the perfect opportunity. About The Role As a Team Leader, you’ll be responsible for the overall performance of the document collection function. This includes supplier management and ensuring our SLAs are met across speed, accuracy, quality, and productivity. … and insights. Problem Resolution: Identifying, addressing, and resolving challenges proactively, using critical thinking and analytical skills to develop effective solutions. About You Proven experience in a team leader or supervisory role. Demonstrated experience working in a contact centre environment with a track record of delivering excellent customer service. Experience using ticketing systems, such as Zendesk. Excellent written More ❯

Join to apply for the Support team Leader role at Klipboard 1 week ago Be among the first 25 applicants Join to apply for the Support team Leader role at Klipboard "At Klipboard we've introduced a flexible hybrid work policy, where employees spend three days in the office and … metrics i.e., SLAs, OLAs and KPIs Evidence of delivering productivity, innovation and quality in a similar role Confident leader, with the natural ability to motivate and lead a team Decision maker under pressure Understands priority and urgency of customers business requirements Business/commercial awareness IT culture awareness Forward thinking/proactive nature Multi-tasker Desirable Knowledge … Kingdom 1 week ago Cluster Team Leader - Supported Living - Worcester Worcester, England, United Kingdom 4 days ago Birmingham, England, United Kingdom 1 day ago Lead Technical Support Engineer - Variable Speed Drives West Midlands, England, United Kingdom 2 weeks ago Marcus by Goldman Sachs, Complaints Specialist, Birmingham West Midlands, England, United Kingdom 2 weeks ago Birmingham More ❯

Onsite Support Team Leader 273869 When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Come and join the Littlefish team! Work location: Stevenage, onsite 5 days. Salary: Up to … you. The Role and What You'll Be Getting Up to on a Day-to-Day Basis: We are seeking an experienced Onsite Support Team Leader to join our dynamic team based in Stevenage. This role involves providing effective onsite technical support and managing a team of Onsite Support Engineers. Key Responsibilities Team Leadership & People Management Lead, coach, and mentor a team of on-site engineers, ensuring performance standards are met and exceeded. Set and manage SMART objectives, conduct regular 1:1s, and support career development. Foster a culture of accountability, urgency, and continuous improvement. Operational Excellence Oversee daily support More ❯

you. The Role and What You’ll Be Getting Up to on a Day-to-Day Basis: We are seeking an experienced Onsite Support Team Leader to join our dynamic team based in Stevenage. This role involves providing effective onsite technical support and managing a team of Onsite Support Engineers. Key Responsibilities Lead, coach, and mentor a team of on-site engineers, ensuring performance standards are met and exceeded. Set and manage SMART objectives, conduct regular 1:1s, and support career development. Foster a culture of accountability, urgency, and continuous improvement. Operational Excellence Oversee daily support operations including incident resolution, service … cover for planned/unplanned absences. Maintain accurate asset tracking and stock levels, leveraging tools such as build trackers. The Ideal Candidate Will Have: Proven experience leading a team of IT support engineers in an on-site environment. Strong understanding of ITSM tooling and processes (e.g., ServiceNow). Solid technical background in hardware/software support More ❯

Applications Support & Site Reliability Team Lead (3779) Be among the first 25 applicants About GBG Enabling safe and rewarding digital lives for genuine people, everywhere. We make it our mission to ensure more genuine people have digital access to opportunities, and businesses have access to more genuine people. Our technology draws on diverse and reliable data … to create a single point of truth for identity and address verification. About The Team This role leads the Site Reliability/Apps support Engineering team within Documents & Biometrics, responsible for ensuring GBG delivers a world-class experience for all our customers and team members globally. The team is a … 2nd line technical function, providing a gateway service between 1st line Customer Support and 3rd line Engineering for supported products and services. They are customer-oriented, knowledgeable, process-driven, and technically skilled, proactively supporting, maintaining, and monitoring live services. The role The Team Lead provides people management and technical leadership for GBG Documents & Biometrics production systems More ❯

and inspiring Customer Support Team Leader to join our team on a maternity cover contract. In this role, you’ll lead and support our fantastic team of Customer Support Advisors and Specialists, helping them deliver consistently outstanding experiences for our customers. You’ll play a vital role … in coaching the team, optimising support processes, and ensuring service excellence across every interaction. If you’re passionate about people, thrive in a fast-paced environment, and know what great customer support looks like, we’d love to hear from you. What You’ll Do: Lead and inspire a team of Customer … day, your work will help modernise and future-proof social care. Tech That Transforms –automation, real-time data—our solutions are redefining how social care operates Join the Market Leader – Trusted by thousands, we set the benchmark for digital transformation in social care Drive Meaningful Innovation – Work at the forefront of a sector ready for change, where your skills More ❯

and inspiring Customer Support Team Leader to join our team on a maternity cover contract. In this role, you’ll lead and support our fantastic team of Customer Support Advisors and Specialists, helping them deliver consistently outstanding experiences for our customers. You’ll play a vital role … in coaching the team, optimising support processes, and ensuring service excellence across every interaction. If you’re passionate about people, thrive in a fast-paced environment, and know what great customer support looks like, we’d love to hear from you. What You’ll Do: Lead and inspire a team of Customer … day, your work will help modernise and future-proof social care. 🚀 Tech That Transforms –automation, real-time data—our solutions are redefining how social care operates 🏆 Join the Market Leader – Trusted by thousands, we set the benchmark for digital transformation in social care 💡 Drive Meaningful Innovation – Work at the forefront of a sector ready for change, where your skills More ❯

Job Title: 2nd Line Team Leader Location: Manchester Salary: £37,000 per annum plus benefits (including an 18% contributory pension) Working Conditions – Hybrid (2 Days on site, 3 days from home) Futures are a leading digital recruitment partner for Public Sector organisations across the UK. We support most local authorities, a variety of NHS and … looks to transform its digital landscape and improve the level of service provided to the citizens of Greater Manchester. If you have a first class background in IT Support and a passion for improving the lives of the local community, we would love to talk to you. Role Purpose Lead the 2nd Line Support Team in delivering high-level technical support across the organisation’s various IT systems. Ensure effective administration, planning, and collaboration with internal teams and third-party providers, aligning with agreed Service Level Agreements (SLAs) and strategic IT goals. Key Responsibilities Team Leadership & Service Delivery Manage day-to-day operations of the 3rd Line Support More ❯

Team Leader to join our clients Specialist Mortgages operations function, helping drive performance, service excellence, and fair customer outcomes. The Role You'll lead a team of collections professionals managing complex mortgage portfolios. From coaching and development to strategic input and QA oversight, you'll play a central role in delivering our service, risk … This is a hands-on leadership position, ideal for someone who thrives in a regulated, customer-focused environment. Key Responsibilities Oversee daily operations including arrears, payment queries, and team inboxes Lead, develop, and motivate a team through structured 1:1s, training, and performance reviews Act as a subject matter expert on escalated or complex cases, working More ❯

Shift Based First Line Support Team Leader – Hybrid Working Express Recruitment are proud to be working with a growing IT managed services firm based in Sheffield, who are looking to hire a First Line Support Team Leader to join their team on a full-time, hybrid, and permanent … that allows all their staff to make an impact on the company whilst allowing for a healthy work-life balance, making this role ideal for a Team Leader with a background within Service Desk Support. The successful candidate will inspire, mentor, and manage First Line Support Engineers, along with delivering training sessions for new products … company efficiency. The role requires a minimum of 3 days of work at their Sheffield-based office. Their ideal candidate will have previous experience as a Team Leader, along with a professional background in Service Desk Support (ideally at an MSP firm). They will be confident resolving conflicts, delegating work, providing feedback, conducting performance More ❯

Role: IT Support Team Lead Sector: Online Platform Job Type: Full Time Location: Fully Remote (Spain-based) Contract Type: Direct employment with our client What You'll Be Doing We are looking for an experienced IT Support Team Lead to join our client's dynamic Platform and Infrastructure Team. In this fast … innovative environment, you'll play a pivotal role in ensuring the stability, reliability, and performance of mission-critical customer-facing systems operating 24/7. As a Lead IT Support Engineer, you will ensure the seamless operation of critical platforms while fostering a high-performing support team in a technically challenging and rapidly evolving … environment. Your Role Proactive Monitoring & Incident Management: Oversee application performance by monitoring systems, responding to alerts, and resolving complex technical issues to maintain high service levels. Team Leadership & Mentorship: Lead by example on the technical front while managing and mentoring a Level 1 Support Team. Provide 360-degree feedback, support professional development, and ensure More ❯

subscriptions by offering a seamless solution that integrates company formation, banking, invoicing, client management, website building, and more. About the Role: We are looking for a results-driven Support Team Lead to manage and mentor a team of customer service representatives in our call center. You will play a key role in delivering exceptional … customer experiences by ensuring service excellence, team development, and operational efficiency. Key Responsibilities: Team Management: Lead, mentor, and support a team of call center agents. Set clear performance expectations and provide regular coaching and feedback. Conduct one-on-one meetings, performance reviews, and development plans. Operational Oversight: Monitor daily operations and ensure … team adherence to service level agreements (SLAs). Manage team schedules, shifts, and attendance to maintain optimal service coverage. Ensure timely and accurate handling of customer queries, complaints, and escalations. Performance and Quality Monitoring: Track and analyze key performance indicators (KPIs), including first-call resolution, customer satisfaction, and average handling time. Conduct regular quality checks and More ❯

subscriptions by offering a seamless solution that integrates company formation, banking, invoicing, client management, website building, and more. About the Role: We are looking for a results-driven Support Team Lead to manage and mentor a team of customer service representatives in our call center. You will play a key role in delivering exceptional … customer experiences by ensuring service excellence, team development, and operational efficiency. The role is with location in Newport. Key Responsibilities: Team Management: Lead, mentor, and support a team of call center agents. Set clear performance expectations and provide regular coaching and feedback. Conduct one-on-one meetings, performance reviews, and development plans. … Operational Oversight: Monitor daily operations and ensure team adherence to service level agreements (SLAs). Manage team schedules, shifts, and attendance to maintain optimal service coverage. Ensure timely and accurate handling of customer queries, complaints, and escalations. Performance and Quality Monitoring: Track and analyze key performance indicators (KPIs), including first-call resolution, customer satisfaction, and average More ❯

Overview DecisionPoint Corporation is seeking a Tier 3 Senior Support Specialist (Team Lead) to provide expert IT support and team leadership for the USDA Customer Experience Center (CEC) Tier 3 end-user services. This role involves managing escalated support issues, guiding Tier 2 teams, and ensuring that all technical support aligns with USDA standards and service level agreements. The position is on-site at designated USDA facilities to support seamless and high-quality service delivery. Duties & Responsibilities Act as the senior escalation point for complex Tier 3 issues, addressing advanced hardware, software, and network-related problems. Lead a team of Tier 2 support … incident, change, and work order tickets, ensuring accurate and thorough records. Conduct root-cause analysis for recurrent issues, implementing resolutions and preventive measures to enhance service reliability. Monitor team performance and adherence to service level agreements (SLAs), working to resolve any performance discrepancies and maintain USDA compliance. Facilitate knowledge management by creating and maintaining Knowledge Base Articles (KBAs More ❯

Technical Support Team Leader, HIRING WIZARD Join to apply for the Technical Support Team Leader, HIRING WIZARD role at Guardian Jobs Technical Support Team Leader, HIRING WIZARD 13 hours ago Be among the first 25 applicants Join to apply for the Technical Support Team Leader, HIRING WIZARD role at Guardian Jobs An exciting opportunity has arisen to join our evolving Planning Team at The District Council as a Technical Support Team Leader on a permanent basis. Location: Ely, CB7 4EE Salary: £40,476 to £45,718 per annum plus benefits Job … District Council takes pride in its innovative approach to delivering sustainable and economically driven services that benefit residents, stakeholders, and the environment. Technical Support Team Leader – The Role: If you are a customer focused, strategic, commercially minded individual with excellent leadership and management skills, then we would like to hear from you! In this role More ❯

Join Our Team as a Team Leader – Make a Real Difference! Location: Newcastle & Gateshead Salary: £26,780 per annum On Call: £2,600 per annum (rotational basis, including weekends) Hours: 37.5 hours per week, shift work and alternative weekends Contract: Full-time, Permanent At LIFE by Be Caring, we are driven by our core values … Involved, Be the Best You Can Be, Be Happy, Be Safe, and Be Proud. Due to the expansion of our department, we are seeking a passionate Team Leader to help lead our dedicated team, ensuring that the people we support continue to achieve their full potential in independent supported living. If you are … Programme (24/7 support for you and your dependents) Optional Union membership through GMB Mileage allowance (45p per mile) The Role As a Team Leader, you’ll be at the heart of delivering high-quality, person-centred care. You will mentor and coach Support Workers, ensuring that the people we support More ❯