Technical Support Lead
- Location
- Glasgow, Scotland, United Kingdom
these describe you, we want to talk — even if you don't tick every box below. ITIL, practised — you have worked within ITIL / ITSM frameworks day to day — running incident, problem and change processes in a live service environment, not just holding the certificate. A hands … externally facing technical support or service desk team in a B2B technology environment. Hands-on experience running incident and problem management within ITIL / ITSM frameworks in a live service environment (ITIL Foundation or equivalent practical experience). A solid technical background — comfortable reading between the lines ...