1 to 4 of 4 Permanent Technical Customer Support Jobs with Remote Work Options

always ‘rethinking the solution’ and welcome innovative ideas and process improvements from all employees. The company has a great community within the workplace with support guidance and opportunities to gain experience and develop your career. This role is a blend of technical support and customer service … in lieu usually the following Friday). Hybrid Working: 3 days office, 2 days home per week. Key Responsibilities: • Responsible for the first-line support of Optix clients. • Managing client contact via phone and email, aiming to resolve 90% of issues and queries on the same day. • Remotely logging … in to the client site to fix common faults or directing the client to resolve the fault themselves. • Take ownership of issues ensuring complete customer satisfaction, consulting with subject matter experts and the wider development team when required. • Attending client visits may become a part of the role as more »

Engineering and Technical Customer Support Engineer Basingstoke (hybrid working) - 3 days in the office/2 days can be worked from home to c£40k (neg dep exp) + exceptional benefits package Our globally renowned and respected client has been established for more than 60 years and … specialise in the design, manufacture and support of bespoke instrumentation and special purpose equipment solutions for supply throughout the world. As a result of continued success and an ongoing programme of strategic growth, they are now seeking to recruit an experienced and proactive Engineering and Technical Customer Support Engineer to complement their professional UK Service Team supporting a range of automated laboratory and analysis equipment associated with Clinical and Industrial markets across the whole of the UK. Reporting to the Customer Relationship Centre Manager, the successful Engineering and Technical Customer Support more »

Job Title: Technical Customer Support Engineer Reports to: Senior Technical Customer Support Engineer Location: Hybrid – Spalding/Home 3 month FTC The LightSpeed Experience Rewarding experience. Meaningful outcomes. Making a difference in people's lives. That's what motivates us. Embrace diversity. Celebrate inclusion. … CRM in line with SLA’s and departmental process Provide regular updates both to customers and Internal stakeholders for the progression of faults. Manage customer expectations at all times ensuring they are kept fully up to date on the progress of the issue in plain jargon free language Support … guidance on the issue(s) as reported. Providing ad-hoc reports as required to seniors What we need from you First/second level customer facing NOC engineering diagnostic and triage experience. Knowledge and use of customer relationship management tools including Remedy, Salesforce etc. Attention to detail with more »

UK's largest developers of pharmacy software solutions who pride themselves not only on the quality of their products but on delivering an exceptional customer service and customer experience at every stage. Are you a natural customer care advocate with extensive customer service experience and like … soundoffurthering your career and potential in the IT industry by joining a leading Healthcare solutions company? Do you want to work in a varied customer centricrole where you'll be the voice of the Company, providing first point of contact support and training for those pharmacy customers using … Would you like a role with a mixture of office and site based work? Based out of their office In Lancashire,you will provide technical support and remote/on-site training for their products and services.This includes, but not limited to resolving technical issues and providing more »