Senior TechnicalSupportAnalyst (Microsoft 365 Specialist) - 5408 Job Type Permanent Location Taunton, Hammersmith or Birmingham Our client is seeking a Senior Service Desk Analyst for a well-established MSP and to be based in either their Taunton, Summerset office or their Hammersmith, London office or their Birmingham office, with 2 days remote working. Key Responsibilities … Provide 3rd line technicalsupport to clients, specialising in Microsoft 365 (Exchange Online, SharePoint & Teams, etc.) • Manage and resolve complex issues related to desktop environments, including hardware and software configurations. • Support network infrastructure, including routers, firewalls, switches and VPN setups. • Troubleshoot and resolve escalated tickets from the 2nd line support team. • Perform system administration tasks, including … Monitor system performance and ensure high availability for business-critical services. • Liaise with external vendors and service providers to resolve issues when required. • Provide mentorship and guidance to junior support staff. • Microsoft 365 - advanced knowledge of Exchange Online, SharePoint, Teams and OneDrive. • Experience with scripting and automation tools (PowerShell). • Microsoft 365 endpoint management including deployment services and policy More ❯
Taunton, Somerset, United Kingdom Hybrid / WFH Options
Clear IT Recruitment Limited
Senior TechnicalSupportAnalyst (Microsoft 365 Specialist) - 5408 Job Type Permanent Location Taunton, Hammersmith or Birmingham Our client is seeking a Senior Service Desk Analyst for a well-established MSP and to be based in either their Taunton, Summerset office or their Hammersmith, London office or their Birmingham office, with 2 days remote working. Key Responsibilities … Provide 3rd line technicalsupport to clients, specialising in Microsoft 365 (Exchange Online, SharePoint & Teams, etc.) • Manage and resolve complex issues related to desktop environments, including hardware and software configurations. • Support network infrastructure, including routers, firewalls, switches and VPN setups. • Troubleshoot and resolve escalated tickets from the 2nd line support team. • Perform system administration tasks, including … Monitor system performance and ensure high availability for business-critical services. • Liaise with external vendors and service providers to resolve issues when required. • Provide mentorship and guidance to junior support staff. • Microsoft 365 - advanced knowledge of Exchange Online, SharePoint, Teams and OneDrive. • Experience with scripting and automation tools (PowerShell). • Microsoft 365 endpoint management including deployment services and policy More ❯
Birmingham, Staffordshire, United Kingdom Hybrid / WFH Options
Clear IT Recruitment Limited
Senior TechnicalSupportAnalyst (Microsoft 365 Specialist) - 5408 Job Type Permanent Location Taunton, Hammersmith or Birmingham Our client is seeking a Senior Service Desk Analyst for a well-established MSP and to be based in either their Taunton, Summerset office or their Hammersmith, London office or their Birmingham office, with 2 days remote working. Key Responsibilities … Provide 3rd line technicalsupport to clients, specialising in Microsoft 365 (Exchange Online, SharePoint & Teams, etc.) • Manage and resolve complex issues related to desktop environments, including hardware and software configurations. • Support network infrastructure, including routers, firewalls, switches and VPN setups. • Troubleshoot and resolve escalated tickets from the 2nd line support team. • Perform system administration tasks, including … Monitor system performance and ensure high availability for business-critical services. • Liaise with external vendors and service providers to resolve issues when required. • Provide mentorship and guidance to junior support staff. • Microsoft 365 - advanced knowledge of Exchange Online, SharePoint, Teams and OneDrive. • Experience with scripting and automation tools (PowerShell). • Microsoft 365 endpoint management including deployment services and policy More ❯
Gotpeople are working closely with a dynamic local IT comapny are are looking for Technicalsupport Analysts. The successful candidates should have: A minimum of 1 year experience working in a busy Technical Service Desk role, ideally at an MSP Excellent customer service and communication skills (verbal and written) Be able to drive to site for the … skills RESPONSIBILITIES Customer Service Acting as the first point of contact via phone, email or ticket Providing a friendly, quick and helpful experience for our clients Providing 1st level support remotely Escalating tickets to 2nd line team and collaborating with team members Use of our ticketing system Use our ticketing system to work on and resolve helpdesk tickets & service … dashboard and apply remediation actions as indicated by our processes Review regularly scheduled/automated actions as indicated by our processes Communication, Reporting and Risk Escalate tickets that require TechnicalSupportAnalyst assistance Communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their More ❯
Northampton, Northamptonshire, East Midlands, United Kingdom
Gotpeople
Gotpeople are working closely with a dynamic local IT comapny are are looking for Technicalsupport Analysts. The successful candidates should have: A minimum of 1 year experience working in a busy Technical Service Desk role, ideally at an MSP Excellent customer service and communication skills (verbal and written) Be able to drive to site for the … skills RESPONSIBILITIES Customer Service Acting as the first point of contact via phone, email or ticket Providing a friendly, quick and helpful experience for our clients Providing 1st level support remotely Escalating tickets to 2nd line team and collaborating with team members Use of our ticketing system Use our ticketing system to work on and resolve helpdesk tickets & service … dashboard and apply remediation actions as indicated by our processes Review regularly scheduled/automated actions as indicated by our processes Communication, Reporting and Risk Escalate tickets that require TechnicalSupportAnalyst assistance Communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their More ❯
TechnicalSupportAnalyst£35,000 - £40,000 per annumFull time – Central London – Office based 5 days per week Is this the TechnicalSupportAnalyst role for you? Crone Corkill are partnering with a longstanding, boutique client who are looking to onboard a TechnicalSupportAnalyst to focus on 1st/2nd … Line responsibilities between themselves and their sister company. Working as part of a newly merged, close-knit team, your key focus will be on Desktop Support for circa 200 London based end users across both businesses. You’ll be one of the main points of contact for IT Support related issues, escalating where appropriate.One business has a Windows … implemented, so experience using the tools within is very advantageous.Given the size of each business, it’s important for my client that the person joining has experience providing IT Support within an SME environment. Candidates without this may not be considered. What will you do as a TechnicalSupportAnalyst? Support users in the office More ❯
TechnicalSupportAnalyst – Leeds Job Location: Based in Leeds with occasional travel to other sites - must have driver's license Reports to: IT Manager Hours of Work: 7.5 hours between 09:00 – 17:30 Monday to Friday with 1 hour for lunch. Flexibility is required according to workloads. Salary: Up to £25,000 Responsibilities Provision of … st and 2 nd line hardware and software support, including diagnosing and resolving technical issues for users of our core and peripheral systems to a high level of quality and within agreed timescales. In conjunction with the IT Manager, continually deliver improvements to the service through the identification of process and infrastructure improvements and incident management and analysis. … Principal Accountabilities Support the business by providing 1 st and 2 nd line technical support. Provide support for existing IT hardware and systems software. Administration of accounts in Active Directory and Office 365. Liaise and work with external and internal technical contacts on incident resolution. Support the Root Cause Analysis process for significant issues. Proactively More ❯
London, England, United Kingdom Hybrid / WFH Options
Onico Solutions
Social network you want to login/join with: We are currently looking for a TechnicalSupportAnalyst to ensure proper computer operation in order for end users to accomplish business tasks in multiple domain environments. This includes receiving, prioritizing, documenting and actively resolving end user help requests within established service level agreements (SLAs). Problem resolution … backup software. Knowledge of advanced computer hardware, including desktops, laptops, printers, switches and wireless devices. Extensive experience with desktop and server operating systems, including Windows and Macs. Extensive application support experience with MS Office Suite, Google Apps. Experience working in an ITIL-driven environment, and working knowledge of ITIL principles and processes. Exceptional written and oral communication skills. Exceptional More ❯
for delivering cutting-edge solutions that revolutionize businesses. We pride ourselves on our innovative culture, collaborative environment, and commitment to customer excellence. We are seeking a proactive and skilled TechnicalSupportAnalyst to join our dynamic team and help us continue our journey of growth and innovation. Key Responsibilities - Provide exceptional technicalsupport to our … clients, addressing and resolving software-related issues via phone, email, and chat. - Diagnose, troubleshoot, and resolve technical problems in a timely and efficient manner. - Collaborate with the development and QA teams to identify, replicate, and report software bugs and issues. - Document and maintain detailed records of support interactions, including troubleshooting steps and resolutions. - Assist in the creation and … maintenance of user guides, FAQs, and other support documentation. - Participate in software testing and quality assurance activities to ensure high-quality product releases. - Provide feedback to the development team on recurring issues and suggest improvements to enhance the user experience. - Stay up-to-date with the latest software updates, features, and industry trends. Qualifications - Bachelor's degree in Computer More ❯
Social network you want to login/join with: Remote - Once a week travel to Luton and occasional travel to London. The Role We are looking for an IT TechnicalSupportAnalyst to work within the Service Desk Team, providing 1st line support to address general queries from our global customer base of up to … the lifecycle of requests, ensuring timely and appropriate resolution. Communicate regularly with customers about the status of their requests. Escalate issues as needed to meet high-priority resolution times. Support Service Desk projects, including data entry, analysis, and coordination of activities. About You: Empathetic and passionate about customer service. Team player who fosters collaboration. Analytical with the ability to … on quality. Prioritizes effectively and manages expectations. Honest, constructive, and proactive in driving improvements. Experience in customer service, contact centers, or helpdesk roles. Experience working with KPIs. Previous IT support experience. Technical Skills (Desirable): Active Directory & MS Windows environments. Desktop, laptop, and server support. Citrix Cloud Desktop. Basic ITIL knowledge. What We Offer: Competitive salary. 25 days annual More ❯
Norwich, England, United Kingdom Hybrid / WFH Options
Venesky Brown
Venesky-Brown’s client, a public sector organisation in Norwich, is currently looking to recruit a TechnicalSupportAnalyst for an initial 3 month contract with potential to extend on a rate of £19.78/hour PAYE – working 37.5 hours per week. This role will be hybrid working. Responsibilities: - Provide advice and guidance on technical matters … supervise the other TechnicalSupport Analysts - Perform work which requires the application of a significant range of fundamental principles in a variety of contexts - Take a structured and effective approach to own work and demonstrates leadership potential - Able to analyse, diagnose, design, plan, execute and evaluate work to time, cost and quality targets, exhibiting thorough familiarity with available … Service) data from PPA Oracle database on a monthly basis - Issue escalation for both internal and third-party applications such as A&E, Maternity, Purchasing systems. - Provide third line technicalsupport for the onsite helpdesk - Onsite management of Citrix Service Farm - Ensure that all tasks and procedures are carried out effectively and efficiently to agreed levels of service More ❯
staff, working very closely with other departments, and are integral to shaping the direction and the role of technology within the firm. What is the open position? The IT Support Engineer/TechnicalSupportAnalyst position is a fantastic opportunity to join a dynamic team and develop your skills and knowledge. As 1st line support … Word, Excel, PowerPoint, Teams, OneDrive, SharePoint, and Outlook Fundamental understanding of networking and information security principles. What will you be doing? Being first point of contact for all tech support queries via e-mail, phone or messages. Identifying users’ needs and solve problems proactively, by suggesting innovative solutions. Help with reported issues and queries. Diagnose and resolve technical … Setting up and maintain AV and conferencing equipment. Travel within Zone 1 in London to various company locations How will we help you succeed? Online continuous learning subscription to support your growth and career. Mentorship within the team to help with obstacles and learn from them together. An environment where teamplay and individuality are equally cherished. Opportunities to be More ❯
staff, working very closely with other departments, and are integral to shaping the direction and the role of technology within the firm. What is the open position? The IT Support Engineer/TechnicalSupportAnalyst position is a fantastic opportunity to join a dynamic team and develop your skills and knowledge. As 1st line support … Word, Excel, PowerPoint, Teams, OneDrive, SharePoint, and Outlook Fundamental understanding of networking and information security principles. What will you be doing? Being first point of contact for all tech support queries via e-mail, phone or messages. Identifying users’ needs and solve problems proactively, by suggesting innovative solutions. Help with reported issues and queries. Diagnose and resolve technical … Setting up and maintain AV and conferencing equipment. Travel within Zone 1 in London to various company locations How will we help you succeed? Online continuous learning subscription to support your growth and career. Mentorship within the team to help with obstacles and learn from them together. An environment where teamplay and individuality are equally cherished. Opportunities to be More ❯
Are you a hands-on problem solver with excellent communication skills? Endeavour is looking for a dedicated IT TechnicalSupportAnalyst to join our client's team in their London office ASAP. Our client is the leading provider of customer service solutions for the Public Sector. The successful TechnicalSupportAnalyst will be solving … 2nd and 3rd line support tickets. Your role will involve liaising with Technical Consultants and ensuring all queries are resolved. Required skills/experience: 1+ year experience in a SaaS TechnicalSupport role Experience with third line (development) support and bug fixing Experience with databases and SQL (MySQL and MS SQL) Exceptional problem-solving skills … and attention to detail Exceptional communication skills Ability to work with large amounts of information and prioritise tasks Ability to explain technical concepts to non-technical customers or colleagues Willingness to learn and share knowledge Initiative and willingness to mentor less technical colleagues Knowledge of git and GitHub Experience with Amazon Web Services, especially S3 and SDB More ❯
1st Line TechnicalSupportAnalyst Reading/Hybrid What it's like to work at Landmark : At Landmark, you'll find a friendly, dynamic, and supportive team that values bold ideas, big dreams, and active curiosity. We foster a culture of innovation, encouraging everyone to contribute to the development and direction of our products and services, while … Collaboration and sociability are at the heart of what we do, and we take pride in coming together to achieve great things. We offer a range of benefits to support your well-being and career growth, including: • Competitive Salary • Generous Holiday Allowance: 25 days' holiday plus bank holidays, with the option of adding up to 5 additional unpaid leave … Join us at Landmark and be part of a team that supports your ambitions and growth, both personally and professionally. The Opportunity: We are currently seeking an enthusiastic IT TechnicalSupportAnalyst with an interest in Application Support to join our team. Someone with drive, passion and creativity, helping keep Landmark at the cutting edge of More ❯
Must have • Qualifications/training and professional development • Relevant Degree, IT Qualification – MCP or MCSE Windows 2003 – 2012 • HND or HNC in a relevant discipline • Significant involvement in the support of Microsoft server products, data communications and networking technologies (LAN, x400, TCP/IP, RS-232) and printer functions • Previous experience of implementing and supporting multi-user applications using More ❯
Social network you want to login/join with: IT Support Engineer/TechnicalSupportAnalyst, slough col-narrow-left Client: Joseph Hage Aaronson & Bremen LLP Location: slough, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 6 Posted: 31.05.2025 Expiry Date: 15.07.2025 col-wide Job Description: Who are we … staff, working very closely with other departments, and are integral to shaping the direction and the role of technology within the firm. What is the open position? The IT Support Engineer/TechnicalSupportAnalyst position is a fantastic opportunity to join a dynamic team and develop your skills and knowledge. As 1st line support … Word, Excel, PowerPoint, Teams, OneDrive, SharePoint, and Outlook Fundamental understanding of networking and information security principles. What will you be doing? Being first point of contact for all tech support queries via e-mail, phone or messages. Identifying users’ needs and solve problems proactively, by suggesting innovative solutions. Help with reported issues and queries. Diagnose and resolve technicalMore ❯
Social network you want to login/join with: IT Support Engineer/TechnicalSupportAnalyst, london (city of london) col-narrow-left Client: Joseph Hage Aaronson & Bremen LLP Location: london (city of london), United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 3 Posted: 26.06.2025 Expiry Date: 10.08.2025 col … staff, working very closely with other departments, and are integral to shaping the direction and the role of technology within the firm. What is the open position? The IT Support Engineer/TechnicalSupportAnalyst position is a fantastic opportunity to join a dynamic team and develop your skills and knowledge. As 1st line support … Word, Excel, PowerPoint, Teams, OneDrive, SharePoint, and Outlook Fundamental understanding of networking and information security principles. What will you be doing? Being first point of contact for all tech support queries via e-mail, phone or messages. Identifying users’ needs and solve problems proactively, by suggesting innovative solutions. Help with reported issues and queries. Diagnose and resolve technicalMore ❯
experience — talk with your recruiter to learn more. Base pay range Direct message the job poster from Spencer Scott - Technology Recruitment We are seeking a highly skilled 3rd Line TechnicalSupportAnalyst to join a well global London Market Insurance Company. Working within a small and collaborative dedicated UK team, the ideal candidate will come from a … background of supporting environments which cover Microsoft, Insurance and Azure Services. You will be providing support across the business from white glove VIP support to executives to AV support for Microsoft based conference rooms. Responsibilities: Provide 3rd line technicalsupport, resolving complex issues, and collaborating with IT teams to enhance system performance. Document processes, and … guiding best practices across the infrastructure function. Resolve complex issues, escalated by 1st and 2nd line engineers. Provide technicalsupport to end-users via phone, email, and in-person. Diagnose and resolve hardware, software, and network issues. Install, configure, and maintain computer systems, printers, and other peripherals. Skills & Requirements: Similar IT support role, ideally within financial services More ❯
Job Description Technical and AV Support - Senior Analyst Location: London, Fenchurch Street Level: Senior Analyst Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry … to provide solutions to work-related problems. Join our team and make a significant impact in ensuring the availability and smooth operation of our production systems. Job Responsibilities: Provide support for IT and AV related queries and troubleshooting for users Drive incident and outage resolution and communication Utilising tools including Service Now, ensuring SLAs are met Assist with backend … administration including asset tagging, auditing, and disposals Maintain data retention practices We are looking for experience in the following skills: Very strong technical skills in all aspects of IT and AV support Hands-on experience supporting C-Level executives Exceptional level of customer service and confidentiality Must be flexible regarding duties and hours of work, there will be More ❯
TechnicalSupportAnalyst - London - Permanent - £50,000 per annum **Onsite role 5 days per week in the office** A fantastic opportunity has arisen for an TechnicalSupportAnalyst to join our London based global law firm on a permanent basis. Key Responsibilities Provide end-user support for firm-approved applications including Microsoft Office … Outlook, Adobe Acrobat, iManage, Litera ChangePro, InTapp Time, and BigHand Support remote computing solutions (VPN, VMware) and assist with videoconferencing across internal and external locations Configure, install, and maintain software, PCs, laptops, printers, and networking hardware Maintain accurate hardware inventory and coordinate equipment relocation Work collaboratively with other Technology team members on installations, upgrades, training, and documentation What You … Bring A problem-solving mindset and the ability to collaborate across teams Strong analytical skills for troubleshooting, diagnosing, and resolving tech issues Experience with hardware/software installations, technical documentation, and user training Professional interpersonal skills and confidence working with all levels of the firm In-depth knowledge of standard software applications and hardware components Experience working within a More ❯
TechnicalSupportAnalyst - London - Permanent - £50,000 per annum **Onsite role 5 days per week in the office** A fantastic opportunity has arisen for an TechnicalSupportAnalyst to join our London based global law firm on a permanent basis. Key Responsibilities Provide end-user support for firm-approved applications including Microsoft Office … Outlook, Adobe Acrobat, iManage, Litera ChangePro, InTapp Time, and BigHand Support remote computing solutions (VPN, VMware) and assist with videoconferencing across internal and external locations Configure, install, and maintain software, PCs, laptops, printers, and networking hardware Maintain accurate hardware inventory and coordinate equipment relocation Work collaboratively with other Technology team members on installations, upgrades, training, and documentation What You … Bring A problem-solving mindset and the ability to collaborate across teams Strong analytical skills for troubleshooting, diagnosing, and resolving tech issues Experience with hardware/software installations, technical documentation, and user training Professional interpersonal skills and confidence working with all levels of the firm In-depth knowledge of standard software applications and hardware components Experience working within a More ❯
Job Description TechnicalSupportAnalyst - A fantastic opportunity has arisen for a TechnicalSupportAnalyst to join a fast-paced, collaborative team within a leading financial services environment. This role is ideal for someone who thrives on solving complex technical issues and is passionate about maintaining the integrity of critical trading platforms. TechnicalSupportAnalyst - What You’ll Be Doing: Deliver high-quality, customer-focused technicalsupport, ensuring timely issue resolution and escalation where necessary. Troubleshoot technical problems, gather diagnostic data, and contribute to root cause analysis. Maintain and manage security reference data to ensure platform accuracy and compliance. Produce detailed reports following production incidents to support … related subject. Strong knowledge of Linux/Unix environments Scripting experience - ideally Python Scripting experience. relational database experience (including SQL). Familiarity with trading systems , FIX Protocol , and the technical landscape of trading software. Excellent communication skills, with the ability to explain technical concepts to non-technical stakeholders. Why Apply for the TechnicalSupportAnalystMore ❯
TechnicalSupport Engineer and data analyst Vacancy Title: TechnicalSupport Engineer and data analyst Vacancy Title: TechnicalSupport Engineer and data analyst Contract Type: Permanent Location: Accrington Industry: Mechanical & Electrical Engineering Salary: Competitive Start Date: 2023-10-31 REF: J922237 Contact Name: Jack Elliott Contact Email: Jack.elliott@russell-taylor.co.uk Vacancy Published … over 1 year ago Technical Data Analyst & Support Engineer Rossendale (North west based) About the company: -Our client is a global leading OEM for condition monitoring products. -They offer an extensive product range, from high-tech portable instruments to powerful online systems and comprehensive software to meet the needs of any maintenance organization. Cost-effective and complete … Company Bonus -Company Vehicle -Laptop & Phone -International Travel Hours: -Full Time Office & Field Based - Occasional weekend work, -international travel and some overnight stays Quick overview of the role: The TechnicalSupport Engineer role will be directly responsible to the Technical Director. The successful applicant will be responsible for management of remote and site based vibration data analysis More ❯
Horley, Surrey, England, United Kingdom Hybrid / WFH Options
YourRecruit
Looking for an opportunity to join a growing operations team with excellent hybrid working flexibility? This could be the perfect role for you! We're recruiting for an Operations TechnicalSupportAnalyst to join a well-established, data-driven organisation. This role is ideal for someone with a strong technical aptitude who enjoys problem-solving, system … support, and technical reporting within a fast-paced operations environment. Key Responsibilities Provide 1st line technicalsupport to the Operations team Support and troubleshoot Operations application software Deliver technical assistance during the migration to IP and GPRS comms infrastructure Liaise with mobile network operators and third-party providers on comms-related issues Produce in … house technical reports and assist with data collection software support Drive software improvements by collaborating with Development and Support teams Participate in user acceptance testing, software bug reporting, and enhancement tracking Assist with the creation of training and process documentation Key Technical Skills & Experience Required Intermediate knowledge of SQL and relational databases (e.g., SQL Server, Oracle More ❯
